{"id":"https://openalex.org/W2742461247","doi":"https://doi.org/10.1504/ijmc.2018.10006885","title":"Factors Affecting Satisfaction and Brand Loyalty to Smartphone Systems: A Perceived Benefits Perspective","display_name":"Factors Affecting Satisfaction and Brand Loyalty to Smartphone Systems: A Perceived Benefits Perspective","publication_year":2017,"publication_date":"2017-08-05","ids":{"openalex":"https://openalex.org/W2742461247","doi":"https://doi.org/10.1504/ijmc.2018.10006885","mag":"2742461247"},"language":"en","primary_location":{"id":"doi:10.1504/ijmc.2018.10006885","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijmc.2018.10006885","pdf_url":null,"source":{"id":"https://openalex.org/S11933594","display_name":"International Journal of Mobile Communications","issn_l":"1470-949X","issn":["1470-949X","1741-5217"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Mobile Communications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024742398","display_name":"Ting Liang","orcid":"https://orcid.org/0000-0002-4702-3299"},"institutions":[{"id":"https://openalex.org/I142974352","display_name":"National Sun Yat-sen University","ror":"https://ror.org/00mjawt10","country_code":"TW","type":"education","lineage":["https://openalex.org/I142974352"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Ting Peng Liang","raw_affiliation_strings":["Department of Information Management, National Sun Yat-Sen University, No. 70, Lienhai Rd., Kaohsiung City, Taiwan 80424, Republic of China"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Sun Yat-Sen University, No. 70, Lienhai Rd., Kaohsiung City, Taiwan 80424, Republic of China","institution_ids":["https://openalex.org/I142974352"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005599488","display_name":"Chia Yin Lai","orcid":null},"institutions":[{"id":"https://openalex.org/I142974352","display_name":"National Sun Yat-sen University","ror":"https://ror.org/00mjawt10","country_code":"TW","type":"education","lineage":["https://openalex.org/I142974352"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chia Yin Lai","raw_affiliation_strings":["Department of Information Management, National Sun Yat-Sen University, No. 70, Lienhai Rd., Kaohsiung City, Taiwan 80424, Republic of China"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Sun Yat-Sen University, No. 70, Lienhai Rd., Kaohsiung City, Taiwan 80424, Republic of China","institution_ids":["https://openalex.org/I142974352"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112303514","display_name":"Chia Yin Lai Ting Peng Liang","orcid":null},"institutions":[{"id":"https://openalex.org/I142974352","display_name":"National Sun Yat-sen University","ror":"https://ror.org/00mjawt10","country_code":"TW","type":"education","lineage":["https://openalex.org/I142974352"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ting Peng Liang, Chia Yin Lai, Hsu","raw_affiliation_strings":["Department of Information Management, National Sun Yat-Sen University, No. 70, Lienhai Rd., Kaohsiung City, Taiwan 80424, Republic of China"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Sun Yat-Sen University, No. 70, Lienhai Rd., Kaohsiung City, Taiwan 80424, Republic of China","institution_ids":["https://openalex.org/I142974352"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5107393390","display_name":"ChangTse Hsieh","orcid":null},"institutions":[{"id":"https://openalex.org/I44854399","display_name":"University of Southern Mississippi","ror":"https://ror.org/0270vfa57","country_code":"US","type":"education","lineage":["https://openalex.org/I4210141039","https://openalex.org/I44854399"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"ChangTse Hsieh","raw_affiliation_strings":["Freelance Management Consultant, University of Southern Mississippi, 4 Anchor Drive, F321, Emeryville, CA 94608, USA"],"affiliations":[{"raw_affiliation_string":"Freelance Management Consultant, University of Southern Mississippi, 4 Anchor Drive, F321, Emeryville, CA 94608, USA","institution_ids":["https://openalex.org/I44854399"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5110061987","display_name":"Chao Min Chiu","orcid":null},"institutions":[{"id":"https://openalex.org/I142974352","display_name":"National Sun Yat-sen University","ror":"https://ror.org/00mjawt10","country_code":"TW","type":"education","lineage":["https://openalex.org/I142974352"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chao Min Chiu","raw_affiliation_strings":["Department of Information Management, National Sun Yat-Sen University, No. 70, Lienhai Rd., Kaohsiung City, Taiwan 80424, Republic of China"],"affiliations":[{"raw_affiliation_string":"Department