{"id":"https://openalex.org/W4318570131","doi":"https://doi.org/10.1177/02683962231157426","title":"When Harry, the human, met Sally, the software robot: Metaphorical sensemaking and sensegiving around an emergent digital technology","display_name":"When Harry, the human, met Sally, the software robot: Metaphorical sensemaking and sensegiving around an emergent digital technology","publication_year":2023,"publication_date":"2023-01-30","ids":{"openalex":"https://openalex.org/W4318570131","doi":"https://doi.org/10.1177/02683962231157426"},"language":"en","primary_location":{"id":"doi:10.1177/02683962231157426","is_oa":true,"landing_page_url":"https://doi.org/10.1177/02683962231157426","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/02683962231157426","source":{"id":"https://openalex.org/S135086714","display_name":"Journal of Information Technology","issn_l":"0268-3962","issn":["0268-3962","1466-4437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://journals.sagepub.com/doi/pdf/10.1177/02683962231157426","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003176625","display_name":"Angsana A. Techatassanasoontorn","orcid":"https://orcid.org/0000-0002-4942-0802"},"institutions":[{"id":"https://openalex.org/I39854758","display_name":"Auckland University of Technology","ror":"https://ror.org/01zvqw119","country_code":"NZ","type":"education","lineage":["https://openalex.org/I39854758"]}],"countries":["NZ"],"is_corresponding":true,"raw_author_name":"Angsana A Techatassanasoontorn","raw_affiliation_strings":["Auckland University of Technology","Auckland University of Technology, New Zealand"],"raw_orcid":"https://orcid.org/0000-0002-4942-0802","affiliations":[{"raw_affiliation_string":"Auckland University of Technology","institution_ids":["https://openalex.org/I39854758"]},{"raw_affiliation_string":"Auckland University of Technology, New Zealand","institution_ids":["https://openalex.org/I39854758"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035144777","display_name":"Lena Waizenegger","orcid":"https://orcid.org/0000-0002-2975-4135"},"institutions":[{"id":"https://openalex.org/I39854758","display_name":"Auckland University of Technology","ror":"https://ror.org/01zvqw119","country_code":"NZ","type":"education","lineage":["https://openalex.org/I39854758"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Lena Waizenegger","raw_affiliation_strings":["Auckland University of Technology","Auckland University of Technology, New Zealand"],"raw_orcid":"https://orcid.org/0000-0002-2975-4135","affiliations":[{"raw_affiliation_string":"Auckland University of Technology","institution_ids":["https://openalex.org/I39854758"]},{"raw_affiliation_string":"Auckland University of Technology, New Zealand","institution_ids":["https://openalex.org/I39854758"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032196502","display_name":"Bill Doolin","orcid":"https://orcid.org/0000-0001-6241-8398"},"institutions":[{"id":"https://openalex.org/I39854758","display_name":"Auckland University of Technology","ror":"https://ror.org/01zvqw119","country_code":"NZ","type":"education","lineage":["https://openalex.org/I39854758"]}],"countries":["NZ"],"is_corresponding":false,"raw_author_name":"Bill Doolin","raw_affiliation_strings":["Auckland University of Technology","Auckland University of Technology, New Zealand"],"raw_orcid":"https://orcid.org/0000-0001-6241-8398","affiliations":[{"raw_affiliation_string":"Auckland University of Technology","institution_ids":["https://openalex.org/I39854758"]},{"raw_affiliation_string":"Auckland University of Technology, New Zealand","institution_ids":["https://openalex.org/I39854758"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5003176625"],"corresponding_institution_ids":["https://openalex.org/I39854758"],"apc_list":null,"apc_paid":null,"fwci":3.5948,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.92678546,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"38","issue":"4","first_page":"416","last_page":"441"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9793000221252441,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9060999751091003,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sensemaking","display_name":"Sensemaking","score":0.7956002354621887},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.576751708984375},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