{"id":"https://openalex.org/W4386317478","doi":"https://doi.org/10.1587/transinf.2022icp0006","title":"Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site","display_name":"Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site","publication_year":2023,"publication_date":"2023-08-31","ids":{"openalex":"https://openalex.org/W4386317478","doi":"https://doi.org/10.1587/transinf.2022icp0006"},"language":"en","primary_location":{"id":"doi:10.1587/transinf.2022icp0006","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1587/transinf.2022icp0006","pdf_url":"https://www.jstage.jst.go.jp/article/transinf/E106.D/9/E106.D_2022ICP0006/_pdf","source":{"id":"https://openalex.org/S2486202937","display_name":"IEICE Transactions on Information and Systems","issn_l":"0916-8532","issn":["0916-8532","1745-1361"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4320800604","host_organization_name":"Institute of Electronics, Information and Communication Engineers","host_organization_lineage":["https://openalex.org/P4320800604"],"host_organization_lineage_names":["Institute of Electronics, Information and Communication Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEICE Transactions on Information and Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.jstage.jst.go.jp/article/transinf/E106.D/9/E106.D_2022ICP0006/_pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076314268","display_name":"Ayako A. Hasegawa","orcid":"https://orcid.org/0000-0002-5527-5306"},"institutions":[{"id":"https://openalex.org/I150744194","display_name":"Waseda University","ror":"https://ror.org/00ntfnx83","country_code":"JP","type":"education","lineage":["https://openalex.org/I150744194"]},{"id":"https://openalex.org/I200641316","display_name":"Musashino University","ror":"https://ror.org/04bcbax71","country_code":"JP","type":"education","lineage":["https://openalex.org/I200641316"]},{"id":"https://openalex.org/I22299242","display_name":"Kyoto University","ror":"https://ror.org/02kpeqv85","country_code":"JP","type":"education","lineage":["https://openalex.org/I22299242"]},{"id":"https://openalex.org/I2251713219","display_name":"NTT (Japan)","ror":"https://ror.org/00berct97","country_code":"JP","type":"company","lineage":["https://openalex.org/I2251713219"]},{"id":"https://openalex.org/I4210126580","display_name":"RIKEN Center for Advanced Intelligence Project","ror":"https://ror.org/03ckxwf91","country_code":"JP","type":"facility","lineage":["https://openalex.org/I4210110652","https://openalex.org/I4210126580"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Ayako A. HASEGAWA","raw_affiliation_strings":["NICT","The author is with Kyoto University, Kyoto-shi, 606-8501 Japan","The author is with RIKEN AIP, Tokyo, 103-0027 Japan","The author is with Waseda University, Tokyo, 169-8555 Japan","The authors are with NTT, Musashino-shi, 180-8585 Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"NICT","institution_ids":[]},{"raw_affiliation_string":"The author is with Kyoto University, Kyoto-shi, 606-8501 Japan","institution_ids":["https://openalex.org/I22299242"]},{"raw_affiliation_string":"The author is with RIKEN AIP, Tokyo, 103-0027 Japan","institution_ids":["https://openalex.org/I4210126580"]},{"raw_affiliation_string":"The author is with Waseda University, Tokyo, 169-8555 Japan","institution_ids":["https://openalex.org/I150744194"]},{"raw_affiliation_string":"The authors are with NTT, Musashino-shi, 180-8585 Japan","institution_ids":["https://openalex.org/I200641316","https://openalex.org/I2251713219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075284444","display_name":"Mitsuaki AKIYAMA","orcid":null},"institutions":[{"id":"https://openalex.org/I150744194","display_name":"Waseda University","ror":"https://ror.org/00ntfnx83","country_code":"JP","type":"education","lineage":["https://openalex.org/I150744194"]},{"id":"https://openalex.org/I200641316","display_name":"Musashino University","ror":"https://ror.org/04bcbax71","country_code":"JP","type":"education","lineage":["https://openalex.org/I200641316"]},{"id":"https://openalex.org/I22299242","display_name":"Kyoto University","ror":"https://ror.org/02kpeqv85","country_code":"JP","type":"education","lineage":["https://openalex.org/I22299242"]},{"id":"https://openalex.org/I2251713219","display_name":"NTT (Japan)","ror":"https://ror.org/00berct97","country_code":"JP","type":"company","lineage":["https://openalex.org/I2251713219"]},{"id":"https://openalex.org/I4210126580","display_name":"RIKEN