{"id":"https://openalex.org/W2800929760","doi":"https://doi.org/10.1365/s40702-018-0424-8","title":"Chatbot \u2013 Der digitale Helfer im Unternehmen: Praxisbeispiele der Schweizerischen Post","display_name":"Chatbot \u2013 Der digitale Helfer im Unternehmen: Praxisbeispiele der Schweizerischen Post","publication_year":2018,"publication_date":"2018-04-23","ids":{"openalex":"https://openalex.org/W2800929760","doi":"https://doi.org/10.1365/s40702-018-0424-8","mag":"2800929760"},"language":"de","primary_location":{"id":"doi:10.1365/s40702-018-0424-8","is_oa":false,"landing_page_url":"https://doi.org/10.1365/s40702-018-0424-8","pdf_url":null,"source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044806672","display_name":"Toni Stucki","orcid":"https://orcid.org/0000-0002-6003-2165"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Toni Stucki","raw_affiliation_strings":["Schweizerische Post AG, Wankdorfallee\u00a04, 3014, Bern, Schweiz"],"affiliations":[{"raw_affiliation_string":"Schweizerische Post AG, Wankdorfallee\u00a04, 3014, Bern, Schweiz","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078659358","display_name":"Sara D\u2019Onofrio","orcid":"https://orcid.org/0000-0001-8057-0668"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sara D\u2019Onofrio","raw_affiliation_strings":["Schweizerische Post AG, Wankdorfallee\u00a04, 3014, Bern, Schweiz"],"affiliations":[{"raw_affiliation_string":"Schweizerische Post AG, Wankdorfallee\u00a04, 3014, Bern, Schweiz","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079189391","display_name":"Edy Portmann","orcid":"https://orcid.org/0000-0001-6448-1139"},"institutions":[{"id":"https://openalex.org/I154338468","display_name":"University of Fribourg","ror":"https://ror.org/022fs9h90","country_code":"CH","type":"education","lineage":["https://openalex.org/I154338468"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Edy Portmann","raw_affiliation_strings":["Human-IST Institut, Universit\u00e4t Fribourg, Boulevard de P\u00e9rolles\u00a090, 1700, Fribourg, Schweiz"],"affiliations":[{"raw_affiliation_string":"Human-IST Institut, Universit\u00e4t Fribourg, Boulevard de P\u00e9rolles\u00a090, 1700, Fribourg, Schweiz","institution_ids":["https://openalex.org/I154338468"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5044806672"],"corresponding_institution_ids":[],"apc_list":{"value":2490,"currency":"EUR","value_usd":2990},"apc_paid":null,"fwci":3.5437,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.94169798,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"55","issue":"4","first_page":"725","last_page":"747"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9740999937057495,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9682999849319458,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.723666250705719},{"id":"https://openalex.org/keywords/humanities","display_name":"Humanities","score":0.7213366031646729},{"id":"https://openalex.org/keywords/philosophy","display_name":"Philosophy","score":0.2280345857143402}],"concepts":[{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.723666250705719},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.7213366031646729},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.2280345857143402}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1365/s40702-018-0424-8","is_oa":false,"landing_page_url":"https://doi.org/10.1365/s40702-018-0424-8","pdf_url":null,"source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W34289060","https://openalex.org/W1523607762","https://openalex.org/W1972284826","https://openalex.org/W2112189957","https://openalex.org/W2120820700","https://openalex.org/W2161466446","https://openalex.org/W2339343773","https://openalex.org/W2411911989","https://openalex.org/W2488450871","https://openalex.org/W2519974261","https://openalex.org/W2552614553","https://openalex.org/W2761896474","https://openalex.org/W2798932196","https://openalex.org/W3021292343","https://openalex.org/W3021535867","https://openalex.org/W4236521339"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W93312527","https://openalex.org/W2603296253","https://openalex.org/W1589203209","https://openalex.org/W2557454913","https://openalex.org/W828925460","https://openalex.org/W11365241","https://openalex.org/W1013667899","https://openalex.org/W2559405764","https://openalex.org/W157591366"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":14},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}