{"id":"https://openalex.org/W2137665980","doi":"https://doi.org/10.1177/1460458213486470","title":"Cyborg practices: Call-handlers and computerised decision support systems in urgent and emergency care","display_name":"Cyborg practices: Call-handlers and computerised decision support systems in urgent and emergency care","publication_year":2014,"publication_date":"2014-05-08","ids":{"openalex":"https://openalex.org/W2137665980","doi":"https://doi.org/10.1177/1460458213486470","mag":"2137665980","pmid":"https://pubmed.ncbi.nlm.nih.gov/24810726"},"language":"en","primary_location":{"id":"doi:10.1177/1460458213486470","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1460458213486470","pdf_url":null,"source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008365226","display_name":"Catherine Pope","orcid":"https://orcid.org/0000-0002-8935-6702"},"institutions":[{"id":"https://openalex.org/I43439940","display_name":"University of Southampton","ror":"https://ror.org/01ryk1543","country_code":"GB","type":"education","lineage":["https://openalex.org/I43439940"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Catherine Pope","raw_affiliation_strings":["University of Southampton, UK","University of Southampton UK"],"affiliations":[{"raw_affiliation_string":"University of Southampton, UK","institution_ids":["https://openalex.org/I43439940"]},{"raw_affiliation_string":"University of Southampton UK","institution_ids":["https://openalex.org/I43439940"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011064334","display_name":"Susan Halford","orcid":"https://orcid.org/0000-0001-5102-1790"},"institutions":[{"id":"https://openalex.org/I43439940","display_name":"University of Southampton","ror":"https://ror.org/01ryk1543","country_code":"GB","type":"education","lineage":["https://openalex.org/I43439940"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Susan Halford","raw_affiliation_strings":["University of Southampton, UK","University of Southampton UK"],"affiliations":[{"raw_affiliation_string":"University of Southampton, UK","institution_ids":["https://openalex.org/I43439940"]},{"raw_affiliation_string":"University of Southampton UK","institution_ids":["https://openalex.org/I43439940"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086612608","display_name":"Joanne Turnbull","orcid":"https://orcid.org/0000-0002-5006-4438"},"institutions":[{"id":"https://openalex.org/I43439940","display_name":"University of Southampton","ror":"https://ror.org/01ryk1543","country_code":"GB","type":"education","lineage":["https://openalex.org/I43439940"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Joanne Turnbull","raw_affiliation_strings":["University of Southampton, UK","University of Southampton UK"],"affiliations":[{"raw_affiliation_string":"University of Southampton, UK","institution_ids":["https://openalex.org/I43439940"]},{"raw_affiliation_string":"University of Southampton UK","institution_ids":["https://openalex.org/I43439940"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044076194","display_name":"Jane Prichard","orcid":"https://orcid.org/0000-0001-7455-2244"},"institutions":[{"id":"https://openalex.org/I43439940","display_name":"University of Southampton","ror":"https://ror.org/01ryk1543","country_code":"GB","type":"education","lineage":["https://openalex.org/I43439940"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jane Prichard","raw_affiliation_strings":["University of Southampton, UK","University of Southampton UK"],"affiliations":[{"raw_affiliation_string":"University of Southampton, UK","institution_ids":["https://openalex.org/I43439940"]},{"raw_affiliation_string":"University of Southampton UK","institution_ids":["https://openalex.org/I43439940"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5008365226"],"corresponding_institution_ids":["https://openalex.org/I43439940"],"apc_list":{"value":1500,"currency":"USD","value_usd":1500},"apc_paid":null,"fwci":3.1271,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.93257431,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"20","issue":"2","first_page":"118","last_page":"126"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14173","display_name":"Education, Healthcare and Sociology Research","score":0.9641000032424927,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.954800009727478,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.8037493824958801},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.7335029244422913},{"id":"https://openalex.org/keywords/clinical-decision-support-system","display_name":"Clinical decision support system","score":0.6191771626472473},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.520530104637146},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5024333000183105},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4991123676300049},{"id":"https://openalex.org/keywords/experiential-learning","display_name":"Experiential learning","score":0.48496365547180176},{"id":"https://openalex.org/keywords/r-cast","display_name":"R-CAST","score":0.4717123210430145},{"id":"https://openalex.org/keywords/salient","display_name":"Salient","score":0.46501070261001587},{"id":"https://openalex.org/keywords/decision-aids","display_name":"Decision aids","score":0.4469185173511505},{"id":"https://openalex.org/keywords/clinical-decision-making","display_name":"Clinical decision