{"id":"https://openalex.org/W3011449107","doi":"https://doi.org/10.1177/1460458220913429","title":"Why do people call crisis helplines? Identifying taxonomies of presenting reasons and discovering associations between these reasons","display_name":"Why do people call crisis helplines? Identifying taxonomies of presenting reasons and discovering associations between these reasons","publication_year":2020,"publication_date":"2020-04-18","ids":{"openalex":"https://openalex.org/W3011449107","doi":"https://doi.org/10.1177/1460458220913429","mag":"3011449107","pmid":"https://pubmed.ncbi.nlm.nih.gov/32306837"},"language":"en","primary_location":{"id":"doi:10.1177/1460458220913429","is_oa":true,"landing_page_url":"https://doi.org/10.1177/1460458220913429","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/1460458220913429","source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://journals.sagepub.com/doi/pdf/10.1177/1460458220913429","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065449876","display_name":"Robin Turkington","orcid":"https://orcid.org/0000-0002-8853-6322"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Robin Turkington","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038610271","display_name":"Maurice Mulvenna","orcid":"https://orcid.org/0000-0002-1554-0785"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Maurice D Mulvenna","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067279312","display_name":"Raymond Bond","orcid":"https://orcid.org/0000-0002-1078-2232"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Raymond R Bond","raw_affiliation_strings":["Ulster University at Jordanstown, UK"],"affiliations":[{"raw_affiliation_string":"Ulster University at Jordanstown, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062570946","display_name":"Siobhan O\u2019Neill","orcid":"https://orcid.org/0000-0002-8786-2118"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Siobhan O\u2019Neill","raw_affiliation_strings":["Ulster University at Coleraine, UK"],"affiliations":[{"raw_affiliation_string":"Ulster University at Coleraine, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069947672","display_name":"Courtney Potts","orcid":"https://orcid.org/0000-0002-5621-1611"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Courtney Potts","raw_affiliation_strings":["Ulster University at Jordanstown, UK"],"affiliations":[{"raw_affiliation_string":"Ulster University at Jordanstown, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011323102","display_name":"Ch\u00e9rie Armour","orcid":"https://orcid.org/0000-0001-7649-3874"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Cherie Armour","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089270376","display_name":"Edel Ennis","orcid":"https://orcid.org/0000-0002-9677-0725"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Edel Ennis","raw_affiliation_strings":["Ulster University at Coleraine, UK"],"affiliations":[{"raw_affiliation_string":"Ulster University at Coleraine, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033992208","display_name":"Catherine Millman","orcid":"https://orcid.org/0000-0002-0257-3721"},"institutions":[{"id":"https://openalex.org/I4210125885","display_name":"Public Health Agency","ror":"https://ror.org/03ek62e72","country_code":"GB","type":"other","lineage":["https://openalex.org/I4210125885"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Catherine Millman","raw_affiliation_strings":["Public Health Agency, UK"],"affiliations":[{"raw_affiliation_string":"Public Health Agency, UK","institution_ids":["https://openalex.org/I4210125885"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5065449876"],"corresponding_institution_ids":[],"apc_list":{"value":1500,"currency":"USD","value_usd":1500},"apc_paid":{"value":1500,"currency":"USD","value_usd":1500},"fwci":3.6408,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.93869415,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"26","issue":"4","first_page":"2597","last_page":"2613"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.9304999709129333,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.9304999709129333,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3714306950569153},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3449951410293579},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33909353613853455},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3359273672103882},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.33320608735084534}],"concepts":[{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3714306950569153},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3449951410293579},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33909353613853455},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3359273672103882},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.33320608735084534}],"mesh":[{"descriptor_ui":"D001523","descriptor_name":"Mental Disorders","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D001523","descriptor_name":"Mental Disorders","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D001523","descriptor_name":"Mental Disorders","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013405","descriptor_name":"Suicide","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D013405","descriptor_name":"Suicide","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D013405","descriptor_name":"Suicide","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D013689","descriptor_name":"Telephone","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013689","descriptor_name":"Telephone","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013689","descriptor_name":"Telephone","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D015995","descriptor_name":"Prevalence","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D015995","descriptor_name":"Prevalence","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D015995","descriptor_name":"Prevalence","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":4,"locations":[{"id":"doi:10.1177/1460458220913429","is_oa":true,"landing_page_url":"https://doi.org/10.1177/1460458220913429","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/1460458220913429","source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},{"id":"pmid:32306837","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/32306837","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health