{"id":"https://openalex.org/W3129378059","doi":"https://doi.org/10.1177/1063293x21991806","title":"Enhancing knowledge management in the PSS detailed design: a case study in a food and bakery machinery company","display_name":"Enhancing knowledge management in the PSS detailed design: a case study in a food and bakery machinery company","publication_year":2021,"publication_date":"2021-02-08","ids":{"openalex":"https://openalex.org/W3129378059","doi":"https://doi.org/10.1177/1063293x21991806","mag":"3129378059"},"language":"en","primary_location":{"id":"doi:10.1177/1063293x21991806","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1063293x21991806","pdf_url":null,"source":{"id":"https://openalex.org/S25105827","display_name":"Concurrent Engineering","issn_l":"1063-293X","issn":["1063-293X","1531-2003"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Concurrent Engineering","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://doi.org/10.1177/1063293X21991806","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022867942","display_name":"Claudio Sassanelli","orcid":"https://orcid.org/0000-0003-3603-9735"},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Claudio Sassanelli","raw_affiliation_strings":["Department of Economics, Management and Industrial Engineering, Politecnico di Milano, Milan, Italy"],"raw_orcid":"https://orcid.org/0000-0003-3603-9735","affiliations":[{"raw_affiliation_string":"Department of Economics, Management and Industrial Engineering, Politecnico di Milano, Milan, Italy","institution_ids":["https://openalex.org/I93860229"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089180696","display_name":"S\u00e2nia da Costa Fernandes","orcid":"https://orcid.org/0000-0001-5474-4433"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"S\u00e2nia Da Costa Fernandes","raw_affiliation_strings":["Department of Production Engineering, S\u00e3o Carlos School of Engineering, University of S\u00e3o Paulo, S\u00e3o Carlos, SP, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Production Engineering, S\u00e3o Carlos School of Engineering, University of S\u00e3o Paulo, S\u00e3o Carlos, SP, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024578611","display_name":"Henrique Rozenfeld","orcid":"https://orcid.org/0000-0001-9699-7359"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Henrique Rozenfeld","raw_affiliation_strings":["Department of Production Engineering, S\u00e3o Carlos School of Engineering, University of S\u00e3o Paulo, S\u00e3o Carlos, SP, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Production Engineering, S\u00e3o Carlos School of Engineering, University of S\u00e3o Paulo, S\u00e3o Carlos, SP, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043161416","display_name":"Janaina Mascarenhas","orcid":"https://orcid.org/0000-0001-9653-6499"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Janaina Mascarenhas","raw_affiliation_strings":["Department of Production Engineering, S\u00e3o Carlos School of Engineering, University of S\u00e3o Paulo, S\u00e3o Carlos, SP, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Production Engineering, S\u00e3o Carlos School of Engineering, University of S\u00e3o Paulo, S\u00e3o Carlos, SP, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057632151","display_name":"Sergio Terzi","orcid":"https://orcid.org/0000-0003-0438-6185"},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Sergio Terzi","raw_affiliation_strings":["Department of Economics, Management and Industrial Engineering, Politecnico di Milano, Milan, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Economics, Management and Industrial Engineering, Politecnico di Milano, Milan, Italy","institution_ids":["https://openalex.org/I93860229"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5022867942"],"corresponding_institution_ids":["https://openalex.org/I93860229"],"apc_list":null,"apc_paid":null,"fwci":4.6984,"has_fulltext":false,"cited_by_count":43,"citation_normalized_percentile":{"value":0.94465841,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"29","issue":"4","first_page":"295","last_page":"308"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9394000172615051,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9301999807357788,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.6207677721977234},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5788841247558594},{"id":"https://openalex.org/keywords/reuse","display_name":"Reuse","score":0.561267614364624},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.5251707434654236},{"id":"https://openalex.org/keywords/product-design","display_name":"Product