{"id":"https://openalex.org/W2755661014","doi":"https://doi.org/10.1504/ijmor.2017.10007863","title":"Using of FAHP and fuzzy TOPSIS techniques for prioritising of Iranian banks to customer relationship management factors","display_name":"Using of FAHP and fuzzy TOPSIS techniques for prioritising of Iranian banks to customer relationship management factors","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2755661014","doi":"https://doi.org/10.1504/ijmor.2017.10007863","mag":"2755661014"},"language":"en","primary_location":{"id":"doi:10.1504/ijmor.2017.10007863","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijmor.2017.10007863","pdf_url":null,"source":{"id":"https://openalex.org/S135796719","display_name":"International Journal of Mathematics in Operational Research","issn_l":"1757-5850","issn":["1757-5850","1757-5869"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Mathematics in Operational Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076910537","display_name":"Mohammad Mahmoudi Maymand","orcid":null},"institutions":[{"id":"https://openalex.org/I55547365","display_name":"Payame Noor University","ror":"https://ror.org/031699d98","country_code":"IR","type":"education","lineage":["https://openalex.org/I55547365"]}],"countries":["IR"],"is_corresponding":true,"raw_author_name":"Mohammad Mahmoudi Maymand","raw_affiliation_strings":["Department of Management, Economy and Accounting, Payame Noor University, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Management, Economy and Accounting, Payame Noor University, Tehran, Iran","institution_ids":["https://openalex.org/I55547365"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5019708639","display_name":"Elham Keshavarz","orcid":"https://orcid.org/0000-0003-0925-2813"},"institutions":[{"id":"https://openalex.org/I55547365","display_name":"Payame Noor University","ror":"https://ror.org/031699d98","country_code":"IR","type":"education","lineage":["https://openalex.org/I55547365"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Elham Keshavarz","raw_affiliation_strings":["Management Department, Payame Noor University, Tehran, Iran"],"affiliations":[{"raw_affiliation_string":"Management Department, Payame Noor University, Tehran, Iran","institution_ids":["https://openalex.org/I55547365"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5076910537"],"corresponding_institution_ids":["https://openalex.org/I55547365"],"apc_list":null,"apc_paid":null,"fwci":0.3749,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.74773506,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"11","issue":"3","first_page":"369","last_page":"369"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9674999713897705,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9674999713897705,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6808906197547913},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.5836217403411865},{"id":"https://openalex.org/keywords/topsis","display_name":"TOPSIS","score":0.5563619136810303},{"id":"https://openalex.org/keywords/statistic","display_name":"Statistic","score":0.5281745791435242},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.523124635219574},{"id":"https://openalex.org/keywords/banking-industry","display_name":"Banking industry","score":0.47483760118484497},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.44740182161331177},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3676089644432068},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.21433308720588684},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.20135262608528137},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.15272313356399536},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1492307186126709},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.1338011622428894}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6808906197547913},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.5836217403411865},{"id":"https://openalex.org/C51566761","wikidata":"https://www.wikidata.org/wiki/Q1235853","display_name":"TOPSIS","level":2,"score":0.5563619136810303},{"id":"https://openalex.org/C89128539","wikidata":"https://www.wikidata.org/wiki/Q1949963","display_name":"Statistic","level":2,"score":0.5281745791435242},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.523124635219574},{"id":"https://openalex.org/C2986226071","wikidata":"https://www.wikidata.org/wiki/Q22687","display_name":"Banking industry","level":2,"score":0.47483760118484497},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.44740182161331177},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3676089644432068},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.21433308720588684},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.20135262608528137},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.15272313356399536},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1492307186126709},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1338011622428894},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1504/ijmor.2017.10007863","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijmor.2017.10007863","pdf_url":null,"source":{"id":"https://openalex.org/S135796719","display_name":"International Journal of Mathematics in Operational Research","issn_l":"1757-5850","issn":["1757-5850","1757-5869"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Mathematics in Operational Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:ids:ijmore:v:11:y:2017:i:3:p:369-395","is_oa":false,"landing_page_url":"http://www.inderscience.com/link.php?id=87213","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5099999904632568}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2041949587","https://openalex.org/W2958553423","https://openalex.org/W2358217305","https://openalex.org/W2359186709","https://openalex.org/W4282827651","https://openalex.org/W3015638941","https://openalex.org/W4324117723","https://openalex.org/W2386118846","https://openalex.org/W4323927631","https://openalex.org/W2524202538"],"abstract_inverted_index":{"The":[0,56,119],"purpose":[1],"of":[2,41,92,106],"this":[3,34,65,73],"research":[4,35],"is":[5,47,129,151,155,181,186],"to":[6,86,89,144,157,176],"realise":[7],"how":[8],"organisations":[9],"have":[10,30],"been":[11,31],"sustaining":[12],"their":[13],"growth":[14],"through":[15],"applying":[16],"customer":[17,93,146],"relationship":[18,94,147],"management.":[19],"Considering":[20],"that":[21,126,153,183],"Mellat,":[22],"Melli":[23],"and":[24,70,97,116,135,160,167],"Central":[25],"Saderat":[26],"banks":[27,75],"in":[28,44,53,64,139],"Semnan":[29],"brought":[32],"for":[33,60],"as":[36],"statistic":[37],"population,":[38],"the":[39,45,62,140,145,171,177],"number":[40],"experts":[42],"participating":[43],"study":[46,66],"30":[48],"persons":[49],"who":[50],"were":[51,67,83],"interested":[52],"improving":[54],"discussion.":[55],"main":[57],"tools":[58],"used":[59],"gathering":[61],"data":[63],"bank":[68,82,128,134,138],"records":[69],"questionnaire.":[71],"In":[72],"study,":[74],"including":[76],"private":[77,127],"bank,":[78,80],"state-owned":[79],"semi-private":[81,133],"ranked":[84],"regarding":[85],"sub-scales":[87],"related":[88],"different":[90],"levels":[91],"management":[95,148],"factors":[96,159],"strategy,":[98],"organisational":[99,163],"performance,":[100,164],"customer,":[101,162],"process,":[102,165],"infrastructure,":[103],"technology":[104,168],"sub-criteria":[105],"banking":[107,141],"industry":[108],"by":[109],"using":[110],"fuzzy":[111,117],"analytic":[112],"hierarchy":[113],"process":[114],"(FAHP)":[115],"TOPSIS.":[118],"results":[120],"obtained":[121],"from":[122],"both":[123],"methods":[124],"indicate":[125],"more":[130,187],"important":[131,188],"than":[132,189],"owned":[136],"state":[137],"industry.":[142],"According":[143,175],"factors,":[149],"it":[150,180],"concluded":[152,182],"strategy":[154,178],"superior":[156],"other":[158,190],"then":[161],"infrastructure":[166],"are":[169],"at":[170],"next":[172],"rank,":[173],"respectively.":[174],"scale,":[179],"strategic":[184],"alliance":[185],"factors.":[191]},"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
