{"id":"https://openalex.org/W4417128140","doi":"https://doi.org/10.1287/msom.2022.0472","title":"Welfare Impact of Bilateral Rating Display in Ride-Sharing Platforms","display_name":"Welfare Impact of Bilateral Rating Display in Ride-Sharing Platforms","publication_year":2025,"publication_date":"2025-12-08","ids":{"openalex":"https://openalex.org/W4417128140","doi":"https://doi.org/10.1287/msom.2022.0472"},"language":"en","primary_location":{"id":"doi:10.1287/msom.2022.0472","is_oa":false,"landing_page_url":"https://doi.org/10.1287/msom.2022.0472","pdf_url":null,"source":{"id":"https://openalex.org/S81410195","display_name":"Manufacturing & Service Operations Management","issn_l":"1523-4614","issn":["1523-4614","1526-5489","1526-5498"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Manufacturing &amp; Service Operations Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056666517","display_name":"Chen Jin","orcid":"https://orcid.org/0000-0001-9940-0757"},"institutions":[{"id":"https://openalex.org/I165932596","display_name":"National University of Singapore","ror":"https://ror.org/01tgyzw49","country_code":"SG","type":"education","lineage":["https://openalex.org/I165932596"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Chen Jin","raw_affiliation_strings":["School of Computing, Department of Information Systems and Analytics, National University of Singapore, Singapore 117417"],"raw_orcid":"https://orcid.org/0000-0001-9940-0757","affiliations":[{"raw_affiliation_string":"School of Computing, Department of Information Systems and Analytics, National University of Singapore, Singapore 117417","institution_ids":["https://openalex.org/I165932596"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035743198","display_name":"Kartik Hosanagar","orcid":"https://orcid.org/0000-0002-6442-9434"},"institutions":[{"id":"https://openalex.org/I79576946","display_name":"University of Pennsylvania","ror":"https://ror.org/00b30xv10","country_code":"US","type":"education","lineage":["https://openalex.org/I79576946"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kartik Hosanagar","raw_affiliation_strings":["Operations, Information and Decisions Department, The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104"],"raw_orcid":"https://orcid.org/0000-0002-6442-9434","affiliations":[{"raw_affiliation_string":"Operations, Information and Decisions Department, The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104","institution_ids":["https://openalex.org/I79576946"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050144457","display_name":"Senthil K. Veeraraghavan","orcid":"https://orcid.org/0000-0003-3143-6686"},"institutions":[{"id":"https://openalex.org/I79576946","display_name":"University of Pennsylvania","ror":"https://ror.org/00b30xv10","country_code":"US","type":"education","lineage":["https://openalex.org/I79576946"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Senthil Veeraraghavan","raw_affiliation_strings":["Operations, Information and Decisions Department, The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104"],"raw_orcid":"https://orcid.org/0000-0003-3143-6686","affiliations":[{"raw_affiliation_string":"Operations, Information and Decisions Department, The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104","institution_ids":["https://openalex.org/I79576946"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5050144457"],"corresponding_institution_ids":["https://openalex.org/I79576946"],"apc_list":null,"apc_paid":null,"fwci":0.2974,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.56694185,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":"28","issue":"2","first_page":"610","last_page":"623"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.925000011920929,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.925000011920929,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.013899999670684338,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.010300000198185444,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/revenue","display_name":"Revenue","score":0.6751000285148621},{"id":"https://openalex.org/keywords/incentive","display_name":"Incentive","score":0.6037999987602234},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5587999820709229},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5303000211715698},{"id":"https://openalex.org/keywords/rating-system","display_name":"Rating