design","score":0.5240709781646729},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.504550576210022},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5022008419036865},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4856768846511841},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.47783398628234863},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.43448519706726074},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"Knowledge sharing","score":0.4293926954269409},{"id":"https://openalex.org/keywords/concurrent-engineering","display_name":"Concurrent engineering","score":0.42579665780067444},{"id":"https://openalex.org/keywords/service-product-management","display_name":"Service product management","score":0.41207215189933777},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3357253074645996},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.2606404423713684},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.15088945627212524},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1196589469909668},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.0997648537158966}],"concepts":[{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.6207677721977234},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5788841247558594},{"id":"https://openalex.org/C206588197","wikidata":"https://www.wikidata.org/wiki/Q846574","display_name":"Reuse","level":2,"score":0.561267614364624},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.5251707434654236},{"id":"https://openalex.org/C120823896","wikidata":"https://www.wikidata.org/wiki/Q1043226","display_name":"Product design","level":3,"score":0.5240709781646729},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.504550576210022},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5022008419036865},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4856768846511841},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.47783398628234863},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.43448519706726074},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.4293926954269409},{"id":"https://openalex.org/C78382760","wikidata":"https://www.wikidata.org/wiki/Q2288649","display_name":"Concurrent engineering","level":3,"score":0.42579665780067444},{"id":"https://openalex.org/C36829320","wikidata":"https://www.wikidata.org/wiki/Q7455785","display_name":"Service product management","level":5,"score":0.41207215189933777},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3357253074645996},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.2606404423713684},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.15088945627212524},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1196589469909668},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0997648537158966},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C206729178","wikidata":"https://www.wikidata.org/wiki/Q2271896","display_name":"Scheduling (production processes)","level":2,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C548081761","wikidata":"https://www.wikidata.org/wiki/Q180388","display_name":"Waste management","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1177/1063293x21991806","is_oa":false,"landing_page_url":"https://doi.org/10.1177/1063293x21991806","pdf_url":null,"source":{"id":"https://openalex.org/S25105827","display_name":"Concurrent Engineering","issn_l":"1063-293X","issn":["1063-293X","1531-2003"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Concurrent Engineering","raw_type":"journal-article"},{"id":"pmh:003025540","is_oa":true,"landing_page_url":"http://doi.org/10.1177/1063293X21991806","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"reponame:Reposit\u00f3rio Institucional da USP (Biblioteca Digital da Produ\u00e7\u00e3o Intelectual)","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:re.public.polimi.it:11311/1206398","is_oa":true,"landing_page_url":"https://journals.sagepub.com/doi/10.1177/1063293X21991806","pdf_url":null,"source":{"id":"https://openalex.org/S4306400312","display_name":"Virtual Community of Pathological Anatomy (University of Castilla La Mancha)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I79189158","host_organization_name":"University of Castilla-La Mancha","host_organization_lineage":["https://openalex.org/I79189158"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:003025540","is_oa":true,"landing_page_url":"http://doi.org/10.1177/1063293X21991806","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"reponame:Reposit\u00f3rio Institucional da USP (Biblioteca Digital da Produ\u00e7\u00e3o