making","score":0.4388800859451294},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4261956512928009},{"id":"https://openalex.org/keywords/embodied-cognition","display_name":"Embodied cognition","score":0.41474491357803345},{"id":"https://openalex.org/keywords/business-decision-mapping","display_name":"Business decision mapping","score":0.3793606758117676},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.24680057168006897},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.22325167059898376},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.21786829829216003},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2131461203098297}],"concepts":[{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.8037493824958801},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.7335029244422913},{"id":"https://openalex.org/C63527458","wikidata":"https://www.wikidata.org/wiki/Q5133829","display_name":"Clinical decision support system","level":3,"score":0.6191771626472473},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.520530104637146},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5024333000183105},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4991123676300049},{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.48496365547180176},{"id":"https://openalex.org/C59719044","wikidata":"https://www.wikidata.org/wiki/Q7273265","display_name":"R-CAST","level":4,"score":0.4717123210430145},{"id":"https://openalex.org/C2780719617","wikidata":"https://www.wikidata.org/wiki/Q1030752","display_name":"Salient","level":2,"score":0.46501070261001587},{"id":"https://openalex.org/C2780033181","wikidata":"https://www.wikidata.org/wiki/Q24962805","display_name":"Decision aids","level":3,"score":0.4469185173511505},{"id":"https://openalex.org/C2989179672","wikidata":"https://www.wikidata.org/wiki/Q6806500","display_name":"Clinical decision making","level":2,"score":0.4388800859451294},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4261956512928009},{"id":"https://openalex.org/C100609095","wikidata":"https://www.wikidata.org/wiki/Q1335050","display_name":"Embodied cognition","level":2,"score":0.41474491357803345},{"id":"https://openalex.org/C97944126","wikidata":"https://www.wikidata.org/wiki/Q5001864","display_name":"Business decision mapping","level":3,"score":0.3793606758117676},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.24680057168006897},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.22325167059898376},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.21786829829216003},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2131461203098297},{"id":"https://openalex.org/C204787440","wikidata":"https://www.wikidata.org/wiki/Q188504","display_name":"Alternative medicine","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C177713679","wikidata":"https://www.wikidata.org/wiki/Q679690","display_name":"Intensive care medicine","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D000465","descriptor_name":"Algorithms","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000465","descriptor_name":"Algorithms","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000465","descriptor_name":"Algorithms","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000465","descriptor_name":"Algorithms","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D004632","descriptor_name":"Emergency Medical Services","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D004632","descriptor_name":"Emergency Medical Services","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D004632","descriptor_name":"Emergency Medical Services","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D004632","descriptor_name":"Emergency Medical Services","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D005103","descriptor_name":"Expert Systems","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005103","descriptor_name":"Expert Systems","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005103","descriptor_name":"Expert Systems","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005103","descriptor_name":"Expert Systems","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D015277","descriptor_name":"Hotlines","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D020000","descriptor_name":"Decision Support Systems, Clinical","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D020000","descriptor_name":"Decision Support Systems, Clinical","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D020000","descriptor_name":"Decision Support Systems, Clinical","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D020000","descriptor_name":"Decision Support Systems, Clinical","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D039602","descriptor_name":"After-Hours Care","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D039602","descriptor_name":"After-Hours Care","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D039602","descriptor_name":"After-Hours Care","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false},{"descriptor_ui":"D039602","descriptor_name":"After-Hours Care","qualifier_ui":"Q000458","qualifier_name":"organization & administration","is_major_topic":false}],"locations_count":5,"locations":[{"id":"doi:10.1177/1460458213486470","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1460458213486470","pdf_url":null,"source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},{"id":"pmid:24810726","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/24810726","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health