{"id":"https://openalex.org/W2769651352","doi":"https://doi.org/10.1177/0961000617743087","title":"Keeping the doors open in an age of austerity? Qualitative analysis of stakeholder views on volunteers in public libraries","display_name":"Keeping the doors open in an age of austerity? Qualitative analysis of stakeholder views on volunteers in public libraries","publication_year":2017,"publication_date":"2017-12-15","ids":{"openalex":"https://openalex.org/W2769651352","doi":"https://doi.org/10.1177/0961000617743087","mag":"2769651352"},"language":"en","primary_location":{"id":"doi:10.1177/0961000617743087","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0961000617743087","pdf_url":null,"source":{"id":"https://openalex.org/S115019648","display_name":"Journal of Librarianship and Information Science","issn_l":"0022-2232","issn":["0022-2232","0961-0006","1741-6477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Librarianship and Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://e-space.mmu.ac.uk/622649/3/Keeping%20the%20doors%20open%20in%20the%20age%20of%20austerity.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079890175","display_name":"Biddy Casselden","orcid":"https://orcid.org/0000-0001-7941-9266"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Biddy Casselden","raw_affiliation_strings":["Northumbria University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Northumbria University, UK","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034073919","display_name":"Alison Pickard","orcid":null},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Alison Pickard","raw_affiliation_strings":["Northumbria University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Northumbria University, UK","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008359998","display_name":"Geoff Walton","orcid":"https://orcid.org/0000-0003-4251-2891"},"institutions":[{"id":"https://openalex.org/I11983389","display_name":"Manchester Metropolitan University","ror":"https://ror.org/02hstj355","country_code":"GB","type":"education","lineage":["https://openalex.org/I11983389"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Geoff Walton","raw_affiliation_strings":["Manchester Metropolitan University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Manchester Metropolitan University, UK","institution_ids":["https://openalex.org/I11983389"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088807795","display_name":"Julie McLeod","orcid":"https://orcid.org/0000-0002-3330-898X"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Julie McLeod","raw_affiliation_strings":["Northumbria University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Northumbria University, UK","institution_ids":["https://openalex.org/I32394136"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5079890175"],"corresponding_institution_ids":["https://openalex.org/I32394136"],"apc_list":null,"apc_paid":null,"fwci":1.9971,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.90585282,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"51","issue":"4","first_page":"869","last_page":"883"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11120","display_name":"Nonprofit Sector and Volunteering","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11120","display_name":"Nonprofit Sector and Volunteering","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13839","display_name":"Tourism, Volunteerism, and Development","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9886999726295471,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.7130541801452637},{"id":"https://openalex.org/keywords/austerity","display_name":"Austerity","score":0.6808860301971436},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.6162055730819702},{"id":"https://openalex.org/keywords/focus-group","display_name":"Focus group","score":0.5104972124099731},{"id":"https://openalex.org/keywords/accountability","display_name":"Accountability","score":0.5084477663040161},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.42353394627571106},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.4209935665130615},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.41430768370628357},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.37157899141311646},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3313690423965454},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22129350900650024},{"id":"https://openalex.org/keywords/politics","display_name":"Politics","score":0.13761255145072937},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.11394381523132324}],"concepts":[{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.7130541801452637},{"id":"https://openalex.org/C69828861","wikidata":"https://www.wikidata.org/wiki/Q2814650","display_name":"Austerity","level":3,"score":0.6808860301971436},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.6162055730819702},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.5104972124099731},{"id":"https://openalex.org/C2776007630","wikidata":"https://www.wikidata.org/wiki/Q2798912","display_name":"Accountability","level":2,"score":0.5084477663040161},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.42353394627571106},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.4209935665130615},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41430768370628357},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37157899141311646},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3313690423965454},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22129350900650024},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.13761255145072937},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.11394381523132324},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1177/0961000617743087","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0961000617743087","pdf_url":null,"source":{"id":"https://openalex.org/S115019648","display_name":"Journal of Librarianship and Information Science","issn_l":"0022-2232","issn":["0022-2232","0961-0006","1741-6477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Librarianship and Information Science","raw_type":"journal-article"},{"id":"pmh:oai:nrl.northumbria.ac.uk:32413","is_oa":false,"landing_page_url":"http://nrl.northumbria.ac.uk/id/eprint/32413/1/jolis%20article%20Keeping%20the%20doors%20open%20in%20an%20age%20of%20austerity%20%202017.docx","pdf_url":null,"source":{"id":"https://openalex.org/S4306401884","display_name":"Northumbria