{"id":"https://openalex.org/W4290929006","doi":"https://doi.org/10.1177/1063293x221120084","title":"RETRACTED: Customer\u2019s opinion mining from online reviews using intelligent rules with machine learning techniques","display_name":"RETRACTED: Customer\u2019s opinion mining from online reviews using intelligent rules with machine learning techniques","publication_year":2022,"publication_date":"2022-08-12","ids":{"openalex":"https://openalex.org/W4290929006","doi":"https://doi.org/10.1177/1063293x221120084"},"language":"en","primary_location":{"id":"doi:10.1177/1063293x221120084","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1063293x221120084","pdf_url":null,"source":{"id":"https://openalex.org/S25105827","display_name":"Concurrent Engineering","issn_l":"1063-293X","issn":["1063-293X","1531-2003"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Concurrent Engineering","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010581657","display_name":"Sadhana SA","orcid":null},"institutions":[{"id":"https://openalex.org/I33585257","display_name":"Anna University, Chennai","ror":"https://ror.org/01qhf1r47","country_code":"IN","type":"education","lineage":["https://openalex.org/I33585257"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Sadhana SA","raw_affiliation_strings":["Faculty of Management Studies, Anna University, Chennai, India"],"raw_orcid":"https://orcid.org/0000-0001-9413-8112","affiliations":[{"raw_affiliation_string":"Faculty of Management Studies, Anna University, Chennai, India","institution_ids":["https://openalex.org/I33585257"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085415713","display_name":"S. Sabena","orcid":null},"institutions":[{"id":"https://openalex.org/I33585257","display_name":"Anna University, Chennai","ror":"https://ror.org/01qhf1r47","country_code":"IN","type":"education","lineage":["https://openalex.org/I33585257"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sabena S","raw_affiliation_strings":["Department of CSE, Anna University Regional Centre, Tirunelveli, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of CSE, Anna University Regional Centre, Tirunelveli, India","institution_ids":["https://openalex.org/I33585257"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112004464","display_name":"L. SaiRamesh","orcid":null},"institutions":[{"id":"https://openalex.org/I33585257","display_name":"Anna University, Chennai","ror":"https://ror.org/01qhf1r47","country_code":"IN","type":"education","lineage":["https://openalex.org/I33585257"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"SaiRamesh L","raw_affiliation_strings":["Department of IST, Anna University, Chennai, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of IST, Anna University, Chennai, India","institution_ids":["https://openalex.org/I33585257"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017525339","display_name":"A. Kannan","orcid":"https://orcid.org/0000-0002-3564-395X"},"institutions":[{"id":"https://openalex.org/I876193797","display_name":"Vellore Institute of Technology University","ror":"https://ror.org/00qzypv28","country_code":"IN","type":"education","lineage":["https://openalex.org/I876193797"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Kannan A","raw_affiliation_strings":["SCOPE, VIT University, Vellore, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"SCOPE, VIT University, Vellore, India","institution_ids":["https://openalex.org/I876193797"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5010581657"],"corresponding_institution_ids":["https://openalex.org/I33585257"],"apc_list":null,"apc_paid":null,"fwci":1.1876,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.8403315,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"30","issue":"4","first_page":"344","last_page":"352"},"is_retracted":true,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9822999835014343,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.7197933197021484},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7115783095359802},{"id":"https://openalex.org/keywords/naive-bayes-classifier","display_name":"Naive Bayes classifier","score":0.6398624181747437},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.5846281051635742},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5681298971176147},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5609465837478638},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.46935564279556274},{"id":"https://openalex.org/keywords/feature","display_name":"Feature (linguistics)","score":0.46024245023727417},{"id":"https://openalex.org/keywords/classifier","display_name":"Classifier (UML)","score":0.4417579174041748},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.427436888217926},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.36771851778030396},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3136272728443146},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.27139216661453247},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.25793665647506714},{"id":"https://openalex.org/keywords/support-vector-machine","display_name":"Support vector