{"id":"https://openalex.org/W4411554047","doi":"https://doi.org/10.1287/mnsc.2022.01808","title":"Disclosing Low Product Availability: An Online Platform\u2019s Strategy for Mitigating Stockout Risk","display_name":"Disclosing Low Product Availability: An Online Platform\u2019s Strategy for Mitigating Stockout Risk","publication_year":2025,"publication_date":"2025-06-23","ids":{"openalex":"https://openalex.org/W4411554047","doi":"https://doi.org/10.1287/mnsc.2022.01808"},"language":"en","primary_location":{"id":"doi:10.1287/mnsc.2022.01808","is_oa":false,"landing_page_url":"https://doi.org/10.1287/mnsc.2022.01808","pdf_url":null,"source":{"id":"https://openalex.org/S33323087","display_name":"Management Science","issn_l":"0025-1909","issn":["0025-1909","1526-5501"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110842223","display_name":"Benjamin Knight","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Benjamin Knight","raw_affiliation_strings":["Maplebear Inc., San Francisco, California 94105"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Maplebear Inc., San Francisco, California 94105","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064161050","display_name":"Dmitry Mitrofanov","orcid":"https://orcid.org/0000-0003-4759-8882"},"institutions":[{"id":"https://openalex.org/I103531236","display_name":"Boston College","ror":"https://ror.org/02n2fzt79","country_code":"US","type":"education","lineage":["https://openalex.org/I103531236"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dmitry Mitrofanov","raw_affiliation_strings":["Boston College, Chestnut Hill, Massachusetts 02467"],"raw_orcid":"https://orcid.org/0000-0003-4759-8882","affiliations":[{"raw_affiliation_string":"Boston College, Chestnut Hill, Massachusetts 02467","institution_ids":["https://openalex.org/I103531236"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5110842223"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.092,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.96023361,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"72","issue":"2","first_page":"1560","last_page":"1578"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9866999983787537,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9614999890327454,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/stockout","display_name":"Stockout","score":0.7573915719985962},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5974498391151428},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5784637331962585},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.420004278421402},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.39152956008911133},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.382018506526947},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.380403071641922},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3548884093761444},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.2568941116333008},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.12892630696296692}],"concepts":[{"id":"https://openalex.org/C50601946","wikidata":"https://www.wikidata.org/wiki/Q962928","display_name":"Stockout","level":2,"score":0.7573915719985962},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5974498391151428},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5784637331962585},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.420004278421402},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.39152956008911133},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.382018506526947},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.380403071641922},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3548884093761444},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2568941116333008},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.12892630696296692},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1287/mnsc.2022.01808","is_oa":false,"landing_page_url":"https://doi.org/10.1287/mnsc.2022.01808","pdf_url":null,"source":{"id":"https://openalex.org/S33323087","display_name":"Management Science","issn_l":"0025-1909","issn":["0025-1909","1526-5501"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315699","host_organization_name":"Institute for Operations Research and the Management Sciences","host_organization_lineage":["https://openalex.org/P4310315699"],"host_organization_lineage_names":["Institute for Operations Research and the Management