{"id":"https://openalex.org/W4415440092","doi":"https://doi.org/10.1177/15701255251386165","title":"Engaging Citizens on Government Social\u00a0Media Page: The Role of Content\u00a0Characteristics","display_name":"Engaging Citizens on Government Social\u00a0Media Page: The Role of Content\u00a0Characteristics","publication_year":2025,"publication_date":"2025-10-22","ids":{"openalex":"https://openalex.org/W4415440092","doi":"https://doi.org/10.1177/15701255251386165"},"language":"en","primary_location":{"id":"doi:10.1177/15701255251386165","is_oa":false,"landing_page_url":"https://doi.org/10.1177/15701255251386165","pdf_url":null,"source":{"id":"https://openalex.org/S2764374723","display_name":"Information Polity","issn_l":"1570-1255","issn":["1570-1255","1875-8754"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Polity","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043272566","display_name":"Zainatun N. Hussin","orcid":"https://orcid.org/0000-0002-6332-5625"},"institutions":[{"id":"https://openalex.org/I161371597","display_name":"Universiti of Malaysia Sabah","ror":"https://ror.org/040v70252","country_code":"MY","type":"education","lineage":["https://openalex.org/I161371597"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Zainatun N Hussin","raw_affiliation_strings":["Universiti Malaysia Sabah,\u00a0Sabah, Malaysia"],"raw_orcid":"https://orcid.org/0000-0002-6332-5625","affiliations":[{"raw_affiliation_string":"Universiti Malaysia Sabah,\u00a0Sabah, Malaysia","institution_ids":["https://openalex.org/I161371597"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028600814","display_name":"Christie Pei-Yee Chin","orcid":"https://orcid.org/0000-0001-9009-2049"},"institutions":[{"id":"https://openalex.org/I161371597","display_name":"Universiti of Malaysia Sabah","ror":"https://ror.org/040v70252","country_code":"MY","type":"education","lineage":["https://openalex.org/I161371597"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Christie Pei-Yee Chin","raw_affiliation_strings":["Universiti Malaysia Sabah,\u00a0Sabah, Malaysia"],"raw_orcid":"https://orcid.org/0000-0001-9009-2049","affiliations":[{"raw_affiliation_string":"Universiti Malaysia Sabah,\u00a0Sabah, Malaysia","institution_ids":["https://openalex.org/I161371597"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089425661","display_name":"Stephen Laison Sondoh","orcid":"https://orcid.org/0000-0002-0058-8858"},"institutions":[{"id":"https://openalex.org/I161371597","display_name":"Universiti of Malaysia Sabah","ror":"https://ror.org/040v70252","country_code":"MY","type":"education","lineage":["https://openalex.org/I161371597"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Stephen L Sondoh Jr","raw_affiliation_strings":["Universiti Malaysia Sabah,\u00a0Sabah, Malaysia"],"raw_orcid":"https://orcid.org/0000-0002-0058-8858","affiliations":[{"raw_affiliation_string":"Universiti Malaysia Sabah,\u00a0Sabah, Malaysia","institution_ids":["https://openalex.org/I161371597"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5028600814"],"corresponding_institution_ids":["https://openalex.org/I161371597"],"apc_list":null,"apc_paid":null,"fwci":5.4411,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.95527527,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":97},"biblio":{"volume":"30","issue":"4","first_page":"302","last_page":"320"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9805999994277954,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7258999943733215},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6711999773979187},{"id":"https://openalex.org/keywords/content-analysis","display_name":"Content analysis","score":0.6157000064849854},{"id":"https://openalex.org/keywords/presentation","display_name":"Presentation (obstetrics)","score":0.6136000156402588},{"id":"https://openalex.org/keywords/content","display_name":"Content (measure theory)","score":0.39980000257492065},{"id":"https://openalex.org/keywords/citizen-media","display_name":"Citizen media","score":0.37470000982284546},{"id":"https://openalex.org/keywords/social-engagement","display_name":"Social