system","score":0.5180000066757202},{"id":"https://openalex.org/keywords/welfare","display_name":"Welfare","score":0.42579999566078186},{"id":"https://openalex.org/keywords/pareto-principle","display_name":"Pareto principle","score":0.412200003862381},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.4043000042438507},{"id":"https://openalex.org/keywords/dimension","display_name":"Dimension (graph theory)","score":0.40119999647140503}],"concepts":[{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.6751000285148621},{"id":"https://openalex.org/C29122968","wikidata":"https://www.wikidata.org/wiki/Q1414816","display_name":"Incentive","level":2,"score":0.6037999987602234},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5587999820709229},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5403000116348267},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5303000211715698},{"id":"https://openalex.org/C2988118254","wikidata":"https://www.wikidata.org/wiki/Q16881889","display_name":"Rating system","level":2,"score":0.5180000066757202},{"id":"https://openalex.org/C100243477","wikidata":"https://www.wikidata.org/wiki/Q12002092","display_name":"Welfare","level":2,"score":0.42579999566078186},{"id":"https://openalex.org/C137635306","wikidata":"https://www.wikidata.org/wiki/Q182667","display_name":"Pareto principle","level":2,"score":0.412200003862381},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.4043000042438507},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.40119999647140503},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.38580000400543213},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37279999256134033},{"id":"https://openalex.org/C2777632111","wikidata":"https://www.wikidata.org/wiki/Q1937518","display_name":"Reservation","level":2,"score":0.37059998512268066},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.3677999973297119},{"id":"https://openalex.org/C2780964353","wikidata":"https://www.wikidata.org/wiki/Q7318025","display_name":"Revenue sharing","level":3,"score":0.3635999858379364},{"id":"https://openalex.org/C521751864","wikidata":"https://www.wikidata.org/wiki/Q1729207","display_name":"Christian ministry","level":2,"score":0.3497999906539917},{"id":"https://openalex.org/C2781386248","wikidata":"https://www.wikidata.org/wiki/Q11898700","display_name":"Revenue management","level":3,"score":0.32850000262260437},{"id":"https://openalex.org/C162118730","wikidata":"https://www.wikidata.org/wiki/Q1128453","display_name":"Actuarial science","level":1,"score":0.30390000343322754},{"id":"https://openalex.org/C107524782","wikidata":"https://www.wikidata.org/wiki/Q40164","display_name":"Lever","level":2,"score":0.3034999966621399},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.28769999742507935},{"id":"https://openalex.org/C196788367","wikidata":"https://www.wikidata.org/wiki/Q499215","display_name":"Free rider problem","level":3,"score":0.287200003862381},{"id":"https://openalex.org/C2777363581","wikidata":"https://www.wikidata.org/wiki/Q15098235","display_name":"Harm","level":2,"score":0.2815000116825104},{"id":"https://openalex.org/C91887955","wikidata":"https://www.wikidata.org/wiki/Q5362092","display_name":"Revenue model","level":3,"score":0.2757999897003174},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2639999985694885},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.2623000144958496},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.25859999656677246},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.25189998745918274},{"id":"https://openalex.org/C200707436","wikidata":"https://www.wikidata.org/wiki/Q1053211","display_name":"Principal\u2013agent problem","level":3,"score":0.25060001015663147}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1287/msom.2022.0472","is_oa":false,"landing_page_url":"https://doi.org/10.1287/msom.2022.0472","pdf_url":null,"source":{"id":"https://openalex.org/S81410195","display_name":"Manufacturing & Service Operations