{"id":"https://openalex.org/W1441896844","doi":"https://doi.org/10.1177/0961000615592457","title":"Expanding a change management framework for Iranian information services centers: Applying fuzzy MADM techniques","display_name":"Expanding a change management framework for Iranian information services centers: Applying fuzzy MADM techniques","publication_year":2015,"publication_date":"2015-07-03","ids":{"openalex":"https://openalex.org/W1441896844","doi":"https://doi.org/10.1177/0961000615592457","mag":"1441896844"},"language":"en","primary_location":{"id":"doi:10.1177/0961000615592457","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0961000615592457","pdf_url":null,"source":{"id":"https://openalex.org/S115019648","display_name":"Journal of Librarianship and Information Science","issn_l":"0961-0006","issn":["0961-0006","1741-6477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Librarianship and Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013494935","display_name":"Maryam Nakhoda","orcid":"https://orcid.org/0000-0002-6558-7880"},"institutions":[{"id":"https://openalex.org/I23946033","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40","country_code":"IR","type":"education","lineage":["https://openalex.org/I23946033"]}],"countries":["IR"],"is_corresponding":true,"raw_author_name":"Maryam Nakhoda","raw_affiliation_strings":["University of Tehran, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tehran, Iran","institution_ids":["https://openalex.org/I23946033"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027121969","display_name":"Mohammadreza Esmaeili Givi","orcid":"https://orcid.org/0000-0002-9452-3616"},"institutions":[{"id":"https://openalex.org/I23946033","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40","country_code":"IR","type":"education","lineage":["https://openalex.org/I23946033"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Mohammad Reza Esmaili Givi","raw_affiliation_strings":["University of Tehran, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tehran, Iran","institution_ids":["https://openalex.org/I23946033"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5013494935"],"corresponding_institution_ids":["https://openalex.org/I23946033"],"apc_list":null,"apc_paid":null,"fwci":0.5872,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.76323746,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"48","issue":"4","first_page":"322","last_page":"339"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9829999804496765,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.9745000004768372,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/change-management","display_name":"Change management (ITSM)","score":0.7161096334457397},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6882245540618896},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5960871577262878},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5449109077453613},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5316498875617981},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.4874753952026367},{"id":"https://openalex.org/keywords/change-control","display_name":"Change control","score":0.4626292884349823},{"id":"https://openalex.org/keywords/information-management","display_name":"Information management","score":0.4513683021068573},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.4511900246143341},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4428028464317322},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.3886513411998749},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.3801290988922119},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23367935419082642},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.16222426295280457},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.12319689989089966},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11555203795433044}],"concepts":[{"id":"https://openalex.org/C123961466","wikidata":"https://www.wikidata.org/wiki/Q1061970","display_name":"Change management (ITSM)","level":3,"score":0.7161096334457397},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6882245540618896},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5960871577262878},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5449109077453613},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5316498875617981},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.4874753952026367},{"id":"https://openalex.org/C31786546","wikidata":"https://www.wikidata.org/wiki/Q3625347","display_name":"Change control","level":3,"score":0.4626292884349823},{"id":"https://openalex.org/C128487930","wikidata":"https://www.wikidata.org/wiki/Q579488","display_name":"Information management","level":2,"score":0.4513683021068573},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4511900246143341},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4428028464317322},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3886513411998749},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3801290988922119},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23367935419082642},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.16222426295280457},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.12319689989089966},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11555203795433044},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/0961000615592457","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0961000615592457","pdf_url":null,"source":{"id":"https://openalex.org/S115019648","display_name":"Journal