informatics journal","raw_type":null},{"id":"pmh:oai:eprints.soton.ac.uk:364913","is_oa":false,"landing_page_url":"http://doi.org/10.1177/1460458213486470>).","pdf_url":null,"source":{"id":"https://openalex.org/S4306401019","display_name":"ePrints Soton (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},{"id":"pmh:oai:research-information.bris.ac.uk:openaire_cris_publications/c940c0f0-4ac8-440f-870a-52b6762920d2","is_oa":false,"landing_page_url":"https://research-information.bris.ac.uk/en/publications/c940c0f0-4ac8-440f-870a-52b6762920d2","pdf_url":null,"source":{"id":"https://openalex.org/S7407055359","display_name":"Explore Bristol Research","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Pope, C, Halford, S, Turnbull, J & Prichard, J S 2014, 'Cyborg practices: call-handlers and computerised decision support systems in urgent and emergency care', Health Informatics Journal, vol. 20, no. 2, pp. 118-126. https://doi.org/10.1177/1460458213486470","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:research-information.bris.ac.uk:publications/c940c0f0-4ac8-440f-870a-52b6762920d2","is_oa":false,"landing_page_url":"https://hdl.handle.net/1983/c940c0f0-4ac8-440f-870a-52b6762920d2","pdf_url":null,"source":{"id":"https://openalex.org/S4306400895","display_name":"Bristol Research (University of Bristol)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I36234482","host_organization_name":"University of Bristol","host_organization_lineage":["https://openalex.org/I36234482"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Pope, C, Halford, S, Turnbull, J & Prichard, J S 2014, 'Cyborg practices: call-handlers and computerised decision support systems in urgent and emergency care', Health Informatics Journal, vol. 20, no. 2, pp. 118-126. https://doi.org/10.1177/1460458213486470","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7699999809265137,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320319990","display_name":"National Institute for Health and Care Research","ror":"https://ror.org/0187kwz08"},{"id":"https://openalex.org/F4320332161","display_name":"National Institutes of Health","ror":"https://ror.org/01cwqze88"},{"id":"https://openalex.org/F4320334784","display_name":"Health Services Research Programme","ror":null},{"id":"https://openalex.org/F4320334785","display_name":"Health Services and Delivery Research Programme","ror":"https://ror.org/0187kwz08"},{"id":"https://openalex.org/F4320336711","display_name":"Health and Health Services Research Fund","ror":null}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W1484650616","https://openalex.org/W1503058399","https://openalex.org/W2020055916","https://openalex.org/W2023889937","https://openalex.org/W2025048497","https://openalex.org/W2031688568","https://openalex.org/W2046365139","https://openalex.org/W2073328199","https://openalex.org/W2075667691","https://openalex.org/W2089399711","https://openalex.org/W2103120311","https://openalex.org/W2107817317","https://openalex.org/W2109022775","https://openalex.org/W2111030512","https://openalex.org/W2139255591","https://openalex.org/W2148958432","https://openalex.org/W2166737027","https://openalex.org/W2266294403","https://openalex.org/W2795994081","https://openalex.org/W3128202457","https://openalex.org/W4243761327","https://openalex.org/W4300975645"],"related_works":["https://openalex.org/W2992744963","https://openalex.org/W2407000408","https://openalex.org/W1584979152","https://openalex.org/W1482549430","https://openalex.org/W1998109792","https://openalex.org/W2083299936","https://openalex.org/W2885089771","https://openalex.org/W649782497","https://openalex.org/W4221142502","https://openalex.org/W431708568"],"abstract_inverted_index":{"This":[0,19,78],"article":[1,79],"draws":[2,80],"on":[3,81],"data":[4],"collected":[5],"during":[6],"a":[7,14,147],"2-year":[8],"project":[9],"examining":[10],"the":[11,46,100,128,131],"deployment":[12,129],"of":[13,45,48,60,85,103,130,142],"computerised":[15,20,49,87,132],"decision":[16,21,68,88,133],"support":[17,22,51,89,134],"system.":[18],"system":[23,90,135],"was":[24],"designed":[25],"to":[26,36,70,98],"be":[27],"used":[28],"by":[29,74],"non-clinical":[30,75],"staff":[31],"for":[32],"dealing":[33],"with":[34,67],"calls":[35],"emergency":[37],"(999)":[38],"and":[39,64,93,112,118,124,144],"urgent":[40],"care":[41],"(out-of-hours)":[42],"services.":[43],"One":[44],"promises":[47],"decisions":[50],"technologies":[52],"is":[53],"that":[54,110,127,139],"they":[55],"can":[56],"'hold'":[57],"vast":[58],"amounts":[59],"sophisticated":[61],"clinical":[62],"knowledge":[63],"combine":[65],"it":[66],"algorithms":[69],"enable":[71],"standardised":[72],"decision-making":[73,104],"(clerical)":[76],"staff.":[77],"our":[82,96],"ethnographic":[83],"study":[84],"this":[86,122,140],"in":[91,105,121],"use,":[92],"we":[94,125],"use":[95],"analysis":[97],"question":[99],"'automated'":[101],"vision":[102],"healthcare":[106],"call-handling.":[107],"We":[108],"show":[109],"embodied":[111],"experiential":[113],"(human)":[114],"expertise":[115],"remains":[116],"central":[117],"highly":[119],"salient":[120],"work,":[123],"propose":[126],"creates":[136,146],"something":[137],"new,":[138],"conjunction":[141],"computer":[143],"human":[145],"cyborg":[148],"practice.":[149]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2014,"cited_by_count":1}],"updated_date":"2026-03-16T09:10:04.655348","created_date":"2025-10-10T00:00:00"}