{"id":"https://openalex.org/W2793091134","doi":"https://doi.org/10.1365/s40702-018-0405-y","title":"Callcenter\u00a04.0 \u2013 Wie ver\u00e4ndern Spracherkennung, K\u00fcnstliche Intelligenz und Robotic Process Automation die bisherigen Gesch\u00e4ftsmodelle von Callcentern","display_name":"Callcenter\u00a04.0 \u2013 Wie ver\u00e4ndern Spracherkennung, K\u00fcnstliche Intelligenz und Robotic Process Automation die bisherigen Gesch\u00e4ftsmodelle von Callcentern","publication_year":2018,"publication_date":"2018-03-02","ids":{"openalex":"https://openalex.org/W2793091134","doi":"https://doi.org/10.1365/s40702-018-0405-y","mag":"2793091134"},"language":"de","primary_location":{"id":"doi:10.1365/s40702-018-0405-y","is_oa":false,"landing_page_url":"https://doi.org/10.1365/s40702-018-0405-y","pdf_url":null,"source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009468379","display_name":"Anastasia Kharchenko","orcid":null},"institutions":[{"id":"https://openalex.org/I4210113269","display_name":"Hochschule Niederrhein","ror":"https://ror.org/027b9qx26","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210113269"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Anastasia Kharchenko","raw_affiliation_strings":["Hochschule Niederrhein, Webschulstr. 41\u201343, 41065, M\u00f6nchengladbach, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hochschule Niederrhein, Webschulstr. 41\u201343, 41065, M\u00f6nchengladbach, Deutschland","institution_ids":["https://openalex.org/I4210113269"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062807848","display_name":"Tim Kleinschmidt","orcid":null},"institutions":[{"id":"https://openalex.org/I4210113269","display_name":"Hochschule Niederrhein","ror":"https://ror.org/027b9qx26","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210113269"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Tim Kleinschmidt","raw_affiliation_strings":["Hochschule Niederrhein, Webschulstr. 41\u201343, 41065, M\u00f6nchengladbach, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hochschule Niederrhein, Webschulstr. 41\u201343, 41065, M\u00f6nchengladbach, Deutschland","institution_ids":["https://openalex.org/I4210113269"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008346246","display_name":"J\u00fcrgen Karla","orcid":"https://orcid.org/0000-0001-9878-7224"},"institutions":[{"id":"https://openalex.org/I4210113269","display_name":"Hochschule Niederrhein","ror":"https://ror.org/027b9qx26","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210113269"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"J\u00fcrgen Karla","raw_affiliation_strings":["Hochschule Niederrhein, Webschulstr. 41\u201343, 41065, M\u00f6nchengladbach, Deutschland"],"raw_orcid":"https://orcid.org/0000-0001-9878-7224","affiliations":[{"raw_affiliation_string":"Hochschule Niederrhein, Webschulstr. 41\u201343, 41065, M\u00f6nchengladbach, Deutschland","institution_ids":["https://openalex.org/I4210113269"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5009468379"],"corresponding_institution_ids":["https://openalex.org/I4210113269"],"apc_list":{"value":2490,"currency":"EUR","value_usd":2990},"apc_paid":null,"fwci":1.4881,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.85660667,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"55","issue":"2","first_page":"383","last_page":"397"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9578999876976013,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9578999876976013,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.9555000066757202,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9236999750137329,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/humanities","display_name":"Humanities","score":0.6485037207603455},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.5869705080986023},{"id":"https://openalex.org/keywords/philosophy","display_name":"Philosophy","score":0.22765403985977173}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.6485037207603455},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.5869705080986023},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.22765403985977173}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1365/s40702-018-0405-y","is_oa":false,"landing_page_url":"https://doi.org/10.1365/s40702-018-0405-y","pdf_url":null,"source":{"id":"https://openalex.org/S4210205328","display_name":"HMD Praxis der Wirtschaftsinformatik","issn_l":"1436-3011","issn":["1436-3011","2198-2775"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"HMD Praxis der Wirtschaftsinformatik","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W124349154","https://openalex.org/W187290754","https://openalex.org/W1631150390","https://openalex.org/W1852322961","https://openalex.org/W2128854142","https://openalex.org/W2136451344","https://openalex.org/W2145482038","https://openalex.org/W2477817815","https://openalex.org/W2492471706","https://openalex.org/W2500956395","https://openalex.org/W2583852702","https://openalex.org/W2617879254","https://openalex.org/W2635800634","https://openalex.org/W2769157480","https://openalex.org/W2799045502","https://openalex.org/W2804154565","https://openalex.org/W2883150333","https://openalex.org/W3151685851","https://openalex.org/W4375819112"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W93312527","https://openalex.org/W2603296253","https://openalex.org/W1589203209","https://openalex.org/W2557454913","https://openalex.org/W828925460","https://openalex.org/W11365241","https://openalex.org/W1013667899","https://openalex.org/W2559405764","https://openalex.org/W157591366"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
