{"id":"https://openalex.org/W3006945614","doi":"https://doi.org/10.1365/s40702-020-00602-1","title":"Einsatz von Chatbots am digitalen B\u00fcroarbeitsplatz \u2013 Eine praxisorientierte Betrachtung von Einsatzbereichen, Wirkungen und Handlungsempfehlungen","display_name":"Einsatz von Chatbots am digitalen B\u00fcroarbeitsplatz \u2013 Eine praxisorientierte Betrachtung von Einsatzbereichen, Wirkungen und Handlungsempfehlungen","publication_year":2020,"publication_date":"2020-02-27","ids":{"openalex":"https://openalex.org/W3006945614","doi":"https://doi.org/10.1365/s40702-020-00602-1","mag":"3006945614"},"language":"de","primary_location":{"id":"doi:10.1365/s40702-020-00602-1","is_oa":true,"landing_page_url":"https://doi.org/10.1365/s40702-020-00602-1","pdf_url":"https://link.springer.com/content/pdf/10.1365/s40702-020-00602-1.pdf","source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1365/s40702-020-00602-1.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039428575","display_name":"Raphael Meyer von Wolff","orcid":"https://orcid.org/0000-0002-8233-6506"},"institutions":[{"id":"https://openalex.org/I74656192","display_name":"University of G\u00f6ttingen","ror":"https://ror.org/01y9bpm73","country_code":"DE","type":"education","lineage":["https://openalex.org/I74656192"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Raphael Meyer von Wolff","raw_affiliation_strings":["Professur f\u00fcr Anwendungssysteme und E-Business, Georg-August-Universit\u00e4t G\u00f6ttingen, G\u00f6ttingen, Deutschland"],"raw_orcid":"https://orcid.org/0000-0002-8233-6506","affiliations":[{"raw_affiliation_string":"Professur f\u00fcr Anwendungssysteme und E-Business, Georg-August-Universit\u00e4t G\u00f6ttingen, G\u00f6ttingen, Deutschland","institution_ids":["https://openalex.org/I74656192"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075675666","display_name":"Sebastian Hobert","orcid":"https://orcid.org/0000-0003-3621-0272"},"institutions":[{"id":"https://openalex.org/I74656192","display_name":"University of G\u00f6ttingen","ror":"https://ror.org/01y9bpm73","country_code":"DE","type":"education","lineage":["https://openalex.org/I74656192"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Sebastian Hobert","raw_affiliation_strings":["Professur f\u00fcr Anwendungssysteme und E-Business, Georg-August-Universit\u00e4t G\u00f6ttingen, G\u00f6ttingen, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Professur f\u00fcr Anwendungssysteme und E-Business, Georg-August-Universit\u00e4t G\u00f6ttingen, G\u00f6ttingen, Deutschland","institution_ids":["https://openalex.org/I74656192"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5018823468","display_name":"Matthias Sch\u00fcmann","orcid":"https://orcid.org/0000-0003-4406-6696"},"institutions":[{"id":"https://openalex.org/I74656192","display_name":"University of G\u00f6ttingen","ror":"https://ror.org/01y9bpm73","country_code":"DE","type":"education","lineage":["https://openalex.org/I74656192"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Matthias Schumann","raw_affiliation_strings":["Professur f\u00fcr Anwendungssysteme und E-Business, Georg-August-Universit\u00e4t G\u00f6ttingen, G\u00f6ttingen, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Professur f\u00fcr Anwendungssysteme und E-Business, Georg-August-Universit\u00e4t G\u00f6ttingen, G\u00f6ttingen, Deutschland","institution_ids":["https://openalex.org/I74656192"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5039428575"],"corresponding_institution_ids":["https://openalex.org/I74656192"],"apc_list":{"value":2490,"currency":"EUR","value_usd":2990},"apc_paid":{"value":2490,"currency":"EUR","value_usd":2990},"fwci":0.5674,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.74032174,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"57","issue":"3","first_page":"413","last_page":"431"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9901000261306763,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9829000234603882,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.6640379428863525},{"id":"https://openalex.org/keywords/gynecology","display_name":"Gynecology","score":0.6304662823677063},{"id":"https://openalex.org/keywords/humanities","display_name":"Humanities","score":0.3932657837867737},{"id":"https://openalex.org/keywords/philosophy","display_name":"Philosophy","score":0.20478031039237976},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.14466413855552673}],"concepts":[{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.6640379428863525},{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.6304662823677063},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3932657837867737},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.20478031039237976},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.14466413855552673}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1365/s40702-020-00602-1","is_oa":true,"landing_page_url":"https://doi.org/10.1365/s40702-020-00602-1","pdf_url":"https://link.springer.com/content/pdf/10.1365/s40702-020-00602-1.pdf","source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"},{"id":"pmh:oai:econstor.eu:10419/288729","is_oa":true,"landing_page_url":"https://hdl.handle.net/10419/288729","pdf_url":null,"source":{"id":"https://openalex.org/S4306401696","display_name":"Econstor (Econstor)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"doc-type:article"},{"id":"pmh:oai:publications.goettingen-research-online.de:2/119904","is_oa":true,"landing_page_url":"https://resolver.sub.uni-goettingen.de/purl?gro-2/119904","pdf_url":null,"source":{"id":"https://openalex.org/S4306401634","display_name":"GoeScholar  The Publication Server of the Georg-August-Universit\u00e4t G\u00f6ttingen (Georg-August-Universit\u00e4t G\u00f6ttingen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210122495","host_organization_name":"Asklepios Klinik St. Georg","host_organization_lineage":["https://openalex.org/I4210122495"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"journal_article"}],"best_oa_location":{"id":"doi:10.1365/s40702-020-00602-1","is_oa":true,"landing_page_url":"https://doi.org/10.1365/s40702-020-00602-1","pdf_url":"https://link.springer.com/content/pdf/10.1365/s40702-020-00602-1.pdf","source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321870","display_name":"Georg-August-Universit\u00e4t G\u00f6ttingen","ror":"https://ror.org/01y9bpm73"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3006945614.pdf","grobid_xml":"https://content.openalex.org/works/W3006945614.grobid-xml"},"referenced_works_count":19,"referenced_works":["https://openalex.org/W606329772","https://openalex.org/W1574142971","https://openalex.org/W2064160291","https://openalex.org/W2205314997","https://openalex.org/W2325444619","https://openalex.org/W2337516310","https://openalex.org/W2482516837","https://openalex.org/W2505063666","https://openalex.org/W2528230411","https://openalex.org/W2635153012","https://openalex.org/W2780671203","https://openalex.org/W2791726970","https://openalex.org/W2914239594","https://openalex.org/W2947155902","https://openalex.org/W2950948599","https://openalex.org/W2965055801","https://openalex.org/W2997060564","https://openalex.org/W3015330423","https://openalex.org/W4236185737"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W93312527","https://openalex.org/W2603296253","https://openalex.org/W1589203209","https://openalex.org/W2557454913","https://openalex.org/W828925460","https://openalex.org/W11365241","https://openalex.org/W1013667899"],"abstract_inverted_index":{"Zusammenfassung":[0],"Chatbots":[1,30,84],"werden":[2,97,141],"heutzutage":[3],"vermehrt":[4],"im":[5],"Unternehmen":[6,71,100],"eingesetzt.":[7],"Vor":[8],"allem":[9],"in":[10],"Supportbereichen":[11],"finden":[12],"sich":[13],"diese":[14],"auf":[15,62],"k\u00fcnstlicher":[16],"Intelligenz":[17],"und":[18,36,38,114],"Sprachverarbeitung":[19],"basierenden":[20],"Technologien":[21],"als":[22,87,129,158],"Alternative":[23],"f\u00fcr":[24,90,136,149,155,160],"bisherige":[25],"First-Level":[26],"Kan\u00e4le.":[27],"Dabei":[28],"helfen":[29],"bei":[31],"der":[32,53,76,92],"Beantwortung":[33],"von":[34],"Kunden-":[35],"Mitarbeiterfragen":[37],"f\u00fchren":[39],"bereits":[40],"erste":[41],"kleine":[42],"Aufgaben":[43,91],"durch.":[44],"Der":[45,143],"Einsatz":[46],"dieser":[47],"Technologie":[48],"am":[49,109],"B\u00fcroarbeitsplatz":[50],"zur":[51],"Unterst\u00fctzung":[52],"einzelnen":[54],"Mitarbeiter":[55],"ist":[56],"jedoch":[57],"noch":[58],"kaum":[59],"untersucht.":[60],"Basierend":[61],"einer":[63],"empirischen":[64],"Interviewstudie":[65],"mit":[66],"29":[67],"Praxisvertretern":[68],"aus":[69],"27":[70],"verschiedener":[72],"Branchen":[73],"soll":[74],"dieses":[75],"folgende":[77],"Beitrag":[78,144],"untersuchen.":[79],"Die":[80,99],"Ergebnisse":[81],"zeigen,":[82],"dass":[83],"sowohl":[85,127,154],"abteilungsintern":[86],"auch":[88,130,159],"abteilungs\u00fcbergreifend":[89],"Informationsbereitstellung":[93],"sowie":[94],"Prozessausf\u00fchrung":[95],"eingesetzt":[96],"k\u00f6nnen.":[98],"beabsichtigen":[101],"dabei":[102],"verschiedene":[103],"Wirkungen,":[104],"um":[105],"schlussendlich":[106],"die":[107,135,156,161],"Qualit\u00e4t":[108],"Arbeitsplatz":[110],"zu":[111,116,123],"steigern,":[112],"Produktivit\u00e4t":[113],"Effizienz":[115],"erh\u00f6hen,":[117],"Kosten":[118],"einzusparen":[119],"oder":[120,151],"das":[121],"Image":[122],"verbessern.":[124],"Zus\u00e4tzlich":[125],"konnten":[126],"technische":[128],"organisatorische":[131],"Ma\u00dfnahmen":[132],"abgeleitet":[133],"werden,":[134],"einen":[137,147],"erfolgreichen":[138],"Chatboteinsatz":[139],"ber\u00fccksichtigt":[140],"sollten.":[142],"liefert":[145],"somit":[146],"Leitfaden":[148],"zuk\u00fcnftige":[150],"aktuelle":[152],"Chatbotprojekte,":[153],"Wissenschaft":[157],"Praxis.":[162]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2020-03-06T00:00:00"}