{"id":"https://openalex.org/W2011954229","doi":"https://doi.org/10.1186/2192-1962-2-7","title":"Quality of experience evaluation of voice communication: an affect-based approach","display_name":"Quality of experience evaluation of voice communication: an affect-based approach","publication_year":2012,"publication_date":"2012-03-20","ids":{"openalex":"https://openalex.org/W2011954229","doi":"https://doi.org/10.1186/2192-1962-2-7","mag":"2011954229"},"language":"en","primary_location":{"id":"doi:10.1186/2192-1962-2-7","is_oa":true,"landing_page_url":"https://doi.org/10.1186/2192-1962-2-7","pdf_url":"https://hcis-journal.springeropen.com/counter/pdf/10.1186/2192-1962-2-7","source":{"id":"https://openalex.org/S2497168432","display_name":"Human-centric Computing and Information Sciences","issn_l":"2192-1962","issn":["2192-1962"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human-centric Computing and Information Sciences","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://hcis-journal.springeropen.com/counter/pdf/10.1186/2192-1962-2-7","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101889001","display_name":"Abhishek Bhattacharya","orcid":"https://orcid.org/0000-0003-3369-3002"},"institutions":[{"id":"https://openalex.org/I19700959","display_name":"Florida International University","ror":"https://ror.org/02gz6gg07","country_code":"US","type":"education","lineage":["https://openalex.org/I19700959"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Abhishek Bhattacharya","raw_affiliation_strings":["School of Computing and Information Sciences, Florida International University, Miami, FL, 33199, USA","School of Computing & Information Sciences, Florida International University, Miami, USA"],"affiliations":[{"raw_affiliation_string":"School of Computing and Information Sciences, Florida International University, Miami, FL, 33199, USA","institution_ids":["https://openalex.org/I19700959"]},{"raw_affiliation_string":"School of Computing & Information Sciences, Florida International University, Miami, USA","institution_ids":["https://openalex.org/I19700959"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102569708","display_name":"Wanmin Wu","orcid":null},"institutions":[{"id":"https://openalex.org/I157725225","display_name":"University of Illinois Urbana-Champaign","ror":"https://ror.org/047426m28","country_code":"US","type":"education","lineage":["https://openalex.org/I157725225"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wanmin Wu","raw_affiliation_strings":["Department of Computer Science, University of Illinois at Urbana-Champaign, Urbana, IL, 61801, USA","Department of Computer Science, University of Illinois at Urbana Champaign, Urbana, USA#TAB#"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science, University of Illinois at Urbana-Champaign, Urbana, IL, 61801, USA","institution_ids":["https://openalex.org/I157725225"]},{"raw_affiliation_string":"Department of Computer Science, University of Illinois at Urbana Champaign, Urbana, USA#TAB#","institution_ids":["https://openalex.org/I157725225"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100433331","display_name":"Zhenyu Yang","orcid":"https://orcid.org/0000-0002-8199-2720"},"institutions":[{"id":"https://openalex.org/I19700959","display_name":"Florida International University","ror":"https://ror.org/02gz6gg07","country_code":"US","type":"education","lineage":["https://openalex.org/I19700959"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zhenyu Yang","raw_affiliation_strings":["School of Computing and Information Sciences, Florida International University, Miami, FL, 33199, USA","School of Computing & Information Sciences, Florida International University, Miami, USA"],"affiliations":[{"raw_affiliation_string":"School of Computing and Information Sciences, Florida International University, Miami, FL, 33199, USA","institution_ids":["https://openalex.org/I19700959"]},{"raw_affiliation_string":"School of Computing & Information Sciences, Florida International University, Miami, USA","institution_ids":["https://openalex.org/I19700959"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5101889001"],"corresponding_institution_ids":["https://openalex.org/I19700959"],"apc_list":null,"apc_paid":null,"fwci":6.1071,"has_fulltext":true,"cited_by_count":38,"citation_normalized_percentile":{"value":0.96900071,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"2","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11165","display_name":"Image and Video Quality Assessment","score":0.9896000027656555,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11165","display_name":"Image and Video Quality Assessment","score":0.9896000027656555,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12496","display_name":"Color perception and design","score":0.9761999845504761,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12032","display_name":"Multisensory