{"id":"https://openalex.org/W2041049778","doi":"https://doi.org/10.1177/1460458212437008","title":"How will we know if it\u2019s working? A multi-faceted approach to measuring usability of a specialty-specific electronic medical record","display_name":"How will we know if it\u2019s working? A multi-faceted approach to measuring usability of a specialty-specific electronic medical record","publication_year":2012,"publication_date":"2012-09-01","ids":{"openalex":"https://openalex.org/W2041049778","doi":"https://doi.org/10.1177/1460458212437008","mag":"2041049778","pmid":"https://pubmed.ncbi.nlm.nih.gov/23011817"},"language":"en","primary_location":{"id":"doi:10.1177/1460458212437008","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1460458212437008","pdf_url":null,"source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069038844","display_name":"Ilene L. Hollin","orcid":"https://orcid.org/0000-0003-1405-8687"},"institutions":[{"id":"https://openalex.org/I4210094333","display_name":"Healthcare Technology Systems","ror":"https://ror.org/00770p954","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210094333"]},{"id":"https://openalex.org/I4210102197","display_name":"Healthcare Technology Innovation Centre","ror":"https://ror.org/017mw4x28","country_code":"IN","type":"facility","lineage":["https://openalex.org/I4210102197"]}],"countries":["IN","US"],"is_corresponding":false,"raw_author_name":"Ilene Hollin","raw_affiliation_strings":["Healthcare Innovation and Technology Lab, USA. author@hitlab.org","Healthcare Innovation and Technology Lab, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Healthcare Innovation and Technology Lab, USA. author@hitlab.org","institution_ids":["https://openalex.org/I4210102197"]},{"raw_affiliation_string":"Healthcare Innovation and Technology Lab, USA","institution_ids":["https://openalex.org/I4210094333"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037943149","display_name":"Margaret L. Griffin","orcid":null},"institutions":[{"id":"https://openalex.org/I4210094333","display_name":"Healthcare Technology Systems","ror":"https://ror.org/00770p954","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210094333"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Margaret Griffin","raw_affiliation_strings":["Healthcare Innovation and Technology Lab, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Healthcare Innovation and Technology Lab, USA","institution_ids":["https://openalex.org/I4210094333"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062555674","display_name":"Stan Kachnowski","orcid":"https://orcid.org/0000-0002-2705-0513"},"institutions":[{"id":"https://openalex.org/I4210102197","display_name":"Healthcare Technology Innovation Centre","ror":"https://ror.org/017mw4x28","country_code":"IN","type":"facility","lineage":["https://openalex.org/I4210102197"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Stan Kachnowski","raw_affiliation_strings":["Indian Institute of Technology, India Healthcare Innovation and Technology Lab, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indian Institute of Technology, India Healthcare Innovation and Technology Lab, USA","institution_ids":["https://openalex.org/I4210102197"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1500,"currency":"USD","value_usd":1500},"apc_paid":null,"fwci":1.1823,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.78824885,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"18","issue":"3","first_page":"219","last_page":"232"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9876000285148621,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.9487086534500122},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6248152256011963},{"id":"https://openalex.org/keywords/usability-engineering","display_name":"Usability engineering","score":0.5442306399345398},{"id":"https://openalex.org/keywords/system-usability-scale","display_name":"System usability scale","score":0.5309894680976868},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.42632555961608887},{"id":"https://openalex.org/keywords/pluralistic-walkthrough","display_name":"Pluralistic walkthrough","score":0.4226694107055664},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.4214394986629486},{"id":"https://openalex.org/keywords/usability-goals","display_name":"Usability goals","score":0.4117979407310486},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.39159974455833435},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3687519431114197},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.35758286714553833},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.29174134135246277}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.9487086534500122},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6248152256011963},{"id":"https://openalex.org/C100302975","wikidata":"https://www.wikidata.org/wiki/Q1642623","display_name":"Usability engineering","level":3,"score":0.5442306399345398},{"id":"https://openalex.org/C139225968","wikidata":"https://www.wikidata.org/wiki/Q17146354","display_name":"System usability scale","level":4,"score":0.5309894680976868},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.42632555961608887},{"id":"https://openalex.org/C188688815","wikidata":"https://www.wikidata.org/wiki/Q7205541","display_name":"Pluralistic walkthrough","level":3,"score":0.4226694107055664},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.4214394986629486},{"id":"https://openalex.org/C62993174","wikidata":"https://www.wikidata.org/wiki/Q2928808","display_name":"Usability goals","level":4,"score":0.4117979407310486},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.39159974455833435},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3687519431114197},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.35758286714553833},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.29174134135246277},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[{"descriptor_ui":"D000554","descriptor_name":"Ambulatory Care Facilities","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":true},{"descriptor_ui":"D000554","descriptor_name":"Ambulatory Care Facilities","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":true},{"descriptor_ui":"D000554","descriptor_name":"Ambulatory Care Facilities","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":true},{"descriptor_ui":"D003196","descriptor_name":"Computer Graphics","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003196","descriptor_name":"Computer Graphics","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003196","descriptor_name":"Computer Graphics","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003199","descriptor_name":"Computer Systems","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003199","descriptor_name":"Computer Systems","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003199","descriptor_name":"Computer