{"id":"https://openalex.org/W2588145160","doi":"https://doi.org/10.1504/ijmc.2017.10003251","title":"Users' intentions on the mobile securities trading system","display_name":"Users' intentions on the mobile securities trading system","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2588145160","doi":"https://doi.org/10.1504/ijmc.2017.10003251","mag":"2588145160"},"language":"en","primary_location":{"id":"doi:10.1504/ijmc.2017.10003251","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijmc.2017.10003251","pdf_url":null,"source":{"id":"https://openalex.org/S11933594","display_name":"International Journal of Mobile Communications","issn_l":"1470-949X","issn":["1470-949X","1741-5217"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Mobile Communications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022607614","display_name":"Kuang Husn Shih","orcid":null},"institutions":[{"id":"https://openalex.org/I38320133","display_name":"CTBC Business School","ror":"https://ror.org/04dmnxh66","country_code":"TW","type":"education","lineage":["https://openalex.org/I38320133"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Kuang Husn Shih","raw_affiliation_strings":["CTBC Financial Management College, 600, Sec. 3, Taijiang Blvd., Annan District, Tainan, Taiwan 709, ROC"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"CTBC Financial Management College, 600, Sec. 3, Taijiang Blvd., Annan District, Tainan, Taiwan 709, ROC","institution_ids":["https://openalex.org/I38320133"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080410847","display_name":"Ming Fang Lee","orcid":null},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]},{"id":"https://openalex.org/I205612303","display_name":"Chinese Culture University","ror":"https://ror.org/04shepe48","country_code":"TW","type":"education","lineage":["https://openalex.org/I205612303"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Ming Fang Lee","raw_affiliation_strings":["Graduate Institute of International Business Administration, Chinese Culture University, 55, Hwa-Kang Road, Yang-Ming-Shan, Taipei, Taiwan 11114, ROC"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate Institute of International Business Administration, Chinese Culture University, 55, Hwa-Kang Road, Yang-Ming-Shan, Taipei, Taiwan 11114, ROC","institution_ids":["https://openalex.org/I148366613","https://openalex.org/I205612303"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.3916,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.87794285,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":"15","issue":"3","first_page":"252","last_page":"252"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6339554786682129},{"id":"https://openalex.org/keywords/mobile-commerce","display_name":"Mobile commerce","score":0.5446074604988098},{"id":"https://openalex.org/keywords/mobile-device","display_name":"Mobile device","score":0.44738438725471497},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.42825794219970703},{"id":"https://openalex.org/keywords/mobile-banking","display_name":"Mobile banking","score":0.4208871126174927},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.41956156492233276},{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.4180833101272583},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3870747685432434},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3588292598724365},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3199705481529236},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.09256967902183533},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.07173508405685425}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6339554786682129},{"id":"https://openalex.org/C197378717","wikidata":"https://www.wikidata.org/wiki/Q1154408","display_name":"Mobile commerce","level":2,"score":0.5446074604988098},{"id":"https://openalex.org/C186967261","wikidata":"https://www.wikidata.org/wiki/Q5082128","display_name":"Mobile device","level":2,"score":0.44738438725471497},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.42825794219970703},{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.4208871126174927},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.41956156492233276},{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.4180833101272583},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3870747685432434},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3588292598724365},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3199705481529236},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.09256967902183533},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.07173508405685425},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1504/ijmc.2017.10003251","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijmc.2017.10003251","pdf_url":null,"source":{"id":"https://openalex.org/S11933594","display_name":"International