{"id":"https://openalex.org/W4256121051","doi":"https://doi.org/10.1300/j118v21n04_09","title":"BOOK REVIEWS","display_name":"BOOK REVIEWS","publication_year":2002,"publication_date":"2002-09-01","ids":{"openalex":"https://openalex.org/W4256121051","doi":"https://doi.org/10.1300/j118v21n04_09"},"language":"en","primary_location":{"id":"doi:10.1300/j118v21n04_09","is_oa":false,"landing_page_url":"https://doi.org/10.1300/j118v21n04_09","pdf_url":null,"source":{"id":"https://openalex.org/S92883533","display_name":"Public Library Quarterly","issn_l":"0161-6846","issn":["0161-6846","1541-1540"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Library Quarterly","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067337923","display_name":"John Carlo Bertot","orcid":null},"institutions":[{"id":"https://openalex.org/I103163165","display_name":"Florida State University","ror":"https://ror.org/05g3dte14","country_code":"US","type":"education","lineage":["https://openalex.org/I103163165"]},{"id":"https://openalex.org/I1323276237","display_name":"Florida A&M University - Florida State University College of Engineering","ror":"https://ror.org/01v4tq883","country_code":"US","type":"education","lineage":["https://openalex.org/I103163165","https://openalex.org/I1323276237","https://openalex.org/I8248082"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"John Carlo Bertot","raw_affiliation_strings":["Information Use Management and Policy Institute, School of Information Studies, Florida State University , Tallahasee , Fl E-mail: jcbertot@lis.fsu.edu"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Use Management and Policy Institute, School of Information Studies, Florida State University , Tallahasee , Fl E-mail: jcbertot@lis.fsu.edu","institution_ids":["https://openalex.org/I103163165","https://openalex.org/I1323276237"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026437564","display_name":"Elizabeth E. Bingham","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Elizabeth E. Bingham","raw_affiliation_strings":["PROVIDENCE Associates Inc , Baton Rouge , LA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"PROVIDENCE Associates Inc , Baton Rouge , LA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055515403","display_name":"Kathy Bauknight","orcid":null},"institutions":[{"id":"https://openalex.org/I2802563749","display_name":"Richland Library","ror":"https://ror.org/05wcj0w85","country_code":"US","type":"archive","lineage":["https://openalex.org/I2802563749"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kathy Bauknight","raw_affiliation_strings":["Richland County Public Library , Columbia , SC"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Richland County Public Library , Columbia , SC","institution_ids":["https://openalex.org/I2802563749"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002027128","display_name":"Keith Swigger","orcid":null},"institutions":[{"id":"https://openalex.org/I150913223","display_name":"Texas Woman's University","ror":"https://ror.org/04dyzkj40","country_code":"US","type":"education","lineage":["https://openalex.org/I150913223"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Keith Swigger","raw_affiliation_strings":["College of Professional Education, Texas Woman's University , Denton , TX"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Professional Education, Texas Woman's University , Denton , TX","institution_ids":["https://openalex.org/I150913223"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021181338","display_name":"Barbara Lerner","orcid":"https://orcid.org/0000-0002-8345-706X"},"institutions":[{"id":"https://openalex.org/I150913223","display_name":"Texas Woman's University","ror":"https://ror.org/04dyzkj40","country_code":"US","type":"education","lineage":["https://openalex.org/I150913223"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Barbara Lerner","raw_affiliation_strings":["College of Professional Education, Texas Woman's University , Denton , TX"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Professional Education, Texas Woman's University , Denton , TX","institution_ids":["https://openalex.org/I150913223"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108136104","display_name":"Bryan A. Waters","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Bryan A. Waters","raw_affiliation_strings":["Dallas , TX"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dallas , TX","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5067337923"],"corresponding_institution_ids":["https://openalex.org/I103163165","https://openalex.org/I1323276237"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.58904822,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"21","issue":"4","first_page":"53","last_page":"63"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5968000292778015,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5968000292778015,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.5705999732017517,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3868778944015503},{"id":"https://openalex.org/keywords/aeronautics","display_name":"Aeronautics","score":0.3661675453186035},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.36285126209259033},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.32562798261642456}],"concepts":[{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3868778944015503},{"id":"https://openalex.org/C178802073","wikidata":"https://www.wikidata.org/wiki/Q8421","display_name":"Aeronautics","level":1,"score":0.3661675453186035},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.36285126209259033},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32562798261642456}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1300/j118v21n04_09","is_oa":false,"landing_page_url":"https://doi.org/10.1300/j118v21n04_09","pdf_url":null,"source":{"id":"https://openalex.org/S92883533","display_name":"Public Library Quarterly","issn_l":"0161-6846","issn":["0161-6846","1541-1540"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Library Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W1534442420","https://openalex.org/W1563308390","https://openalex.org/W1934508121","https://openalex.org/W2000687374","https://openalex.org/W2010649701","https://openalex.org/W2053511150","https://openalex.org/W2092972637","https://openalex.org/W2936211938","https://openalex.org/W2970806100"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2152805146","https://openalex.org/W2077812314","https://openalex.org/W593591422","https://openalex.org/W1985678447","https://openalex.org/W1568411643","https://openalex.org/W3034012767","https://openalex.org/W2950750861","https://openalex.org/W3032034519","https://openalex.org/W2981998415"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-05-04T08:30:34.212998","created_date":"2022-05-12T00:00:00"}
