{"id":"https://openalex.org/W2890630647","doi":"https://doi.org/10.1177/1460458218792668","title":"Data analytics of call log data to identify caller behaviour patterns from a mental health and well-being helpline","display_name":"Data analytics of call log data to identify caller behaviour patterns from a mental health and well-being helpline","publication_year":2018,"publication_date":"2018-09-17","ids":{"openalex":"https://openalex.org/W2890630647","doi":"https://doi.org/10.1177/1460458218792668","mag":"2890630647","pmid":"https://pubmed.ncbi.nlm.nih.gov/30222034"},"language":"en","primary_location":{"id":"doi:10.1177/1460458218792668","is_oa":true,"landing_page_url":"https://doi.org/10.1177/1460458218792668","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/1460458218792668","source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://journals.sagepub.com/doi/pdf/10.1177/1460458218792668","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062570946","display_name":"Siobhan O\u2019Neill","orcid":"https://orcid.org/0000-0002-8786-2118"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Siobhan O\u2019Neill","raw_affiliation_strings":["Ulster University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulster University, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Raymond R Bond","orcid":null},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Raymond R Bond","raw_affiliation_strings":["Ulster University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulster University, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052180780","display_name":"Alexander Grigorash","orcid":"https://orcid.org/0000-0002-4820-0322"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Alexander Grigorash","raw_affiliation_strings":["Ulster University, UK"],"raw_orcid":"https://orcid.org/0000-0002-4820-0322","affiliations":[{"raw_affiliation_string":"Ulster University, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014812019","display_name":"Colette Ramsey","orcid":"https://orcid.org/0000-0002-8258-3400"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Colette Ramsey","raw_affiliation_strings":["Ulster University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulster University, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011323102","display_name":"Ch\u00e9rie Armour","orcid":"https://orcid.org/0000-0001-7649-3874"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Cherie Armour","raw_affiliation_strings":["Ulster University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulster University, UK","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038610271","display_name":"Maurice Mulvenna","orcid":"https://orcid.org/0000-0002-1554-0785"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Maurice D Mulvenna","raw_affiliation_strings":["Ulster University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ulster University, UK","institution_ids":["https://openalex.org/I138801177"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5052180780"],"corresponding_institution_ids":["https://openalex.org/I138801177"],"apc_list":{"value":1500,"currency":"USD","value_usd":1500},"apc_paid":null,"fwci":2.7231,"has_fulltext":true,"cited_by_count":25,"citation_normalized_percentile":{"value":0.90237954,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"25","issue":"4","first_page":"1722","last_page":"1738"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13283","display_name":"Mental Health Research Topics","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13283","display_name":"Mental Health Research Topics","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11270","display_name":"Complex Systems and Time Series Analysis","score":0.9315999746322632,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpline","display_name":"Helpline","score":0.828471302986145},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6517703533172607},{"id":"https://openalex.org/keywords/cluster-analysis","display_name":"Cluster analysis","score":0.6136232614517212},{"id":"https://openalex.org/keywords/mental-health","display_name":"Mental health","score":0.5520869493484497},{"id":"https://openalex.org/keywords/identifier","display_name":"Identifier","score":0.5404245853424072},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.5403246283531189},{"id":"https://openalex.org/keywords/duration","display_name":"Duration (music)","score":0.5275285243988037},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.46155357360839844},{"id":"https://openalex.org/keywords/informatics","display_name":"Informatics","score":0.45366790890693665},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.30655258893966675},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.22053059935569763},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.18461844325065613},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.11949476599693298},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.0830492377281189}],"concepts":[{"id":"https://openalex.org/C2779690104","wikidata":"https://www.wikidata.org/wiki/Q1482145","display_name":"Helpline","level":2,"score":0.828471302986145},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6517703533172607},{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.6136232614517212},{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.5520869493484497},{"id":"https://openalex.org/C154504017","wikidata":"https://www.wikidata.org/wiki/Q853614","display_name":"Identifier","level":2,"score":0.5404245853424072},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.5403246283531189},{"id":"https://openalex.org/C112758219","wikidata":"https://www.wikidata.org/wiki/Q16038819","display_name":"Duration (music)","level":2,"score":0.5275285243988037},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.46155357360839844},{"id":"https://openalex.org/C191630685","wikidata":"https://www.wikidata.org/wiki/Q4027615","display_name":"Informatics","level":2,"score":0.45366790890693665},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.30655258893966675},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.22053059935569763},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.18461844325065613},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.11949476599693298},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0830492377281189},{"id":"https://openalex.org/C194828623","wikidata":"https://www.wikidata.org/wiki/Q2861470","display_name":"Emergency medicine","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D000070456","descriptor_name":"Call Centers","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D000070456","descriptor_name":"Call Centers","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D000070456","descriptor_name":"Call Centers","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D000070456","descriptor_name":"Call Centers","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D000070456","descriptor_name":"Call Centers","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D000070456","descriptor_name":"Call Centers","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D000077488","descriptor_name":"Data Science","qualifier_ui":"Q000379","qualifier_name":"methods","is_major_topic":false},{"descriptor_ui":"D000077488","descriptor_name":"Data Science","qualifier_ui":"Q000379","qualifier_name":"methods","is_major_topic":false},{"descriptor_ui":"D000077488","descriptor_name":"Data Science","qualifier_ui":"Q000379","qualifier_name":"methods","is_major_topic":false},{"descriptor_ui":"D000077488","descriptor_name":"Data Science","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D000077488","descriptor_name":"Data Science","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D000077488","descriptor_name":"Data Science","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D000328","descriptor_name":"Adult","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000328","descriptor_name":"Adult","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000328","descriptor_name":"Adult","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003625","descriptor_name":"Data Collection","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D003625","descriptor_name":"Data Collection","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D003625","descriptor_name":"Data Collection","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D005260","descriptor_name":"Female","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005260","descriptor_name":"Female","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005260","descriptor_name":"Female","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008297","descriptor_name":"Male","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008297","descriptor_name":"Male","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008297","descriptor_name":"Male","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008605","descriptor_name":"Mental Health Services","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D008605","descriptor_name":"Mental Health Services","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D008605","descriptor_name":"Mental Health Services","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000379","qualifier_name":"methods","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000379","qualifier_name":"methods","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000379","qualifier_name":"methods","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false}],"locations_count":4,"locations":[{"id":"doi:10.1177/1460458218792668","is_oa":true,"landing_page_url":"https://doi.org/10.1177/1460458218792668","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/1460458218792668","source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},{"id":"pmid:30222034","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/30222034","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health informatics