{"id":"https://openalex.org/W4361862565","doi":"https://doi.org/10.1504/ijitm.2023.10055153","title":"QoE-based service differentiation: an analysis of the business implications for the mobile services market","display_name":"QoE-based service differentiation: an analysis of the business implications for the mobile services market","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4361862565","doi":"https://doi.org/10.1504/ijitm.2023.10055153"},"language":"en","primary_location":{"id":"doi:10.1504/ijitm.2023.10055153","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijitm.2023.10055153","pdf_url":null,"source":{"id":"https://openalex.org/S169712084","display_name":"International Journal of Information Technology and Management","issn_l":"1461-4111","issn":["1461-4111","1741-5179"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Technology and Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076022592","display_name":"Per Jonny Nesse","orcid":null},"institutions":[{"id":"https://openalex.org/I2800413675","display_name":"Telenor (Norway)","ror":"https://ror.org/02jsp2z03","country_code":"NO","type":"company","lineage":["https://openalex.org/I2800413675"]}],"countries":["NO"],"is_corresponding":true,"raw_author_name":"Per Jonny Nesse","raw_affiliation_strings":["Department of Industrial Economics and Technology Management, Telenor Research, NTNU, Norway"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Economics and Technology Management, Telenor Research, NTNU, Norway","institution_ids":["https://openalex.org/I2800413675"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040406061","display_name":"Jan Markendahl","orcid":"https://orcid.org/0000-0001-9525-0712"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Jan Markendahl","raw_affiliation_strings":["Communications Systems Department, KTH Royal Institute of Technology, Sweden"],"affiliations":[{"raw_affiliation_string":"Communications Systems Department, KTH Royal Institute of Technology, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070156867","display_name":"Luis Guillermo Mart\u00ednez Ballesteros","orcid":null},"institutions":[{"id":"https://openalex.org/I9008868","display_name":"Pilot University of Colombia","ror":"https://ror.org/03m5f7m65","country_code":"CO","type":"education","lineage":["https://openalex.org/I9008868"]}],"countries":["CO"],"is_corresponding":false,"raw_author_name":"Luis Guillermo Martinez Ballesteros","raw_affiliation_strings":["KTH Royal Institute of Technology, Universidad Piloto de Colombia, TELETID SAS, Colombia"],"affiliations":[{"raw_affiliation_string":"KTH Royal Institute of Technology, Universidad Piloto de Colombia, TELETID SAS, Colombia","institution_ids":["https://openalex.org/I9008868"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5076022592"],"corresponding_institution_ids":["https://openalex.org/I2800413675"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.03254153,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"22","issue":"1/2","first_page":"76","last_page":"76"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.6951000094413757,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.6951000094413757,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.659600019454956,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12720","display_name":"Multimedia Communication and Technology","score":0.630299985408783,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6125932931900024},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5069894790649414},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.4498818516731262},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4320676028728485},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2780801057815552}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6125932931900024},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5069894790649414},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.4498818516731262},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4320676028728485},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2780801057815552}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1504/ijitm.2023.10055153","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijitm.2023.10055153","pdf_url":null,"source":{"id":"https://openalex.org/S169712084","display_name":"International Journal of Information Technology and Management","issn_l":"1461-4111","issn":["1461-4111","1741-5179"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Technology and Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4310772596","https://openalex.org/W4242411193","https://openalex.org/W2765153054","https://openalex.org/W2005252255","https://openalex.org/W2931838652","https://openalex.org/W2596173151","https://openalex.org/W3080576469","https://openalex.org/W4231340554","https://openalex.org/W3132716659","https://openalex.org/W2187644337"],"abstract_inverted_index":{"Mobile":[0],"network":[1],"operators":[2],"(MNOs)":[3],"face":[4],"a":[5,16,49,66,76],"future":[6],"characterised":[7],"with":[8],"new":[9,131],"challenges,":[10],"such":[11],"as":[12,65,127],"growing":[13],"data":[14],"consumption,":[15],"slowdown":[17],"in":[18,106,134],"subscriber":[19],"growth":[20],"and":[21,36,60,89,121],"reduced":[22],"revenues":[23],"due":[24],"to":[25,40,68,129],"the":[26,54,82,98,101,110,135],"success":[27],"of":[28,45,57,78,87,100,103,119],"over-the-top":[29],"providers.":[30],"MNOs":[31,83],"must":[32],"offer":[33],"affordable":[34],"services":[35,123],"provide":[37],"innovative":[38],"strategies":[39],"retain":[41],"current":[42],"customers.":[43],"Quality":[44],"experience":[46],"(QoE)":[47],"is":[48,74],"well-established":[50],"methodology":[51],"for":[52],"measuring":[53],"overall":[55],"level":[56],"customer":[58],"satisfaction":[59],"has":[61],"also":[62],"been":[63],"presented":[64],"way":[67],"improve":[69],"telecommunication":[70],"services.":[71],"However,":[72],"there":[73],"still":[75],"lack":[77],"knowledge":[79],"on":[80],"how":[81],"can":[84,124],"take":[85],"advantage":[86],"QoE":[88,104],"its":[90],"potential":[91],"benefits.":[92],"In":[93],"this":[94],"paper,":[95],"we":[96],"explored":[97],"implications":[99],"incorporation":[102],"feedback":[105],"mobile":[107,136],"networks":[108],"at":[109],"business":[111],"level.":[112],"The":[113],"analysis":[114],"shows":[115],"that":[116],"value-added":[117],"offers":[118],"differentiated":[120],"personalised":[122],"be":[125],"seen":[126],"alternatives":[128],"generate":[130],"revenue":[132],"streams":[133],"service":[137],"market.":[138]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
