{"id":"https://openalex.org/W1999568134","doi":"https://doi.org/10.1207/s15327744joce1404_2","title":"Commitment, Trust, and Social Involvement: An Exploratory Study of Antecedents to Web Shopper Loyalty","display_name":"Commitment, Trust, and Social Involvement: An Exploratory Study of Antecedents to Web Shopper Loyalty","publication_year":2004,"publication_date":"2004-10-27","ids":{"openalex":"https://openalex.org/W1999568134","doi":"https://doi.org/10.1207/s15327744joce1404_2","mag":"1999568134"},"language":"en","primary_location":{"id":"doi:10.1207/s15327744joce1404_2","is_oa":false,"landing_page_url":"https://doi.org/10.1207/s15327744joce1404_2","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028695671","display_name":"Jason Bennett Thatcher","orcid":"https://orcid.org/0000-0002-7136-8836"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Jason Bennett Thatcher","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5036386232","display_name":"Joey F. George","orcid":"https://orcid.org/0000-0002-7515-6494"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Joey F. George","raw_affiliation_strings":[],"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5028695671"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.0168,"has_fulltext":false,"cited_by_count":89,"citation_normalized_percentile":{"value":0.96211513,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"14","issue":"4","first_page":"243","last_page":"268"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/theory-of-reasoned-action","display_name":"Theory of reasoned action","score":0.7361901998519897},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.7041742205619812},{"id":"https://openalex.org/keywords/antecedent","display_name":"Antecedent (behavioral psychology)","score":0.6802740693092346},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.5707902908325195},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.518863320350647},{"id":"https://openalex.org/keywords/relation","display_name":"Relation (database)","score":0.5121488571166992},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.49500006437301636},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4212374687194824},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.39287787675857544},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3713434338569641},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3439169228076935},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.28814250230789185},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.25825512409210205},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.14530223608016968},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.14514625072479248},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.06472840905189514}],"concepts":[{"id":"https://openalex.org/C123269153","wikidata":"https://www.wikidata.org/wiki/Q1897038","display_name":"Theory of reasoned action","level":2,"score":0.7361901998519897},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7041742205619812},{"id":"https://openalex.org/C2781256819","wikidata":"https://www.wikidata.org/wiki/Q16828835","display_name":"Antecedent (behavioral psychology)","level":2,"score":0.6802740693092346},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5707902908325195},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.518863320350647},{"id":"https://openalex.org/C25343380","wikidata":"https://www.wikidata.org/wiki/Q277521","display_name":"Relation (database)","level":2,"score":0.5121488571166992},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.49500006437301636},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4212374687194824},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.39287787675857544},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3713434338569641},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3439169228076935},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.28814250230789185},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25825512409210205},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.14530223608016968},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.14514625072479248},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.06472840905189514},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1207/s15327744joce1404_2","is_oa":false,"landing_page_url":"https://doi.org/10.1207/s15327744joce1404_2","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":89,"referenced_works":["https://openalex.org/W36714851","https://openalex.org/W113869976","https://openalex.org/W203695064","https://openalex.org/W587200296","https://openalex.org/W1484864026","https