engagement","score":0.36739999055862427},{"id":"https://openalex.org/keywords/e-participation","display_name":"e-participation","score":0.3474000096321106}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7258999943733215},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6711999773979187},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.635200023651123},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.6157000064849854},{"id":"https://openalex.org/C2777601897","wikidata":"https://www.wikidata.org/wiki/Q3409113","display_name":"Presentation (obstetrics)","level":2,"score":0.6136000156402588},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.46239998936653137},{"id":"https://openalex.org/C2778152352","wikidata":"https://www.wikidata.org/wiki/Q5165061","display_name":"Content (measure theory)","level":2,"score":0.39980000257492065},{"id":"https://openalex.org/C502529886","wikidata":"https://www.wikidata.org/wiki/Q4384758","display_name":"Citizen media","level":3,"score":0.37470000982284546},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37139999866485596},{"id":"https://openalex.org/C9701087","wikidata":"https://www.wikidata.org/wiki/Q1283504","display_name":"Social engagement","level":2,"score":0.36739999055862427},{"id":"https://openalex.org/C2778056439","wikidata":"https://www.wikidata.org/wiki/Q1273235","display_name":"e-participation","level":3,"score":0.3474000096321106},{"id":"https://openalex.org/C67037518","wikidata":"https://www.wikidata.org/wiki/Q1916340","display_name":"Media relations","level":2,"score":0.33980000019073486},{"id":"https://openalex.org/C101293273","wikidata":"https://www.wikidata.org/wiki/Q579716","display_name":"User-generated content","level":3,"score":0.32690000534057617},{"id":"https://openalex.org/C3020234875","wikidata":"https://www.wikidata.org/wiki/Q1260632","display_name":"Media content","level":2,"score":0.3224000036716461},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3057999908924103},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.29440000653266907},{"id":"https://openalex.org/C205112559","wikidata":"https://www.wikidata.org/wiki/Q7257735","display_name":"Public engagement","level":2,"score":0.28839999437332153},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.27489998936653137},{"id":"https://openalex.org/C529147693","wikidata":"https://www.wikidata.org/wiki/Q1193236","display_name":"News media","level":2,"score":0.2565000057220459},{"id":"https://openalex.org/C558299567","wikidata":"https://www.wikidata.org/wiki/Q11033","display_name":"Mass media","level":2,"score":0.2529999911785126},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2502000033855438}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/15701255251386165","is_oa":false,"landing_page_url":"https://doi.org/10.1177/15701255251386165","pdf_url":null,"source":{"id":"https://openalex.org/S2764374723","display_name":"Information Polity","issn_l":"1570-1255","issn":["1570-1255","1875-8754"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Polity","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W145217728","https://openalex.org/W1963015513","https://openalex.org/W1990807804","https://openalex.org/W1992188101","https://openalex.org/W1992871311","https://openalex.org/W2003826613","https://openalex.org/W2023599621","https://openalex.org/W2035381879","https://openalex.org/W2041544708","https://openalex.org/W2042157621","https://openalex.org/W2067404301","https://openalex.org/W2075915611","https://openalex.org/W2083861009","https://openalex.org/W2083960138","https://openalex.org/W2108752510","https://openalex.org/W2138679593","https://openalex.org/W2146307317","https://openalex.org/W2151275433","https://openalex.org/W2312397180","https://openalex.org/W2325292504","https://openalex.org/W2345409786","https://openalex.org/W2489907907","https://openalex.org/W2555217187","https://openalex.org/W2587835464","https://openalex.org/W2588296872","https://openalex.org/W2606615419","https://openalex.org/W2736857580","https://openalex.org/W2754058803","https://openalex.org/W2765377987","https://openalex.org/W2766245834","https://openalex.org/W2769352809","https://openalex.org/W2782446728","https://openalex.org/W2783058398","https://openalex.org/W2789476451","https://openalex.org/W2794378704","https://openalex.org/W2794621317","https://openalex.org/W2889293146","https://openalex.org/W2907561855","https://openalex.org/