perception and integration","score":0.9646999835968018,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7742094993591309},{"id":"https://openalex.org/keywords/voice-over-ip","display_name":"Voice over IP","score":0.7492766380310059},{"id":"https://openalex.org/keywords/burstiness","display_name":"Burstiness","score":0.6982810497283936},{"id":"https://openalex.org/keywords/quality-of-experience","display_name":"Quality of experience","score":0.6379740238189697},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.48661407828330994},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.46687954664230347},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.44702625274658203},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.42872944474220276},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.3604651093482971},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.22784748673439026},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.22486376762390137},{"id":"https://openalex.org/keywords/network-packet","display_name":"Network packet","score":0.16329622268676758},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1592991054058075}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7742094993591309},{"id":"https://openalex.org/C171246234","wikidata":"https://www.wikidata.org/wiki/Q81945","display_name":"Voice over IP","level":3,"score":0.7492766380310059},{"id":"https://openalex.org/C2781023610","wikidata":"https://www.wikidata.org/wiki/Q17006304","display_name":"Burstiness","level":3,"score":0.6982810497283936},{"id":"https://openalex.org/C2779333187","wikidata":"https://www.wikidata.org/wiki/Q3132648","display_name":"Quality of experience","level":3,"score":0.6379740238189697},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.48661407828330994},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.46687954664230347},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.44702625274658203},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.42872944474220276},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.3604651093482971},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.22784748673439026},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.22486376762390137},{"id":"https://openalex.org/C158379750","wikidata":"https://www.wikidata.org/wiki/Q214111","display_name":"Network packet","level":2,"score":0.16329622268676758},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1592991054058075},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1186/2192-1962-2-7","is_oa":true,"landing_page_url":"https://doi.org/10.1186/2192-1962-2-7","pdf_url":"https://hcis-journal.springeropen.com/counter/pdf/10.1186/2192-1962-2-7","source":{"id":"https://openalex.org/S2497168432","display_name":"Human-centric Computing and Information Sciences","issn_l":"2192-1962","issn":["2192-1962"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human-centric Computing and Information Sciences","raw_type":"journal-article"},{"id":"pmh:oai:digitalcommons.fiu.edu:cs_fac-1005","is_oa":true,"landing_page_url":"https://digitalcommons.fiu.edu/cs_fac/6","pdf_url":null,"source":{"id":"https://openalex.org/S4306401637","display_name":"Florida International University Digital Commons (Florida International University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I19700959","host_organization_name":"Florida International University","host_organization_lineage":["https://openalex.org/I19700959"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"School of Computing and Information Sciences","raw_type":"text"}],"best_oa_location":{"id":"doi:10.1186/2192-1962-2-7","is_oa":true,"landing_page_url":"https://doi.org/10.1186/2192-1962-2-7","pdf_url":"https://hcis-journal.springeropen.com/counter/pdf/10.1186/2192-1962-2-7","source":{"id":"https://openalex.org/S2497168432","display_name":"Human-centric Computing and Information Sciences","issn_l":"2192-1962","issn":["2192-1962"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human-centric Computing and Information Sciences","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G6524809968","display_name":"CSR: Small: Resource Management for 3D Communication