{"id":"https://openalex.org/W3196241547","doi":"https://doi.org/10.1177/01655515211040664","title":"Understanding the costs and challenges of the digital divide through UK council services","display_name":"Understanding the costs and challenges of the digital divide through UK council services","publication_year":2021,"publication_date":"2021-12-10","ids":{"openalex":"https://openalex.org/W3196241547","doi":"https://doi.org/10.1177/01655515211040664","mag":"3196241547"},"language":"en","primary_location":{"id":"doi:10.1177/01655515211040664","is_oa":true,"landing_page_url":"https://doi.org/10.1177/01655515211040664","pdf_url":null,"source":{"id":"https://openalex.org/S68913162","display_name":"Journal of Information Science","issn_l":"0165-5515","issn":["0165-5515","1741-6485"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1177/01655515211040664","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041130563","display_name":"Morgan Harvey","orcid":"https://orcid.org/0000-0001-5504-2089"},"institutions":[{"id":"https://openalex.org/I91136226","display_name":"University of Sheffield","ror":"https://ror.org/05krs5044","country_code":"GB","type":"education","lineage":["https://openalex.org/I91136226"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Morgan Harvey","raw_affiliation_strings":["Information School, The University of Sheffield, UK"],"raw_orcid":"https://orcid.org/0000-0001-5504-2089","affiliations":[{"raw_affiliation_string":"Information School, The University of Sheffield, UK","institution_ids":["https://openalex.org/I91136226"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001039139","display_name":"David P Hastings","orcid":null},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"David P Hastings","raw_affiliation_strings":["Computer and Information Sciences, Northumbria University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer and Information Sciences, Northumbria University, UK","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052211345","display_name":"Gobinda Chowdhury","orcid":"https://orcid.org/0000-0002-2122-9547"},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Gobinda Chowdhury","raw_affiliation_strings":["Computer and Information Sciences, University of Strathclyde, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer and Information Sciences, University of Strathclyde, UK","institution_ids":["https://openalex.org/I181647926"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5041130563"],"corresponding_institution_ids":["https://openalex.org/I91136226"],"apc_list":null,"apc_paid":null,"fwci":6.9074,"has_fulltext":true,"cited_by_count":29,"citation_normalized_percentile":{"value":0.9712944,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"49","issue":"5","first_page":"1153","last_page":"1167"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9889000058174133,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9886000156402588,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.677851676940918},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5502883195877075},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5225110054016113},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.46609583497047424},{"id":"https://openalex.org/keywords/digital-literacy","display_name":"Digital literacy","score":0.4302796721458435},{"id":"https://openalex.org/keywords/literacy","display_name":"Literacy","score":0.4292604327201843},{"id":"https://openalex.org/keywords/digital-divide","display_name":"Digital divide","score":0.42302364110946655},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.36656010150909424},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.27521511912345886},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2667027413845062},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.22374972701072693},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.21992871165275574},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.17668211460113525},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17225614190101624},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.09770655632019043}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.677851676940918},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5502883195877075},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5225110054016113},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46609583497047424},{"id":"https://openalex.org/C2777646416","wikidata":"https://www.wikidata.org/wiki/Q242069","display_name":"Digital literacy","level":2,"score":0.4302796721458435},{"id":"https://openalex.org/C547764534","wikidata":"https://www.wikidata.org/wiki/Q8236","display_name":"Literacy","level":2,"score":0.4292604327201843},{"id":"https://openalex.org/C173655357","wikidata":"https://www.wikidata.org/wiki/Q244752","display_name":"Digital divide","level":3,"score":0.42302364110946655},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.36656010150909424},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.27521511912345886},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2667027413845062},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.22374972701072693},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21992871165275574},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.17668211460113525},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17225614190101624},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09770655632019043},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1177/01655515211040664","is_oa":true,"landing_page_url":"https://doi.org/10.1177/01655515211040664","pdf_url":null,"source":{"id":"https://openalex.org/S68913162","display_name":"Journal of Information