{"id":"https://openalex.org/W2758210589","doi":"https://doi.org/10.15439/2017f57","title":"Seniors\u2019 experiences with online banking","display_name":"Seniors\u2019 experiences with online banking","publication_year":2017,"publication_date":"2017-09-24","ids":{"openalex":"https://openalex.org/W2758210589","doi":"https://doi.org/10.15439/2017f57","mag":"2758210589"},"language":"en","primary_location":{"id":"doi:10.15439/2017f57","is_oa":true,"landing_page_url":"https://doi.org/10.15439/2017f57","pdf_url":"https://annals-csis.org/proceedings/2017/drp/pdf/57.pdf","source":{"id":"https://openalex.org/S4220651875","display_name":"Annals of Computer Science and Information Systems","issn_l":"2300-5963","issn":["2300-5963"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310317484","host_organization_name":"Polskie Towarzystwo Informatyczne","host_organization_lineage":["https://openalex.org/P4310317484"],"host_organization_lineage_names":["Polskie Towarzystwo Informatyczne"],"type":"conference"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Computer Science and Information Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://annals-csis.org/proceedings/2017/drp/pdf/57.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020765006","display_name":"Chrysoula Gatsou","orcid":null},"institutions":[{"id":"https://openalex.org/I40479246","display_name":"Technological Educational Institute of Athens","ror":"https://ror.org/044m46d61","country_code":"GR","type":"education","lineage":["https://openalex.org/I40479246"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Chrysoula Gatsou","raw_affiliation_strings":["Faculty of Sciences and Applied Arts, TEI of Athens Athens, Greece"],"affiliations":[{"raw_affiliation_string":"Faculty of Sciences and Applied Arts, TEI of Athens Athens, Greece","institution_ids":["https://openalex.org/I40479246"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083644274","display_name":"Anastasios Politis","orcid":null},"institutions":[{"id":"https://openalex.org/I40479246","display_name":"Technological Educational Institute of Athens","ror":"https://ror.org/044m46d61","country_code":"GR","type":"education","lineage":["https://openalex.org/I40479246"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Anastasios Politis","raw_affiliation_strings":["Faculty of Sciences and Applied Arts, TEI of Athens Athens, Greece"],"affiliations":[{"raw_affiliation_string":"Faculty of Sciences and Applied Arts, TEI of Athens Athens, Greece","institution_ids":["https://openalex.org/I40479246"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5113465391","display_name":"Dimitrios Zevgolis","orcid":null},"institutions":[{"id":"https://openalex.org/I231025917","display_name":"Hellenic Open University","ror":"https://ror.org/02kq26x23","country_code":"GR","type":"education","lineage":["https://openalex.org/I231025917"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Dimitrios Zevgolis","raw_affiliation_strings":["School of Applied Arts Hellenic Open University, Patra, Greece"],"affiliations":[{"raw_affiliation_string":"School of Applied Arts Hellenic Open University, Patra, Greece","institution_ids":["https://openalex.org/I231025917"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5020765006"],"corresponding_institution_ids":["https://openalex.org/I40479246"],"apc_list":null,"apc_paid":null,"fwci":2.9349,"has_fulltext":true,"cited_by_count":34,"citation_normalized_percentile":{"value":0.91093117,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"11","issue":null,"first_page":"623","last_page":"627"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9904000163078308,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8733788132667542},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.5556946992874146},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.553781270980835},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5137406587600708},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5106800198554993},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.5038561224937439},{"id":"https://openalex.org/keywords/population-ageing","display_name":"Population ageing","score":0.4421252906322479},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.4298846125602722},{"id":"https://openalex.org/keywords/older-people","display_name":"Older people","score":0.4127941131591797},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.39120399951934814},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.27199792861938477},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.22383058071136475},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.12597164511680603},{"id":"https://openalex.org/keywords/gerontology","display_name":"Gerontology","score":0.09595677256584167},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.072917640209198}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8733788132667542},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.5556946992874146},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.553781270980835},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5137406587600708},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5106800198554993},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.5038561224937439},{"id":"https://openalex.org/C13774568","wikidata":"https://www.wikidata.org/wiki/Q439112","display_name":"Population