Center for Advanced Intelligence Project","ror":"https://ror.org/03ckxwf91","country_code":"JP","type":"facility","lineage":["https://openalex.org/I4210110652","https://openalex.org/I4210126580"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Mitsuaki AKIYAMA","raw_affiliation_strings":["NTT","The author is with RIKEN AIP, Tokyo, 103-0027 Japan","The author is with Waseda University, Tokyo, 169-8555 Japan","The author is with Kyoto University, Kyoto-shi, 606-8501 Japan","The authors are with NTT, Musashino-shi, 180-8585 Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"NTT","institution_ids":[]},{"raw_affiliation_string":"The author is with RIKEN AIP, Tokyo, 103-0027 Japan","institution_ids":["https://openalex.org/I4210126580"]},{"raw_affiliation_string":"The author is with Waseda University, Tokyo, 169-8555 Japan","institution_ids":["https://openalex.org/I150744194"]},{"raw_affiliation_string":"The author is with Kyoto University, Kyoto-shi, 606-8501 Japan","institution_ids":["https://openalex.org/I22299242"]},{"raw_affiliation_string":"The authors are with NTT, Musashino-shi, 180-8585 Japan","institution_ids":["https://openalex.org/I200641316","https://openalex.org/I2251713219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002262440","display_name":"Naomi Yamashita","orcid":"https://orcid.org/0000-0003-0643-6262"},"institutions":[{"id":"https://openalex.org/I22299242","display_name":"Kyoto University","ror":"https://ror.org/02kpeqv85","country_code":"JP","type":"education","lineage":["https://openalex.org/I22299242"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Naomi YAMASHITA","raw_affiliation_strings":["Kyoto University","NTT"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kyoto University","institution_ids":["https://openalex.org/I22299242"]},{"raw_affiliation_string":"NTT","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028783978","display_name":"Daisuke Inoue","orcid":"https://orcid.org/0000-0002-9216-8198"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Daisuke INOUE","raw_affiliation_strings":["NICT"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"NICT","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103786552","display_name":"Tatsuya Mori","orcid":null},"institutions":[{"id":"https://openalex.org/I150744194","display_name":"Waseda University","ror":"https://ror.org/00ntfnx83","country_code":"JP","type":"education","lineage":["https://openalex.org/I150744194"]},{"id":"https://openalex.org/I4210126580","display_name":"RIKEN Center for Advanced Intelligence Project","ror":"https://ror.org/03ckxwf91","country_code":"JP","type":"facility","lineage":["https://openalex.org/I4210110652","https://openalex.org/I4210126580"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Tatsuya MORI","raw_affiliation_strings":["NICT","RIKEN AIP","Waseda University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"NICT","institution_ids":[]},{"raw_affiliation_string":"RIKEN AIP","institution_ids":["https://openalex.org/I4210126580"]},{"raw_affiliation_string":"Waseda University","institution_ids":["https://openalex.org/I150744194"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4314,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.67935224,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"E106.D","issue":"9","first_page":"1380","last_page":"1396"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.987500011920929,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.7043164372444153},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7043154239654541},{"id":"https://openalex.org/keywords/thematic-analysis","display_name":"Thematic analysis","score":0.55997633934021},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.5344632863998413},{"id":"https://openalex.org/keywords/authentication","display_name":"Authentication (law)","score":0.4818459749221802},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.46764087677001953},{"id":"https://openalex.org/keywords/privacy-software","display_name":"Privacy software","score":0.4507201313972473},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4331900477409363},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.41500720381736755},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3430274426937103},{"id":"https://openalex.org/keywords/information-privacy","display_name":"Information