Science","issn_l":"0165-5515","issn":["0165-5515","1741-6485"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Science","raw_type":"journal-article"},{"id":"pmh:oai:eprints.whiterose.ac.uk:176728","is_oa":true,"landing_page_url":null,"pdf_url":"https://eprints.whiterose.ac.uk/176728/7/01655515211040664.pdf","source":{"id":"https://openalex.org/S4306400854","display_name":"White Rose Research Online (University of Leeds, The University of Sheffield, University of York)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I2800616092","host_organization_name":"White Rose University Consortium","host_organization_lineage":["https://openalex.org/I2800616092"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:strathprints.strath.ac.uk:77837","is_oa":true,"landing_page_url":"https://strathprints.strath.ac.uk/view/author/233363.html>","pdf_url":"https://strathprints.strath.ac.uk/77837/7/Harvey_etal_JIS_2021_Understanding_the_costs_and_challenges_of_the_digital_divide.pdf","source":{"id":"https://openalex.org/S4306402226","display_name":"Strathprints: The University of Strathclyde institutional repository (University of Strathclyde)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I181647926","host_organization_name":"University of Strathclyde","host_organization_lineage":["https://openalex.org/I181647926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"doi:10.1177/01655515211040664","is_oa":true,"landing_page_url":"https://doi.org/10.1177/01655515211040664","pdf_url":null,"source":{"id":"https://openalex.org/S68913162","display_name":"Journal of Information Science","issn_l":"0165-5515","issn":["0165-5515","1741-6485"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Science","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.7599999904632568,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W1500349723","https://openalex.org/W1513028187","https://openalex.org/W1603528672","https://openalex.org/W1605824561","https://openalex.org/W1702700969","https://openalex.org/W1937179694","https://openalex.org/W1948531953","https://openalex.org/W1979290264","https://openalex.org/W1980509335","https://openalex.org/W1990543273","https://openalex.org/W2001184388","https://openalex.org/W2013980900","https://openalex.org/W2019585945","https://openalex.org/W2021407532","https://openalex.org/W2040484355","https://openalex.org/W2053346767","https://openalex.org/W2063419579","https://openalex.org/W2078977736","https://openalex.org/W2079654529","https://openalex.org/W2111067666","https://openalex.org/W2114320941","https://openalex.org/W2130006747","https://openalex.org/W2140910373","https://openalex.org/W2149078706","https://openalex.org/W2157767588","https://openalex.org/W2160767957","https://openalex.org/W2162637301","https://openalex.org/W2165084546","https://openalex.org/W2299684391","https://openalex.org/W2343275566","https://openalex.org/W2414763603","https://openalex.org/W2482147266","https://openalex.org/W2506796008","https://openalex.org/W2528829668","https://openalex.org/W2583544067","https://openalex.org/W2608014122","https://openalex.org/W2735791018","https://openalex.org/W2786570885","https://openalex.org/W2791029426","https://openalex.org/W2884702161","https://openalex.org/W2901881280","https://openalex.org/W2951083621","https://openalex.org/W2991430717","https://openalex.org/W3037591794","https://openalex.org/W4229766132","https://openalex.org/W4250453042","https://openalex.org/W4300858789"],"related_works":["https://openalex.org/W3165920664","https://openalex.org/W2765817684","https://openalex.org/W2997895985","https://openalex.org/W3206369419","https://openalex.org/W2101162540","https://openalex.org/W2138655260","https://openalex.org/W1964219564","https://openalex.org/W2068611228","https://openalex.org/W3110021006","https://openalex.org/W3022627635"],"abstract_inverted_index":{"This":[0],"study":[1,81,118,149],"investigates":[2],"the":[3,10,18,39,61,64,73,77,89,95,99,109,121,124,153,166,175],"issue":[4],"of":[5,12,24,46,56,76,85,91,111,123,147],"digital":[6,112,177,188],"exclusion":[7],"resulting":[8],"from":[9,29,63],"digitisation":[11],"government":[13],"and":[14,44,94,108,161,163,186,193],"council":[15,31],"services":[16,43,93,143,158,185],"within":[17],"United":[19],"Kingdom.":[20],"An":[21],"initial":[22],"analysis":[23,55],"customer":[25],"support":[26],"log":[27,65],"data":[28],"a":[30,33,83,127],"in":[32,155],"large":[34],"UK":[35,176],"city":[36],"helped":[37],"identify":[38],"most":[40],"commonly":[41],"queried":[42],"modes":[45],"support.":[47],"The":[48,80,117,145],"main":[49],"findings":[50,146],"are":[51,159],"based":[52],"on":[53],"qualitative":[54],"10":[57],"interviews,":[58],"structured":[59],"around":[60],"results":[62],"analysis,":[66],"conducted":[67],"with":[68,88,105,141],"front-line":[69],"staff":[70],"members":[71],"at":[72],"central":[74],"library":[75],"same":[78],"council.":[79],"identifies":[82],"range":[84],"issues":[86,104],"associated":[87],"provision":[90],"e-government":[92,142,184],"subsequent":[96],"under-utilisation":[97],"by":[98,136,179],"public,":[100],"including":[101],"poor":[102],"design,":[103],"effective":[106],"access":[107,182],"level":[110],"literacy":[113],"among":[114],"end":[115],"users.":[116,195],"also":[119],"proposes":[120],"concept":[122],"\u2018digital":[125],"carer\u2019,":[126],"friend":[128],"or":[129],"family":[130],"member":[131],"who":[132],"is":[133],"relied":[134],"upon":[135],"users":[137],"unable":[138],"to":[139,165,174,183],"interact":[140],"themselves.":[144],"this":[148],"have":[150],"implications":[151],"for":[152,168,191],"way":[154],"which":[156],"these":[157],"designed":[160],"delivered":[162],"point":[164],"need":[167],"further":[169],"work":[170],"that":[171],"can":[172],"contribute":[173],"economy":[178],"facilitating":[180],"better":[181],"reduce":[187],"exclusion,":[189],"especially":[190],"elderly":[192],"marginalised":[194]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":5}],"updated_date":"2026-05-18T08:16:58.900851","created_date":"2025-10-10T00:00:00"}
