{"id":"https://openalex.org/W2778702592","doi":"https://doi.org/10.1504/ijbpscm.2017.10010055","title":"Supply chain management quality practices in container haulage industry: the mediating role of management professionalism vigilance for consignee service retention","display_name":"Supply chain management quality practices in container haulage industry: the mediating role of management professionalism vigilance for consignee service retention","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2778702592","doi":"https://doi.org/10.1504/ijbpscm.2017.10010055","mag":"2778702592"},"language":"en","primary_location":{"id":"doi:10.1504/ijbpscm.2017.10010055","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijbpscm.2017.10010055","pdf_url":null,"source":{"id":"https://openalex.org/S21663492","display_name":"International Journal of Business Performance and Supply Chain Modelling","issn_l":"1758-9401","issn":["1758-9401","1758-941X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Performance and Supply Chain Modelling","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101437401","display_name":"Dahlan Abdullah","orcid":"https://orcid.org/0000-0003-1935-571X"},"institutions":[{"id":"https://openalex.org/I82724352","display_name":"Universiti Teknologi MARA","ror":"https://ror.org/05n8tts92","country_code":"MY","type":"education","lineage":["https://openalex.org/I82724352"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Dahlan Abdullah","raw_affiliation_strings":["Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Penang, Malaysia"],"affiliations":[{"raw_affiliation_string":"Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Penang, Malaysia","institution_ids":["https://openalex.org/I82724352"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005644269","display_name":"D.N. Shariff","orcid":null},"institutions":[{"id":"https://openalex.org/I157696592","display_name":"Universiti Malaysia Terengganu","ror":"https://ror.org/02474f074","country_code":"MY","type":"education","lineage":["https://openalex.org/I157696592"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"D.N. Shariff","raw_affiliation_strings":["Faculty of Maritime Studies and Marine Sciences, University Malaysia Terengganu, Terengganu, Malaysia"],"affiliations":[{"raw_affiliation_string":"Faculty of Maritime Studies and Marine Sciences, University Malaysia Terengganu, Terengganu, Malaysia","institution_ids":["https://openalex.org/I157696592"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021334219","display_name":"K. Jayaraman","orcid":"https://orcid.org/0000-0002-1478-4446"},"institutions":[{"id":"https://openalex.org/I4210143550","display_name":"Taylor's University","ror":"https://ror.org/0498pcx51","country_code":"MY","type":"education","lineage":["https://openalex.org/I4210143550"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"K. Jayaraman","raw_affiliation_strings":["Taylor's Business School, Taylor's University, 14500, Subang Jaya, Selangor, Malaysia"],"affiliations":[{"raw_affiliation_string":"Taylor's Business School, Taylor's University, 14500, Subang Jaya, Selangor, Malaysia","institution_ids":["https://openalex.org/I4210143550"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007428521","display_name":"Yong Won Seo","orcid":"https://orcid.org/0000-0002-8003-1100"},"institutions":[{"id":"https://openalex.org/I67900169","display_name":"Chung-Ang University","ror":"https://ror.org/01r024a98","country_code":"KR","type":"education","lineage":["https://openalex.org/I67900169"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Yong Won Seo","raw_affiliation_strings":["College of Business and Economics, Chung-Ang University, Seoul, Seoul, South Korea"],"affiliations":[{"raw_affiliation_string":"College of Business and Economics, Chung-Ang University, Seoul, Seoul, South Korea","institution_ids":["https://openalex.org/I67900169"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5101437401"],"corresponding_institution_ids":["https://openalex.org/I82724352"],"apc_list":null,"apc_paid":null,"fwci":0.3807,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.71388228,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"9","issue":"3","first_page":"238","last_page":"238"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11223","display_name":"Maritime Ports and Logistics","score":0.9890999794006348,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/haulage","display_name":"Haulage","score":0.8612713813781738},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7949910163879395},{"id":"https://openalex.org/keywords/delivery-performance","display_name":"Delivery Performance","score":0.5353491902351379},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5222326517105103},{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.472613126039505},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4124663770198822},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"Supply chain management","score":0.4122953712940216},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4112822115421295},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4025173485279083},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.34499233961105347},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.33303597569465637},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.23504069447517395},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.09839993715286255}],"concepts":[{"id":"https://openalex.org/C2778325830","wikidata":"https://www.wikidata.org/wiki/Q4174178","display_name":"Haulage","level":3,"score":0.8612713813781738},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7949910163879395},{"id":"https://openalex.org/C2777386808","wikidata":"https://www.wikidata.org/wiki/Q5254078","display_name":"Delivery