Systems","funder_award_id":"1116023","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"}],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2011954229.pdf","grobid_xml":"https://content.openalex.org/works/W2011954229.grobid-xml"},"referenced_works_count":68,"referenced_works":["https://openalex.org/W46256233","https://openalex.org/W87743869","https://openalex.org/W135947408","https://openalex.org/W172050655","https://openalex.org/W1484792275","https://openalex.org/W1514944708","https://openalex.org/W1548011391","https://openalex.org/W1556970769","https://openalex.org/W1605792282","https://openalex.org/W1676314349","https://openalex.org/W1976808212","https://openalex.org/W1980492435","https://openalex.org/W2001829201","https://openalex.org/W2010363640","https://openalex.org/W2016474508","https://openalex.org/W2025250730","https://openalex.org/W2032254851","https://openalex.org/W2032427721","https://openalex.org/W2033943395","https://openalex.org/W2035255450","https://openalex.org/W2037477407","https://openalex.org/W2046071537","https://openalex.org/W2048296355","https://openalex.org/W2048701323","https://openalex.org/W2054794199","https://openalex.org/W2057722489","https://openalex.org/W2066214553","https://openalex.org/W2085662862","https://openalex.org/W2096131645","https://openalex.org/W2097128017","https://openalex.org/W2099703387","https://openalex.org/W2100379340","https://openalex.org/W2102351657","https://openalex.org/W2102953093","https://openalex.org/W2105937728","https://openalex.org/W2106186348","https://openalex.org/W2109626108","https://openalex.org/W2112558423","https://openalex.org/W2117645142","https://openalex.org/W2118407121","https://openalex.org/W2120298561","https://openalex.org/W2122028591","https://openalex.org/W2124864341","https://openalex.org/W2129994716","https://openalex.org/W2131601654","https://openalex.org/W2133990480","https://openalex.org/W2138095440","https://openalex.org/W2140205964","https://openalex.org/W2140651276","https://openalex.org/W2150779517","https://openalex.org/W2152474465","https://openalex.org/W2153635508","https://openalex.org/W2156333962","https://openalex.org/W2156503193","https://openalex.org/W2157236054","https://openalex.org/W2158275940","https://openalex.org/W2166593067","https://openalex.org/W2170931744","https://openalex.org/W2188206772","https://openalex.org/W2535255545","https://openalex.org/W2792339738","https://openalex.org/W3121820606","https://openalex.org/W4211153864","https://openalex.org/W4241645823","https://openalex.org/W4285719527","https://openalex.org/W4299608229","https://openalex.org/W4362597616","https://openalex.org/W6894130495"],"related_works":["https://openalex.org/W1843717240","https://openalex.org/W2340440348","https://openalex.org/W2083756677","https://openalex.org/W2737070158","https://openalex.org/W2508200300","https://openalex.org/W2074532070","https://openalex.org/W2044415708","https://openalex.org/W3200278794","https://openalex.org/W1978514417","https://openalex.org/W2884268961"],"abstract_inverted_index":{"Abstract":[0],"Voice":[1],"communication":[2],"systems":[3,25],"such":[4,34,141],"as":[5,35,92,142],"Voice-over":[6],"IP":[7],"(VoIP),":[8],"Public":[9],"Switched":[10],"Telephone":[11,15],"Networks,":[12,16],"and":[13,39,57,137,147,176],"Mobile":[14],"are":[17,52,72,117],"an":[18,104],"integral":[19],"means":[20],"of":[21,68,75,87,99,126,161,170,180],"human":[22,181],"tele-interaction.":[23],"These":[24],"pose":[26],"distinctive":[27],"challenges":[28],"due":[29],"to":[30,82,111],"their":[31],"unique":[32],"characteristics":[33],"low":[36],"volume,":[37],"burstiness":[38],"stringent":[40],"delay/loss":[41],"requirements":[42],"across":[43],"heterogeneous":[44],"underlying":[45],"network":[46],"technologies.":[47],"Effective":[48],"quality":[49],"evaluation":[50,70,107,175],"methodologies":[51],"important":[53],"for":[54,173],"system":[55,100],"development":[56],"refinement,":[58],"particularly":[59],"by":[60],"adopting":[61],"user":[62,186],"feedback":[63],"based":[64],"measurement.":[65],"Presently,":[66],"most":[67],"the":[69,96,167,178],"models":[71],"system-centric":[73],"(Quality":[74,86],"Service":[76],"or":[77,89],"QoS-based),":[78],"which":[79,109],"questioned":[80],"us":[81],"explore":[83],"a":[84,93],"user-centric":[85],"Experience":[88],"QoE-based)":[90],"approach":[91,124,172],"step":[94],"towards":[95],"human-centric":[97],"paradigm":[98],"design.":[101],"We":[102],"research":[103],"affect-based":[105],"QoE":[106,174],"framework":[108],"attempts":[110],"capture":[112],"users'":[113],"perception":[114],"while":[115],"they":[116],"engaged":[118],"in":[119,156,184],"voice":[120],"communication.":[121],"Our":[122],"modular":[123],"consists":[125],"feature":[127],"extraction":[128],"from":[129],"multiple":[130],"information":[131],"sources":[132],"including":[133],"various":[134],"affective":[135,182],"cues":[136],"different":[138],"classification":[139],"procedures":[140],"Support":[143],"Vector":[144],"Machines":[145],"(SVM)":[146],"k-Nearest":[148],"Neighbor":[149],"(kNN).":[150],"The":[151,163],"experimental":[152],"study":[153],"is":[154],"illustrated":[155],"depth":[157],"with":[158],"detailed":[159],"analysis":[160],"results.":[162],"evidences":[164],"collected":[165],"provide":[166],"potential":[168],"feasibility":[169],"our":[171],"suggest":[177],"consideration":[179],"attributes":[183],"modeling":[185],"experience.":[187]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":9},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":4}],"updated_date":"2026-04-21T08:09:41.155169","created_date":"2025-10-10T00:00:00"}