{"id":"https://openalex.org/W4312864504","doi":"https://doi.org/10.1504/ijiscm.2022.10052219","title":"Employee engagement and extra-role service behaviour in the retail banking industry: a moderated mediation model of job autonomy and job passion","display_name":"Employee engagement and extra-role service behaviour in the retail banking industry: a moderated mediation model of job autonomy and job passion","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4312864504","doi":"https://doi.org/10.1504/ijiscm.2022.10052219"},"language":"en","primary_location":{"id":"doi:10.1504/ijiscm.2022.10052219","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijiscm.2022.10052219","pdf_url":null,"source":{"id":"https://openalex.org/S49363000","display_name":"International Journal of Information Systems and Change Management","issn_l":"1479-3121","issn":["1479-3121","1479-313X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems and Change Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057201860","display_name":"Naeem Gul Gilal","orcid":"https://orcid.org/0000-0001-8761-3093"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Naeem Gul Gilal","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021074653","display_name":"Sarfraz Ahmed Dakhan","orcid":"https://orcid.org/0000-0001-8401-3420"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sarfraz Ahmed Dakhan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102826704","display_name":"Rukhsana Gul Gilal","orcid":"https://orcid.org/0000-0002-6999-1290"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rukhsana Gul Gilal","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081878047","display_name":"Faheem Gul Gilal","orcid":"https://orcid.org/0000-0002-7635-7642"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Faheem Gul Gilal","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5057342998","display_name":"Zubaida Ashraf","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Zubaida Ashraf","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.2143,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.6346909,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"13","issue":"1","first_page":"73","last_page":"73"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11843","display_name":"Family Business Performance and Succession","score":0.6632000207901001,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11843","display_name":"Family Business Performance and Succession","score":0.6632000207901001,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12121","display_name":"Cooperative Studies and Economics","score":0.6129000186920166,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14220","display_name":"Workaholism, burnout, and well-being","score":0.5577999949455261,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mediation","display_name":"Mediation","score":0.7056117057800293},{"id":"https://openalex.org/keywords/passion","display_name":"Passion","score":0.6974199414253235},{"id":"https://openalex.org/keywords/autonomy","display_name":"Autonomy","score":0.6856950521469116},{"id":"https://openalex.org/keywords/retail-banking","display_name":"Retail banking","score":0.5698608160018921},{"id":"https://openalex.org/keywords/moderated-mediation","display_name":"Moderated mediation","score":0.563726544380188},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5537704229354858},{"id":"https://openalex.org/keywords/employee-engagement","display_name":"Employee engagement","score":0.5272544622421265},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48402875661849976},{"id":"https://openalex.org/keywords/banking-industry","display_name":"Banking industry","score":0.43415695428848267},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.42044878005981445},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"Job satisfaction","score":0.41403210163116455},{"id":"https://openalex.org/keywords/tertiary-sector-of-the-economy","display_name":"Tertiary sector of the economy","score":0.41378408670425415},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3559699058532715},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.23488429188728333},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.20939958095550537},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.1365831196308136},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.12572765350341797},{"id":"https://openalex.org/keywords/accounting","display_name":"Accounting","score":0.11334839463233948},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.10032662749290466}],"concepts":[{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.7056117057800293},{"id":"https://openalex.org/C2780310893","wikidata":"https://www.wikidata.org/wiki/Q335046","display_name":"Passion","level":2,"score":0.6974199414253235},{"id":"https://openalex.org/C65414064","wikidata":"https://www.wikidata.org/wiki/Q484105","display_name":"Autonomy","level":2,"score":0.6856950521469116},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.5698608160018921},{"id":"https://openalex.org/C24614281","wikidata":"https://www.wikidata.org/wiki/Q17086331","display_name":"Moderated mediation","level":2,"score":0.563726544380188},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5537704229354858},{"id":"https://openalex.org/C99753626","wikidata":"https://www.wikidata.org/wiki/Q14937678","display_name":"Employee engagement","level":2,"score":0.5272544622421265},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48402875661849976},{"id":"https://openalex.org/C2986226071","wikidata":"https://www.wikidata.org/wiki/Q22687","display_name":"Banking industry","level":2,"score":0.43415695428848267},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.42044878005981445},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.41403210163116455},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.41378408670425415},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3559699058532715},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.23488429188728333},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.20939958095550537},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1365831196308136},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.12572765350341797},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.11334839463233948},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10032662749290466},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1504/ijiscm.2022.10052219","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijiscm.2022.10052219","pdf_url":null,"source":{"id":"https://openalex.org/S49363000","display_name":"International Journal of Information Systems and Change Management","issn_l":"1479-3121","issn":["1479-3121","1479-313X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems and Change Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7099999785423279,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2277088246","https://openalex.org/W2440170974","https://openalex.org/W1487696673","https://openalex.org/W2350457844","https://openalex.org/W3049668427","https://openalex.org/W2763092978","https://openalex.org/W2166359788","https://openalex.org/W2012177690","https://openalex.org/W1112527606","https://openalex.org/W2347813972"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}