{"id":"https://openalex.org/W3040415501","doi":"https://doi.org/10.1365/s40702-020-00633-8","title":"Online-Plattformen und Personennahe Dienstleistungen: Eine explorative Studie \u00fcber vertrauensbildende Ma\u00dfnahmen","display_name":"Online-Plattformen und Personennahe Dienstleistungen: Eine explorative Studie \u00fcber vertrauensbildende Ma\u00dfnahmen","publication_year":2020,"publication_date":"2020-06-30","ids":{"openalex":"https://openalex.org/W3040415501","doi":"https://doi.org/10.1365/s40702-020-00633-8","mag":"3040415501"},"language":"de","primary_location":{"id":"doi:10.1365/s40702-020-00633-8","is_oa":true,"landing_page_url":"https://doi.org/10.1365/s40702-020-00633-8","pdf_url":"https://link.springer.com/content/pdf/10.1365/s40702-020-00633-8.pdf","source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1365/s40702-020-00633-8.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072041056","display_name":"Pascal Mehrwald","orcid":"https://orcid.org/0000-0003-2336-9188"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Pascal Mehrwald","raw_affiliation_strings":["Technische Universit\u00e4t M\u00fcnchen, M\u00fcnchen, Deutschland"],"raw_orcid":"https://orcid.org/0000-0003-2336-9188","affiliations":[{"raw_affiliation_string":"Technische Universit\u00e4t M\u00fcnchen, M\u00fcnchen, Deutschland","institution_ids":["https://openalex.org/I62916508"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084356434","display_name":"Marlene Sophia Willy","orcid":null},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Marlene Sophia Willy","raw_affiliation_strings":["Technische Universit\u00e4t M\u00fcnchen, M\u00fcnchen, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technische Universit\u00e4t M\u00fcnchen, M\u00fcnchen, Deutschland","institution_ids":["https://openalex.org/I62916508"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5012603795","display_name":"K. Binder","orcid":null},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Kim-Kelly Binder","raw_affiliation_strings":["Technische Universit\u00e4t M\u00fcnchen, M\u00fcnchen, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technische Universit\u00e4t M\u00fcnchen, M\u00fcnchen, Deutschland","institution_ids":["https://openalex.org/I62916508"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5072041056"],"corresponding_institution_ids":["https://openalex.org/I62916508"],"apc_list":{"value":2490,"currency":"EUR","value_usd":2990},"apc_paid":{"value":2490,"currency":"EUR","value_usd":2990},"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.10493212,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"57","issue":"4","first_page":"799","last_page":"815"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9919999837875366,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/humanities","display_name":"Humanities","score":0.7196143865585327},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.6812788248062134},{"id":"https://openalex.org/keywords/art","display_name":"Art","score":0.19168055057525635}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.7196143865585327},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.6812788248062134},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.19168055057525635}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1365/s40702-020-00633-8","is_oa":true,"landing_page_url":"https://doi.org/10.1365/s40702-020-00633-8","pdf_url":"https://link.springer.com/content/pdf/10.1365/s40702-020-00633-8.pdf","source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"},{"id":"pmh:oai:econstor.eu:10419/288767","is_oa":true,"landing_page_url":"https://hdl.handle.net/10419/288767","pdf_url":null,"source":{"id":"https://openalex.org/S4306401696","display_name":"Econstor (Econstor)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"doc-type:article"},{"id":"pmh:oai:mediatum.ub.tum.de:node/1581355","is_oa":false,"landing_page_url":"https://mediatum.ub.tum.de/1581355","pdf_url":null,"source":{"id":"https://openalex.org/S4377196330","display_name":"mediaTUM  (Technical University of Munich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I62916508","host_organization_name":"Technical University of