{"id":"https://openalex.org/W4289320802","doi":"https://doi.org/10.1177/20539517221115666","title":"Shall AI moderators be made visible? Perception of accountability and trust in moderation systems on social media platforms","display_name":"Shall AI moderators be made visible? Perception of accountability and trust in moderation systems on social media platforms","publication_year":2022,"publication_date":"2022-07-01","ids":{"openalex":"https://openalex.org/W4289320802","doi":"https://doi.org/10.1177/20539517221115666"},"language":"en","primary_location":{"id":"doi:10.1177/20539517221115666","is_oa":true,"landing_page_url":"https://doi.org/10.1177/20539517221115666","pdf_url":null,"source":{"id":"https://openalex.org/S2736409588","display_name":"Big Data & Society","issn_l":"2053-9517","issn":["2053-9517"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Big Data &amp; Society","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1177/20539517221115666","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015626693","display_name":"Marie Ozanne","orcid":"https://orcid.org/0000-0001-5355-0397"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]},{"id":"https://openalex.org/I4210151850","display_name":"SC Johnson (United States)","ror":"https://ror.org/05j1xsk75","country_code":"US","type":"company","lineage":["https://openalex.org/I4210151850"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Marie Ozanne","raw_affiliation_strings":["Cornell SC Johnson College of Business, Cornell University, Ithaca, NY, USA"],"affiliations":[{"raw_affiliation_string":"Cornell SC Johnson College of Business, Cornell University, Ithaca, NY, USA","institution_ids":["https://openalex.org/I4210151850","https://openalex.org/I205783295"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046875622","display_name":"Aparajita Bhandari","orcid":"https://orcid.org/0000-0002-4844-209X"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Aparajita Bhandari","raw_affiliation_strings":["Department of Communication, Cornell University, Ithaca, NY, USA"],"affiliations":[{"raw_affiliation_string":"Department of Communication, Cornell University, Ithaca, NY, USA","institution_ids":["https://openalex.org/I205783295"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042135500","display_name":"Natalya N. Bazarova","orcid":"https://orcid.org/0000-0001-5375-6598"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Natalya N Bazarova","raw_affiliation_strings":["Department of Communication, Cornell University, Ithaca, NY, USA"],"affiliations":[{"raw_affiliation_string":"Department of Communication, Cornell University, Ithaca, NY, USA","institution_ids":["https://openalex.org/I205783295"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028356812","display_name":"Dominic DiFranzo","orcid":"https://orcid.org/0000-0001-6039-1806"},"institutions":[{"id":"https://openalex.org/I186143895","display_name":"Lehigh University","ror":"https://ror.org/012afjb06","country_code":"US","type":"education","lineage":["https://openalex.org/I186143895"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dominic DiFranzo","raw_affiliation_strings":["Lehigh University, P.C. Rossin College of Engineering and Applied Science, Bethlehem, PA, USA"],"affiliations":[{"raw_affiliation_string":"Lehigh University, P.C. Rossin College of Engineering and Applied Science, Bethlehem, PA, USA","institution_ids":["https://openalex.org/I186143895"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5015626693"],"corresponding_institution_ids":["https://openalex.org/I205783295","https://openalex.org/I4210151850"],"apc_list":{"value":800,"currency":"USD","value_usd":800},"apc_paid":{"value":800,"currency":"USD","value_usd":800},"fwci":3.0539,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.92425635,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"9","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12262","display_name":"Hate Speech and Cyberbullying Detection","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12262","display_name":"Hate Speech and Cyberbullying Detection","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.942300021648407,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10485","display_name":"Bullying, Victimization, and Aggression","score":0.9277999997138977,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.9644923210144043},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6721454858779907},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.6495117545127869},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6203678250312805},{"id":"https://openalex.org/keywords/ambiguity","display_name":"Ambiguity","score":0.6039217710494995},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5638329982757568},{"id":"https://openalex.org/keywords/visibility","display_name":"Visibility","score":0.5589033365249634},{"id":"https://openalex.org/keywords/objectivity","display_name":"Objectivity (philosophy)","score":0.5400439500808716},{"id":"https://openalex.org/keywords/moderated-mediation","display_name":"Moderated mediation","score":0.5264953970909119},{"id":"https://openalex.org/keywords/accountability","display_name":"Accountability","score":0.48978281021118164},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.4284846782684326},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2665453553199768},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.15033698081970215},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1292172074317932},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.0854022204875946}],"concepts":[{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.9644923210144043},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6721454858779907},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.6495117545127869},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6203678250312805},{"id":"https://openalex.org/C2780522230","wikidata":"https://www.wikidata.org/wiki/Q1140419","display_name":"Ambiguity","level":2,"score":0.6039217710494995},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5638329982757568},{"id":"https://openalex.org/C123403432","wikidata":"https://www.wikidata.org/wiki/Q654068","display_name":"Visibility","level":2,"score":0.5589033365249634},{"id":"https://openalex.org/C2482559","wikidata":"https://www.wikidata.org/wiki/Q206330","display_name":"Objectivity (philosophy)","level":2,"score":0.5400439500808716},{"id":"https://openalex.org/C24614281","wikidata":"https://www.wikidata.org/wiki/Q17086331","display_name":"Moderated mediation","level":2,"score":0.5264953970909119},{"id":"https://openalex.org/C2776007630","wikidata":"https://www.wikidata.org/wiki/Q2798912","display_name":"Accountability","level":2,"score":0.48978281021118164},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.4284846782684326},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2665453553199768},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.15033698081970215},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1292172074317932},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0854022204875946},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1177/20539517221115666","is_oa":true,"landing_page_url":"https://doi.org/10.1177/20539517221115666","pdf_url":null,"source":{"id":"https://openalex.org/S2736409588","display_name":"Big Data & Society","issn_l":"2053-9517","issn":["2053-9517"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Big Data &amp; Society","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:041fcbe843b444fbada770d18973a2d8","is_oa":true,"landing_page_url":"https://doaj.org/article/041fcbe843b444fbada770d18973a2d8","pdf_url":null,"source":{"id":"https://openalex.org/S112646816","display_name":"SHILAP Revista de lepidopterolog\u00eda","issn_l":"0300-5267","issn":["0300-5267","2340-4078"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Big Data & Society, Vol 9 (2022)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1177/20539517221115666","is_oa":true,"landing_page_url":"https://doi.org/10.1177/20539517221115666","pdf_url":null,"source":{"id":"https://openalex.org/S2736409588","display_name":"Big Data & Society","issn_l":"2053-9517","issn":["2053-9517"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Big Data &amp; Society","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.800000011920929,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":49,"referenced_works":["https://openalex.org/W1863383539","https://openalex.org/W1951724000","https://openalex.org/W1981328181","https://openalex.org/W1989630473","https://openalex.org/W2024218234","https://openalex.org/W2040432179","https://openalex.org/W2042922813","https://openalex.org/W2068969132","https://openalex.org/W2112209522","https://openalex.org/W2136686335","https://openalex.org/W2332851105","https://openalex.org/W2405896853","https://openalex.org/W2465463612","https://openalex.org/W2544318541","https://openalex.org/W2548475155","https://openalex.org/W2555691318","https://openalex.org/W2575439561","https://openalex.org/W2771185572","https://openalex.org/W2792183666","https://openalex.org/W2796133875","https://openalex.org/W2796239588","https://openalex.org/W2796346703","https://openalex.org/W2800596622","https://openalex.org/W2810997908","https://openalex.org/W2895144199","https://openalex.org/W2908334570","https://openalex.org/W2910732263","https://openalex.org/W2937920640","https://openalex.org/W2942109571","https://openalex.org/W2943327675","https://openalex.org/W2945828977","https://openalex.org/W2955853369","https://openalex.org/W2964034671","https://openalex.org/W2980905358","https://openalex.org/W2983361284","https://openalex.org/W2985601033","https://openalex.org/W2991138171","https://openalex.org/W3008694996","https://openalex.org/W3014697753","https://openalex.org/W3019099043","https://openalex.org/W3081389081","https://openalex.org/W3122532917","https://openalex.org/W3125633690","https://openalex.org/W3199491951","https://openalex.org/W4225894744","https://openalex.org/W4229958791","https://openalex.org/W4231553177","https://openalex.org/W4365388135","https://openalex.org/W4391374907"],"related_works":["https://openalex.org/W2392812199","https://openalex.org/W2353179089","https://openalex.org/W2740268725","https://openalex.org/W3093710306","https://openalex.org/W4200176076","https://openalex.org/W2129951714","https://openalex.org/W2969304181","https://openalex.org/W2073279551","https://openalex.org/W3173888843","https://openalex.org/W2586037687"],"abstract_inverted_index":{"This":[0],"study":[1,133],"examines":[2],"how":[3],"visibility":[4,160],"of":[5,11,16,28,55,127,156,161],"a":[6,21,29,35],"content":[7,13,163],"moderator":[8,149],"and":[9,52,92,121,143],"ambiguity":[10],"moderated":[12,42,77],"influence":[14],"perception":[15],"the":[17,26,53,89,97,116,128,140,154,159,166],"moderation":[18,56,90,98,118,129,141,164],"system":[19,68,91,144],"in":[20,34,88,96,115,124,165],"social":[22,37,167],"media":[23,38,168],"environment.":[24,169],"In":[25],"course":[27],"two-day":[30],"pre-registered":[31],"experiment":[32],"conducted":[33],"realistic":[36],"simulation,":[39],"participants":[40,122],"encountered":[41],"comments":[43,75],"that":[44,73,135],"were":[45,76],"either":[46,58],"unequivocally":[47],"harsh":[48],"or":[49,60,65],"ambiguously":[50,102],"worded,":[51],"source":[54],"was":[57],"unidentified,":[59],"attributed":[61],"to":[62,107,138],"other":[63,82],"users":[64,84,136],"an":[66,79,147],"automated":[67],"(AI).":[69],"The":[70],"results":[71],"show":[72],"when":[74,146],"by":[78],"AI":[80,148],"versus":[81],"users,":[83],"perceived":[85,117],"less":[86,94],"accountability":[87],"had":[93],"trust":[95],"decision,":[99],"especially":[100],"for":[101],"worded":[103],"harassments,":[104],"as":[105],"opposed":[106],"clear":[108],"harassment":[109],"cases.":[110],"However,":[111],"no":[112],"differences":[113],"emerged":[114],"fairness,":[119],"objectivity,":[120],"confidence":[123],"their":[125],"understanding":[126],"process.":[130],"Overall,":[131],"our":[132],"demonstrates":[134],"tend":[137],"question":[139],"decision":[142],"more":[145],"is":[150],"visible,":[151],"which":[152],"highlights":[153],"complexity":[155],"effectively":[157],"managing":[158],"automatic":[162]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":12},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":3},{"year":2019,"cited_by_count":1}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}