privacy","score":0.3257511258125305},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.15784013271331787},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.13113835453987122},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.08451777696609497}],"concepts":[{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.7043164372444153},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7043154239654541},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.55997633934021},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.5344632863998413},{"id":"https://openalex.org/C148417208","wikidata":"https://www.wikidata.org/wiki/Q4825882","display_name":"Authentication (law)","level":2,"score":0.4818459749221802},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.46764087677001953},{"id":"https://openalex.org/C509729295","wikidata":"https://www.wikidata.org/wiki/Q7246032","display_name":"Privacy software","level":3,"score":0.4507201313972473},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4331900477409363},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.41500720381736755},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3430274426937103},{"id":"https://openalex.org/C123201435","wikidata":"https://www.wikidata.org/wiki/Q456632","display_name":"Information privacy","level":2,"score":0.3257511258125305},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.15784013271331787},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13113835453987122},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.08451777696609497},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1587/transinf.2022icp0006","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1587/transinf.2022icp0006","pdf_url":"https://www.jstage.jst.go.jp/article/transinf/E106.D/9/E106.D_2022ICP0006/_pdf","source":{"id":"https://openalex.org/S2486202937","display_name":"IEICE Transactions on Information and Systems","issn_l":"0916-8532","issn":["0916-8532","1745-1361"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4320800604","host_organization_name":"Institute of Electronics, Information and Communication Engineers","host_organization_lineage":["https://openalex.org/P4320800604"],"host_organization_lineage_names":["Institute of Electronics, Information and Communication Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEICE Transactions on Information and Systems","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1587/transinf.2022icp0006","is_oa":true,"landing_page_url":"http://dx.doi.org/10.1587/transinf.2022icp0006","pdf_url":"https://www.jstage.jst.go.jp/article/transinf/E106.D/9/E106.D_2022ICP0006/_pdf","source":{"id":"https://openalex.org/S2486202937","display_name":"IEICE Transactions on Information and Systems","issn_l":"0916-8532","issn":["0916-8532","1745-1361"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4320800604","host_organization_name":"Institute of Electronics, Information and Communication Engineers","host_organization_lineage":["https://openalex.org/P4320800604"],"host_organization_lineage_names":["Institute of Electronics, Information and Communication Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEICE Transactions on Information and Systems","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.6800000071525574}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4386317478.pdf"},"referenced_works_count":93,"referenced_works":["https://openalex.org/W122943342","https://openalex.org/W1549033932","https://openalex.org/W1563210254","https://openalex.org/W1976312019","https://openalex.org/W1979290264","https://openalex.org/W1984487609","https://openalex.org/W2006022520","https://openalex.org/W2019604159","https://openalex.org/W2036127744","https://openalex.org/W2046810302","https://openalex.org/W2057350767","https://openalex.org/W2070911236","https://openalex.org/W2077132884","https://openalex.org/W2097168893","https://openalex.org/W2099386544","https://openalex.org/W2099536489","https://openalex.org/W2111141603","https://openalex.org/W2126104150","https://openalex.org/W2129251351","https://openalex.org/W2131930244","https://openalex.org/W2135555017","https://openalex.org/W2147144521","https://openalex.org/W2147579407","https://openalex.org/W2204311550","https://openalex.org/W2226734577","https://openalex.org/W2256253289","https://openalex.org/W2256695479","https://openalex.org/W2258698957","https