{"id":"https://openalex.org/W2330588301","doi":"https://doi.org/10.1177/1460458214537005","title":"Designing and evaluating a balanced scorecard for a health information management department in a Canadian urban non-teaching hospital","display_name":"Designing and evaluating a balanced scorecard for a health information management department in a Canadian urban non-teaching hospital","publication_year":2014,"publication_date":"2014-06-19","ids":{"openalex":"https://openalex.org/W2330588301","doi":"https://doi.org/10.1177/1460458214537005","mag":"2330588301","pmid":"https://pubmed.ncbi.nlm.nih.gov/24948412"},"language":"en","primary_location":{"id":"doi:10.1177/1460458214537005","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1460458214537005","pdf_url":null,"source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005306685","display_name":"Pria Nippak","orcid":"https://orcid.org/0000-0001-8943-0696"},"institutions":[{"id":"https://openalex.org/I530967","display_name":"Toronto Metropolitan University","ror":"https://ror.org/05g13zd79","country_code":"CA","type":"education","lineage":["https://openalex.org/I530967"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Pria MD Nippak","raw_affiliation_strings":["Ryerson University, Canada"],"affiliations":[{"raw_affiliation_string":"Ryerson University, Canada","institution_ids":["https://openalex.org/I530967"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039825042","display_name":"Julius Isidro Veracion","orcid":null},"institutions":[{"id":"https://openalex.org/I530967","display_name":"Toronto Metropolitan University","ror":"https://ror.org/05g13zd79","country_code":"CA","type":"education","lineage":["https://openalex.org/I530967"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Julius Isidro Veracion","raw_affiliation_strings":["Ryerson University, Canada"],"affiliations":[{"raw_affiliation_string":"Ryerson University, Canada","institution_ids":["https://openalex.org/I530967"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074538144","display_name":"Maria Muia","orcid":null},"institutions":[{"id":"https://openalex.org/I2800061829","display_name":"North York General Hospital","ror":"https://ror.org/05b3hqn14","country_code":"CA","type":"healthcare","lineage":["https://openalex.org/I2800061829"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Maria Muia","raw_affiliation_strings":["North York General Hospital, Canada"],"affiliations":[{"raw_affiliation_string":"North York General Hospital, Canada","institution_ids":["https://openalex.org/I2800061829"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012548147","display_name":"Candace J Ikeda-Douglas","orcid":null},"institutions":[{"id":"https://openalex.org/I530967","display_name":"Toronto Metropolitan University","ror":"https://ror.org/05g13zd79","country_code":"CA","type":"education","lineage":["https://openalex.org/I530967"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Candace J Ikeda-Douglas","raw_affiliation_strings":["Ryerson University, Canada"],"affiliations":[{"raw_affiliation_string":"Ryerson University, Canada","institution_ids":["https://openalex.org/I530967"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038575320","display_name":"Winston Isaac","orcid":null},"institutions":[{"id":"https://openalex.org/I530967","display_name":"Toronto Metropolitan University","ror":"https://ror.org/05g13zd79","country_code":"CA","type":"education","lineage":["https://openalex.org/I530967"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Winston W Isaac","raw_affiliation_strings":["Ryerson University, Canada"],"affiliations":[{"raw_affiliation_string":"Ryerson University, Canada","institution_ids":["https://openalex.org/I530967"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5005306685"],"corresponding_institution_ids":["https://openalex.org/I530967"],"apc_list":{"value":1500,"currency":"USD","value_usd":1500},"apc_paid":null,"fwci":1.1267,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.84111409,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"22","issue":"2","first_page":"120","last_page":"139"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9674000144004822,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9674000144004822,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9408000111579895,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.9136000275611877,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.9389547109603882},{"id":"https://openalex.org/keywords/health-information","display_name":"Health information","score":0.4945819079875946},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.4418795108795166},{"id":"https://openalex.org/keywords/medical-emergency","display_name":"Medical emergency","score":0.4398263096809387},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4113295376300812},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.3741171956062317},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.35250866413116455},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3483692705631256},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3302294611930847},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.312219500541687},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2042408287525177},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.18812772631645203}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.9389547109603882},{"id":"https://openalex.org/C2982795734","wikidata":"https://www.wikidata.org/wiki/Q870895","display_name":"Health