Journal of Mobile Communications","issn_l":"1470-949X","issn":["1470-949X","1741-5217"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Mobile Communications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.44999998807907104,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W1518930680","https://openalex.org/W1553223579","https://openalex.org/W1568481605","https://openalex.org/W1665332082","https://openalex.org/W1754293732","https://openalex.org/W1816720378","https://openalex.org/W1836311887","https://openalex.org/W1901468815","https://openalex.org/W1965769874","https://openalex.org/W1966500766","https://openalex.org/W1974945584","https://openalex.org/W1980093382","https://openalex.org/W1984236216","https://openalex.org/W1985419904","https://openalex.org/W1991073439","https://openalex.org/W2005909560","https://openalex.org/W2010977599","https://openalex.org/W2026368098","https://openalex.org/W2036389121","https://openalex.org/W2037086452","https://openalex.org/W2041736172","https://openalex.org/W2046805344","https://openalex.org/W2058638511","https://openalex.org/W2059143795","https://openalex.org/W2060602426","https://openalex.org/W2062924587","https://openalex.org/W2065861382","https://openalex.org/W2068000209","https://openalex.org/W2068579425","https://openalex.org/W2070861443","https://openalex.org/W2081899350","https://openalex.org/W2086753654","https://openalex.org/W2098353584","https://openalex.org/W2099697766","https://openalex.org/W2101135785","https://openalex.org/W2122912498","https://openalex.org/W2126146876","https://openalex.org/W2142822317","https://openalex.org/W2155225996","https://openalex.org/W2157708584","https://openalex.org/W2162255087","https://openalex.org/W2164912309","https://openalex.org/W2169294797","https://openalex.org/W2175227141","https://openalex.org/W2194869045","https://openalex.org/W2343102043","https://openalex.org/W2550759321","https://openalex.org/W3035994932"],"related_works":["https://openalex.org/W2368605798","https://openalex.org/W2518037665","https://openalex.org/W2348524959","https://openalex.org/W4226201639","https://openalex.org/W3092504835","https://openalex.org/W2483563773","https://openalex.org/W4232994511","https://openalex.org/W2261446496","https://openalex.org/W4285552165","https://openalex.org/W4244415485"],"abstract_inverted_index":{"Due":[0],"to":[1,28,93,98,118,170,202],"the":[2,8,32,43,51,65,76,82,111,123,139,156,172,177,182,203],"development":[3],"of":[4,10,35,42,50,79,125,143],"wireless":[5],"technology":[6],"and":[7,21,89,107,133,149],"popularity":[9],"mobile":[11,18,25,36,55,66,101,126,157,183,191,212],"devices,":[12],"major":[13],"securities":[14,47,83,173,207],"dealers":[15,174,208],"have":[16],"developed":[17],"trading":[19,26,37,56,67,102,127,158,184,192,213],"platforms":[20],"aggressively":[22],"promoted":[23],"their":[24,91,108,211],"services":[27],"customers.":[29,159],"Therefore,":[30],"improving":[31],"service":[33,52,62,145],"quality":[34,53],"systems":[38,57],"has":[39],"become":[40],"one":[41],"concerning":[44],"issues":[45],"for":[46,54,64,113],"dealers.":[48],"Improvement":[49],"can":[58,74,197],"provide":[59],"a":[60,200],"good":[61],"environment":[63],"platform.":[68],"Good":[69],"customer":[70,87,147,150,179],"relationship":[71],"management":[72],"(CRM)":[73],"facilitate":[75],"positive":[77],"attitude":[78],"investors":[80],"towards":[81],"industry,":[84],"thus":[85,186],"enhancing":[86,187],"loyalty":[88],"reducing":[90],"intentions":[92,109,121,189],"switch.":[94],"This":[95],"study":[96,137],"aims":[97],"explore":[99],"customers'":[100,105,120],"behaviour,":[103],"with":[104],"attitudes":[106],"as":[110,199],"framework":[112],"this":[114,136],"research,":[115],"in":[116,181,209],"order":[117],"determine":[119],"regarding":[122,190],"use":[124],"services.":[128,193],"Through":[129],"both":[130],"literature":[131],"review":[132],"empirical":[134],"analysis,":[135],"explores":[138],"correlations":[140],"among":[141],"dimensions":[142],"CRM,":[144],"quality,":[146],"attitudes,":[148],"intentions.":[151],"The":[152,160,194],"research":[153,195],"subjects":[154],"are":[155],"correlation":[161],"analysis":[162],"is":[163],"conducted":[164],"through":[165],"structural":[166],"equation":[167],"modelling":[168],"(SEM)":[169],"help":[171],"learn":[175],"about":[176],"different":[178],"demands":[180],"system,":[185],"users'":[188],"findings":[196],"serve":[198],"reference":[201],"existing":[204],"or":[205],"new":[206],"developing":[210],"systems.":[214]},"counts_by_year":[{"year":2020,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}