of Information Management, National Sun Yat-Sen University, No. 70, Lienhai Rd., Kaohsiung City, Taiwan 80424, Republic of China","institution_ids":["https://openalex.org/I142974352"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5024742398"],"corresponding_institution_ids":["https://openalex.org/I142974352"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.14618287,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"16","issue":"1","first_page":"1","last_page":"1"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9896000027656555,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.7529502511024475},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.6623691916465759},{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.6533858776092529},{"id":"https://openalex.org/keywords/brand-loyalty","display_name":"Brand loyalty","score":0.6109651923179626},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.570152759552002},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4639752507209778},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.45430833101272583},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4497992694377899},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.4343108832836151},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.43002066016197205},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.22407403588294983},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.18922960758209229}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.7529502511024475},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6623691916465759},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.6533858776092529},{"id":"https://openalex.org/C2780144342","wikidata":"https://www.wikidata.org/wiki/Q1900653","display_name":"Brand loyalty","level":2,"score":0.6109651923179626},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.570152759552002},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4639752507209778},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.45430833101272583},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4497992694377899},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4343108832836151},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43002066016197205},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.22407403588294983},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.18922960758209229},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1504/ijmc.2018.10006885","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijmc.2018.10006885","pdf_url":null,"source":{"id":"https://openalex.org/S11933594","display_name":"International Journal of Mobile Communications","issn_l":"1470-949X","issn":["1470-949X","1741-5217"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Mobile Communications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4251771709","https://openalex.org/W2163870992","https://openalex.org/W2294757943","https://openalex.org/W1971474803","https://openalex.org/W3173986262","https://openalex.org/W4322744319","https://openalex.org/W1575995895","https://openalex.org/W2386329319","https://openalex.org/W4200403077","https://openalex.org/W2770780982"],"abstract_inverted_index":{"Adoption":[0],"of":[1,17,43,102],"mobile":[2,9],"devices":[3],"is":[4],"an":[5],"important":[6],"issue":[7],"in":[8,83],"commerce.":[10],"This":[11],"study":[12],"extends":[13],"Bhattacherjee's":[14],"post-acceptance":[15],"model":[16,35],"IS":[18],"continuance":[19],"that":[20,70],"examines":[21],"the":[22,40,99],"relationships":[23],"among":[24],"expectation":[25,71],"confirmation,":[26],"user":[27,80],"satisfaction,":[28,81],"perceived":[29,77,100],"usefulness":[30,101],"and":[31,46,79,88],"brand":[32,92,107],"loyalty.":[33,93],"His":[34],"was":[36],"extended":[37],"to":[38,63],"investigate":[39],"potential":[41],"impacts":[42,75],"functional,":[44],"experiential":[45],"symbolic":[47],"benefits":[48,78,95],"on":[49,76,91,106],"smartphone":[50,59],"users'":[51],"repeat":[52],"purchasing":[53],"behaviour.":[54],"Data":[55],"from":[56],"527":[57],"valid":[58],"users":[60],"were":[61],"collected":[62],"test":[64],"our":[65],"hypotheses.":[66],"Major":[67],"findings":[68],"suggest":[69],"confirmation":[72],"has":[73],"significant":[74,89],"which":[82],"turn":[84],"have":[85],"a":[86],"positive":[87],"effect":[90],"Perceived":[94],"could":[96],"effectively":[97],"capture":[98],"smartphones.":[103],"Their":[104],"effects":[105],"loyalty,":[108],"however,":[109],"differ":[110],"for":[111],"different":[112],"brands.":[113]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2014,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}