{"id":"https://openalex.org/W4410360687","doi":"https://doi.org/10.1287/msom.2023.0667","title":"Hold Me Accountable: Anonymity and Prosocial Behavior in Services","display_name":"Hold Me Accountable: Anonymity and Prosocial Behavior in Services","publication_year":2025,"publication_date":"2025-05-14","ids":{"openalex":"https://openalex.org/W4410360687","doi":"https://doi.org/10.1287/msom.2023.0667"},"language":"en","primary_location":{"id":"doi:10.1287/msom.2023.0667","is_oa":false,"landing_page_url":"https://doi.org/10.1287/msom.2023.0667","pdf_url":null,"source":{"id":"https://openalex.org/S81410195","display_name":"Manufacturing & Service Operations Management","issn_l":"1523-4614","issn":["1523-4614","1526-5498"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Manufacturing & Service Operations Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004551092","display_name":"Rob Glew","orcid":"https://orcid.org/0000-0001-9603-7833"},"institutions":[{"id":"https://openalex.org/I5023651","display_name":"McGill University","ror":"https://ror.org/01pxwe438","country_code":"CA","type":"education","lineage":["https://openalex.org/I5023651"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Rob Glew","raw_affiliation_strings":["Desautels Faculty of Management, McGill University, Montreal, Quebec H3A 1G5, Canada"],"raw_orcid":"https://orcid.org/0000-0001-9603-7833","affiliations":[{"raw_affiliation_string":"Desautels Faculty of Management, McGill University, Montreal, Quebec H3A 1G5, Canada","institution_ids":["https://openalex.org/I5023651"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069450618","display_name":"Claire Senot","orcid":"https://orcid.org/0000-0001-5295-2247"},"institutions":[{"id":"https://openalex.org/I114832834","display_name":"Tulane University","ror":"https://ror.org/04vmvtb21","country_code":"US","type":"education","lineage":["https://openalex.org/I114832834"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Claire Senot","raw_affiliation_strings":["A.B. Freeman School of Business, Tulane University, New Orleans, Louisiana 70118"],"raw_orcid":"https://orcid.org/0000-0001-5295-2247","affiliations":[{"raw_affiliation_string":"A.B. Freeman School of Business, Tulane University, New Orleans, Louisiana 70118","institution_ids":["https://openalex.org/I114832834"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5004551092"],"corresponding_institution_ids":["https://openalex.org/I5023651"],"apc_list":null,"apc_paid":null,"fwci":4.0757,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.93405306,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":"27","issue":"4","first_page":"1068","last_page":"1086"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10646","display_name":"Experimental Behavioral Economics Studies","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10646","display_name":"Experimental Behavioral Economics Studies","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11542","display_name":"Behavioral Health and Interventions","score":0.9879000186920166,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13841","display_name":"Psychology of Social Influence","score":0.9846000075340271,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/prosocial-behavior","display_name":"Prosocial behavior","score":0.919535756111145},{"id":"https://openalex.org/keywords/accountability","display_name":"Accountability","score":0.8796640634536743},{"id":"https://openalex.org/keywords/anonymity","display_name":"Anonymity","score":0.7156908512115479},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.561822235584259},{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.4989488124847412},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4983036518096924},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.46568694710731506},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4462079107761383},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.43130043148994446},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.4126424789428711},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.39459365606307983},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.35171759128570557},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3183266520500183},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2174648940563202},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.19475609064102173},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1622481644153595},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.10682207345962524}],"concepts":[{"id":"https://openalex.org/C158608086","wikidata":"https://www.wikidata.org/wiki/Q2990613","display_name":"Prosocial behavior","level":2,"score":0.919535756111145},{"id":"https://openalex.org/C2776007630","wikidata":"https://www.wikidata.org/wiki/Q2798912","display_name":"Accountability","level":2,"score":0.8796640634536743},{"id":"https://openalex.org/C178005623","wikidata":"https://www.wikidata.org/wiki/Q308859","display_name":"Anonymity","level":2,"score":0.7156908512115479},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.561822235584259},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.4989488124847412},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4983036518096924},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46568694710731506},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4462079107761383},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.43130043148994446},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4126424789428711},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.39459365606307983},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.35171759128570557},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3183266520500183},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2174648940563202},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.19475609064102173},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1622481644153595},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10682207345962524},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1287/msom.2023.0667","is_oa":false,"landing_page_url":"https://doi.org/10.1287/msom.2023.0667","pdf_url":null,"source":{"id":"https://openalex.org/S81410195","display_name":"Manufacturing & Service Operations Management","issn_l":"1523-4614","issn":["1523-4614","1526-5498"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Manufacturing & Service Operations Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.47999998927116394,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W1538559246","https://openalex.org/W1594039429","https://openalex.org/W1862876377","https://openalex.org/W1969770828","https://openalex.org/W1975516194","https://openalex.org/W1978204563","https://openalex.org/W1982007390","https://openalex.org/W1985306575","https://openalex.org/W2004043265","https://openalex.org/W2008995175","https://openalex.org/W2026057847","https://openalex.org/W2034447377","https://openalex.org/W2035102340","https://openalex.org/W2044237036","https://openalex.org/W2044411190","https://openalex.org/W2047691574","https://openalex.org/W2075395993","https://openalex.org/W2085089716","https://openalex.org/W2087391290","https://openalex.org/W2093230975","https://openalex.org/W2095078771","https://openalex.org/W2096547436","https://openalex.org/W2103958511","https://openalex.org/W2129624422","https://openalex.org/W2143135888","https://openalex.org/W2162841669","https://openalex.org/W2168112513","https://openalex.org/W2170711847","https://openalex.org/W2269327109","https://openalex.org/W2340225375","https://openalex.org/W2342812826","https://openalex.org/W2481734763","https://openalex.org/W2516294264","https://openalex.org/W2529640113","https://openalex.org/W2530539196","https://openalex.org/W2565876451","https://openalex.org/W2566371917","https://openalex.org/W2577227262","https://openalex.org/W2615740944","https://openalex.org/W2621128996","https://openalex.org/W2763286567","https://openalex.org/W2785794832","https://openalex.org/W2789892919","https://openalex.org/W2795593398","https://openalex.org/W2891819831","https://openalex.org/W2901873541","https://openalex.org/W2950717973","https://openalex.org/W2955402589","https://openalex.org/W3081511007","https://openalex.org/W3085517452","https://openalex.org/W3091612086","https://openalex.org/W3092147617","https://openalex.org/W3103214388","https://openalex.org/W3121554487","https://openalex.org/W3122012753","https://openalex.org/W3122785664","https://openalex.org/W3122944543","https://openalex.org/W3125145917","https://openalex.org/W3125169308","https://openalex.org/W3125623106","https://openalex.org/W3171410278","https://openalex.org/W3194934044","https://openalex.org/W3200520242","https://openalex.org/W4200240177","https://openalex.org/W4223653763","https://openalex.org/W4226238915","https://openalex.org/W4242495845","https://openalex.org/W4254676173","https://openalex.org/W4361278532","https://openalex.org/W4389487901"],"related_works":["https://openalex.org/W1996577351","https://openalex.org/W2549510740","https://openalex.org/W2154017244","https://openalex.org/W2168158826","https://openalex.org/W1969008554","https://openalex.org/W2328609219","https://openalex.org/W2753893905","https://openalex.org/W2808736867","https://openalex.org/W2034170328","https://openalex.org/W3012822718"],"abstract_inverted_index":{"Problem":[0],"definition:":[1],"Many":[2],"services":[3],"rely":[4],"on":[5,48,114],"the":[6,13,54,61,78,103,110,148,157,191,207,234,239,274],"prosocial":[7,70,115,153,246],"behavior":[8,42,116,154],"of":[9,56,58,80,105,109,112,236],"consumers":[10],"that":[11,53,155,180,216],"benefits":[12,156],"wider":[14,158],"community":[15],"for":[16,206,245],"effective":[17],"delivery,":[18],"such":[19,248],"as":[20,87,242,249],"bike-sharing":[21],"schemes,":[22],"self-service":[23],"checkouts":[24],"in":[25,37,43,201,222,271],"grocery":[26],"stores,":[27],"and":[28,122,251,262],"pathology":[29],"screening":[30,176,261],"services,":[31],"yet":[32],"there":[33],"are":[34,285],"frequent":[35],"challenges":[36],"motivating":[38],"honest,":[39],"cooperative":[40],"user":[41],"these":[44],"services.":[45,265],"We":[46,161,178],"build":[47,83],"existing":[49],"research":[50],"to":[51,67,82,97,120,132,238],"argue":[52],"degree":[55],"anonymity":[57,182,225],"users":[59],"toward":[60,128,147],"service":[62,149,192,240],"provider":[63,150,193,241],"can":[64,151,217],"be":[65],"used":[66],"facilitate":[68],"their":[69,129],"behavior.":[71],"Anonymity":[72],"has":[73],"two":[74],"effects:":[75],"It":[76],"removes":[77,95],"ability":[79],"individuals":[81],"a":[84,133,166,172,243],"public":[85,263],"reputation":[86],"someone":[88],"who":[89],"is":[90,142,226],"prosocial,":[91],"but":[92],"it":[93],"also":[94],"accountability":[96,113,146,209,221,237],"others.":[98],"Although":[99],"studies":[100,108],"have":[101,117],"examined":[102],"effect":[104,111],"reputational":[106],"motivation,":[107],"been":[118],"limited":[119],"laboratory":[121],"online":[123,283],"settings,":[124],"where":[125,224],"accountability,":[126],"mostly":[127],"peers":[130],"or":[131],"\u201chigher":[134],"power,\u201d":[135],"only":[136],"benefited":[137],"other":[138],"participants.":[139],"Thus,":[140],"little":[141],"known":[143],"about":[144],"how":[145],"affect":[152],"public.":[159],"Methodology/results:":[160],"investigate":[162],"this":[163],"context":[164],"with":[165],"unique":[167],"proprietary":[168],"data":[169],"set":[170],"from":[171,186,210],"pooled":[173],"asymptomatic":[174],"pathological":[175],"program.":[177],"find":[179],"increasing":[181],"by":[183,190,197,273],"removing":[184,211],"names":[185],"test":[187],"kits":[188],"distributed":[189],"decreased":[194],"voluntary":[195],"participation":[196],"22%.":[198],"Social":[199],"pressures":[200],"larger":[202],"groups":[203],"partially":[204],"substituted":[205],"reduced":[208,220],"names,":[212],"providing":[213],"an":[214],"insight":[215,257],"help":[218],"mitigate":[219],"settings":[223],"preferred.":[227],"Managerial":[228],"implications:":[229],"For":[230,253],"managers,":[231],"we":[232,255],"emphasize":[233],"value":[235],"motive":[244],"behaviors":[247],"honesty":[250],"cooperation.":[252],"policymakers,":[254],"provide":[256],"into":[258],"designing":[259],"healthcare":[260],"interaction":[264],"Funding:":[266],"This":[267],"work":[268],"was":[269],"supported,":[270],"part,":[272],"Tulane":[275],"Supporting":[276],"Impactful":[277],"Publications":[278],"Program.":[279],"Supplemental":[280],"Material:":[281],"The":[282],"appendices":[284],"available":[286],"at":[287],"https://doi.org/10.1287/msom.2023.0667":[288],".":[289]},"counts_by_year":[{"year":2025,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}