Management","issn_l":"1523-4614","issn":["1523-4614","1526-5489","1526-5498"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Manufacturing &amp; Service Operations Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W2114068176","https://openalex.org/W2129940040","https://openalex.org/W2149247676","https://openalex.org/W2614134728","https://openalex.org/W2729339203","https://openalex.org/W2757849590","https://openalex.org/W2766386424","https://openalex.org/W2900753456","https://openalex.org/W2902802037","https://openalex.org/W2942911487","https://openalex.org/W2961232924","https://openalex.org/W2982164246","https://openalex.org/W3016498294","https://openalex.org/W3024200772","https://openalex.org/W3032098999","https://openalex.org/W3040752395","https://openalex.org/W3043215966","https://openalex.org/W3121814081","https://openalex.org/W3121845706","https://openalex.org/W3121991813","https://openalex.org/W3124699667","https://openalex.org/W3124950351","https://openalex.org/W3147353274","https://openalex.org/W3168964558","https://openalex.org/W3189373466","https://openalex.org/W4220778874","https://openalex.org/W4225326233","https://openalex.org/W4226366191","https://openalex.org/W4247972158","https://openalex.org/W4387302011"],"related_works":[],"abstract_inverted_index":{"Problem":[0],"definition:":[1],"The":[2,163,204,236],"bilateral":[3],"rating":[4,44,112],"display":[5,45,113],"system":[6,46,115,198],"(BRDS),":[7],"popularized":[8],"by":[9,24],"ride-sharing":[10,103],"platforms,":[11],"shows":[12],"riders\u2019":[13,138,171,183],"ratings":[14,38],"to":[15,41,52,67,90,152,196],"drivers":[16,51,66,159,176],"when":[17,137,170,182],"the":[18,25,35,63,81,92,100,108,122,220],"driver":[19],"receives":[20],"an":[21],"order":[22],"dispatched":[23],"platform.":[26,82],"This":[27],"contrasts":[28],"with":[29,188],"traditional":[30],"business":[31],"settings":[32],"where":[33],"only":[34],"service":[36],"providers\u2019":[37],"are":[39,140,173,185,239],"displayed":[40],"customers":[42],"(unilateral":[43],"(URDS)).":[47],"Although":[48],"BRDS":[49,95,125,146,190],"allows":[50],"make":[53],"more":[54],"informed":[55],"decisions,":[56],"it":[57],"also":[58],"poses":[59],"challenges,":[60],"such":[61],"as":[62],"potential":[64],"for":[65],"reject":[68],"riders":[69,79],"based":[70],"on":[71,96],"their":[72],"ratings.":[73],"Such":[74],"rejections":[75],"could":[76],"harm":[77],"both":[78],"and":[80,114,120,158,211,232],"Methodology/results:":[83],"Our":[84],"paper":[85],"builds":[86],"a":[87,132,142,148,166,178],"game-theoretic":[88],"model":[89],"study":[91],"impact":[93],"of":[94,102,223],"all":[97],"stakeholders":[98],"in":[99,131],"context":[101],"services.":[104],"We":[105],"highlight":[106],"how":[107],"subtle":[109],"interplay":[110],"between":[111,156],"congestion":[116],"can":[117,126,191],"improve":[118],"welfare":[119],"boost":[121],"platform\u2019s":[123],"revenue.":[124],"help":[127,192],"regulate":[128,193],"matchings,":[129],"resulting":[130],"Pareto":[133],"improvement":[134],"over":[135,160],"URDS":[136],"valuations":[139,172,184],"below":[141],"threshold.":[143],"Managerial":[144],"implications:":[145],"provides":[147],"nonpecuniary":[149],"operational":[150],"lever":[151],"mitigate":[153],"incentive":[154],"conflicts":[155],"platforms":[157],"revenue":[161,168,180],"sharing.":[162],"platform":[164],"achieves":[165],"higher":[167,179],"share":[169,181],"low,":[174],"whereas":[175],"receive":[177],"high,":[186],"compared":[187],"URDS.":[189],"congestion,":[194],"leading":[195],"improved":[197],"performance.":[199],"Funding:":[200],"All":[201],"authors":[202],"acknowledge":[203],"Wharton":[205],"School":[206],"Dean\u2019s":[207],"Postdoctoral":[208],"Research":[209,214,226],"Fund":[210,227],"Mack":[212],"Institute":[213],"Fund.":[215],"C.":[216],"Jin":[217],"gratefully":[218],"acknowledges":[219],"Singapore":[221],"Ministry":[222],"Education":[224],"Academic":[225],"Tier":[228],"1":[229],"[Awards":[230],"T1251RES2101":[231],"T1251RES2501].":[233],"Supplemental":[234],"Material:":[235],"online":[237],"appendices":[238],"available":[240],"at":[241],"https://doi.org/10.1287/msom.2022.0472":[242],".":[243]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-07-31T08:31:51.225901","created_date":"2025-12-08T00:00:00"}
