{"id":"https://openalex.org/W7130336517","doi":"https://doi.org/10.1287/msom.2024.0865","title":"Order Ahead for Pickup: Promise or Peril?","display_name":"Order Ahead for Pickup: Promise or Peril?","publication_year":2026,"publication_date":"2026-02-18","ids":{"openalex":"https://openalex.org/W7130336517","doi":"https://doi.org/10.1287/msom.2024.0865"},"language":"en","primary_location":{"id":"doi:10.1287/msom.2024.0865","is_oa":false,"landing_page_url":"https://doi.org/10.1287/msom.2024.0865","pdf_url":null,"source":{"id":"https://openalex.org/S81410195","display_name":"Manufacturing & Service Operations Management","issn_l":"1523-4614","issn":["1523-4614","1526-5489","1526-5498"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Manufacturing & Service Operations Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Ke Sun","orcid":"https://orcid.org/0000-0002-2095-929X"},"institutions":[{"id":"https://openalex.org/I5023651","display_name":"McGill University","ror":"https://ror.org/01pxwe438","country_code":"CA","type":"education","lineage":["https://openalex.org/I5023651"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Ke Sun","raw_affiliation_strings":["Desautels Faculty of Management, McGill University, Montreal, Quebec H3A 1G5, Canada; and College of Administrative Sciences and Economics, Ko\u00e7 University, Istanbul 34450, Turkey"],"raw_orcid":"https://orcid.org/0000-0002-2095-929X","affiliations":[{"raw_affiliation_string":"Desautels Faculty of Management, McGill University, Montreal, Quebec H3A 1G5, Canada; and College of Administrative Sciences and Economics, Ko\u00e7 University, Istanbul 34450, Turkey","institution_ids":["https://openalex.org/I5023651"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Yunan Liu","orcid":"https://orcid.org/0000-0001-9961-2610"},"institutions":[{"id":"https://openalex.org/I137902535","display_name":"North Carolina State University","ror":"https://ror.org/04tj63d06","country_code":"US","type":"education","lineage":["https://openalex.org/I137902535"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yunan Liu","raw_affiliation_strings":["Supply Chain Optimization Technology, Amazon, New York, New York 10001; and Industrial and Systems Engineering, North Carolina State University, Raleigh, North Carolina 27695"],"raw_orcid":"https://orcid.org/0000-0001-9961-2610","affiliations":[{"raw_affiliation_string":"Supply Chain Optimization Technology, Amazon, New York, New York 10001; and Industrial and Systems Engineering, North Carolina State University, Raleigh, North Carolina 27695","institution_ids":["https://openalex.org/I137902535"]}]},{"author_position":"last","author":{"id":null,"display_name":"Luyi Yang","orcid":"https://orcid.org/0000-0002-5370-6926"},"institutions":[{"id":"https://openalex.org/I95457486","display_name":"University of California, Berkeley","ror":"https://ror.org/01an7q238","country_code":"US","type":"education","lineage":["https://openalex.org/I95457486"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Luyi Yang","raw_affiliation_strings":["Haas School of Business, University of California, Berkeley, Berkeley, California 94720"],"raw_orcid":"https://orcid.org/0000-0002-5370-6926","affiliations":[{"raw_affiliation_string":"Haas School of Business, University of California, Berkeley, Berkeley, California 94720","institution_ids":["https://openalex.org/I95457486"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.15215399,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"28","issue":"3","first_page":"742","last_page":"761"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.42260000109672546,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.42260000109672546,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.1565999984741211,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11502","display_name":"Facility Location and Emergency Management","score":0.13490000367164612,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/throughput","display_name":"Throughput","score":0.7860999703407288},{"id":"https://openalex.org/keywords/scheme","display_name":"Scheme (mathematics)","score":0.7616999745368958},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.7509999871253967},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6297000050544739},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.6223999857902527},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5824000239372253}],"concepts":[{"id":"https://openalex.org/C157764524","wikidata":"https://www.wikidata.org/wiki/Q1383412","display_name":"Throughput","level":3,"score":0.7860999703407288},{"id":"https://openalex.org/C77618280","wikidata":"https://www.wikidata.org/wiki/Q1155772","display_name":"Scheme (mathematics)","level":2,"score":0.7616999745368958},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.7509999871253967},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6898000240325928},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6297000050544739},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.6223999857902527},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5824000239372253},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.3993000090122223},{"id":"https://openalex.org/C147297375","wikidata":"https://www.wikidata.org/wiki/Q6674930","display_name":"Look-ahead","level":2,"score":0.3926999866962433},{"id":"https://openalex.org/C2778963849","wikidata":"https://www.wikidata.org/wiki/Q1473552","display_name":"Order