{"id":"https://openalex.org/W1975953784","doi":"https://doi.org/10.1177/096100060003200103","title":"Citizenship information service provision in the United Kingdom","display_name":"Citizenship information service provision in the United Kingdom","publication_year":2000,"publication_date":"2000-03-01","ids":{"openalex":"https://openalex.org/W1975953784","doi":"https://doi.org/10.1177/096100060003200103","mag":"1975953784"},"language":"en","primary_location":{"id":"doi:10.1177/096100060003200103","is_oa":false,"landing_page_url":"https://doi.org/10.1177/096100060003200103","pdf_url":null,"source":{"id":"https://openalex.org/S115019648","display_name":"Journal of Librarianship and Information Science","issn_l":"0022-2232","issn":["0022-2232","0961-0006","1741-6477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Librarianship and Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://rgu-repository.worktribe.com/preview/294417/MARCELLA%202000%20Citizenship%20information%20service%20provision.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019616101","display_name":"Rita Marcella","orcid":"https://orcid.org/0000-0003-0069-3516"},"institutions":[{"id":"https://openalex.org/I522815984","display_name":"Robert Gordon University","ror":"https://ror.org/04f0qj703","country_code":"GB","type":"education","lineage":["https://openalex.org/I522815984"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Rita Marcella","raw_affiliation_strings":["School of Information and Media, the Robert Gordon University, Aberdeen,","School of Information and Media, The Robert Gordon, University, Aberdeen,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information and Media, the Robert Gordon University, Aberdeen,","institution_ids":["https://openalex.org/I522815984"]},{"raw_affiliation_string":"School of Information and Media, The Robert Gordon, University, Aberdeen,","institution_ids":["https://openalex.org/I522815984"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044945901","display_name":"Graeme Baxter","orcid":"https://orcid.org/0000-0001-8454-0693"},"institutions":[{"id":"https://openalex.org/I522815984","display_name":"Robert Gordon University","ror":"https://ror.org/04f0qj703","country_code":"GB","type":"education","lineage":["https://openalex.org/I522815984"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Graeme Baxter","raw_affiliation_strings":["School of Information and Media, the Robert Gordon University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information and Media, the Robert Gordon University","institution_ids":["https://openalex.org/I522815984"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5019616101"],"corresponding_institution_ids":["https://openalex.org/I522815984"],"apc_list":null,"apc_paid":null,"fwci":1.1871,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.84669366,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"32","issue":"1","first_page":"9","last_page":"25"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11776","display_name":"Irish and British Studies","score":0.9742000102996826,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11776","display_name":"Irish and British Studies","score":0.9742000102996826,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12289","display_name":"Library Science and Administration","score":0.9721999764442444,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/citizenship","display_name":"Citizenship","score":0.749879002571106},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.6432344913482666},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5956788063049316},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.48440176248550415},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.44021427631378174},{"id":"https://openalex.org/keywords/legal-advice","display_name":"Legal advice","score":0.43625542521476746},{"id":"https://openalex.org/keywords/confidentiality","display_name":"Confidentiality","score":0.4349895417690277},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3813120424747467},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.2286129593849182},{"id":"https://openalex.org/keywords/politics","display_name":"Politics","score":0.17432519793510437},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.14558136463165283},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.09613895416259766}],"concepts":[{"id":"https://openalex.org/C2780781376","wikidata":"https://www.wikidata.org/wiki/Q42138","display_name":"Citizenship","level":3,"score":0.749879002571106},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.6432344913482666},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5956788063049316},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48440176248550415},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44021427631378174},{"id":"https://openalex.org/C2993469667","wikidata":"https://www.wikidata.org/wiki/Q220117","display_name":"Legal advice","level":2,"score":0.43625542521476746},{"id":"https://openalex.org/C71745522","wikidata":"https://www.wikidata.org/wiki/Q2476929","display_name":"Confidentiality","level":2,"score":0.4349895417690277},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3813120424747467},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2286129593849182},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.17432519793510437},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.14558136463165283},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.09613895416259766},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1177/096100060003200103","is_oa":false,"landing_page_url":"https://doi.org/10.1177/096100060003200103","pdf_url":null,"source":{"id":"https://openalex.org/S115019648","display_name":"Journal