Munich","host_organization_lineage":["https://openalex.org/I62916508"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1365/s40702-020-00633-8","is_oa":true,"landing_page_url":"https://doi.org/10.1365/s40702-020-00633-8","pdf_url":"https://link.springer.com/content/pdf/10.1365/s40702-020-00633-8.pdf","source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320323383","display_name":"Technische Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/02kkvpp62"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3040415501.pdf","grobid_xml":"https://content.openalex.org/works/W3040415501.grobid-xml"},"referenced_works_count":24,"referenced_works":["https://openalex.org/W63515909","https://openalex.org/W176737542","https://openalex.org/W566918043","https://openalex.org/W1235377039","https://openalex.org/W1534243164","https://openalex.org/W2071342046","https://openalex.org/W2093625697","https://openalex.org/W2118502934","https://openalex.org/W2120789618","https://openalex.org/W2130140239","https://openalex.org/W2142175015","https://openalex.org/W2332275916","https://openalex.org/W2520635326","https://openalex.org/W2730783359","https://openalex.org/W2790418303","https://openalex.org/W2794391161","https://openalex.org/W2913315480","https://openalex.org/W2930960505","https://openalex.org/W2997327380","https://openalex.org/W3045575641","https://openalex.org/W3089440517","https://openalex.org/W3124261657","https://openalex.org/W3124987483","https://openalex.org/W4251455085"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W93312527","https://openalex.org/W2603296253","https://openalex.org/W1589203209","https://openalex.org/W2557454913","https://openalex.org/W828925460","https://openalex.org/W11365241","https://openalex.org/W1013667899"],"abstract_inverted_index":{"Zusammenfassung":[0],"Die":[1,149],"Sharing":[2],"Economy":[3],"und":[4,8,16,61,65,101,129],"Online-Plattformen":[5,63],"nehmen":[6],"zu":[7,28,88,133,178],"ver\u00e4ndern":[9],"unser":[10],"t\u00e4gliches":[11],"Leben.":[12],"Immer":[13],"mehr":[14],"Produkte":[15],"Dienstleistungen":[17,87],"sind":[18],"\u00fcber":[19,77,126,145],"Peer-to-Peer-Plattformen":[20],"(P2P)":[21],"online":[22,127],"buchbar.":[23],"Es":[24],"ist":[25],"daher":[26,102],"unerl\u00e4sslich":[27],"verstehen,":[29],"wie":[30,117,136],"technologiegest\u00fctzte,":[31],"vertrauensbildende":[32],"Ma\u00dfnahmen":[33,71,94,111,147],"(VBM)":[34],"eingesetzt":[35],"werden,":[36,160],"um":[37,73,175],"Vertrauen":[38,128],"in":[39,43,95,119,152,180],"solchen":[40],"Umgebungen":[41],"aufzubauen,":[42],"denen":[44],"kein":[45],"direkter":[46],"pers\u00f6nlicher":[47],"Kontakt":[48],"m\u00f6glich":[49],"ist.":[50],"In":[51],"dieser":[52],"Studie":[53],"haben":[54],"wir":[55,142],"explorativ":[56],"Daten":[57],"von":[58,68,171],"150":[59],"deutschen":[60,109],"amerikanischen":[62],"erhoben":[64],"eine":[66,131,176],"Liste":[67],"53":[69],"vertrauensbildenden":[70,134],"abgeleitet,":[72],"einen":[74,143],"detaillierten":[75],"\u00dcberblick":[76,144],"die":[78,124,169,182,187],"aktuelle":[79],"Situation":[80],"deutscher":[81],"Plattformen":[82,110],"im":[83],"Bereich":[84,97],"der":[85,91,181],"personennahen":[86],"erhalten.":[89],"Neben":[90],"Analyse,":[92],"welche":[93],"diesem":[96],"h\u00e4ufig":[98],"genutzt":[99,115],"werden":[100,116],"wichtig":[103],"scheinen,":[104],"berichten":[105],"wir,":[106],"dass":[107,165],"auf":[108],"nicht":[112],"so":[113],"stark":[114],"beispielsweise":[118],"den":[120],"USA.":[121],"Wir":[122],"erg\u00e4nzen":[123],"Literatur":[125],"schaffen":[130],"Forschungsbasis":[132],"Ma\u00dfnahmen,":[135],"Reputationssysteme":[137],"oder":[138],"pers\u00f6nliche":[139],"Fotos,":[140],"indem":[141],"zahlreiche":[146],"geben.":[148],"Ergebnisse":[150],"sollten":[151],"zuk\u00fcnftiger":[153],"Forschung":[154],"auch":[155],"hinsichtlich":[156],"ihrer":[157],"Effektivit\u00e4t":[158],"untersucht":[159],"deuten":[161],"aber":[162],"darauf":[163],"hin,":[164],"Anbieter":[166],"aus":[167],"Deutschland":[168],"Nutzung":[170],"VBM":[172],"verbessern":[173],"m\u00fcssen,":[174],"Online-Umgebung":[177],"schaffen,":[179],"Nutzer":[183],"sich":[184],"gegenseitig,":[185],"sowie":[186],"Plattform":[188],"selbst,":[189],"als":[190],"vertrauensw\u00fcrdig":[191],"wahrnehmen.":[192]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