fulfillment","level":3,"score":0.3693999946117401},{"id":"https://openalex.org/C142000545","wikidata":"https://www.wikidata.org/wiki/Q1003004","display_name":"Build to order","level":3,"score":0.3517000079154968},{"id":"https://openalex.org/C156749511","wikidata":"https://www.wikidata.org/wiki/Q7100700","display_name":"Order processing","level":3,"score":0.31520000100135803},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.30790001153945923},{"id":"https://openalex.org/C32645036","wikidata":"https://www.wikidata.org/wiki/Q475164","display_name":"Stochastic ordering","level":2,"score":0.3012999892234802},{"id":"https://openalex.org/C95491727","wikidata":"https://www.wikidata.org/wiki/Q992968","display_name":"Mobile telephony","level":3,"score":0.2930000126361847},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.28630000352859497}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1287/msom.2024.0865","is_oa":false,"landing_page_url":"https://doi.org/10.1287/msom.2024.0865","pdf_url":null,"source":{"id":"https://openalex.org/S81410195","display_name":"Manufacturing & Service Operations Management","issn_l":"1523-4614","issn":["1523-4614","1526-5489","1526-5498"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Manufacturing & Service Operations Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W1521183774","https://openalex.org/W1535206765","https://openalex.org/W1980030032","https://openalex.org/W1984323239","https://openalex.org/W2038470298","https://openalex.org/W2094149538","https://openalex.org/W2605827638","https://openalex.org/W2737130455","https://openalex.org/W2979459572","https://openalex.org/W3048298134","https://openalex.org/W3121991813","https://openalex.org/W4210897481","https://openalex.org/W4214846587","https://openalex.org/W4220778874","https://openalex.org/W4226199284","https://openalex.org/W4233978664","https://openalex.org/W4244650958","https://openalex.org/W4252485478"],"related_works":[],"abstract_inverted_index":{"Problem":[0],"definition:":[1],"Mobile":[2],"technologies":[3],"have":[4],"increasingly":[5],"enabled":[6],"remote":[7,147,151,214],"customers":[8,16,64,84,152],"to":[9,18,22,43,54,75,110,119,142,158,278],"order":[10,44,66,85,89,154],"ahead":[11,45,86,155,293],"at":[12,165,328],"quick-service":[13],"restaurants.":[14],"As":[15],"travel":[17],"the":[19,32,41,95,136,166,181,192,208,217,227,232,234,240,247,256,267,272,288,313],"service":[20,137,167,209,228,268,302],"facility":[21],"pick":[23],"up":[24],"their":[25,27],"orders,":[26],"orders":[28,57,101,109,161,215,221],"also":[29],"advance":[30],"in":[31,81,105,206,251,265],"food":[33],"preparation":[34],"queue.":[35],"It":[36],"is":[37,326],"widely":[38],"believed":[39],"that":[40,94],"ability":[42],"reduces":[46],"customers\u2019":[47,279],"total":[48],"delay":[49],"and,":[50],"therefore,":[51],"allows":[52],"restaurants":[53],"attract":[55],"more":[56],"and":[58,87,106,246,274,294],"achieve":[59,121],"higher":[60,178],"throughput":[61,123,130,179,252],"than":[62,124,180],"if":[63,150,216],"must":[65],"onsite.":[67],"Methodology/results:":[68],"We":[69,199],"build":[70],"a":[71,77,115,171,202,223,301],"queueing":[72],"game\u2013theoretic":[73],"model":[74],"study":[76,201],"mixed":[78,116,172,194,241],"ordering":[79,117,127,173,183,195,204,236,242,249,292],"scheme":[80,118,174,184,196,205,237,243,250],"which":[82,207,266],"some":[83,88],"on-site.":[90],"Our":[91,285],"analysis":[92],"shows":[93],"common":[96],"practice":[97],"of":[98,219,291,307],"accepting":[99,212],"all":[100,108],"as":[102],"they":[103,163],"come":[104],"requiring":[107],"be":[111],"irrevocable":[112],"can":[113,132],"cause":[114],"surprisingly":[120],"lower":[122],"an":[125,262],"on-site\u2013only":[126,182,248],"scheme.":[128,258],"The":[129,305,323],"shortfall":[131],"persist":[133],"even":[134,185],"when":[135,162],"provider":[138,210,229,269],"freely":[139],"chooses":[140],"whether":[141],"share":[143],"queue-length":[144],"information":[145],"with":[146,175],"customers.":[148],"However,":[149],"who":[153],"are":[156],"allowed":[157],"cancel":[159],"unprepared":[160],"arrive":[164],"facility,":[168],"then":[169,200],"such":[170,300],"cancellation":[176,257,275],"achieves":[177],"though":[186],"it":[187],"does":[188],"not":[189,254],"uniformly":[190],"dominate":[191],"original":[193],"(without":[197],"cancellations).":[198],"capped":[203],"stops":[211],"new":[213],"number":[218],"outstanding":[220],"reaches":[222],"certain":[224],"threshold.":[225],"When":[226],"optimally":[230],"sets":[231],"cap,":[233],"mixed\u2013capped":[235],"outperforms":[238],"both":[239,271],"without":[244],"capping":[245,273],"but":[253],"necessarily":[255],"Finally,":[259],"we":[260],"propose":[261],"optimal":[263],"mechanism":[264],"determines":[270],"thresholds":[276],"subject":[277],"individual":[280],"rationality":[281],"constraints.":[282],"Managerial":[283],"implications:":[284],"paper":[286],"highlights":[287],"unintended":[289],"consequences":[290],"provides":[295],"prescriptive":[296],"guidance":[297],"for":[298],"managing":[299],"system.":[303],"Funding:":[304],"work":[306],"K.":[308],"Sun":[309],"was":[310],"supported":[311],"by":[312],"Beijing":[314],"Natural":[315],"Science":[316],"Foundation,":[317],"China":[318],"[Grant":[319],"9244031].":[320],"Supplemental":[321],"Material:":[322],"online":[324],"appendix":[325],"available":[327],"https://doi.org/10.1287/msom.2024.0865":[329],".":[330]},"counts_by_year":[],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2026-02-19T00:00:00"}