{"id":"https://openalex.org/W3113908398","doi":"https://doi.org/10.14704/web/v17i2/web17046","title":"Improvement of Satisfaction with the Quality of Customer Service at the Four Start Hotel in Jayapura Papua Indonesia","display_name":"Improvement of Satisfaction with the Quality of Customer Service at the Four Start Hotel in Jayapura Papua Indonesia","publication_year":2020,"publication_date":"2020-12-21","ids":{"openalex":"https://openalex.org/W3113908398","doi":"https://doi.org/10.14704/web/v17i2/web17046","mag":"3113908398"},"language":"en","primary_location":{"id":"doi:10.14704/web/v17i2/web17046","is_oa":true,"landing_page_url":"https://doi.org/10.14704/web/v17i2/web17046","pdf_url":null,"source":{"id":"https://openalex.org/S4210195749","display_name":"Webology","issn_l":"1735-188X","issn":["1735-188X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310318996","host_organization_name":"University of Tehran Press","host_organization_lineage":["https://openalex.org/P4310318996"],"host_organization_lineage_names":["University of Tehran Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Webology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.14704/web/v17i2/web17046","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5113927033","display_name":"Sali ng","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Sali ng","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100553616","display_name":"Zakar ia","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Zakar ia","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113927200","display_name":"Rismawa ti","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rismawa ti","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5020752716","display_name":"Made Setini","orcid":"https://orcid.org/0000-0001-5041-5835"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Made Setini","raw_affiliation_strings":[],"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5113927033"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6309,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.76938464,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"17","issue":"2","first_page":"475","last_page":"486"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12651","display_name":"Halal products and consumer behavior","score":0.9571999907493591,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.9222000241279602,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7650474309921265},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.7347541451454163},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.7127121686935425},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.45439910888671875},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4416130483150482},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.430002897977829},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3402179777622223},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11720553040504456}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7650474309921265},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7347541451454163},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.7127121686935425},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.45439910888671875},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4416130483150482},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.430002897977829},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3402179777622223},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11720553040504456},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.14704/web/v17i2/web17046","is_oa":true,"landing_page_url":"https://doi.org/10.14704/web/v17i2/web17046","pdf_url":null,"source":{"id":"https://openalex.org/S4210195749","display_name":"Webology","issn_l":"1735-188X","issn":["1735-188X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310318996","host_organization_name":"University of Tehran Press","host_organization_lineage":["https://openalex.org/P4310318996"],"host_organization_lineage_names":["University of Tehran Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Webology","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.14704/web/v17i2/web17046","is_oa":true,"landing_page_url":"https://doi.org/10.14704/web/v17i2/web17046","pdf_url":null,"source":{"id":"https://openalex.org/S4210195749","display_name":"Webology","issn_l":"1735-188X","issn":["1735-188X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310318996","host_organization_name":"University of Tehran Press","host_organization_lineage":["https://openalex.org/P4310318996"],"host_organization_lineage_names":["University of Tehran Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Webology","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4099999964237213,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1037513210","https://openalex.org/W3029938882","https://openalex.org/W4378716112","https://openalex.org/W2565660988","https://openalex.org/W2927101929","https://openalex.org/W3199658468","https://openalex.org/W2961858274","https://openalex.org/W2354159374","https://openalex.org/W2182535154","https://openalex.org/W3153014576"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}