{"id":"https://openalex.org/W2944432839","doi":"https://doi.org/10.1504/ijcc.2019.10021221","title":"User support as moderator for cloud computing user satisfaction","display_name":"User support as moderator for cloud computing user satisfaction","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2944432839","doi":"https://doi.org/10.1504/ijcc.2019.10021221","mag":"2944432839"},"language":"en","primary_location":{"id":"doi:10.1504/ijcc.2019.10021221","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijcc.2019.10021221","pdf_url":null,"source":{"id":"https://openalex.org/S4210172516","display_name":"International Journal of Cloud Computing","issn_l":"2043-9989","issn":["2043-9989","2043-9997"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Cloud Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077161361","display_name":"Ketan Paranjape","orcid":"https://orcid.org/0000-0001-5330-8330"},"institutions":[{"id":"https://openalex.org/I63920570","display_name":"Tennessee Technological University","ror":"https://ror.org/05drmrq39","country_code":"US","type":"education","lineage":["https://openalex.org/I63920570"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Ketan Paranjape","raw_affiliation_strings":["Tennessee Tech University, 1105 N. Peachtree Ave., P.O. Box 5022, Cookeville, TN 38505, USA"],"affiliations":[{"raw_affiliation_string":"Tennessee Tech University, 1105 N. Peachtree Ave., P.O. Box 5022, Cookeville, TN 38505, USA","institution_ids":["https://openalex.org/I63920570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061549103","display_name":"Tor Guim\u00e3r\u00e3es","orcid":"https://orcid.org/0000-0003-0717-1438"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tor Guimaraes","raw_affiliation_strings":["Diagnostics Information Solutions, 9115 Hague Rd, Indianapolis, IN 46256, USA"],"affiliations":[{"raw_affiliation_string":"Diagnostics Information Solutions, 9115 Hague Rd, Indianapolis, IN 46256, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5077161361"],"corresponding_institution_ids":["https://openalex.org/I63920570"],"apc_list":null,"apc_paid":null,"fwci":0.8107,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.8611079,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"8","issue":"2","first_page":"150","last_page":"150"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9718000292778015,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9610000252723694,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.7168493270874023},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.6880804300308228},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6778404712677002},{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.6749476194381714},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.45812875032424927},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3462381958961487},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.2810274064540863}],"concepts":[{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.7168493270874023},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.6880804300308228},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6778404712677002},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.6749476194381714},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.45812875032424927},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3462381958961487},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.2810274064540863},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1504/ijcc.2019.10021221","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijcc.2019.10021221","pdf_url":null,"source":{"id":"https://openalex.org/S4210172516","display_name":"International Journal of Cloud Computing","issn_l":"2043-9989","issn":["2043-9989","2043-9997"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Cloud Computing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2073050111","https://openalex.org/W3093710306","https://openalex.org/W750217911","https://openalex.org/W2740268725","https://openalex.org/W1517021018","https://openalex.org/W4206949499","https://openalex.org/W4360895365","https://openalex.org/W2296969234","https://openalex.org/W4226254121"],"abstract_inverted_index":{"Cloud":[0],"computing":[1,11],"(CC)":[2],"promises":[3],"to":[4,22,34],"provide":[5,136],"quicker,":[6],"easier,":[7],"and":[8,46,106,142,146],"less":[9],"expensive":[10],"services":[12],"supporting":[13],"e-commerce.":[14],"To":[15],"ensure":[16],"that":[17],"CC":[18,93,98,122],"is":[19,131],"also":[20,132],"able":[21],"maintain":[23],"or":[24],"enhance":[25],"customer":[26],"satisfaction,":[27],"this":[28],"study":[29],"addresses":[30],"the":[31,52,64,81,84,92,103,115,121,137],"factors":[32,87],"leading":[33],"higher":[35],"user":[36,56,89,118,129],"satisfaction":[37,90,119],"with":[38,91,120],"SaaS":[39,75],"applications":[40],"websites.":[41,95],"The":[42,125,134],"proposed":[43,85],"model":[44],"defines":[45],"empirically":[47],"tests":[48],"these":[49],"relationships,":[50],"including":[51],"moderating":[53],"effect":[54],"of":[55,68,83,97,114,128],"support.":[57],"Data":[58],"collected":[59],"from":[60],"1,257":[61],"users/customers":[62],"using":[63],"order":[65],"entry":[66],"systems":[67],"176":[69],"client":[70],"organisations":[71],"available":[72],"through":[73],"four":[74],"providers":[76],"were":[77],"analysed.":[78],"Results":[79],"confirm":[80],"importance":[82],"success":[86],"for":[88,139,144],"vendor":[94,123],"Management":[96],"application":[99],"risks,":[100],"knowledge":[101],"about":[102],"service":[104],"provider,":[105],"effective":[107],"data":[108],"management":[109],"respectively":[110],"explained":[111],"significant":[112],"percentages":[113],"variance":[116],"in":[117],"website.":[124],"positive":[126],"impact":[127],"support":[130],"confirmed.":[133],"results":[135],"basis":[138],"several":[140],"insights":[141],"recommendations":[143],"managers":[145],"future":[147],"research.":[148]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}