journal","raw_type":null},{"id":"pmh:oai:pure.atira.dk:publications/807fd952-91db-4104-80a8-3649ef8133a4","is_oa":true,"landing_page_url":"https://pure.ulster.ac.uk/en/publications/807fd952-91db-4104-80a8-3649ef8133a4","pdf_url":"https://pure.ulster.ac.uk/ws/files/12646916/_system_appendPDF_proof_hi_2.pdf","source":{"id":"https://openalex.org/S4306402454","display_name":"Ulster University Research Portal (Ulster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I138801177","host_organization_name":"University of Ulster","host_organization_lineage":["https://openalex.org/I138801177"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"O'Neill, S, Bond, RR, Grigorash, A, Ramsey, C, Armour, C & Mulvenna, M 2019, 'Data analytics of call log data to identify caller behaviour patterns from a mental health and wellbeing helpline', Health Informatics Journal, vol. 25, no. 4, pp. 1722-1738. https://doi.org/10.1177/1460458218792668","raw_type":"article"},{"id":"pmh:oai:pure.qub.ac.uk/portal:publications/2ba7a633-5ed6-4dba-8719-692a5758ad83","is_oa":false,"landing_page_url":"https://pure.qub.ac.uk/en/publications/2ba7a633-5ed6-4dba-8719-692a5758ad83","pdf_url":null,"source":{"id":"https://openalex.org/S4306402319","display_name":"Research Portal (Queen's University Belfast)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I126231945","host_organization_name":"Queen's University Belfast","host_organization_lineage":["https://openalex.org/I126231945"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"O\u2019Neill, S, Bond, R R, Grigorash, A, Ramsey, C, Armour, C & Mulvenna, M D 2018, 'Data analytics of call log data to identify caller behaviour patterns from a mental health and well-being helpline', Health Informatics Journal. https://doi.org/10.1177/1460458218792668","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.1177/1460458218792668","is_oa":true,"landing_page_url":"https://doi.org/10.1177/1460458218792668","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/1460458218792668","source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2890630647.pdf"},"referenced_works_count":10,"referenced_works":["https://openalex.org/W1552091181","https://openalex.org/W2039698234","https://openalex.org/W2088034408","https://openalex.org/W2119996119","https://openalex.org/W2127666955","https://openalex.org/W2134784013","https://openalex.org/W2413892710","https://openalex.org/W2487163330","https://openalex.org/W2549734245","https://openalex.org/W2799766028"],"related_works":["https://openalex.org/W2405006314","https://openalex.org/W4280535339","https://openalex.org/W2075525862","https://openalex.org/W4381949879","https://openalex.org/W2162247559","https://openalex.org/W2066370819","https://openalex.org/W4235130909","https://openalex.org/W4246937684","https://openalex.org/W2348837382","https://openalex.org/W3083449009"],"abstract_inverted_index":{"This":[0,140],"work":[1,141],"presents":[2],"an":[3],"analysis":[4],"of":[5,25,86,120,127,152],"3.5":[6],"million":[7],"calls":[8,128],"made":[9],"to":[10,18,65,82,93,146],"a":[11,38,47,52,110],"mental":[12,155],"health":[13,156],"and":[14,51,88,117,133,150,163],"well-being":[15],"helpline,":[16],"seeking":[17,154],"answer":[19],"the":[20,84,148],"question,":[21],"what":[22],"different":[23],"groups":[24,107,114],"callers":[26,153],"can":[27,99],"be":[28,100],"characterised":[29],"by":[30],"specific":[31],"usage":[32],"patterns?":[33],"Calls":[34],"were":[35],"extracted":[36],"from":[37],"telephony":[39],"informatics":[40],"system.":[41],"Each":[42],"call":[43],"was":[44,73,91],"logged":[45],"with":[46],"date,":[48],"time,":[49],"duration":[50],"unique":[53],"identifier":[54],"allowing":[55],"for":[56,161],"repeat":[57],"caller":[58,106],"analysis.":[59],"We":[60],"utilized":[61],"data":[62],"mining":[63],"techniques":[64],"reveal":[66],"new":[67,143],"insights":[68,160],"into":[69,102],"help-seeking":[70],"behaviours.":[71],"Analysis":[72],"carried":[74],"out":[75],"using":[76],"unsupervised":[77],"machine":[78],"learning":[79],"(K-means":[80],"clustering)":[81],"discover":[83],"types":[85],"callers,":[87],"Fourier":[89],"transform":[90],"used":[92],"ascertain":[94],"periodicity":[95],"in":[96],"calls.":[97],"Callers":[98],"clustered":[101],"five":[103],"or":[104],"six":[105],"that":[108],"offer":[109],"meaningful":[111],"interpretation.":[112],"Cluster":[113],"are":[115,138],"stable":[116],"re-emerge":[118],"regardless":[119],"which":[121],"year":[122],"is":[123],"considered.":[124],"The":[125],"volume":[126],"exhibits":[129],"strong":[130],"repetitive":[131],"intra-day":[132],"intra-week":[134],"patterns.":[135],"Intra-month":[136],"repetitions":[137],"absent.":[139],"provides":[142],"data-driven":[144],"findings":[145],"model":[147],"type":[149],"behaviour":[151],"support.":[157],"It":[158],"offers":[159],"computer-mediated":[162],"telephony-based":[164],"helpline":[165],"management.":[166]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":1}],"updated_date":"2026-05-22T06:13:13.366637","created_date":"2018-09-27T00:00:00"}