of Librarianship and Information Science","issn_l":"0022-2232","issn":["0022-2232","0961-0006","1741-6477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Librarianship and Information Science","raw_type":"journal-article"},{"id":"pmh:oai:rgu-repository.worktribe.com:247649","is_oa":true,"landing_page_url":"https://rgu-repository.worktribe.com/file/247649/1/MARCELLA%202000%20Citizenship%20information%20service%20provision","pdf_url":"https://rgu-repository.worktribe.com/preview/294417/MARCELLA%202000%20Citizenship%20information%20service%20provision.pdf","source":{"id":"https://openalex.org/S4306400814","display_name":"Open Access Institutional Repository at Robert Gordon University (Robert Gordon University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I522815984","host_organization_name":"Robert Gordon University","host_organization_lineage":["https://openalex.org/I522815984"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal Article"}],"best_oa_location":{"id":"pmh:oai:rgu-repository.worktribe.com:247649","is_oa":true,"landing_page_url":"https://rgu-repository.worktribe.com/file/247649/1/MARCELLA%202000%20Citizenship%20information%20service%20provision","pdf_url":"https://rgu-repository.worktribe.com/preview/294417/MARCELLA%202000%20Citizenship%20information%20service%20provision.pdf","source":{"id":"https://openalex.org/S4306400814","display_name":"Open Access Institutional Repository at Robert Gordon University (Robert Gordon University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I522815984","host_organization_name":"Robert Gordon University","host_organization_lineage":["https://openalex.org/I522815984"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal Article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1975953784.pdf","grobid_xml":"https://content.openalex.org/works/W1975953784.grobid-xml"},"referenced_works_count":8,"referenced_works":["https://openalex.org/W614077514","https://openalex.org/W1859440696","https://openalex.org/W1985902254","https://openalex.org/W2008995690","https://openalex.org/W2143840297","https://openalex.org/W2322040402","https://openalex.org/W2914224423","https://openalex.org/W4386497121"],"related_works":["https://openalex.org/W4387497383","https://openalex.org/W3183948672","https://openalex.org/W3173606202","https://openalex.org/W3110381201","https://openalex.org/W2948807893","https://openalex.org/W2935909890","https://openalex.org/W2778153218","https://openalex.org/W2758277628","https://openalex.org/W1531601525","https://openalex.org/W2030520853"],"abstract_inverted_index":{"Reports":[0],"results":[1],"of":[2,23,59,65,69,94,111,121,130,180,215],"27":[3],"case":[4],"study":[5,31],"visits":[6,57],"to":[7,19,80,114,135,149,177,240],"UK":[8,35],"public":[9,156,169],"libraries,":[10],"Citizens":[11,161],"Advice":[12,162],"Bureaux":[13,163],"(CABx)":[14],"and":[15,39,63,71,90,109,132,146,164,204,230,235],"other":[16,48,142,224],"advice":[17,49],"agencies":[18],"examine":[20],"existing":[21],"levels":[22],"citizenship":[24,70,85,95,105,137,143],"information":[25,86,106,131,138,144,183],"provision":[26],"within":[27],"these":[28,82],"organizations.":[29],"The":[30,56,152],"covered":[32],"all":[33],"13":[34],"Government":[36],"Office":[37],"Regions":[38],"one":[40,45],"library":[41],"authority,":[42],"plus":[43],"either":[44],"CAB":[46],"or":[47,186,217],"agency,":[50,242],"was":[51,75],"visited":[52],"in":[53,209,237,244],"each":[54],"region.":[55],"consisted":[58],"interviews":[60],"with":[61,127,141,212],"staff":[62,89],"examination":[64],"the":[66,78,117,123,178,213,228,241],"organizations\u2019":[67],"collections":[68],"community":[72],"information.":[73],"Data":[74],"gathered":[76],"on:":[77],"extent":[79],"which":[81],"organizations":[83],"provide":[84],"and/or":[87],"advice;":[88],"training":[91],"issues;":[92],"types":[93],"enquiries":[96],"most":[97],"frequently":[98],"received;":[99],"local":[100,193],"demographic":[101],"factors":[102],"that":[103,155,168],"affect":[104],"needs;":[107],"type":[108],"arrangement":[110],"materials":[112],"used":[113],"answer":[115],"enquiries;":[116],"public\u2019s":[118],"preferred":[119],"methods":[120],"approaching":[122],"organizations;":[124],"user":[125],"satisfaction":[126],"services;":[128],"use":[129],"communication":[133],"technologies":[134],"aid":[136],"provision;":[139],"links":[140],"providers;":[145],"future":[147],"plans":[148],"develop":[150,172],"services.":[151],"findings":[153],"suggest":[154],"libraries":[157,170],"can":[158],"learn":[159],"from":[160,223],"vice":[165],"versa.":[166],"Concludes":[167],"could":[171],"a":[173],"more":[174],"proactive":[175],"approach":[176,239],"identification":[179],"issues":[181],"where":[182],"is":[184],"being":[185],"will":[187],"be":[188],"required":[189],"by":[190],"users.":[191],"Specialized":[192],"needs":[194],"identified":[195,220],"included:":[196,221],"greater":[197],"need":[198],"for":[199,233],"HIV/AIDS":[200],"information;":[201],"financial":[202],"problems":[203],"debts;":[205],"seasonal":[206],"unemployment;":[207],"and,":[208],"Belfast,":[210],"dealing":[211],"effects":[214],"bombing":[216],"intimidation.":[218],"Problems":[219],"users":[222],"catchment":[225],"areas":[226],"utilizing":[227],"service;":[229],"users\u2019":[231],"requirement":[232],"privacy":[234],"confidentiality":[236],"their":[238],"particularly":[243],"close-knit":[245],"communities.":[246]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-07-28T07:46:37.118299","created_date":"2016-06-24T00:00:00"}