Research Link (Northumbria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I32394136","host_organization_name":"Northumbria University","host_organization_lineage":["https://openalex.org/I32394136"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:e-space.mmu.ac.uk:622649","is_oa":true,"landing_page_url":"https://e-space.mmu.ac.uk/view/authors/bf300eef53013198a115ce7e0f983b65.html>,","pdf_url":"https://e-space.mmu.ac.uk/622649/3/Keeping%20the%20doors%20open%20in%20the%20age%20of%20austerity.pdf","source":{"id":"https://openalex.org/S4306401617","display_name":"e-space (Manchester Metropolitan University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I11983389","host_organization_name":"Manchester Metropolitan University","host_organization_lineage":["https://openalex.org/I11983389"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:nrl.northumbria.ac.uk:41968","is_oa":false,"landing_page_url":"https://www.informedlibrarian.com/archives.cfm?TYPE=articles","pdf_url":null,"source":{"id":"https://openalex.org/S4306401884","display_name":"Northumbria Research Link (Northumbria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I32394136","host_organization_name":"Northumbria University","host_organization_lineage":["https://openalex.org/I32394136"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":{"id":"pmh:oai:e-space.mmu.ac.uk:622649","is_oa":true,"landing_page_url":"https://e-space.mmu.ac.uk/view/authors/bf300eef53013198a115ce7e0f983b65.html>,","pdf_url":"https://e-space.mmu.ac.uk/622649/3/Keeping%20the%20doors%20open%20in%20the%20age%20of%20austerity.pdf","source":{"id":"https://openalex.org/S4306401617","display_name":"e-space (Manchester Metropolitan University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I11983389","host_organization_name":"Manchester Metropolitan University","host_organization_lineage":["https://openalex.org/I11983389"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},"sustainable_development_goals":[{"score":0.8299999833106995,"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2769651352.pdf"},"referenced_works_count":27,"referenced_works":["https://openalex.org/W603825570","https://openalex.org/W627953917","https://openalex.org/W1491246246","https://openalex.org/W1508400329","https://openalex.org/W1540466142","https://openalex.org/W1588304006","https://openalex.org/W1887897911","https://openalex.org/W1920268384","https://openalex.org/W1995119639","https://openalex.org/W2007305514","https://openalex.org/W2011500720","https://openalex.org/W2017306972","https://openalex.org/W2021365718","https://openalex.org/W2024611630","https://openalex.org/W2032182265","https://openalex.org/W2048752781","https://openalex.org/W2074897004","https://openalex.org/W2085081981","https://openalex.org/W2120875227","https://openalex.org/W2133766618","https://openalex.org/W2152694621","https://openalex.org/W2316371851","https://openalex.org/W2500138484","https://openalex.org/W2560324319","https://openalex.org/W2906151105","https://openalex.org/W4230770162","https://openalex.org/W4253367523"],"related_works":["https://openalex.org/W2549008281","https://openalex.org/W4206123393","https://openalex.org/W2923054375","https://openalex.org/W2978896761","https://openalex.org/W4240795269","https://openalex.org/W4206829283","https://openalex.org/W2143169620","https://openalex.org/W4253289962","https://openalex.org/W4380789501","https://openalex.org/W4205293494"],"abstract_inverted_index":{"English":[0],"public":[1,61,86],"libraries":[2,62],"are":[3,172,174,213],"increasingly":[4],"adopting":[5],"a":[6,47,64,74,80,98,110,122,149,186,202,227],"hybrid":[7],"approach":[8],"to":[9,25,78,116,121,129,139,218,235],"volunteer":[10,88,136,189,198],"use,":[11,89],"whereby":[12],"volunteers":[13],"plug":[14],"the":[15,31,130,152,157,197,222],"gaps":[16],"created":[17],"by":[18],"reductions":[19,142],"in":[20,23,46,60,119,143],"paid":[21],"staff,":[22],"response":[24],"local":[26],"authority":[27],"cuts":[28],"arising":[29],"from":[30,50],"Conservative":[32],"Government\u2019s":[33],"austerity":[34],"measures.":[35],"This":[36],"article":[37,49],"builds":[38],"on":[39],"an":[40],"initial":[41],"phase":[42,70],"of":[43,58,71,82,101,113,124,135,151,210,221],"research":[44,72],"reported":[45],"previous":[48],"2015,":[51],"which":[52,195],"examined":[53],"library":[54,87,177,232],"service":[55,144],"managers\u2019":[56],"views":[57,84],"volunteering":[59],"using":[63,90],"Delphi":[65],"study":[66,76],"method.":[67],"The":[68],"second":[69],"uses":[73],"case":[75],"method":[77],"investigate":[79],"variety":[81],"stakeholder":[83],"regarding":[85],"interviews,":[91],"focus":[92],"groups":[93],"and":[94,103,146,148,165,185,225],"surveys,":[95],"thereby":[96],"providing":[97],"complex":[99,239],"picture":[100],"understandings":[102],"meanings.":[104],"Results":[105],"indicate":[106],"that":[107,154,215],"there":[108],"is":[109,193],"clear":[111],"mismatch":[112],"opinions":[114],"relating":[115],"this":[117,238],"phenomenon,":[118],"addition":[120],"number":[123],"unintended":[125],"consequences,":[126],"directly":[127],"attributable":[128],"challenges":[131,223],"identified.":[132],"Key":[133],"consequences":[134,171],"use":[137,199],"relate":[138],"social":[140],"exclusion,":[141],"accountability":[145],"quality,":[147],"blurring":[150],"boundaries":[153],"exist":[155],"within":[156],"library,":[158],"causing":[159],"tensions":[160],"for":[161,168,176,206,231],"all":[162],"stakeholders.":[163],"Formal":[164],"informal":[166],"strategies":[167],"ensuring":[169,201],"these":[170,183],"minimized":[173],"vital":[175],"professionals":[178,233],"who":[179],"may":[180,216],"be":[181],"managing":[182],"volunteers,":[184],"carefully":[187],"planned":[188],"relationship":[190],"management":[191],"strategy":[192],"suggested,":[194],"underpins":[196],"equation,":[200],"mutually":[203],"beneficial":[204],"arrangement":[205],"all.":[207],"A":[208],"series":[209],"key":[211],"recommendations":[212],"discussed":[214],"help":[217],"counter":[219],"some":[220],"identified,":[224],"provide":[226],"possible":[228],"way":[229],"forward":[230],"having":[234],"deal":[236],"with":[237],"situation.":[240]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2019,"cited_by_count":3}],"updated_date":"2026-07-28T07:46:37.118299","created_date":"2025-10-10T00:00:00"}