{"id":"https://openalex.org/W2961338779","doi":"https://doi.org/10.17706/jsw.14.7.293-311","title":"The Impact of the Implementation of Capability Maturity Model Integration on User Satisfaction: Case Study on Software Companies in Jordan","display_name":"The Impact of the Implementation of Capability Maturity Model Integration on User Satisfaction: Case Study on Software Companies in Jordan","publication_year":2019,"publication_date":"2019-07-01","ids":{"openalex":"https://openalex.org/W2961338779","doi":"https://doi.org/10.17706/jsw.14.7.293-311","mag":"2961338779"},"language":"en","primary_location":{"id":"doi:10.17706/jsw.14.7.293-311","is_oa":true,"landing_page_url":"https://doi.org/10.17706/jsw.14.7.293-311","pdf_url":"http://www.jsoftware.us/vol14/388-JSW15385.pdf","source":{"id":"https://openalex.org/S114141714","display_name":"Journal of Software","issn_l":"1796-217X","issn":["1796-217X"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318660","host_organization_name":"Academy Publisher","host_organization_lineage":["https://openalex.org/P4310318660"],"host_organization_lineage_names":["Academy Publisher"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Software","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://www.jsoftware.us/vol14/388-JSW15385.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Eskadenia Software, Amman, Jordan.","orcid":null},"institutions":[{"id":"https://openalex.org/I146367977","display_name":"Applied Science Private University","ror":"https://ror.org/01ah6nb52","country_code":"JO","type":"education","lineage":["https://openalex.org/I146367977"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Eskadenia Software, Amman, Jordan.","raw_affiliation_strings":["Eskadenia Software, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Eskadenia Software, Amman, Jordan","institution_ids":["https://openalex.org/I146367977"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041116813","display_name":"Mohammad Issam Khalil Abu-Baker","orcid":null},"institutions":[{"id":"https://openalex.org/I146367977","display_name":"Applied Science Private University","ror":"https://ror.org/01ah6nb52","country_code":"JO","type":"education","lineage":["https://openalex.org/I146367977"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Mohammad Issam Khalil Abu-Baker","raw_affiliation_strings":["Eskadenia Software, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Eskadenia Software, Amman, Jordan","institution_ids":["https://openalex.org/I146367977"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5096347638","display_name":"Mohammad Khair Saleem Abu-Zaid","orcid":null},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Mohammad Khair Saleem Abu-Zaid","raw_affiliation_strings":["King Abdullah II School of Information Technology, The University of Jordan, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"King Abdullah II School of Information Technology, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040035846","display_name":"Hamad Alsawalqah","orcid":"https://orcid.org/0000-0001-6133-5494"},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]}],"countries":["JO"],"is_corresponding":true,"raw_author_name":"Hamad Alsawalqah","raw_affiliation_strings":["King Abdullah II School of Information Technology, The University of Jordan, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"King Abdullah II School of Information Technology, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5096312179","display_name":"Yazan Al-Shamayleh","orcid":null},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Yazan Al-Shamayleh","raw_affiliation_strings":["King Abdullah II School of Information Technology, The University of Jordan, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"King Abdullah II School of Information Technology, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004895399","display_name":"Bashar Al-Shboul","orcid":"https://orcid.org/0000-0002-5214-6429"},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Bashar Al-Shboul","raw_affiliation_strings":["King Abdullah II School of Information Technology, The University of Jordan, Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"King Abdullah II School of Information Technology, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5040035846"],"corresponding_institution_ids":["https://openalex.org/I114972647"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":8,"citation_normalized_percentile":{"value":0.07365574,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"293","last_page":"311"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9908000230789185,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9908000230789185,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9628999829292297,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.9593999981880188,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8451963663101196},{"id":"https://openalex.org/keywords/maturity","display_name":"Maturity (psychological)","score":0.7088323831558228},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.7071006298065186},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.6065569519996643},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5126811265945435},{"id":"https://openalex.org/keywords/service-integration-maturity-model","display_name":"Service Integration Maturity