machine","score":0.2468293309211731},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.16158387064933777},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.13206088542938232}],"concepts":[{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.7197933197021484},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7115783095359802},{"id":"https://openalex.org/C52001869","wikidata":"https://www.wikidata.org/wiki/Q812530","display_name":"Naive Bayes classifier","level":3,"score":0.6398624181747437},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.5846281051635742},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5681298971176147},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5609465837478638},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.46935564279556274},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.46024245023727417},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.4417579174041748},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.427436888217926},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.36771851778030396},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3136272728443146},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.27139216661453247},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.25793665647506714},{"id":"https://openalex.org/C12267149","wikidata":"https://www.wikidata.org/wiki/Q282453","display_name":"Support vector machine","level":2,"score":0.2468293309211731},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.16158387064933777},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.13206088542938232},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/1063293x221120084","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1063293x221120084","pdf_url":null,"source":{"id":"https://openalex.org/S25105827","display_name":"Concurrent Engineering","issn_l":"1063-293X","issn":["1063-293X","1531-2003"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Concurrent Engineering","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1730245467","https://openalex.org/W2528841203","https://openalex.org/W2567289819","https://openalex.org/W2709693988","https://openalex.org/W2749898824","https://openalex.org/W2750515215","https://openalex.org/W2761340294","https://openalex.org/W2766095916","https://openalex.org/W2784280741","https://openalex.org/W2787467030","https://openalex.org/W2794669487","https://openalex.org/W2800838606","https://openalex.org/W2809672241","https://openalex.org/W2888598842","https://openalex.org/W2912541003","https://openalex.org/W2991694158","https://openalex.org/W3011799143","https://openalex.org/W3041819425","https://openalex.org/W3192230747","https://openalex.org/W3201170131"],"related_works":["https://openalex.org/W2124748206","https://openalex.org/W1970053881","https://openalex.org/W3013184534","https://openalex.org/W1983787324","https://openalex.org/W2368761584","https://openalex.org/W2552443160","https://openalex.org/W1595134686","https://openalex.org/W2483231811","https://openalex.org/W2056522381","https://openalex.org/W4284958903"],"abstract_inverted_index":{"In":[0],"the":[1,11,21,27,32,43,49,55,59,67,78,81,88,105,108,117,130,136,143,147,151,155,160,166,175,189],"field":[2],"of":[3,24,75,80,111,150,170,177],"marketing,":[4],"many":[5],"surveys":[6],"were":[7],"conducted":[8],"to":[9,125,129,141],"analyze":[10],"customer":[12,60,109,118,152,190],"satisfaction":[13,61],"on":[14,120,135,154],"products":[15],"in":[16,31],"their":[17,64,203],"online":[18,34,121,183],"purchases.":[19],"But":[20],"real":[22,56,114,148],"view":[23,57,103,119,191],"customers":[25],"about":[26,58,104,116,192],"product":[28,44,68,106,161],"is":[29,48,84,123,163],"mirrored":[30],"customer\u2019s":[33],"reviews":[35,144],"(COR)":[36],"given":[37],"by":[38,62,145,165],"them,":[39],"while":[40],"they":[41,70,157,181,195],"purchase":[42,176],"online.":[45],"This":[46,168,185],"paper":[47],"one":[50],"for":[51,66,159],"analyzing":[52],"and":[53,86,198],"distinguishing":[54],"reviewing":[63],"opinions":[65],"which":[69,162,193],"buy.":[71],"As":[72],"a":[73,101],"part":[74],"opinion":[76,115,149],"mining,":[77],"polarity":[79],"specific":[82],"word":[83],"extracted":[85],"classifies":[87],"review":[89,172,204],"as":[90],"positive":[91],"or":[92],"negative":[93],"using":[94],"Na\u00efve":[95],"Bayes":[96],"classifier.":[97],"And":[98],"this":[99],"creates":[100],"genuine":[102],"from":[107,202],"point":[110],"view.":[112],"The":[113],"shopping":[122],"going":[124],"be":[126],"distinguished":[127],"according":[128],"intelligent":[131],"rules":[132,139],"generated":[133],"based":[134,153],"hypothesis.":[137],"Intelligent":[138],"help":[140],"classify":[142],"extracting":[146],"feature":[156,194],"specified":[158],"purchased":[164],"consumer.":[167],"kind":[169],"feature-based":[171],"classification":[173],"supports":[174],"new":[178],"users":[179],"when":[180],"approach":[182],"shopping.":[184],"work":[186],"also":[187,199],"projects":[188],"really":[196],"need":[197],"feel":[200],"good,":[201],"representation.":[205]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}