{"id":"https://openalex.org/W2519715150","doi":"https://doi.org/10.1186/s40165-016-0021-2","title":"A Bayesian Network-based customer satisfaction model: a tool for management decisions in railway transport","display_name":"A Bayesian Network-based customer satisfaction model: a tool for management decisions in railway transport","publication_year":2016,"publication_date":"2016-09-12","ids":{"openalex":"https://openalex.org/W2519715150","doi":"https://doi.org/10.1186/s40165-016-0021-2","mag":"2519715150"},"language":"en","primary_location":{"id":"doi:10.1186/s40165-016-0021-2","is_oa":true,"landing_page_url":"https://doi.org/10.1186/s40165-016-0021-2","pdf_url":"https://decisionanalyticsjournal.springeropen.com/counter/pdf/10.1186/s40165-016-0021-2","source":{"id":"https://openalex.org/S2738189722","display_name":"Decision Analytics","issn_l":"2193-8636","issn":["2193-8636"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Decision Analytics","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://decisionanalyticsjournal.springeropen.com/counter/pdf/10.1186/s40165-016-0021-2","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033894707","display_name":"Subrata Chakraborty","orcid":"https://orcid.org/0000-0002-0102-5424"},"institutions":[{"id":"https://openalex.org/I185523456","display_name":"University of Southern Queensland","ror":"https://ror.org/04sjbnx57","country_code":"AU","type":"education","lineage":["https://openalex.org/I185523456"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Subrata Chakraborty","raw_affiliation_strings":["School of Management and Enterprise, University of Southern Queensland, PO Box 4196, Springfield Central, QLD, 4300, Australia"],"raw_orcid":"https://orcid.org/0000-0002-0102-5424","affiliations":[{"raw_affiliation_string":"School of Management and Enterprise, University of Southern Queensland, PO Box 4196, Springfield Central, QLD, 4300, Australia","institution_ids":["https://openalex.org/I185523456"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001588690","display_name":"Kerrie Mengersen","orcid":"https://orcid.org/0000-0001-8625-9168"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Kerrie Mengersen","raw_affiliation_strings":["School of Mathematical Sciences, Queensland University of Technology, 2 George St, Brisbane, QLD, 4000, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Mathematical Sciences, Queensland University of Technology, 2 George St, Brisbane, QLD, 4000, Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071276579","display_name":"Colin Fidge","orcid":"https://orcid.org/0000-0002-9410-7217"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Colin Fidge","raw_affiliation_strings":["School of Electrical Engineering and Computer Science, Queensland University of Technology, 2 George St, Brisbane, QLD, 4000, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Electrical Engineering and Computer Science, Queensland University of Technology, 2 George St, Brisbane, QLD, 4000, Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017116858","display_name":"Lin Ma","orcid":"https://orcid.org/0000-0002-7331-6132"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Lin Ma","raw_affiliation_strings":["School of Chemistry, Physics and Mechanical Engineering, Queensland University of Technology, 2 George St, Brisbane, QLD, 4000, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Chemistry, Physics and Mechanical Engineering, Queensland University of Technology, 2 George St, Brisbane, QLD, 4000, Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020353422","display_name":"David Lassen","orcid":null},"institutions":[{"id":"https://openalex.org/I2802234274","display_name":"Queensland Rail","ror":"https://ror.org/01fykd523","country_code":"AU","type":"other","lineage":["https://openalex.org/I2801244131","https://openalex.org/I2802234274"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"David Lassen","raw_affiliation_strings":["Queensland Rail, Brisbane Central, Brisbane, QLD, 4000, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Queensland Rail, Brisbane Central, Brisbane, QLD, 4000, Australia","institution_ids":["https://openalex.org/I2802234274"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5033894707"],"corresponding_institution_ids":["https://openalex.org/I185523456"],"apc_list":null,"apc_paid":null,"fwci":4.7641,"has_fulltext":true,"cited_by_count":44,"citation_normalized_percentile":{"value":0.95410667,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"3","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11303","display_name":"Bayesian