://openalex.org/W1509220384","https://openalex.org/W1514629413","https://openalex.org/W1515788793","https://openalex.org/W1518925555","https://openalex.org/W1533217779","https://openalex.org/W1556580640","https://openalex.org/W1762468477","https://openalex.org/W1816720378","https://openalex.org/W1855283887","https://openalex.org/W1939959665","https://openalex.org/W1961867604","https://openalex.org/W1965574139","https://openalex.org/W1971144995","https://openalex.org/W1971472674","https://openalex.org/W1978609080","https://openalex.org/W1979276636","https://openalex.org/W1984947418","https://openalex.org/W1987258130","https://openalex.org/W1989528006","https://openalex.org/W1990105845","https://openalex.org/W1990336374","https://openalex.org/W1994760139","https://openalex.org/W1999897683","https://openalex.org/W2005423324","https://openalex.org/W2007582794","https://openalex.org/W2013131109","https://openalex.org/W2028184439","https://openalex.org/W2031114635","https://openalex.org/W2033943395","https://openalex.org/W2034338878","https://openalex.org/W2036389121","https://openalex.org/W2042113379","https://openalex.org/W2045195386","https://openalex.org/W2047361420","https://openalex.org/W2049291682","https://openalex.org/W2051835401","https://openalex.org/W2051882866","https://openalex.org/W2054188942","https://openalex.org/W2057410711","https://openalex.org/W2065189722","https://openalex.org/W2065813178","https://openalex.org/W2070039288","https://openalex.org/W2072033958","https://openalex.org/W2077648742","https://openalex.org/W2081166514","https://openalex.org/W2083479504","https://openalex.org/W2090035256","https://openalex.org/W2090070311","https://openalex.org/W2100113315","https://openalex.org/W2101794462","https://openalex.org/W2102467277","https://openalex.org/W2105731898","https://openalex.org/W2109390866","https://openalex.org/W2110638361","https://openalex.org/W2111230857","https://openalex.org/W2118502934","https://openalex.org/W2126512988","https://openalex.org/W2137247419","https://openalex.org/W2151787160","https://openalex.org/W2165773602","https://openalex.org/W2312302756","https://openalex.org/W2316836042","https://openalex.org/W2323132578","https://openalex.org/W2323514397","https://openalex.org/W2324925384","https://openalex.org/W2334266040","https://openalex.org/W2617554786","https://openalex.org/W2768557931","https://openalex.org/W2802250175","https://openalex.org/W2900920418","https://openalex.org/W2992481041","https://openalex.org/W3008351533","https://openalex.org/W3147133440","https://openalex.org/W4231469103","https://openalex.org/W4231495351","https://openalex.org/W4245625664","https://openalex.org/W4248966845","https://openalex.org/W4250477372","https://openalex.org/W4250923171","https://openalex.org/W4251054905","https://openalex.org/W4297081765","https://openalex.org/W4297902082","https://openalex.org/W4383956453","https://openalex.org/W6637834221"],"related_works":["https://openalex.org/W2389397154","https://openalex.org/W3024507329","https://openalex.org/W4389143236","https://openalex.org/W2469901228","https://openalex.org/W2123217435","https://openalex.org/W2141148255","https://openalex.org/W3113150333","https://openalex.org/W2277816436","https://openalex.org/W3015043872","https://openalex.org/W1988526719"],"abstract_inverted_index":{"Winning":[0],"customer":[1],"loyalty":[2,81],"is":[3,26],"viewed":[4],"as":[5,52,77],"a":[6,27,48,65,78],"priority":[7],"by":[8],"many":[9],"electronic":[10],"(e)":[11],"businesses.":[12],"Grounded":[13],"in":[14,41,47,92],"the":[15,36,42,55,86,93,98],"theory":[16],"of":[17,54,67,80,88],"reasoned":[18],"action,":[19],"our":[20],"proposed":[21],"model":[22,59],"suggests":[23],"that":[24,89],"commitment":[25,76],"key":[28],"attitudinal":[29],"antecedent":[30],"to":[31],"Web":[32,49,68],"shopper":[33],"loyalty.":[34],"In":[35],"model,":[37],"we":[38],"introduce":[39],"trust":[40],"Internet":[43,94],"and":[44,82,104],"social":[45,83],"involvement":[46,84],"consumption":[50],"community":[51],"moderators":[53],"commitment-loyalty":[56,99],"relation.":[57,90,100],"The":[58],"was":[60],"tested":[61],"using":[62],"data":[63],"from":[64],"survey":[66],"users.":[69],"Preliminary":[70],"results":[71],"provide":[72],"general":[73],"support":[74],"for":[75,106],"determinant":[79],"magnifying":[85],"strength":[87],"Trust":[91],"did":[95],"not":[96],"attenuate":[97],"We":[101],"offer":[102],"implications":[103],"directions":[105],"future":[107],"research.":[108]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":8},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":6}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