information","level":3,"score":0.4945819079875946},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4418795108795166},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.4398263096809387},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4113295376300812},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3741171956062317},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.35250866413116455},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3483692705631256},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3302294611930847},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.312219500541687},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2042408287525177},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.18812772631645203},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D002170","descriptor_name":"Canada","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D002170","descriptor_name":"Canada","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D002170","descriptor_name":"Canada","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006761","descriptor_name":"Hospitals","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006761","descriptor_name":"Hospitals","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006761","descriptor_name":"Hospitals","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D009937","descriptor_name":"Organizational Objectives","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D009937","descriptor_name":"Organizational Objectives","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D009937","descriptor_name":"Organizational Objectives","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D010934","descriptor_name":"Planning Techniques","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D010934","descriptor_name":"Planning Techniques","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D010934","descriptor_name":"Planning Techniques","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D019985","descriptor_name":"Benchmarking","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D019985","descriptor_name":"Benchmarking","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D019985","descriptor_name":"Benchmarking","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D063025","descriptor_name":"Health Information Management","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D063025","descriptor_name":"Health Information Management","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D063025","descriptor_name":"Health Information Management","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false}],"locations_count":2,"locations":[{"id":"doi:10.1177/1460458214537005","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1460458214537005","pdf_url":null,"source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},{"id":"pmid:24948412","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/24948412","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health informatics journal","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","score":0.6100000143051147,"display_name":"Sustainable cities and communities"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W336479184","https://openalex.org/W1540716080","https://openalex.org/W1541155954","https://openalex.org/W1573656160","https://openalex.org/W1968496622","https://openalex.org/W1980027767","https://openalex.org/W1986742525","https://openalex.org/W1987622004","https://openalex.org/W2025139489","https://openalex.org/W2034960640","https://openalex.org/W2080477953","https://openalex.org/W2084374603","https://openalex.org/W3151727758"],"related_works":["https://openalex.org/W1997877311","https://openalex.org/W2505003522","https://openalex.org/W4252572615","https://openalex.org/W2480839567","https://openalex.org/W2042891485","https://openalex.org/W2077826995","https://openalex.org/W2103378308","https://openalex.org/W4241524198","https://openalex.org/W950842689","https://openalex.org/W2168126645"],"abstract_inverted_index":{"This":[0],"report":[1],"is":[2,79,115,166],"a":[3,6,80,154,158],"description":[4],"of":[5,29,42,66,68,93,120,126,153,179],"balanced":[7,34,47,77,95,155,181],"scorecard":[8,35,48,78,96,156,182],"design":[9],"and":[10,40,55,101,136,185],"evaluation":[11,41,125,186],"process":[12,138],"conducted":[13],"for":[14,157],"the":[15,30,43,46,50,62,64,69,76,91,94,104,110,118,124,134,142,146,151,170,180],"health":[16,31,51,70,159,171],"information":[17,32,52,71,160,172],"management":[18,33,53,72,122,161,173],"department":[19,54,73,105,174],"at":[20],"an":[21],"urban":[22],"non-teaching":[23],"hospital":[24],"in":[25,83,150,176],"Canada.":[26],"The":[27],"creation":[28],"involved":[36],"planning,":[37],"development,":[38,183],"implementation,":[39,184],"indicators":[44,144],"within":[45,98,145],"by":[49],"required":[56],"6":[57],"months":[58],"to":[59,106,117,140,168],"complete.":[60],"Following":[61],"evaluation,":[63],"majority":[65],"members":[67],"agreed":[74],"that":[75,114,133],"useful":[81],"tool":[82],"reporting":[84],"key":[85,127,143],"performance":[86,128],"indicators.":[87,129],"These":[88],"findings":[89],"support":[90],"success":[92],"development":[97,152],"this":[99],"setting":[100],"will":[102],"help":[103],"better":[107],"align":[108],"with":[109],"hospital's":[111],"corporate":[112],"strategy":[113],"linked":[116],"provision":[119],"efficient":[121],"through":[123],"Thus,":[130],"it":[131,165],"appears":[132],"planning":[135],"selection":[137],"used":[139],"determine":[141],"study":[147],"can":[148],"aid":[149],"department.":[162],"In":[163],"addition,":[164],"important":[167],"include":[169],"staff":[175],"all":[177],"stages":[178],"phases.":[187]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":5},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
