{"id":"https://openalex.org/W2130371643","doi":"https://doi.org/10.1177/0961000613497745","title":"I just wanted to ask: A comparison of user studies of the Citizens Advice Bureau (SHIL) in Israel","display_name":"I just wanted to ask: A comparison of user studies of the Citizens Advice Bureau (SHIL) in Israel","publication_year":2013,"publication_date":"2013-08-20","ids":{"openalex":"https://openalex.org/W2130371643","doi":"https://doi.org/10.1177/0961000613497745","mag":"2130371643"},"language":"en","primary_location":{"id":"doi:10.1177/0961000613497745","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0961000613497745","pdf_url":null,"source":{"id":"https://openalex.org/S115019648","display_name":"Journal of Librarianship and Information Science","issn_l":"0961-0006","issn":["0961-0006","1741-6477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Librarianship and Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078183188","display_name":"Gilad Ravid","orcid":"https://orcid.org/0000-0002-0471-6538"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gilad Ravid","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001893735","display_name":"Judit Bar\u2010Ilan","orcid":"https://orcid.org/0000-0002-8796-5248"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Judit Bar-Ilan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089445674","display_name":"Shifra Baruchson\u2010Arbib","orcid":"https://orcid.org/0000-0003-0364-0241"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Shifra Baruchson-Arbib","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058761597","display_name":"Eti Yaari","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Eti Yaari","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022021458","display_name":"Noa Aharony","orcid":"https://orcid.org/0000-0003-1440-3305"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Noa Aharony","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043076336","display_name":"Sheizaf Rafaeli","orcid":"https://orcid.org/0000-0002-0937-5621"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sheizaf Rafaeli","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5032458090","display_name":"Nirit Weiss-Blatt","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nirit Weiss-Blatt","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":7,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.24128395,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"46","issue":"1","first_page":"21","last_page":"31"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9947999715805054,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.7301273345947266},{"id":"https://openalex.org/keywords/ask-price","display_name":"Ask price","score":0.5853069424629211},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.48506131768226624},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.40431955456733704},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3995617628097534},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3801994323730469},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3680795729160309},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09758573770523071}],"concepts":[{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.7301273345947266},{"id":"https://openalex.org/C90329073","wikidata":"https://www.wikidata.org/wiki/Q914232","display_name":"Ask price","level":2,"score":0.5853069424629211},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.48506131768226624},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.40431955456733704},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3995617628097534},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3801994323730469},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3680795729160309},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09758573770523071},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/0961000613497745","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0961000613497745","pdf_url":null,"source":{"id":"https://openalex.org/S115019648","display_name":"Journal of Librarianship and Information Science","issn_l":"0961-0006","issn":["0961-0006","1741-6477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Librarianship and Information Science","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8100000023841858,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W611218513","https://openalex.org/W1549451379","https://openalex.org/W1570418772","https://openalex.org/W1965559831","https://openalex.org/W1966263431","https://openalex.org/W1982285936","https://openalex.org/W1986558743","https://openalex.org/W2010210047","https://openalex.org/W2020539927","https://openalex.org/W2043481579","https://openalex.org/W2045935559","https://openalex.org/W2053388777","https://openalex.org/W2083300680","https://openalex.org/W2138799152","https://openalex.org/W2170324617","https://openalex.org/W2400719209","https://openalex.org/W4214529620"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2168627904","https://openalex.org/W2515552481","https://openalex.org/W156769215","https://openalex.org/W1570348318","https://openalex.org/W2015444353","https://openalex.org/W3013494979","https://openalex.org/W4308101915","https://openalex.org/W3194047734","https://openalex.org/W2251005117"],"abstract_inverted_index":{"Day-to-day":[0],"information":[1,61,64],"needed":[2],"by":[3,67],"citizens":[4],"can":[5],"be":[6],"sought":[7],"in":[8,17,103],"a":[9,47],"variety":[10],"of":[11,19,50,74,77,91,96,111,114],"ways.":[12],"Specifically,":[13],"we":[14],"were":[15,43,82,108],"interested":[16],"users":[18,69,72,90,95,100],"online,":[20],"citizen":[21],"rights":[22],"websites,":[23],"such":[24],"as":[25],"the":[26,52,60,75,78,97,112,115,124,133,137,142],"SHIL":[27,53,68,116],"site":[28],"(":[29],"http://shil.info":[30],").":[31],"Our":[32],"results":[33],"report":[34,119],"findings":[35],"from":[36,86],"three":[37,87,125],"parallel":[38],"data":[39],"collection":[40],"efforts.":[41],"Surveys":[42],"undertaken":[44],"to":[45,58,84],"gain":[46],"better":[48],"understanding":[49],"how":[51],"website":[54],"is":[55],"used":[56,66],"and":[57,63,70,99,107,127,141],"compare":[59],"needs":[62,143],"sources":[65],"potential":[71],"unaware":[73,110],"existence":[76,113],"website.":[79],"The":[80],"surveys":[81],"administered":[83],"samples":[85],"populations":[88],"(current":[89],"this":[92],"site,":[93,98,134],"previous":[94],"who":[101],"filled":[102],"an":[104],"offline":[105],"questionnaire":[106],"mostly":[109],"website).":[117],"We":[118],"several":[120],"interesting":[121],"differences":[122],"between":[123],"groups,":[126],"suggest":[128],"future":[129],"work":[130],"on":[131],"analyzing":[132],"its":[135],"users,":[136],"content":[138],"it":[139,144],"provides":[140],"serves.":[145]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}