Modeling and Causal Inference","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11303","display_name":"Bayesian Modeling and Causal Inference","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9718000292778015,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11106","display_name":"Data Management and Algorithms","score":0.9587000012397766,"subfield":{"id":"https://openalex.org/subfields/1711","display_name":"Signal Processing"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/bayesian-network","display_name":"Bayesian network","score":0.812102198600769},{"id":"https://openalex.org/keywords/usable","display_name":"USable","score":0.6857367753982544},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6214486956596375},{"id":"https://openalex.org/keywords/bayesian-probability","display_name":"Bayesian probability","score":0.6136347651481628},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4989492893218994},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.46053647994995117},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4580094516277313},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.39639076590538025},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.37127286195755005},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3695252537727356},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3676207661628723},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3339260518550873},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.18896228075027466},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.13537219166755676},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.12401661276817322}],"concepts":[{"id":"https://openalex.org/C33724603","wikidata":"https://www.wikidata.org/wiki/Q812540","display_name":"Bayesian network","level":2,"score":0.812102198600769},{"id":"https://openalex.org/C2780615836","wikidata":"https://www.wikidata.org/wiki/Q2471869","display_name":"USable","level":2,"score":0.6857367753982544},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6214486956596375},{"id":"https://openalex.org/C107673813","wikidata":"https://www.wikidata.org/wiki/Q812534","display_name":"Bayesian probability","level":2,"score":0.6136347651481628},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4989492893218994},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.46053647994995117},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4580094516277313},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.39639076590538025},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.37127286195755005},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3695252537727356},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3676207661628723},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3339260518550873},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18896228075027466},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13537219166755676},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12401661276817322},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1186/s40165-016-0021-2","is_oa":true,"landing_page_url":"https://doi.org/10.1186/s40165-016-0021-2","pdf_url":"https://decisionanalyticsjournal.springeropen.com/counter/pdf/10.1186/s40165-016-0021-2","source":{"id":"https://openalex.org/S2738189722","display_name":"Decision Analytics","issn_l":"2193-8636","issn":["2193-8636"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Decision Analytics","raw_type":"journal-article"},{"id":"pmh:oai:eprints.usq.edu.au:29725","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400692","display_name":"University of Southern Queensland ePrints (University of Southern Queensland)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I185523456","host_organization_name":"University of Southern Queensland","host_organization_lineage":["https://openalex.org/I185523456"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article (Commonwealth Reporting Category C)"},{"id":"pmh:oai:rune.une.edu.au:1959.11/43001","is_oa":true,"landing_page_url":"https://hdl.handle.net/1959.11/43001","pdf_url":"https://rune.une.edu.au/bitstreams/26e8f035-c337-4e03-a7ca-038116b39ed8/download","source":{"id":"https://openalex.org/S7407055448","display_name":"RUNE (Research UNE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"},{"id":"pmh:oai:econstor.eu:10419/185051","is_oa":true,"landing_page_url":"http://hdl.handle.net/10419/185051","pdf_url":null,"source":{"id":"https://openalex.org/S4306401696","display_name":"Econstor (Econstor)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"doc-type:article"}],"best_oa_location":{"id":"doi:10.1186/s40165-016-0021-2","is_oa":true,"landing_page_url":"https://doi.org/10.1186/s40165-016-0021-2","pdf_url":"https://decisionanalyticsjournal.springeropen.com/counter/pdf/10.1186/s40165-016-0021-2","source":{"id":"https://openalex.org/S2738189722","display_name":"Decision Analytics","issn_l":"2193-8636","issn":["2193-8636"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Decision Analytics","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320315885","display_name":"Australian Government","ror":"https://ror.org/0314h5y94"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2519715150.pdf","grobid_xml":"https://content.openalex.org/works/W2519715150.grobid-xml"},"referenced_works_count":58,"referenced_works":["https://openalex.org/W42156896","https://openalex.org/W67418649","https://openalex.org/W89551800","https://openalex.org/W1517993545","https://openalex.org/W1718135274","https://openalex.org/W1755360231","https://openalex.org/W1966601239","https://openalex.org/W1973611074","https://openalex.org/W1973899877","https://openalex.org/W1977539884","https://openalex.org/W1979698978","https://openalex.org/W1980578632","https://openalex.org/W1981918550","https://openalex.org/W1987011871","https://openalex.org/W1991937507","https://openalex.org/W1997919326","https://openalex.org/W2001916972","https://openalex.org/W2007487030","https://openalex.org/W2015127657","https://openalex.org/W2018116907","https://openalex.org/W2018591888","https://openalex.org/W2021099999","https://openalex.org/W2038661810","https://openalex.org/W2044824184","https://openalex.org/W2055090745","https://openalex.org/W2057331943","https://openalex.org/W2058150410","https://openalex.org/W2061098951","https://openalex.org/W2066139614","https://openalex.org/W2068429434","https://openalex.org/W2068499691","https://openalex.org/W2069005548","https://openalex.org/W2072709311","https://openalex.org/W2078518768","https://openalex.org/W2079220455","https://openalex.org/W2080833703","https://openalex.org/W2087326659","https://openalex.org/W2091435526","https://openalex.org/W2093058549","https://openalex.org/W2093332920","https://openalex.org/W2099534828","https://openalex.org/W2104403915","https://openalex.org/W2109590499","https://openalex.org/W2114836920","https://openalex.org/W2135310819","https://openalex.org/W2137694668","https://openalex.org/W2149987934","https://openalex.org/W2150798249","https://openalex.org/W2161511352","https://openalex.org/W2161648820","https://openalex.org/W2162028849","https://openalex.org/W2167536963","https://openalex.org/W2170112109","https://openalex.org/W2171620180","https://openalex.org/W2187594389","https://openalex.org/W4239863213","https://openalex.org/W4250143236","https://openalex.org/W4300672974"],"related_works":["https://openalex.org/W2982321410","https://openalex.org/W95465806","https://openalex.org/W2392004567","https://openalex.org/W2046296964","https://openalex.org/W2940029036","https://openalex.org/W4388292429","https://openalex.org/W2756595502","https://openalex.org/W2010789764","https://openalex.org/W2187233292","https://openalex.org/W2219281195"],"abstract_inverted_index":{"We":[0],"formalise":[1],"and":[2,22,34],"present":[3],"an":[4],"innovative":[5],"general":[6,36],"approach":[7,37],"for":[8,38,84],"developing":[9],"complex":[10,45,56,77],"system":[11,46,57,78],"models":[12,47,79],"from":[13,111],"survey":[14,26],"data":[15,27,110],"by":[16,115],"applying":[17],"Bayesian":[18,44,55,76],"Networks.":[19],"The":[20,50],"challenges":[21],"approaches":[23],"to":[24],"converting":[25],"into":[28,43],"usable":[29],"probability":[30],"forms":[31],"are":[32,65],"explained":[33,67],"a":[35,70,81,90,99],"integrating":[39],"expert":[40],"knowledge":[41],"(judgements)":[42],"is":[48,87,98,107],"presented.":[49],"structural":[51],"complexities":[52],"of":[53,75],"the":[54],"modelling":[58],"process,":[59],"based":[60],"on":[61],"various":[62],"decision":[63,85],"contexts,":[64],"also":[66],"along":[68],"with":[69],"solution.":[71],"A":[72],"novel":[73],"application":[74],"as":[80],"management":[82],"tool":[83],"making":[86],"demonstrated":[88],"using":[89,109],"railway":[91],"transport":[92,105],"case":[93],"study.":[94],"Customer":[95],"satisfaction,":[96],"which":[97],"Key":[100],"Performance":[101],"Indicator":[102],"in":[103],"public":[104],"management,":[106],"modelled":[108],"customer":[112],"surveys":[113],"conducted":[114],"Queensland":[116],"Rail,":[117],"Australia.":[118]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}