Sciences"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Science","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W1602924834","https://openalex.org/W2024843209","https://openalex.org/W2035518103","https://openalex.org/W2061162604","https://openalex.org/W2086891434","https://openalex.org/W2093615907","https://openalex.org/W2100951624","https://openalex.org/W2115452345","https://openalex.org/W2122108146","https://openalex.org/W2122962440","https://openalex.org/W2139651171","https://openalex.org/W2161803816","https://openalex.org/W2162931392","https://openalex.org/W2165691491","https://openalex.org/W2169725625","https://openalex.org/W2171702328","https://openalex.org/W2586593278","https://openalex.org/W2942694712","https://openalex.org/W2973005514","https://openalex.org/W2994925902","https://openalex.org/W2997960800","https://openalex.org/W3008086478","https://openalex.org/W3017771203","https://openalex.org/W3121438461","https://openalex.org/W3122708631","https://openalex.org/W3123435706","https://openalex.org/W3124271238","https://openalex.org/W3124463383","https://openalex.org/W3125170538","https://openalex.org/W3125180115","https://openalex.org/W3125686817","https://openalex.org/W3126022343","https://openalex.org/W3217438889","https://openalex.org/W4210432355","https://openalex.org/W4386422196","https://openalex.org/W4396720452"],"related_works":["https://openalex.org/W1990030329","https://openalex.org/W2473310496","https://openalex.org/W2068032919","https://openalex.org/W2113684162","https://openalex.org/W2080568495","https://openalex.org/W2090184979","https://openalex.org/W2162931392","https://openalex.org/W1720800863","https://openalex.org/W2594390348","https://openalex.org/W2417507523"],"abstract_inverted_index":{"Ensuring":[0],"product":[1,240,248,277],"availability":[2,126],"and":[3,35,156,180,186,198,242,261,270,305,307,330],"successful":[4],"order":[5,203,265],"fulfillment":[6],"are":[7,75,117,333],"critical":[8],"priorities":[9],"for":[10,89],"any":[11],"retail":[12],"company.":[13],"In":[14,102,279],"this":[15,184,213],"paper,":[16],"we":[17,112],"explore":[18],"how":[19],"sharing":[20,44,66],"information":[21,45,67,84,127],"about":[22],"low-availability":[23],"items":[24,98],"(LAIs)":[25],"can":[26,290],"influence":[27],"customer":[28,196,256,292],"purchase":[29,122],"decisions":[30],"both":[31,177],"in":[32,59,176,191,195,202,234,239,246],"preventing":[33],"stockouts":[34],"mitigating":[36],"their":[37],"negative":[38],"effects.":[39],"The":[40,327],"net":[41],"impact":[42,171],"of":[43,92,258,267,273,282,287,310],"on":[46,153,172],"LAIs":[47,90,123,289],"is":[48,128,132,136,216],"difficult":[49],"to":[50,77,121],"predict":[51],"ex":[52],"ante":[53],"because":[54,91,266],"multiple":[55],"effects":[56],"may":[57],"act":[58],"opposite":[60],"directions.":[61],"On":[62,79],"the":[63,80,87,154,163,173,178,206,221,271,280],"one":[64],"hand,":[65,82],"could":[68],"discourage":[69],"LAI":[70,166],"purchases":[71],"from":[72],"customers":[73,116,140],"who":[74],"averse":[76],"stockouts.":[78],"other":[81],"such":[83],"might":[85],"increase":[86,194,201],"demand":[88],"cognitive":[93],"biases":[94],"that":[95,115,212],"make":[96],"scarce":[97],"seem":[99],"more":[100,107,137,275,311],"appealing.":[101],"a":[103,169,192,199,231,236,243,285],"field":[104],"experiment":[105],"with":[106],"than":[108],"840,000":[109],"Instacart":[110],"customers,":[111,227],"first":[113],"find":[114],"25%":[118],"less":[119,160],"likely":[120],"when":[124,139,145,157,251],"item":[125],"disclosed.":[129],"This":[130,314],"effect":[131,215],"not":[133],"uniform;":[134],"it":[135],"pronounced":[138],"shop":[141],"at":[142,335],"new":[143],"stores,":[144],"they":[146,158],"have":[147,159],"previously":[148],"encountered":[149],"lower":[150],"found":[151],"rates":[152],"platform,":[155],"experience":[161],"using":[162],"platform.":[164],"Importantly,":[165],"disclosure":[167],"has":[168],"positive":[170,214],"platform\u2019s":[174],"performance":[175],"short":[179],"long":[181,207],"term.":[182,208],"Specifically,":[183],"innovative":[185],"extremely":[187],"low-cost":[188],"policy":[189,286],"results":[190],"5.8%":[193],"spending":[197,263],"5.7%":[200],"frequency":[204],"over":[205],"Our":[209],"analysis":[210],"suggests":[211],"driven":[217],"by":[218,226,230,294,302,318],"several":[219],"factors:":[220],"improved":[222],"service":[223],"quality":[224],"experienced":[225],"as":[228],"evidenced":[229],"3.7%":[232],"reduction":[233,245],"refunds,":[235],"2.9%":[237],"decrease":[238],"replacements,":[241],"7.5%":[244],"poor":[247],"replacement":[249],"ratings":[250],"replacements":[252],"do":[253],"occur;":[254],"increased":[255],"exploration":[257,272,309],"different":[259],"stores;":[260],"higher":[262],"per":[264],"fewer":[268],"refunds":[269],"potentially":[274],"expensive":[276],"substitutes.":[278],"context":[281],"online":[283,328],"retail,":[284],"disclosing":[288],"improve":[291],"decision-making":[293],"providing":[295],"stock":[296],"information,":[297],"reduce":[298],"stockouts,":[299],"enhance":[300],"satisfaction":[301],"managing":[303],"expectations":[304],"transparency,":[306],"promote":[308],"platform":[312],"options.":[313],"paper":[315],"was":[316],"accepted":[317],"Victor":[319],"Martinez":[320],"de":[321],"Alb\u00e9niz,":[322],"operations":[323],"management.":[324],"Supplemental":[325],"Material:":[326],"appendix":[329],"data":[331],"files":[332],"available":[334],"https://doi.org/10.1287/mnsc.2022.01808":[336],".":[337]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2}],"updated_date":"2026-02-08T09:19:03.324500","created_date":"2025-10-10T00:00:00"}