W2912664715","https://openalex.org/W2922183391","https://openalex.org/W2931016607","https://openalex.org/W2946967887","https://openalex.org/W3009560945","https://openalex.org/W3012425389","https://openalex.org/W3015216621","https://openalex.org/W3030512304","https://openalex.org/W3080290015","https://openalex.org/W3089088820","https://openalex.org/W3110847979","https://openalex.org/W3116300941","https://openalex.org/W3117372823","https://openalex.org/W3118361266","https://openalex.org/W3123112026","https://openalex.org/W3123679541","https://openalex.org/W3126560874","https://openalex.org/W3132875342","https://openalex.org/W3139810548","https://openalex.org/W3196806563","https://openalex.org/W3209461451","https://openalex.org/W4200197663","https://openalex.org/W4206117874","https://openalex.org/W4210764005","https://openalex.org/W4211080481","https://openalex.org/W4221132114","https://openalex.org/W4281886291","https://openalex.org/W4282588375","https://openalex.org/W4295706181","https://openalex.org/W4324290575","https://openalex.org/W4386256612","https://openalex.org/W4386650058"],"related_works":[],"abstract_inverted_index":{"Assessing":[0],"citizen":[1,44,142,165],"engagement":[2,124,166],"and":[3,40,63,73,120,128,137,174,206,223,233,262],"exploring":[4],"its":[5,21,212],"influencing":[6],"factors":[7],"has":[8],"become":[9],"imperative":[10],"to":[11,19,28,79,126,162,217,225,253,255,269],"help":[12],"the":[13,30,35,74,81,89,98,105,115,122,151,203,218,230,270,279],"government":[14,36,237],"in":[15,118,197],"leveraging":[16],"social":[17,38,156,190,220],"media":[18,39,70,109,130,176,191,221,234],"improve":[20],"public":[22],"service":[23],"delivery.":[24],"This":[25,144,214],"study":[26,145,215],"aims":[27],"examine":[29],"content":[31,67,92,119,172,227,232,244,251],"characteristics":[32],"posted":[33,91],"by":[34,80,169,259],"on":[37,43,141,155,249,278],"their":[41],"impact":[42,140],"engagement.":[45,143],"Content":[46],"analysis":[47],"of":[48,76,150,243,247,282],"1264":[49],"Facebook":[50],"posts":[51],"from":[52,58],"three":[53,69],"Malaysian":[54],"ministries":[55],"were":[56],"employed":[57],"May":[59],"until":[60],"June":[61],"2022":[62],"coded":[64],"into":[65],"four":[66],"types,":[68,245],"richness":[71],"levels,":[72],"percentage":[75],"comments":[77],"replied":[78],"government.":[82],"Findings":[83],"revealed":[84],"that":[85],"information":[86],"provision":[87],"was":[88,97,114,134],"highest":[90],"type,":[93,252],"yet":[94,209],"symbolic":[95,170],"presentation":[96,171],"most":[99,116,123],"engaging,":[100],"across":[101],"all":[102],"ministries.":[103],"On":[104],"other":[106],"hand,":[107],"moderate":[108,175],"richness,":[110,177],"such":[111],"as":[112,274],"images,":[113],"attached":[117],"yielded":[121],"compared":[125],"low":[127,136,280],"high":[129],"richness.":[131,235],"Responsiveness":[132],"level":[133],"also":[135,267],"had":[138],"no":[139],"presents":[146],"a":[147,240],"novel":[148],"finding":[149],"government's":[152,219,271],"communicative":[153],"practice":[154],"media.":[157],"The":[158,236],"findings":[159],"contribute":[160],"significantly":[161],"understanding":[163],"how":[164],"is":[167,192],"influenced":[168],"type":[173],"while":[178],"perceived":[179],"responsiveness":[180,283],"calls":[181],"for":[182,187],"immediate":[183],"improvements.":[184],"Key":[185],"points":[186],"practitioners:":[188],"While":[189],"currently":[193],"common":[194],"worldwide,":[195],"governments":[196],"developing":[198],"countries":[199],"are":[200],"still":[201],"at":[202],"informational":[204],"stage":[205],"have":[207],"not":[208],"fully":[210],"realised":[211],"benefits.":[213],"contributes":[216,268],"strategy":[222,273],"helps":[224],"maximise":[226],"posting":[228],"using":[229],"right":[231],"should":[238],"adopt":[239],"balanced":[241],"mix":[242],"instead":[246],"over-focusing":[248],"one":[250],"cater":[254],"diverse":[256],"audience":[257],"needs":[258],"informing,":[260],"involving,":[261],"emotionally":[263],"engaging":[264],"citizens.":[265],"It":[266],"communication":[272],"it":[275],"provides":[276],"evidence":[277],"quality":[281],"level.":[284]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-07-02T09:51:11.867554","created_date":"2025-10-24T00:00:00"}