{"id":"https://openalex.org/W2090381496","doi":"https://doi.org/10.1177/0961000609102827","title":"The nature and role of empathy in public librarianship","display_name":"The nature and role of empathy in public librarianship","publication_year":2009,"publication_date":"2009-05-20","ids":{"openalex":"https://openalex.org/W2090381496","doi":"https://doi.org/10.1177/0961000609102827","mag":"2090381496"},"language":"en","primary_location":{"id":"doi:10.1177/0961000609102827","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0961000609102827","pdf_url":null,"source":{"id":"https://openalex.org/S115019648","display_name":"Journal of Librarianship and Information Science","issn_l":"0961-0006","issn":["0961-0006","1741-6477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Librarianship and Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045446220","display_name":"Briony Birdi","orcid":"https://orcid.org/0000-0002-0002-7989"},"institutions":[{"id":"https://openalex.org/I91136226","display_name":"University of Sheffield","ror":"https://ror.org/05krs5044","country_code":"GB","type":"education","lineage":["https://openalex.org/I91136226"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Briony Birdi","raw_affiliation_strings":["CPLIS (the Centre for the Public Library and Information in Society) at the Department of Information Studies, University of Sheffield,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"CPLIS (the Centre for the Public Library and Information in Society) at the Department of Information Studies, University of Sheffield,","institution_ids":["https://openalex.org/I91136226"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086988571","display_name":"Kerry Wilson","orcid":"https://orcid.org/0000-0003-2378-6045"},"institutions":[{"id":"https://openalex.org/I63098007","display_name":"Liverpool John Moores University","ror":"https://ror.org/04zfme737","country_code":"GB","type":"education","lineage":["https://openalex.org/I63098007"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Kerry Wilson","raw_affiliation_strings":["Faculty of Media Arts and Social Science, Liverpool John Moores University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Media Arts and Social Science, Liverpool John Moores University","institution_ids":["https://openalex.org/I63098007"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5097119485","display_name":"Hin Man Tso","orcid":null},"institutions":[{"id":"https://openalex.org/I91136226","display_name":"University of Sheffield","ror":"https://ror.org/05krs5044","country_code":"GB","type":"education","lineage":["https://openalex.org/I91136226"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Hin Man Tso","raw_affiliation_strings":["Sheffield University Library","(Sheffield University Library)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sheffield University Library","institution_ids":["https://openalex.org/I91136226"]},{"raw_affiliation_string":"(Sheffield University Library)","institution_ids":["https://openalex.org/I91136226"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5045446220"],"corresponding_institution_ids":["https://openalex.org/I91136226"],"apc_list":null,"apc_paid":null,"fwci":0.1694,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.55521341,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"41","issue":"2","first_page":"81","last_page":"89"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11999","display_name":"Empathy and Medical Education","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/2738","display_name":"Psychiatry and Mental health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11999","display_name":"Empathy and Medical Education","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/2738","display_name":"Psychiatry and Mental health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11715","display_name":"Education and Critical Thinking Development","score":0.9746999740600586,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11806","display_name":"Service-Learning and Community Engagement","score":0.9678999781608582,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.925166130065918},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4986572265625},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.4533764719963074},{"id":"https://openalex.org/keywords/ethnic-group","display_name":"Ethnic group","score":0.4466460347175598},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4393371641635895},{"id":"https://openalex.org/keywords/focus-group","display_name":"Focus group","score":0.43773597478866577},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.436014324426651},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.43441325426101685},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.4258873462677002},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.36982059478759766},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.34569719433784485},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.18283680081367493},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.12639164924621582},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.08068415522575378}],"concepts":[{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.925166130065918},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4986572265625},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.4533764719963074},{"id":"https://openalex.org/C137403100","wikidata":"https://www.wikidata.org/wiki/Q41710","display_name":"Ethnic