{"id":"https://openalex.org/W3124135909","doi":"https://doi.org/10.1287/opre.2017.1702","title":"Service Pricing with Loss-Averse Customers","display_name":"Service Pricing with Loss-Averse Customers","publication_year":2018,"publication_date":"2018-05-09","ids":{"openalex":"https://openalex.org/W3124135909","doi":"https://doi.org/10.1287/opre.2017.1702","mag":"3124135909"},"language":"en","primary_location":{"id":"doi:10.1287/opre.2017.1702","is_oa":false,"landing_page_url":"https://doi.org/10.1287/opre.2017.1702","pdf_url":null,"source":{"id":"https://openalex.org/S125775545","display_name":"Operations Research","issn_l":"0030-364X","issn":["0030-364X","1526-5463"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Operations Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101423020","display_name":"Liu Yang","orcid":"https://orcid.org/0000-0003-4784-4019"},"institutions":[{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Liu Yang","raw_affiliation_strings":["School of Economics and Management, Tsinghua University, Beijing 100084, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Tsinghua University, Beijing 100084, China","institution_ids":["https://openalex.org/I99065089"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021914465","display_name":"Pengfei Guo","orcid":"https://orcid.org/0000-0002-0447-3556"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Pengfei Guo","raw_affiliation_strings":["Faculty of Business, The Hong Kong Polytechnic University, Hung Hom, Kowloon Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, The Hong Kong Polytechnic University, Hung Hom, Kowloon Hong Kong","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100661963","display_name":"Yulan Wang","orcid":"https://orcid.org/0000-0003-4184-590X"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Yulan Wang","raw_affiliation_strings":["Faculty of Business, The Hong Kong Polytechnic University, Hung Hom, Kowloon Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, The Hong Kong Polytechnic University, Hung Hom, Kowloon Hong Kong","institution_ids":["https://openalex.org/I14243506"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.437,"has_fulltext":false,"cited_by_count":81,"citation_normalized_percentile":{"value":0.96448168,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"66","issue":"3","first_page":"761","last_page":"777"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9771000146865845,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12137","display_name":"Economic theories and models","score":0.9753000140190125,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loss-aversion","display_name":"Loss aversion","score":0.800354540348053},{"id":"https://openalex.org/keywords/monopoly","display_name":"Monopoly","score":0.7381715178489685},{"id":"https://openalex.org/keywords/duopoly","display_name":"Duopoly","score":0.6907448768615723},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.6423500776290894},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.5989943146705627},{"id":"https://openalex.org/keywords/deadweight-loss","display_name":"Deadweight loss","score":0.4877103269100189},{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.4805032014846802},{"id":"https://openalex.org/keywords/profit","display_name":"Profit (economics)","score":0.47771620750427246},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.4690345525741577},{"id":"https://openalex.org/keywords/symmetric-equilibrium","display_name":"Symmetric equilibrium","score":0.4526320993900299},{"id":"https://openalex.org/keywords/server","display_name":"Server","score":0.4448539614677429},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.30238988995552063},{"id":"https://openalex.org/keywords/welfare","display_name":"Welfare","score":0.23784726858139038},{"id":"https://openalex.org/keywords/game-theory","display_name":"Game theory","score":0.12602266669273376},{"id":"https://openalex.org/keywords/cournot-competition","display_name":"Cournot competition","score":0.11175182461738586},{"id":"https://openalex.org/keywords/repeated-game","display_name":"Repeated game","score":0.09284994006156921}],"concepts":[{"id":"https://openalex.org/C2778174566","wikidata":"https://www.wikidata.org/wiki/Q2874240","display_name":"Loss aversion","level":2,"score":0.800354540348053},{"id":"https://openalex.org/C2781127519","wikidata":"https://www.wikidata.org/wiki/Q43637","display_name":"Monopoly","level":2,"score":0.7381715178489685},{"id":"https://openalex.org/C180456769","wikidata":"https://www.wikidata.org/wiki/Q750207","display_name":"Duopoly","level":3,"score":0.6907448768615723},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.6423500776290894},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.5989943146705627},{"id":"https://openalex.org/C174064186","wikidata":"https://www.wikidata.org/wiki/Q358063","display_name":"Deadweight loss","level":3,"score":0.4877103269100189},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.4805032014846802},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.47771620750427246},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.4690345525741577},{"id":"https://openalex.org/C93979843","wikidata":"https://www.wikidata.org/wiki/Q7661306","display_name":"Symmetric equilibrium","level":5,"score":0.4526320993900299},{"id":"https://openalex.org/C93996380","wikidata":"https://www.wikidata.org/wiki/Q44127","display_name":"Server","level":2,"score":0.4448539614677429},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30238988995552063},{"id":"https://openalex.org/C100243477","wikidata":"https://www.wikidata.org/wiki/Q12002092","display_name":"Welfare","level":2,"score":0.23784726858139038},{"id":"https://openalex.org/C177142836","wikidata":"https://www.wikidata.org/wiki/Q44455","display_name":"Game