{"id":"https://openalex.org/W4410518551","doi":"https://doi.org/10.1177/14614448251338512","title":"The platformization of emotions: Managing affective labor in platform-mediated game work","display_name":"The platformization of emotions: Managing affective labor in platform-mediated game work","publication_year":2025,"publication_date":"2025-05-20","ids":{"openalex":"https://openalex.org/W4410518551","doi":"https://doi.org/10.1177/14614448251338512"},"language":"en","primary_location":{"id":"doi:10.1177/14614448251338512","is_oa":false,"landing_page_url":"https://doi.org/10.1177/14614448251338512","pdf_url":null,"source":{"id":"https://openalex.org/S88603889","display_name":"New Media & Society","issn_l":"1461-4448","issn":["1461-4448","1461-7315"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"New Media & Society","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Ting He","orcid":"https://orcid.org/0009-0000-0739-2834"},"institutions":[{"id":"https://openalex.org/I130238516","display_name":"University of Minnesota","ror":"https://ror.org/017zqws13","country_code":"US","type":"education","lineage":["https://openalex.org/I130238516"]},{"id":"https://openalex.org/I4210101327","display_name":"Twin Cities Orthopedics","ror":"https://ror.org/01en4s460","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210101327"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Ting He","raw_affiliation_strings":["University of Minnesota Twin Cities, USA"],"raw_orcid":"https://orcid.org/0009-0000-0739-2834","affiliations":[{"raw_affiliation_string":"University of Minnesota Twin Cities, USA","institution_ids":["https://openalex.org/I4210101327","https://openalex.org/I130238516"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037970532","display_name":"Colin Agur","orcid":"https://orcid.org/0000-0003-0799-6691"},"institutions":[{"id":"https://openalex.org/I130238516","display_name":"University of Minnesota","ror":"https://ror.org/017zqws13","country_code":"US","type":"education","lineage":["https://openalex.org/I130238516"]},{"id":"https://openalex.org/I4210101327","display_name":"Twin Cities Orthopedics","ror":"https://ror.org/01en4s460","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210101327"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Colin Agur","raw_affiliation_strings":["University of Minnesota Twin Cities, USA"],"raw_orcid":"https://orcid.org/0000-0003-0799-6691","affiliations":[{"raw_affiliation_string":"University of Minnesota Twin Cities, USA","institution_ids":["https://openalex.org/I4210101327","https://openalex.org/I130238516"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I130238516","https://openalex.org/I4210101327"],"apc_list":null,"apc_paid":null,"fwci":6.3931,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.95428584,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":98},"biblio":{"volume":"28","issue":"6","first_page":"2760","last_page":"2778"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11540","display_name":"Gender, Feminism, and Media","score":0.948199987411499,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13927","display_name":"Cyberloafing and Workplace Behavior","score":0.9424999952316284,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-labor","display_name":"Emotional labor","score":0.5962834358215332},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5706928372383118},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4906691312789917},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.45240363478660583},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.34226274490356445},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3214460611343384},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09996172785758972}],"concepts":[{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.5962834358215332},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5706928372383118},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4906691312789917},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.45240363478660583},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.34226274490356445},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3214460611343384},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09996172785758972},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/14614448251338512","is_oa":false,"landing_page_url":"https://doi.org/10.1177/14614448251338512","pdf_url":null,"source":{"id":"https://openalex.org/S88603889","display_name":"New Media & Society","issn_l":"1461-4448","issn":["1461-4448","1461-7315"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"New Media & Society","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320309636","display_name":"University of Minnesota","ror":"https://ror.org/03grvy078"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W1606999530","https://openalex.org/W1979290264","https://openalex.org/W2189437686","https://openalex.org/W2287376531","https://openalex.org/W2571172251","https://openalex.org/W2712952578","https://openalex.org/W2766610997","https://openalex.org/W2799304086","https://openalex.org/W2892117148","https://openalex.org/W2920399064","https://openalex.org/W2946965146","https://openalex.org/W3036998917","https://openalex.org/W3043673706","https://openalex.org/W3092043490","https://openalex.org/W3123711316","https://openalex.org/W3132634266","https://openalex.org/W3134875193","https://openalex.org/W3137106079","https://openalex.org/W3157231780","https://openalex.org/W3212744717","https://openalex.org/W4220926149","https://openalex.org/W4249673087","https://openalex.org/W4250938738","https://openalex.org/W4281255320","https://openalex.org/W4282979022","https://openalex.org/W4286715920","https://openalex.org/W4296043225","https://openalex.org/W4300953662","https://openalex.org/W4312880831","https://openalex.org/W4377241602","https://openalex.org/W4384563855","https://openalex.org/W4385551656","https://openalex.org/W4390695553"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4391375266","https://openalex.org/W2028441298","https://openalex.org/W4250726255","https://openalex.org/W2186473665","https://openalex.org/W1549141472","https://openalex.org/W4206046442","https://openalex.org/W2794727319","https://openalex.org/W337716561","https://openalex.org/W2135312864"],"abstract_inverted_index":{"This":[0,101],"study":[1,102],"examines":[2],"the":[3,32,105],"management":[4],"of":[5,107],"affective":[6],"labor":[7],"on":[8,27],"E-Pal,":[9],"a":[10],"US-based":[11],"gaming":[12,41],"freelancer":[13],"platform":[14,44],"where":[15],"gig":[16],"workers":[17,88,97,117],"provide":[18],"companionship":[19],"and":[20,50,70,76,92,115,121],"intimacy":[21],"to":[22,52],"clients":[23],"during":[24],"gaming.":[25],"Based":[26],"interviews":[28],"with":[29,57,89],"27":[30],"workers,":[31,73],"research":[33],"reveals":[34],"that":[35],"E-Pal":[36],"prioritizes":[37],"emotional":[38,55,109],"connection":[39],"over":[40],"skills.":[42],"The":[43,59],"uses":[45],"authenticity":[46],"expectations,":[47],"performance":[48],"evaluations,":[49],"gamification":[51],"regulate":[53],"workers\u2019":[54],"interactions":[56],"customers.":[58],"findings":[60],"also":[61,103],"highlight":[62],"how":[63],"E-Pal\u2019s":[64],"algorithmic":[65],"visibility":[66],"disproportionately":[67],"favors":[68],"Asian":[69],"Latina":[71],"female":[72],"reinforcing":[74],"gender":[75],"racial":[77],"stereotypes":[78],"for":[79,112],"economic":[80],"gain.":[81],"A":[82],"tiered":[83],"governance":[84],"system":[85],"rewards":[86],"high-performing":[87],"greater":[90],"agency":[91],"financial":[93],"benefits,":[94],"while":[95],"lower-tier":[96],"often":[98],"experience":[99],"precarity.":[100],"illustrates":[104],"toll":[106],"constant":[108],"availability,":[110],"particularly":[111],"minority":[113],"groups":[114],"non-US":[116],"who":[118],"face":[119],"physical":[120],"mental":[122],"health":[123],"challenges":[124],"without":[125],"adequate":[126],"institutional":[127],"support.":[128]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1}],"updated_date":"2026-05-30T06:14:24.967023","created_date":"2025-10-10T00:00:00"}