Model","score":0.47844958305358887},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.34969085454940796},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.32683372497558594},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.22243264317512512},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.1408892571926117},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10649079084396362}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8451963663101196},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.7088323831558228},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.7071006298065186},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.6065569519996643},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5126811265945435},{"id":"https://openalex.org/C73890322","wikidata":"https://www.wikidata.org/wiki/Q7455693","display_name":"Service Integration Maturity Model","level":4,"score":0.47844958305358887},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34969085454940796},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.32683372497558594},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.22243264317512512},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.1408892571926117},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10649079084396362},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.17706/jsw.14.7.293-311","is_oa":true,"landing_page_url":"https://doi.org/10.17706/jsw.14.7.293-311","pdf_url":"http://www.jsoftware.us/vol14/388-JSW15385.pdf","source":{"id":"https://openalex.org/S114141714","display_name":"Journal of Software","issn_l":"1796-217X","issn":["1796-217X"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318660","host_organization_name":"Academy Publisher","host_organization_lineage":["https://openalex.org/P4310318660"],"host_organization_lineage_names":["Academy Publisher"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Software","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.17706/jsw.14.7.293-311","is_oa":true,"landing_page_url":"https://doi.org/10.17706/jsw.14.7.293-311","pdf_url":"http://www.jsoftware.us/vol14/388-JSW15385.pdf","source":{"id":"https://openalex.org/S114141714","display_name":"Journal of Software","issn_l":"1796-217X","issn":["1796-217X"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318660","host_organization_name":"Academy Publisher","host_organization_lineage":["https://openalex.org/P4310318660"],"host_organization_lineage_names":["Academy Publisher"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Software","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2961338779.pdf","grobid_xml":"https://content.openalex.org/works/W2961338779.grobid-xml"},"referenced_works_count":32,"referenced_works":["https://openalex.org/W1443800631","https://openalex.org/W1593984301","https://openalex.org/W1605882214","https://openalex.org/W1650794632","https://openalex.org/W1669348607","https://openalex.org/W1958823497","https://openalex.org/W1968311842","https://openalex.org/W2010714020","https://openalex.org/W2019967993","https://openalex.org/W2052896138","https://openalex.org/W2061986363","https://openalex.org/W2076096893","https://openalex.org/W2085074830","https://openalex.org/W2088757105","https://openalex.org/W2092173428","https://openalex.org/W2137558596","https://openalex.org/W2140223121","https://openalex.org/W2183576124","https://openalex.org/W2195109433","https://openalex.org/W2280352848","https://openalex.org/W2290232667","https://openalex.org/W2308573710","https://openalex.org/W2400518003","https://openalex.org/W2471802355","https://openalex.org/W2521564362","https://openalex.org/W2528661529","https://openalex.org/W2557443476","https://openalex.org/W2566500351","https://openalex.org/W2782920828","https://openalex.org/W2903612861","https://openalex.org/W4285719527","https://openalex.org/W6731687074"],"related_works":["https://openalex.org/W3184168557","https://openalex.org/W2530870121","https://openalex.org/W3175617745","https://openalex.org/W2912268755","https://openalex.org/W2992877076","https://openalex.org/W797518012","https://openalex.org/W2734763330","https://openalex.org/W4384822944","https://openalex.org/W2961659353","https://openalex.org/W4382725623"],"abstract_inverted_index":{"The":[0,130],"Capability":[1,40,76,89,141,173],"Maturity":[2,41,77,90,142,174],"Model":[3,42,78,91,143,175],"Integration,":[4,79],"as":[5,104,106],"part":[6],"of":[7,20,39,56,65,75,98,111,120,139,172],"the":[8,18,24,49,54,63,66,73,96,109,118,127,170,179],"software":[9,33,50,107,112,128,149,156,163],"process":[10],"improvement,":[11],"has":[12],"been":[13,94],"receiving":[14],"attention":[15],"due":[16],"to":[17,23,88],"belief":[19],"its":[21,46,57,99,121],"relevance":[22],"customer":[25,60,102,115,124,146,160,180],"satisfaction":[26,103,125,147],"factor.":[27],"This":[28],"research":[29],"aims":[30],"at":[31],"offering":[32],"companies":[34],"in":[35],"Jordan":[36],"an":[37],"overview":[38],"Integration":[43,92,144,176],"methodology":[44],"and":[45,68,117,148,178],"benefits":[47],"for":[48],"industry.":[51],"To":[52],"study":[53,82],"impact":[55],"implementation":[58,100,122,177],"on":[59,71,101,114,123,145],"satisfaction,":[61,116],"through":[62,126],"quality":[64,113,157,164],"software,":[67],"provide":[69],"recommendations":[70],"increasing":[72],"awareness":[74],"a":[80,136,166],"quantitative":[81],"is":[83,135],"designed.":[84],"Four":[85],"perspectives":[86],"related":[87],"have":[93],"studied:":[95],"effect":[97,110,119,138,171],"well":[105],"quality,":[108],"quality.":[129,150],"results":[131],"concluded":[132],"that":[133,154],"there":[134],"direct":[137],"implementing":[140],"It":[151],"also":[152],"shows":[153],"higher":[155],"positively":[158],"affects":[159],"satisfaction;":[161],"i.e.":[162],"plays":[165],"mediation":[167],"role":[168],"between":[169],"satisfaction.":[181]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2}],"updated_date":"2026-05-03T08:25:01.440150","created_date":"2019-07-23T00:00:00"}