informatics journal","raw_type":null},{"id":"pmh:oai:pure.atira.dk:publications/ed4df2e7-26d0-4ec9-a49c-1f85a4d6b577","is_oa":true,"landing_page_url":"https://pure.ulster.ac.uk/en/publications/ed4df2e7-26d0-4ec9-a49c-1f85a4d6b577","pdf_url":"https://pure.ulster.ac.uk/ws/files/78803040/Why_do_people_call_crisis_helplines_Identifying_taxonomies_of_presenting_reasons_and_discovering_associations_between_these_reasons.pdf","source":{"id":"https://openalex.org/S4306402454","display_name":"Ulster University Research Portal (Ulster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I138801177","host_organization_name":"University of Ulster","host_organization_lineage":["https://openalex.org/I138801177"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Turkington, R, Mulvenna, M, Bond, RR, O'Neill, S, Potts, C, Armour, C, Ennis, E & Millman, C 2020, 'Why do people call crisis helplines? Identifying taxonomies of presenting reasons and discovering associations between these reasons', Health Informatics Journal, vol. 26, no. 4, pp. 2597-2613. https://doi.org/10.1177/1460458220913429","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:pure.qub.ac.uk/portal:publications/4e3654fb-9e37-40df-b3ad-c8bae7573262","is_oa":true,"landing_page_url":"https://pure.qub.ac.uk/en/publications/4e3654fb-9e37-40df-b3ad-c8bae7573262","pdf_url":"https://pureadmin.qub.ac.uk/ws/files/212010233/1460458220913429.pdf","source":{"id":"https://openalex.org/S4306402319","display_name":"Research Portal (Queen's University Belfast)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I126231945","host_organization_name":"Queen's University Belfast","host_organization_lineage":["https://openalex.org/I126231945"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Turkington , R , Mulvenna , M D , Bond , R R , O\u2019Neill , S , Potts , C , Armour , C , Ennis , E &amp; Millman , C 2020 , ' Why do people call crisis helplines? Identifying taxonomies of presenting reasons and discovering associations between these reasons ' , Health Informatics Journal . https://doi.org/10.1177/1460458220913429","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1177/1460458220913429","is_oa":true,"landing_page_url":"https://doi.org/10.1177/1460458220913429","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/1460458220913429","source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320316531","display_name":"Department for the Economy","ror":"https://ror.org/0161w0r98"},{"id":"https://openalex.org/F4320320853","display_name":"Public Health Agency","ror":"https://ror.org/03ek62e72"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3011449107.pdf","grobid_xml":"https://content.openalex.org/works/W3011449107.grobid-xml"},"referenced_works_count":20,"referenced_works":["https://openalex.org/W1972494816","https://openalex.org/W2045487373","https://openalex.org/W2049076648","https://openalex.org/W2072837969","https://openalex.org/W2082180924","https://openalex.org/W2087887327","https://openalex.org/W2094631599","https://openalex.org/W2117815928","https://openalex.org/W2126613157","https://openalex.org/W2142830619","https://openalex.org/W2150766729","https://openalex.org/W2152906948","https://openalex.org/W2329018733","https://openalex.org/W2549734245","https://openalex.org/W2582743722","https://openalex.org/W2765195643","https://openalex.org/W2784856350","https://openalex.org/W2802528103","https://openalex.org/W2901608201","https://openalex.org/W2977775486"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":{"The":[0,222],"objective":[1],"of":[2,68,87,100,102,156,213],"this":[3],"study":[4],"is":[5],"to":[6,76,92,120,141,205],"identify":[7,121],"the":[8,30,43,52,59,63,94,109,124,144,157,211,232],"most":[9,145],"common":[10,146],"reasons":[11,53,126,139,147,166,216],"for":[12,46,107,127,148,174,217],"contacting":[13,108,149,218],"a":[14,19,35,55,153,188,219],"crisis":[15,39,83,220],"helpline":[16,40],"through":[17],"analysing":[18],"large":[20],"call":[21,31,207],"log":[22,32,208],"data":[23,33,71,209],"set.":[24],"Two":[25],"taxonomies":[26,134,169],"were":[27,74,89,111,152,162],"identified":[28],"within":[29],"from":[34],"Northern":[36],"Ireland":[37],"telephone":[38],"(Lifeline),":[41],"categorising":[42],"cited":[44],"reason":[45],"each":[47,227],"call.":[48],"One":[49],"taxonomy":[50,61,203,228],"categorised":[51],"at":[54],"fine":[56],"granular":[57],"level;":[58],"other":[60],"used":[62,119],"relatively":[64],"coarser":[65],"International":[66],"Classification":[67],"Diseases-10.":[69],"Exploratory":[70],"analytic":[72],"techniques":[73],"applied":[75],"discover":[77],"insights":[78,230],"into":[79,231],"why":[80],"individuals":[81],"contact":[82],"helplines.":[84],"Risk":[85],"ratings":[86,183],"calls":[88,137],"also":[90],"compared":[91],"assess":[93],"associations":[95,122,233],"between":[96,123,165,234],"presenting":[97,125,215,235],"issue":[98],"and":[99,151,195,238],"risk":[101,171,182],"suicide":[103,142],"as":[104],"assessed.":[105],"Reasons":[106,173],"service":[110],"assessed":[112],"across":[113],"geolocations.":[114],"Association":[115],"rule":[116,224],"mining":[117,225],"was":[118],"client's":[128],"calls.":[129],"Results":[130],"demonstrate":[131],"that":[132,136,177],"both":[133,168],"show":[135],"with":[138,180,187],"relating":[140],"are":[143,178,241],"Lifeline":[150],"prominent":[154],"feature":[155],"discovered":[158],"association":[159,223],"rules.":[160],"There":[161],"significant":[163],"differences":[164],"in":[167],"concerning":[170],"ratings.":[172],"calling":[175,186],"helplines":[176],"associated":[179],"higher":[181],"include":[184],"those":[185],"personality":[189],"disorder,":[190],"mental":[191],"disorders,":[192],"delusional":[193],"disorders":[194],"drugs":[196],"(legal).":[197],"In":[198],"conclusion,":[199],"employing":[200],"two":[201],"differing":[202],"approaches":[204],"analyse":[206],"reveals":[210],"prevalence":[212],"main":[214],"helpline.":[221],"using":[226],"provided":[229],"reasons.":[236],"Practical":[237],"research":[239],"applications":[240],"discussed.":[242]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