Intelectual)","raw_type":"info:eu-repo/semantics/publishedVersion"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G4258026831","display_name":null,"funder_award_id":"2017/27144-3","funder_id":"https://openalex.org/F4320320997","funder_display_name":"Funda\u00e7\u00e3o de Amparo \u00e0 Pesquisa do Estado de S\u00e3o Paulo"}],"funders":[{"id":"https://openalex.org/F4320320997","display_name":"Funda\u00e7\u00e3o de Amparo \u00e0 Pesquisa do Estado de S\u00e3o Paulo","ror":"https://ror.org/02ddkpn78"},{"id":"https://openalex.org/F4320322025","display_name":"Conselho Nacional de Desenvolvimento Cient\u00edfico e Tecnol\u00f3gico","ror":"https://ror.org/03swz6y49"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W1530341073","https://openalex.org/W1535372446","https://openalex.org/W1540502245","https://openalex.org/W1587418562","https://openalex.org/W1933787365","https://openalex.org/W1971588755","https://openalex.org/W1990027568","https://openalex.org/W1995752583","https://openalex.org/W1998898362","https://openalex.org/W2006479099","https://openalex.org/W2008141969","https://openalex.org/W2048183894","https://openalex.org/W2052447638","https://openalex.org/W2063586726","https://openalex.org/W2078240955","https://openalex.org/W2093675187","https://openalex.org/W2106706708","https://openalex.org/W2116814168","https://openalex.org/W2132454116","https://openalex.org/W2165040403","https://openalex.org/W2239710762","https://openalex.org/W2429839373","https://openalex.org/W2504846114","https://openalex.org/W2621139671","https://openalex.org/W2621388729","https://openalex.org/W2773691359","https://openalex.org/W2803611573","https://openalex.org/W2884619818","https://openalex.org/W2892097017","https://openalex.org/W2918963594","https://openalex.org/W2963331155","https://openalex.org/W2965346133","https://openalex.org/W2965764360","https://openalex.org/W2974762353","https://openalex.org/W2998240386","https://openalex.org/W3005746777","https://openalex.org/W3049305397","https://openalex.org/W3097367360","https://openalex.org/W3121774338","https://openalex.org/W3150118418","https://openalex.org/W4231674064","https://openalex.org/W4236409031"],"related_works":["https://openalex.org/W2070712593","https://openalex.org/W190945383","https://openalex.org/W2964908080","https://openalex.org/W2143315907","https://openalex.org/W4243713506","https://openalex.org/W2072996905","https://openalex.org/W15105117","https://openalex.org/W2071583305","https://openalex.org/W2432244033","https://openalex.org/W2144864565"],"abstract_inverted_index":{"Most":[0],"methodologies":[1],"developed":[2,80],"to":[3,81,121,154],"support":[4],"the":[5,11,17,30,34,40,62,89,109,116,143,159,170],"Product-Service":[6],"System":[7],"(PSS)":[8],"design":[9,19,54,101,173],"consider":[10],"integration":[12,133],"of":[13,23,37,130,134,166,172],"service":[14,136],"features":[15],"into":[16,97],"product":[18,141],"from":[20],"a":[21,98,104,127,135,140],"high-level":[22],"abstraction":[24],"and":[25,59,74,111,132,164,175],"are":[26],"usually":[27],"focused":[28],"on":[29,71,118],"conceptual":[31],"phase,":[32],"neglecting":[33],"detailed":[35,100,128],"level":[36],"design.":[38],"Besides,":[39],"Knowledge":[41,123],"Management":[42],"perspective":[43],"is":[44,56,146],"not":[45],"considered":[46],"in":[47,103,108,142,157,169],"those":[48],"methodologies,":[49],"also":[50],"affecting":[51],"how":[52,88],"new":[53,167],"knowledge":[55,168],"created,":[57],"formalized,":[58],"shared":[60],"across":[61],"company\u2019s":[63],"organization.":[64],"The":[65,148],"PSS":[66,90,99,144,149],"Design":[67,75,91,150],"GuRu":[68,92,151],"Methodology,":[69],"grounded":[70],"Concurrent":[72],"Engineering":[73],"for":[76],"X":[77],"approaches,":[78],"was":[79],"fill":[82],"these":[83],"issues.":[84],"This":[85],"study":[86],"presents":[87],"Methodology":[93,152],"can":[94],"be":[95,155],"incorporated":[96],"process":[102],"B2B":[105],"company":[106],"operating":[107],"food":[110],"bakery":[112],"machinery":[113],"sector,":[114],"focusing":[115],"analysis":[117],"its":[119],"contribution":[120],"promoting":[122],"Management.":[124],"In":[125],"particular,":[126],"case":[129],"development":[131],"feature\u2014the":[137],"installation":[138],"service\u2014to":[139],"scope":[145],"conducted.":[147],"proves":[153],"effective":[156],"supporting":[158],"generation,":[160],"management,":[161],"use,":[162],"sharing,":[163],"reuse":[165],"shape":[171],"guidelines":[174],"rules.":[176]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":13},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":4}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2021-03-01T00:00:00"}