of Librarianship and Information Science","issn_l":"0961-0006","issn":["0961-0006","1741-6477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Librarianship and Information Science","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W92225279","https://openalex.org/W111522422","https://openalex.org/W231243917","https://openalex.org/W275500565","https://openalex.org/W565435459","https://openalex.org/W567800008","https://openalex.org/W578450536","https://openalex.org/W582177337","https://openalex.org/W617435997","https://openalex.org/W653077432","https://openalex.org/W1481993859","https://openalex.org/W1510738851","https://openalex.org/W1529728250","https://openalex.org/W1531538435","https://openalex.org/W1554528157","https://openalex.org/W1579649078","https://openalex.org/W1580691978","https://openalex.org/W1582152660","https://openalex.org/W1605414102","https://openalex.org/W1608750350","https://openalex.org/W1963879048","https://openalex.org/W1972426018","https://openalex.org/W1973363075","https://openalex.org/W1974130720","https://openalex.org/W1975013700","https://openalex.org/W1983104079","https://openalex.org/W1996605378","https://openalex.org/W2002929769","https://openalex.org/W2009729435","https://openalex.org/W2018219919","https://openalex.org/W2019999072","https://openalex.org/W2039787427","https://openalex.org/W2042447340","https://openalex.org/W2053447220","https://openalex.org/W2059985839","https://openalex.org/W2068074660","https://openalex.org/W2080646064","https://openalex.org/W2085827460","https://openalex.org/W2094182718","https://openalex.org/W2096042556","https://openalex.org/W2104285835","https://openalex.org/W2108052450","https://openalex.org/W2116840608","https://openalex.org/W2117150313","https://openalex.org/W2119162261","https://openalex.org/W2129320861","https://openalex.org/W2134648895","https://openalex.org/W2137667637","https://openalex.org/W2145767742","https://openalex.org/W2155296205","https://openalex.org/W2163899854","https://openalex.org/W2171393623","https://openalex.org/W2171715801","https://openalex.org/W2318488056","https://openalex.org/W2332080279","https://openalex.org/W3121143592","https://openalex.org/W3167306296","https://openalex.org/W3215220693","https://openalex.org/W4240144763","https://openalex.org/W4285719527","https://openalex.org/W4292158025","https://openalex.org/W4300522602"],"related_works":["https://openalex.org/W2181257058","https://openalex.org/W2418601091","https://openalex.org/W2969823157","https://openalex.org/W2350590594","https://openalex.org/W2034169066","https://openalex.org/W1546349345","https://openalex.org/W1994757844","https://openalex.org/W2278408756","https://openalex.org/W1939255108","https://openalex.org/W4308213764"],"abstract_inverted_index":{"Change":[0],"is":[1],"an":[2],"inevitable,":[3],"almost":[4],"daily":[5],"phenomenon":[6],"in":[7,15,44,49,84,126,147],"organizations.":[8],"Several":[9],"change":[10,48,69,76,97,102,121],"models":[11],"have":[12,40],"been":[13],"designed":[14,134],"different":[16],"contexts":[17],"to":[18,41,51,64,153],"facilitate":[19],"the":[20,45,106,118,127,130,154,159,170,181,185],"planning":[21],"and":[22,37,94,99,116,140,149,156,174,183],"implementation":[23],"of":[24,35,47,91,145,158],"change.":[25,186],"Information":[26,150],"service":[27,60],"centers":[28,83],"operate":[29],"within":[30],"a":[31,75,137],"rapidly":[32],"growing":[33],"environment":[34],"education":[36],"research.":[38],"They":[39],"be":[42,65],"proactive":[43],"face":[46],"order":[50],"realize":[52],"their":[53],"mission.":[54],"Numerous":[55],"factors":[56],"challenge":[57],"Iranian":[58,80],"information":[59,81,176],"centers;":[61],"these":[62],"need":[63],"addressed":[66],"when":[67],"managing":[68],"projects.":[70],"The":[71,87,161],"present":[72],"paper":[73],"posits":[74],"management":[77,103],"framework":[78,132],"for":[79,96],"services":[82,177],"three":[85],"steps.":[86],"first":[88],"step":[89],"consists":[90],"gauging":[92],"criteria":[93],"actions":[95],"management,":[98],"finding":[100],"appropriate":[101],"models.":[104],"In":[105],"second":[107],"step,":[108,129],"by":[109],"applying":[110],"fuzzy":[111],"MADM":[112],"techniques":[113],"(FSAW,":[114],"FTOPSIS":[115],"FVIKOR),":[117],"most":[119],"suitable":[120],"model":[122,162],"was":[123,133],"selected.":[124],"Finally":[125],"third":[128],"research":[131],"based":[135],"on":[136],"qualitative":[138],"approach":[139],"consensus":[141],"method.":[142],"A":[143],"panel":[144],"experts":[146],"Management":[148],"Science":[151],"contributed":[152],"design":[155],"validation":[157],"model.":[160],"presented":[163],"here":[164],"recognized":[165],"five":[166],"main":[167],"stages:":[168],"reviewing":[169],"current":[171],"status,":[172],"analyzing":[173],"defining":[175],"users,":[178],"planning,":[179],"implementing":[180],"change,":[182],"maintaining":[184]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}