5452592372894287},{"id":"https://openalex.org/keywords/metaphor","display_name":"Metaphor","score":0.5355297327041626},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.5124773979187012},{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.46305251121520996},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4358670711517334},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3170643448829651},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.23555868864059448}],"concepts":[{"id":"https://openalex.org/C2780554381","wikidata":"https://www.wikidata.org/wiki/Q2063340","display_name":"Sensemaking","level":2,"score":0.7956002354621887},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.576751708984375},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5452592372894287},{"id":"https://openalex.org/C2778311575","wikidata":"https://www.wikidata.org/wiki/Q18534","display_name":"Metaphor","level":2,"score":0.5355297327041626},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.5124773979187012},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.46305251121520996},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4358670711517334},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3170643448829651},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.23555868864059448},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1177/02683962231157426","is_oa":true,"landing_page_url":"https://doi.org/10.1177/02683962231157426","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/02683962231157426","source":{"id":"https://openalex.org/S135086714","display_name":"Journal of Information Technology","issn_l":"0268-3962","issn":["0268-3962","1466-4437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology","raw_type":"journal-article"},{"id":"pmh:oai:aisel.aisnet.org:jit-1767","is_oa":false,"landing_page_url":"https://aisel.aisnet.org/jit/vol38/iss4/3","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Information Technology","raw_type":"text"}],"best_oa_location":{"id":"doi:10.1177/02683962231157426","is_oa":true,"landing_page_url":"https://doi.org/10.1177/02683962231157426","pdf_url":"https://journals.sagepub.com/doi/pdf/10.1177/02683962231157426","source":{"id":"https://openalex.org/S135086714","display_name":"Journal of Information Technology","issn_l":"0268-3962","issn":["0268-3962","1466-4437"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.5299999713897705,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4318570131.pdf"},"referenced_works_count":90,"referenced_works":["https://openalex.org/W201578715","https://openalex.org/W1512483161","https://openalex.org/W1512821824","https://openalex.org/W1536258620","https://openalex.org/W1539409553","https://openalex.org/W1541367768","https://openalex.org/W1965473255","https://openalex.org/W1969439790","https://openalex.org/W1985250715","https://openalex.org/W1987719539","https://openalex.org/W1994104530","https://openalex.org/W2008631172","https://openalex.org/W2016828291","https://openalex.org/W2031240487","https://openalex.org/W2038204327","https://openalex.org/W2040175064","https://openalex.org/W2043850498","https://openalex.org/W2063389382","https://openalex.org/W2077746421","https://openalex.org/W2083363060","https://openalex.org/W2089601379","https://openalex.org/W2091092635","https://openalex.org/W2097324625","https://openalex.org/W2109678644","https://openalex.org/W2111363451","https://openalex.org/W2115040353","https://openalex.org/W2122838682","https://openalex.org/W2123601949","https://openalex.org/W2126070475","https://openalex.org/W2127089424","https://openalex.org/W2128487591","https://openalex.org/W2130653301","https://openalex.org/W2133836289","https://openalex.org/W2142021328","https://openalex.org/W2154119145","https://openalex.org/W2156060046","https://openalex.org/W2162363775","https://openalex.org/W2162566219","https://openalex.org/W2163219347","https://openalex.org/W2164895260","https://openalex.org/W2537934446","https://openalex.org/W2558547331","https://openalex.org/W2597385105","https://openalex.org/W2748458594","https://openalex.org/W2750269342","https://openalex.org/W2768020938","https://openalex.org/W2799971240","https://openalex.org/W2800104230","https://openalex.org/W2804154565","https://openalex.org/W2810859403","https://openalex.org/W2923823889","https://openalex.org/W2931358054","https://openalex.org/W2947895697","https://openalex.org/W2951551503","https://openalex.org/W2955449396","https://openalex.org/W2963143727","https://openalex.org/W2969928624","https://openalex.org/W2978202681","https://openalex.org/W2992146786","https://openalex.org/W2996441822","https://openalex.org/W3010543446","https://openalex.org/W3013259567","https://openalex.org/W3015730092","https://openalex.org/W3024273111","https://openalex.org/W3035363886","https://openalex.org/W3037324753","https://openalex.org/W3039093754","https://openalex.org/W3044291253","https://openalex.org/W3046950895","https://openalex.org/W3096774953","https://openalex.org/W3096802758","https://openalex.org/W3100898354","https://openalex.org/W3104244947","https://openalex.org/W3123390650","https://openalex.org/W3145068432","https://openalex.org/W3163541973","https://openalex.org/W3183439971","https://openalex.org/W3186937019","https://openalex.org/W3215304282","https://openalex.org/W4200167992","https://openalex.org/W4205205213","https://openalex.org/W4206153407","https://openalex.org/W4206948581","https://openalex.org/W4207014596","https://openalex.org/W4210300238","https://openalex.org/W4231739819","https://openalex.org/W4240515574","https://openalex.org/W4247155454","https://openalex.org/W4312072217","https://openalex.org/W4388386983"],"related_works":["https://openalex.org/W3002559787","https://openalex.org/W2100609754","https://openalex.org/W2050640900","https://openalex.org/W2795557596","https://openalex.org/W2049050102","https://openalex.org/W2596767525","https://openalex.org/W1886987011","https://openalex.org/W2331546953","https://openalex.org/W2023412717","https://openalex.org/W3045759591"],"abstract_inverted_index":{"Robotic":[0],"process":[1],"automation":[2,145,197,210],"(RPA)":[3],"is":[4,23,111],"often":[5],"used":[6],"in":[7,72,83],"organisational":[8],"digitalisation":[9],"efforts":[10],"to":[11,119,151,181,190,204],"automate":[12],"work":[13,136,166],"processes.":[14],"RPA,":[15],"and":[16,26,42,61,94,100,138,144,160,167,211],"the":[17,30,47,84],"software":[18,63,157],"robots":[19],"at":[20],"its":[21,162,168],"heart,":[22],"an":[24,195],"equivocal":[25],"contentious":[27],"technology.":[28],"Adopting":[29],"products":[31],"of":[32,49,57,59,122,155,208],"theorising":[33],"approach,":[34],"this":[35],"study":[36],"views":[37],"metaphors":[38,150],"as":[39,103,178],"central":[40],"sensemaking":[41],"sensegiving":[43],"devices":[44],"that":[45,76,109,115,130,199],"shape":[46,133,152],"interpretation":[48],"RPA":[50],"among":[51,175],"stakeholders":[52],"towards":[53],"a":[54,112,126,156,179,188,206],"preferred":[55],"reality":[56],"ways":[58],"seeing":[60,209],"experiencing":[62],"robots.":[64],"The":[65],"empirical":[66],"materials":[67],"are":[68],"drawn":[69],"from":[70],"research":[71],"three":[73,89],"Australasian":[74],"organisations":[75,172],"have":[77],"implemented":[78],"RPA.":[79],"Grounding":[80],"our":[81],"analysis":[82],"domains-interaction":[85],"model,":[86],"we":[87],"identified":[88],"root":[90],"metaphors:":[91],"person,":[92],"robot":[93],"tool,":[95],"their":[96,123,134],"constitutive":[97],"conceptual":[98],"metaphors,":[99],"intended":[101],"use":[102],"heuristics":[104],"devices.":[105],"Our":[106],"findings":[107],"show":[108],"metaphor":[110],"powerful":[113],"device":[114],"employees":[116],"rely":[117],"on":[118],"make":[120],"sense":[121],"experiences":[124,193],"with":[125,187,194,213],"new":[127],"digital":[128],"technology":[129,198],"can":[131,200],"potentially":[132],"roles,":[135],"practices":[137],"job":[139],"design.":[140],"In":[141],"addition,":[142],"managers":[143],"team":[146],"members":[147],"intentionally":[148],"leverage":[149],"others\u2019":[153],"perceptions":[154],"robot\u2019s":[158],"capabilities":[159],"limitations,":[161],"implication":[163],"for":[164,171],"human":[165],"expanding":[169],"benefits":[170],"over":[173],"time,":[174],"others.":[176],"Metaphor":[177],"precursor":[180],"more":[182],"formal":[183],"theory":[184,207],"provides":[185],"scholars":[186],"vocabulary":[189],"understand":[191],"disparate":[192],"emergent":[196],"be":[201],"further":[202],"developed":[203],"generate":[205],"working":[212],"automated":[214],"agents.":[215]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":2}],"updated_date":"2026-06-05T09:01:59.212387","created_date":"2025-10-10T00:00:00"}