Performance","level":2,"score":0.5353491902351379},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5222326517105103},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.472613126039505},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4124663770198822},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.4122953712940216},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4112822115421295},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4025173485279083},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.34499233961105347},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.33303597569465637},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.23504069447517395},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09839993715286255},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162269090","wikidata":"https://www.wikidata.org/wiki/Q1156047","display_name":"Rope","level":2,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C66938386","wikidata":"https://www.wikidata.org/wiki/Q633538","display_name":"Structural engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1504/ijbpscm.2017.10010055","is_oa":false,"landing_page_url":"https://doi.org/10.1504/ijbpscm.2017.10010055","pdf_url":null,"source":{"id":"https://openalex.org/S21663492","display_name":"International Journal of Business Performance and Supply Chain Modelling","issn_l":"1758-9401","issn":["1758-9401","1758-941X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310317825","host_organization_name":"Inderscience Publishers","host_organization_lineage":["https://openalex.org/P4310317825"],"host_organization_lineage_names":["Inderscience Publishers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Business Performance and Supply Chain Modelling","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.46000000834465027}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W119818611","https://openalex.org/W277950521","https://openalex.org/W1457704932","https://openalex.org/W1541482107","https://openalex.org/W1600139810","https://openalex.org/W1906706893","https://openalex.org/W1970105364","https://openalex.org/W1973574802","https://openalex.org/W1974596757","https://openalex.org/W1988050849","https://openalex.org/W1998079575","https://openalex.org/W2000352815","https://openalex.org/W2009778549","https://openalex.org/W2012892181","https://openalex.org/W2024126006","https://openalex.org/W2026510103","https://openalex.org/W2036634567","https://openalex.org/W2037995804","https://openalex.org/W2049159124","https://openalex.org/W2049342734","https://openalex.org/W2061462889","https://openalex.org/W2075122359","https://openalex.org/W2076973428","https://openalex.org/W2093344834","https://openalex.org/W2106096361","https://openalex.org/W2126650229","https://openalex.org/W2127597797","https://openalex.org/W2129827470","https://openalex.org/W2150045357","https://openalex.org/W2155110132","https://openalex.org/W2164250843","https://openalex.org/W2169663002","https://openalex.org/W2184573159","https://openalex.org/W2199421224","https://openalex.org/W2474546245","https://openalex.org/W2555457637","https://openalex.org/W2589689447","https://openalex.org/W2590396221","https://openalex.org/W2592928801","https://openalex.org/W2593456074","https://openalex.org/W2603597135","https://openalex.org/W2612358570"],"related_works":["https://openalex.org/W2983500849","https://openalex.org/W3024999678","https://openalex.org/W388184414","https://openalex.org/W2026811664","https://openalex.org/W2389157632","https://openalex.org/W2605074573","https://openalex.org/W1522910294","https://openalex.org/W3168580416","https://openalex.org/W2781650205","https://openalex.org/W3168196626"],"abstract_inverted_index":{"The":[0,35,81,103],"rapid":[1],"evolution":[2],"in":[3,60,71,128,174],"maritime":[4],"globalisation":[5],"creates":[6],"a":[7,110,144],"real":[8],"challenge":[9],"for":[10,31],"container":[11,57,125],"haulage":[12,58,126,155],"entrepreneurs":[13,127,156],"to":[14,23,42,163,187],"maintain":[15],"the":[16,38,44,62,74,77,84,115,119,124,137,140,154,158,191],"world":[17],"class":[18],"supply":[19,47],"chain":[20,48],"quality":[21,50],"practices":[22,51],"retain":[24,188],"manufactures,":[25],"who":[26],"seek":[27],"third":[28],"party":[29],"logistics":[30],"cargo":[32],"delivery":[33,168],"services.":[34],"purpose":[36],"of":[37,46,76,83,139,147,165,169,178],"present":[39],"study":[40,85,141],"is":[41],"examine":[43],"role":[45],"management":[49,53,94,104,148],"and":[52,93,161,181,183],"professionalism":[54,95,105,149],"rendered":[55],"by":[56,123],"industry":[59],"influencing":[61],"consignee":[63,100],"service's":[64],"(manufacturer's)":[65],"retention.":[66,102],"About":[67],"245":[68],"manufactures":[69],"operating":[70],"Malaysia":[72,129],"form":[73],"respondents":[75],"current":[78],"empirical":[79],"study.":[80],"findings":[82],"reveal":[86],"that":[87,118,143],"competency,":[88,175],"facility,":[89],"human":[90,185],"resource,":[91],"reliability,":[92],"have":[96],"direct":[97],"influence":[98],"on":[99,157],"service":[101],"has":[106,150],"been":[107,151],"evinced":[108],"as":[109],"pure":[111],"mediating":[112],"variable.":[113],"Interestingly,":[114],"manufacturers":[116],"opined":[117],"infrastructure":[120],"facilities":[121],"offered":[122],"are":[130],"at":[131],"par":[132],"with":[133],"Singapore":[134],"port.":[135],"Further,":[136],"results":[138],"suggest":[142],"substantial":[145],"level":[146],"expected":[152],"from":[153,190],"proper":[159],"maintenance":[160],"up":[162],"date":[164],"facilities,":[166],"on-time":[167],"cargos":[170],"without":[171],"damage,":[172],"improvements":[173],"'win-win'":[176],"bargaining":[177],"tariff":[179],"rate":[180],"self-disciplined":[182],"responsive":[184],"resources":[186],"business":[189],"manufacturers.":[192]},"counts_by_year":[{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