theory","level":2,"score":0.12602266669273376},{"id":"https://openalex.org/C16520705","wikidata":"https://www.wikidata.org/wiki/Q601799","display_name":"Cournot competition","level":2,"score":0.11175182461738586},{"id":"https://openalex.org/C202556891","wikidata":"https://www.wikidata.org/wiki/Q1584646","display_name":"Repeated game","level":3,"score":0.09284994006156921},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C164407509","wikidata":"https://www.wikidata.org/wiki/Q5384490","display_name":"Equilibrium selection","level":4,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1287/opre.2017.1702","is_oa":false,"landing_page_url":"https://doi.org/10.1287/opre.2017.1702","pdf_url":null,"source":{"id":"https://openalex.org/S125775545","display_name":"Operations Research","issn_l":"0030-364X","issn":["0030-364X","1526-5463"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Operations Research","raw_type":"journal-article"},{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/79254","is_oa":false,"landing_page_url":"http://hdl.handle.net/10397/79254","pdf_url":null,"source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Journal/Magazine Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W1501279792","https://openalex.org/W1503587688","https://openalex.org/W1521183774","https://openalex.org/W1973789888","https://openalex.org/W1983364918","https://openalex.org/W1984323239","https://openalex.org/W1988576875","https://openalex.org/W2006781871","https://openalex.org/W2012506859","https://openalex.org/W2012624057","https://openalex.org/W2026368098","https://openalex.org/W2029790915","https://openalex.org/W2034935201","https://openalex.org/W2036114930","https://openalex.org/W2073669146","https://openalex.org/W2104854002","https://openalex.org/W2105361243","https://openalex.org/W2127608971","https://openalex.org/W2140755037","https://openalex.org/W2144892099","https://openalex.org/W2161172559","https://openalex.org/W2161324213","https://openalex.org/W2164596829","https://openalex.org/W2165797884","https://openalex.org/W2166667561","https://openalex.org/W2466656012","https://openalex.org/W2482874306","https://openalex.org/W2596292818","https://openalex.org/W3011865677","https://openalex.org/W3121881807","https://openalex.org/W3122000667","https://openalex.org/W3122147268","https://openalex.org/W3122293782","https://openalex.org/W3122547185","https://openalex.org/W3124119057","https://openalex.org/W3124538147","https://openalex.org/W3124733363"],"related_works":["https://openalex.org/W2183734359","https://openalex.org/W3123172838","https://openalex.org/W3124852105","https://openalex.org/W1984554248","https://openalex.org/W1994034944","https://openalex.org/W3172345227","https://openalex.org/W1585741963","https://openalex.org/W1484710686","https://openalex.org/W1533172038","https://openalex.org/W2159767631"],"abstract_inverted_index":{"We":[0,40,47,83,133],"consider":[1,151],"a":[2,91,146,155,182,217,248,269,273,277,282],"service":[3,170],"system":[4],"in":[5,54,72,145,154,232,237,276,281],"which":[6,55,69],"customers":[7,19],"are":[8,38,141],"loss":[9,56,97,112,124,193,225],"averse":[10],"toward":[11,114,126],"both":[12],"price":[13,121,128,185,200],"and":[14,94,106,138,159,254],"delay":[15,116],"attributes.":[16],"That":[17],"is,":[18],"compare":[20],"these":[21],"two":[22,229,262],"attributes":[23,230],"with":[24,30,235,266],"their":[25],"rational":[26],"expectations":[27],"of":[28,68,168,192,224],"outcomes,":[29],"losses":[31],"being":[32],"more":[33],"painful":[34],"than":[35,280],"equal-sized":[36],"gains":[37],"pleasant.":[39],"first":[41],"study":[42],"customers\u2019":[43,76],"equilibrium":[44,65,250],"queueing":[45],"strategies.":[46],"find":[48,95,135,160,257],"that,":[49],"unlike":[50],"the":[51,73,86,115,119,127,143,162,166,169,174,190,199,205,222,228,238],"traditional":[52],"case":[53],"aversion":[57,98,113,125,194,226],"is":[58,70,78,288],"not":[59,142,252],"considered,":[60],"there":[61,180,214,259],"may":[62,251,260],"exist":[63,261],"three":[64],"strategies,":[66],"one":[67],"preferred":[71],"sense":[74],"that":[75,96,136,161,203,236,247,258],"utility":[77],"highest":[79],"at":[80,290],"this":[81],"equilibrium.":[82,186,220],"then":[84],"investigate":[85],"optimal":[87,120],"pricing":[88,152],"problem":[89],"for":[90],"monopoly":[92,147,283],"server":[93,240],"polarizes":[99],"queues,":[100],"making":[101],"long":[102],"queues":[103,108],"even":[104,109],"longer":[105],"short":[107],"shorter.":[110],"Furthermore,":[111],"attribute":[117,129],"drives":[118,130,198,208],"down,":[122,201],"whereas":[123,202],"it":[131,209],"up.":[132,210],"also":[134,215],"profit-":[137],"welfare-maximizing":[139],"prices":[140],"same":[144],"market.":[148,284],"Finally,":[149],"we":[150,245,255],"competition":[153],"symmetric":[156,184,219,249],"duopoly":[157,278],"market":[158,175,279],"conclusions":[163],"depend":[164],"on":[165,195,204,227],"size":[167],"capacity":[171],"relative":[172],"to":[173],"size.":[176],"For":[177,211,242],"fast":[178,239],"servers,":[179,213,244],"exists":[181,216],"unique":[183,218],"Under":[187],"certain":[188],"conditions,":[189],"effect":[191,223],"waiting":[196],"time":[197],"monetary":[206],"term":[207],"moderate-speed":[212],"However,":[221],"works":[231],"reverse":[233],"compared":[234],"case.":[241],"slow":[243],"show":[246],"exist,":[253],"numerically":[256],"asymmetric":[263],"equilibria.":[264],"Interestingly,":[265],"loss-averse":[267],"customers,":[268],"firm":[270],"can":[271],"obtain":[272],"higher":[274],"profit":[275],"The":[285],"online":[286],"appendix":[287],"available":[289],"https://doi.org/10.1287/opre.2017.1702":[291],".":[292]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":19},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":7},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}