://openalex.org/W2286897113","https://openalex.org/W2330983506","https://openalex.org/W2346366194","https://openalex.org/W2408626796","https://openalex.org/W2417203279","https://openalex.org/W2511044583","https://openalex.org/W2511548333","https://openalex.org/W2514077680","https://openalex.org/W2537669654","https://openalex.org/W2552371696","https://openalex.org/W2574445559","https://openalex.org/W2588759517","https://openalex.org/W2601873819","https://openalex.org/W2610906739","https://openalex.org/W2610939075","https://openalex.org/W2614012654","https://openalex.org/W2624735790","https://openalex.org/W2739711672","https://openalex.org/W2768231505","https://openalex.org/W2774031727","https://openalex.org/W2786284130","https://openalex.org/W2794995912","https://openalex.org/W2795566406","https://openalex.org/W2795673503","https://openalex.org/W2796127036","https://openalex.org/W2796419887","https://openalex.org/W2888849592","https://openalex.org/W2889476181","https://openalex.org/W2925197115","https://openalex.org/W2931556662","https://openalex.org/W2936447325","https://openalex.org/W2968455169","https://openalex.org/W2968548076","https://openalex.org/W2970983524","https://openalex.org/W2977601907","https://openalex.org/W2984485371","https://openalex.org/W2991497622","https://openalex.org/W3000190958","https://openalex.org/W3016472551","https://openalex.org/W3029265786","https://openalex.org/W3029922759","https://openalex.org/W3031752541","https://openalex.org/W3031816651","https://openalex.org/W3032791547","https://openalex.org/W3039460217","https://openalex.org/W3041034052","https://openalex.org/W3081728549","https://openalex.org/W3082800652","https://openalex.org/W3092391911","https://openalex.org/W3100545544","https://openalex.org/W3105350924","https://openalex.org/W3106386337","https://openalex.org/W3111218391","https://openalex.org/W3157409099","https://openalex.org/W3158003794","https://openalex.org/W3158376304","https://openalex.org/W3159064925","https://openalex.org/W3161583595","https://openalex.org/W3176665404","https://openalex.org/W3187367614","https://openalex.org/W3190910000","https://openalex.org/W3191216444","https://openalex.org/W3196953985","https://openalex.org/W3197001686","https://openalex.org/W4288086187"],"related_works":["https://openalex.org/W2187378813","https://openalex.org/W3135360054","https://openalex.org/W1669023823","https://openalex.org/W2531343072","https://openalex.org/W2606084256","https://openalex.org/W1484147681","https://openalex.org/W1760941668","https://openalex.org/W2225172755","https://openalex.org/W2017617306","https://openalex.org/W2102823603"],"abstract_inverted_index":{"Although":[0],"security":[1,42,97,137],"and":[2,10,43,56,84,96,117,136,138,143],"privacy":[3,44,115,135],"technologies":[4],"are":[5,128],"incorporated":[6],"into":[7,125],"every":[8],"device":[9],"service,":[11],"the":[12,41,82,91],"complexity":[13],"of":[14,46,73],"these":[15,149],"concepts":[16],"confuses":[17],"non-expert":[18,25,47,66],"users.":[19,67],"Prior":[20],"research":[21],"has":[22],"shown":[23],"that":[24,86,102],"users":[26,48,87],"ask":[27],"strangers":[28],"for":[29,65,108,111],"advice":[30],"about":[31,89],"digital":[32],"media":[33],"use":[34],"online.":[35],"In":[36],"this":[37],"study,":[38],"to":[39,114,134,147],"clarify":[40],"concerns":[45],"in":[49],"their":[50],"daily":[51],"lives,":[52],"we":[53],"investigated":[54],"security-":[55],"privacy-related":[57],"question":[58,75],"posts":[59],"on":[60],"a":[61,70,105],"Question-and-Answer":[62],"(Q&A)":[63],"site":[64],"We":[68,77,99],"conducted":[69],"thematic":[71],"analysis":[72],"445":[74],"posts.":[76],"identified":[78],"seven":[79],"themes":[80],"among":[81],"questions":[83,112],"found":[85,101],"asked":[88],"cyberattacks":[90],"most,":[92],"followed":[93],"by":[94],"authentication":[95],"software.":[98],"also":[100],"there":[103],"was":[104],"strong":[106],"demand":[107],"answers,":[109],"especially":[110],"related":[113],"abuse":[116],"account/device":[118],"management.":[119],"Our":[120],"findings":[121],"provide":[122],"key":[123],"insights":[124],"what":[126],"non-experts":[127],"struggling":[129],"with":[130],"when":[131],"it":[132],"comes":[133],"will":[139],"help":[140],"service":[141],"providers":[142],"researchers":[144],"make":[145],"improvements":[146],"address":[148],"concerns.":[150]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}