group","level":2,"score":0.4466460347175598},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4393371641635895},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.43773597478866577},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.436014324426651},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.43441325426101685},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.4258873462677002},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.36982059478759766},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.34569719433784485},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.18283680081367493},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.12639164924621582},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08068415522575378},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1177/0961000609102827","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0961000609102827","pdf_url":null,"source":{"id":"https://openalex.org/S115019648","display_name":"Journal of Librarianship and Information Science","issn_l":"0961-0006","issn":["0961-0006","1741-6477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Librarianship and Information Science","raw_type":"journal-article"},{"id":"pmh:oai:eprints.whiterose.ac.uk:10968","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400854","display_name":"White Rose Research Online (University of Leeds, The University of Sheffield, University of York)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I2800616092","host_organization_name":"White Rose University Consortium","host_organization_lineage":["https://openalex.org/I2800616092"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7900000214576721,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[{"id":"https://openalex.org/G4563111531","display_name":null,"funder_award_id":"119140/1","funder_id":"https://openalex.org/F4320334609","funder_display_name":"Arts and Humanities Research Council"}],"funders":[{"id":"https://openalex.org/F4320334609","display_name":"Arts and Humanities Research Council","ror":"https://ror.org/0505m1554"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W2013592","https://openalex.org/W206312521","https://openalex.org/W593955728","https://openalex.org/W1527927759","https://openalex.org/W1963705969","https://openalex.org/W1984387458","https://openalex.org/W1985421538","https://openalex.org/W1986051804","https://openalex.org/W2016390178","https://openalex.org/W2019585945","https://openalex.org/W2027814249","https://openalex.org/W2037634401","https://openalex.org/W2063848466","https://openalex.org/W2071500890","https://openalex.org/W2091683847","https://openalex.org/W2126814179","https://openalex.org/W2132388949","https://openalex.org/W2146425356","https://openalex.org/W2149151170","https://openalex.org/W2321443231","https://openalex.org/W2399828995","https://openalex.org/W2750046895","https://openalex.org/W4240227164","https://openalex.org/W4243526405","https://openalex.org/W4285719527","https://openalex.org/W4299699857","https://openalex.org/W4302325984"],"related_works":["https://openalex.org/W2022249999","https://openalex.org/W2790197180","https://openalex.org/W2321298859","https://openalex.org/W2914237138","https://openalex.org/W2623239735","https://openalex.org/W2020597600","https://openalex.org/W4205877500","https://openalex.org/W2160541906","https://openalex.org/W1774155268","https://openalex.org/W1550515032"],"abstract_inverted_index":{"This":[0],"article":[1],"presents":[2],"two":[3],"recent":[4],"studies,":[5,84],"an":[6,20,85],"AHRC-funded":[7],"exploration":[8],"of":[9,12,22,25,37,45,66,73,82,89,96,139,146,151],"the":[10,23,71,80,90,93,105,137],"role":[11,24,114],"empathy":[13,26,111],"in":[14,27,70,115,135],"community":[15,76],"librarianship":[16],"(Study":[17,33,59,77],"1)":[18],"and":[19,55,61,99,121,132],"investigation":[21,65],"service":[28],"to":[29,102,142,149],"minority":[30],"ethnic":[31],"users":[32],"2).":[34,78],"Qualitative":[35],"elements":[36],"each":[38],"methodology":[39],"are":[40],"presented,":[41],"namely":[42],"a":[43,56,62,67,74,113,125],"series":[44],"focus":[46],"groups":[47],"with":[48,52,104],"frontline":[49],"staff,":[50],"interviews":[51],"senior":[53],"managers":[54],"research":[57],"workshop":[58],"1),":[60],"case":[63],"study":[64],"public":[68],"library":[69,97],"heart":[72],"Chinese":[75],"Synthesizing":[79],"data":[81],"both":[83],"analysis":[86],"is":[87,108],"conducted":[88],"relationship":[91],"between":[92,119,130],"cultural":[94],"identities":[95],"staff":[98,120,140],"their":[100],"ability":[101],"empathize":[103],"public.":[106],"It":[107],"concluded":[109],"that":[110,124],"plays":[112],"facilitating":[116],"effective":[117],"communication":[118],"users,":[122],"but":[123],"distinction":[126],"should":[127],"be":[128],"made":[129],"intuitive":[131],"cognitive":[133],"empathy,":[134],"considering":[136],"potential":[138],"training":[141],"develop":[143],"appropriate":[144],"levels":[145],"emotional":[147],"response":[148],"members":[150],"all":[152],"communities.":[153]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2013,"cited_by_count":3}],"updated_date":"2026-05-05T06:06:40.768181","created_date":"2025-10-10T00:00:00"}