ageing","level":3,"score":0.4421252906322479},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4298846125602722},{"id":"https://openalex.org/C3019887659","wikidata":"https://www.wikidata.org/wiki/Q191089","display_name":"Older people","level":2,"score":0.4127941131591797},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.39120399951934814},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.27199792861938477},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.22383058071136475},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.12597164511680603},{"id":"https://openalex.org/C74909509","wikidata":"https://www.wikidata.org/wiki/Q10387","display_name":"Gerontology","level":1,"score":0.09595677256584167},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.072917640209198},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.15439/2017f57","is_oa":true,"landing_page_url":"https://doi.org/10.15439/2017f57","pdf_url":"https://annals-csis.org/proceedings/2017/drp/pdf/57.pdf","source":{"id":"https://openalex.org/S4220651875","display_name":"Annals of Computer Science and Information Systems","issn_l":"2300-5963","issn":["2300-5963"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310317484","host_organization_name":"Polskie Towarzystwo Informatyczne","host_organization_lineage":["https://openalex.org/P4310317484"],"host_organization_lineage_names":["Polskie Towarzystwo Informatyczne"],"type":"conference"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Computer Science and Information Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.15439/2017f57","is_oa":true,"landing_page_url":"https://doi.org/10.15439/2017f57","pdf_url":"https://annals-csis.org/proceedings/2017/drp/pdf/57.pdf","source":{"id":"https://openalex.org/S4220651875","display_name":"Annals of Computer Science and Information Systems","issn_l":"2300-5963","issn":["2300-5963"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310317484","host_organization_name":"Polskie Towarzystwo Informatyczne","host_organization_lineage":["https://openalex.org/P4310317484"],"host_organization_lineage_names":["Polskie Towarzystwo Informatyczne"],"type":"conference"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Annals of Computer Science and Information Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2758210589.pdf","grobid_xml":"https://content.openalex.org/works/W2758210589.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W168803429","https://openalex.org/W296081679","https://openalex.org/W1504513446","https://openalex.org/W1530266187","https://openalex.org/W1716781642","https://openalex.org/W1968407776","https://openalex.org/W1981610984","https://openalex.org/W2009383108","https://openalex.org/W2077057201","https://openalex.org/W2077367739","https://openalex.org/W2144676882","https://openalex.org/W2150482479","https://openalex.org/W2407831369","https://openalex.org/W4206008800","https://openalex.org/W4247590305","https://openalex.org/W6681650782"],"related_works":["https://openalex.org/W2429057255","https://openalex.org/W2187546663","https://openalex.org/W148745890","https://openalex.org/W4389670110","https://openalex.org/W2611942503","https://openalex.org/W4315621326","https://openalex.org/W2899790217","https://openalex.org/W2598865957","https://openalex.org/W1576092969","https://openalex.org/W2918933542"],"abstract_inverted_index":{"Older":[0],"adults":[1],"are":[2],"the":[3,8,17,46,76,107,116,119],"fastest":[4],"growing":[5],"segment":[6],"of":[7,16,20,30,75,106],"population":[9],"worldwide.":[10],"This":[11],"paper":[12],"presents":[13],"a":[14,35,71],"evaluation":[15],"user":[18,53],"experience":[19],"two":[21],"online":[22,84],"web-banking":[23,95,108],"sites":[24,96,109],"from":[25],"an":[26],"older":[27,40,90],"user's":[28],"point":[29],"view.":[31],"We":[32],"therefore":[33],"conducted":[34],"usability":[36],"testing":[37],"employing":[38],"12":[39],"participants,":[41],"in":[42,80,134],"order":[43],"to":[44,68,82,121,127],"analyze":[45],"needs":[47],"and":[48,130],"issues":[49],"faced":[50],"by":[51],"this":[52,135],"group":[54],"when":[55],"performing":[56],"real-world":[57],"tasks.":[58],"The":[59],"study":[60],"involved":[61],"six":[62],"tasks":[63],"which":[64],"users":[65],"were":[66,78],"required":[67],"complete":[69],"within":[70],"specific":[72],"time.":[73],"Most":[74],"participants":[77],"interested":[79],"learning":[81],"use":[83],"banking.":[85],"Our":[86,100],"results":[87],"show":[88],"that":[89,104],"persons":[91],"do":[92],"not":[93],"find":[94],"easy":[97],"or":[98],"user-friendly.":[99],"qualitative":[101],"findings":[102],"revealed":[103],"both":[105],"we":[110],"examined":[111],"presented":[112],"problems.":[113],"Implications":[114],"for":[115],"future":[117],"include":[118,128],"need":[120],"redesign":[122],"bank":[123],"websites":[124],"so":[125],"as":[126],"guidelines":[129],"other":[131],"suggestions":[132],"made":[133],"study.":[136]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":16},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}