Systems","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D004059","descriptor_name":"Diffusion of Innovation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D004059","descriptor_name":"Diffusion of Innovation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D004059","descriptor_name":"Diffusion of Innovation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006804","descriptor_name":"Ergonomics","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006804","descriptor_name":"Ergonomics","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006804","descriptor_name":"Ergonomics","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D009874","descriptor_name":"Operations Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D009874","descriptor_name":"Operations Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D009874","descriptor_name":"Operations Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D012984","descriptor_name":"Software","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D012984","descriptor_name":"Software","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D012984","descriptor_name":"Software","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D012985","descriptor_name":"Software Design","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D012985","descriptor_name":"Software Design","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D012985","descriptor_name":"Software Design","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D013647","descriptor_name":"Task Performance and Analysis","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013647","descriptor_name":"Task Performance and Analysis","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013647","descriptor_name":"Task Performance and Analysis","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013673","descriptor_name":"Technology Assessment, Biomedical","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D013673","descriptor_name":"Technology Assessment, Biomedical","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D013673","descriptor_name":"Technology Assessment, Biomedical","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014584","descriptor_name":"User-Computer Interface","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D014584","descriptor_name":"User-Computer Interface","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D014584","descriptor_name":"User-Computer Interface","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D015658","descriptor_name":"HIV Infections","qualifier_ui":"Q000628","qualifier_name":"therapy","is_major_topic":false},{"descriptor_ui":"D015658","descriptor_name":"HIV Infections","qualifier_ui":"Q000628","qualifier_name":"therapy","is_major_topic":false},{"descriptor_ui":"D015658","descriptor_name":"HIV Infections","qualifier_ui":"Q000628","qualifier_name":"therapy","is_major_topic":false},{"descriptor_ui":"D019985","descriptor_name":"Benchmarking","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D019985","descriptor_name":"Benchmarking","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D019985","descriptor_name":"Benchmarking","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":false},{"descriptor_ui":"D036301","descriptor_name":"Qualitative Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D036301","descriptor_name":"Qualitative Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D036301","descriptor_name":"Qualitative Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":"Q000295","qualifier_name":"instrumentation","is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":"Q000295","qualifier_name":"instrumentation","is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":"Q000295","qualifier_name":"instrumentation","is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":false}],"locations_count":2,"locations":[{"id":"doi:10.1177/1460458212437008","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1460458212437008","pdf_url":null,"source":{"id":"https://openalex.org/S201800618","display_name":"Health Informatics Journal","issn_l":"1460-4582","issn":["1460-4582","1741-2811"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Informatics Journal","raw_type":"journal-article"},{"id":"pmid:23011817","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/23011817","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health informatics journal","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.6200000047683716,"id":"https://metadata.un.org/sdg/3"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W1507438245","https://openalex.org/W1530266187","https://openalex.org/W1985816353","https://openalex.org/W1988410705","https://openalex.org/W2000612845"],"related_works":["https://openalex.org/W2017322369","https://openalex.org/W110518437","https://openalex.org/W2181524224","https://openalex.org/W4230862284","https://openalex.org/W2789812950","https://openalex.org/W4249900088","https://openalex.org/W2589719896","https://openalex.org/W1998185630","https://openalex.org/W2016308011","https://openalex.org/W2580784735"],"abstract_inverted_index":{"The":[0,47,80,100],"most":[1],"effective":[2],"use":[3,16],"of":[4,17,36,49,74,98],"electronic":[5],"medical":[6],"records":[7],"(EMRs)":[8],"will":[9],"result":[10],"from":[11],"wide-scale":[12],"adoption":[13],"and":[14,32,67,77,113,133],"appropriate":[15],"the":[18,43,84,104,127],"technology-two":[19],"factors":[20],"that":[21,83,129,136],"rely":[22],"heavily":[23],"on":[24,56,110],"a":[25,30,70],"system's":[26],"usability.":[27],"We":[28],"conducted":[29],"qualitative":[31,78],"quantitative":[33,76],"usability":[34,96,108],"assessment":[35],"an":[37],"EMR":[38],"developed":[39],"specifically":[40],"for":[41,61,94],"treating":[42],"HIV/AIDS":[44],"patient":[45],"population.":[46],"purpose":[48],"this":[50,121],"study":[51,101],"was":[52,86],"to":[53,58,68,106,114,118],"inform":[54],"developers":[55],"how":[57],"prioritize":[59],"resources":[60],"their":[62],"impending":[63],"software":[64,128],"rebuild":[65],"initiative":[66],"evaluate":[69],"dual":[71],"methodology":[72,85],"consisting":[73],"both":[75],"components.":[79],"results":[81],"indicated":[82],"valid,":[87],"although":[88],"there":[89],"were":[90],"some":[91],"variations":[92],"recommended":[93],"future":[95],"assessments":[97],"EMRs.":[99],"also":[102,134],"underscored":[103],"need":[105],"assess":[107],"based":[109],"user":[111],"feedback":[112],"employ":[115],"multiple":[116,140],"methods":[117],"elicit":[119],"information;":[120],"research":[122],"revealed":[123],"many":[124],"insights":[125],"into":[126],"contradicted":[130],"initial":[131],"assumptions":[132],"found":[135],"asking":[137],"questions":[138],"in":[139],"ways":[141],"yielded":[142],"more":[143],"complete":[144],"feedback.":[145]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}