{"id":"https://openalex.org/W3119675913","doi":"https://doi.org/10.1177/0165551520984719","title":"Proposing an information value chain to improve information services to disabled library patrons using assistive technologies","display_name":"Proposing an information value chain to improve information services to disabled library patrons using assistive technologies","publication_year":2021,"publication_date":"2021-01-12","ids":{"openalex":"https://openalex.org/W3119675913","doi":"https://doi.org/10.1177/0165551520984719","mag":"3119675913"},"language":"en","primary_location":{"id":"doi:10.1177/0165551520984719","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0165551520984719","pdf_url":null,"source":{"id":"https://openalex.org/S68913162","display_name":"Journal of Information Science","issn_l":"0165-5515","issn":["0165-5515","1741-6485"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054127337","display_name":"Devendra Potnis","orcid":"https://orcid.org/0000-0003-2507-8157"},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Devendra Potnis","raw_affiliation_strings":["School of Information Sciences, University of Tennessee at Knoxville, Knoxville, TN, USA"],"raw_orcid":"https://orcid.org/0000-0003-2507-8157","affiliations":[{"raw_affiliation_string":"School of Information Sciences, University of Tennessee at Knoxville, Knoxville, TN, USA","institution_ids":["https://openalex.org/I75027704"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5018796040","display_name":"Kevin Mallary","orcid":null},"institutions":[{"id":"https://openalex.org/I103406327","display_name":"Western Carolina University","ror":"https://ror.org/010h78f45","country_code":"US","type":"education","lineage":["https://openalex.org/I103406327"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kevin Mallary","raw_affiliation_strings":["Department of Communication, Western Carolina University, Cullowhee, NC, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Communication, Western Carolina University, Cullowhee, NC, USA","institution_ids":["https://openalex.org/I103406327"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5054127337"],"corresponding_institution_ids":["https://openalex.org/I75027704"],"apc_list":null,"apc_paid":null,"fwci":3.0892,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.91127332,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"48","issue":"6","first_page":"825","last_page":"837"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12481","display_name":"Digital Accessibility for Disabilities","score":0.9947999715805054,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/framing","display_name":"Framing (construction)","score":0.5751317739486694},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.49265867471694946},{"id":"https://openalex.org/keywords/reuse","display_name":"Reuse","score":0.4807726740837097},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4702680706977844},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4516734480857849},{"id":"https://openalex.org/keywords/coding","display_name":"Coding (social sciences)","score":0.4398789405822754},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.41840100288391113},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.41426026821136475},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.39737558364868164},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.382076621055603},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3020443916320801},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.275043785572052},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15124163031578064},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.11484366655349731},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1130228042602539}],"concepts":[{"id":"https://openalex.org/C169087156","wikidata":"https://www.wikidata.org/wiki/Q2131593","display_name":"Framing (construction)","level":2,"score":0.5751317739486694},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.49265867471694946},{"id":"https://openalex.org/C206588197","wikidata":"https://www.wikidata.org/wiki/Q846574","display_name":"Reuse","level":2,"score":0.4807726740837097},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4702680706977844},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4516734480857849},{"id":"https://openalex.org/C179518139","wikidata":"https://www.wikidata.org/wiki/Q5140297","display_name":"Coding (social sciences)","level":2,"score":0.4398789405822754},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.41840100288391113},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.41426026821136475},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.39737558364868164},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.382076621055603},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3020443916320801},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.275043785572052},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15124163031578064},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11484366655349731},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1130228042602539},{"id":"https://openalex.org/C66938386","wikidata":"https://www.wikidata.org/wiki/Q633538","display_name":"Structural engineering","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C548081761","wikidata":"https://www.wikidata.org/wiki/Q180388","display_name":"Waste management","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/0165551520984719","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0165551520984719","pdf_url":null,"source":{"id":"https://openalex.org/S68913162","display_name":"Journal of Information Science","issn_l":"0165-5515","issn":["0165-5515","1741-6485"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Science","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.46000000834465027}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W123796236","https://openalex.org/W271526086","https://openalex.org/W919187098","https://openalex.org/W1522334425","https://openalex.org/W1556808170","https://openalex.org/W1557227886","https://openalex.org/W1568429501","https://openalex.org/W1591977861","https://openalex.org/W1640269383","https://openalex.org/W1924429363","https://openalex.org/W1996452104","https://openalex.org/W2002494681","https://openalex.org/W2007641614","https://openalex.org/W2012191393","https://openalex.org/W2021294325","https://openalex.org/W2036184599","https://openalex.org/W2037812907","https://openalex.org/W2060397244","https://openalex.org/W2062509118","https://openalex.org/W2087555760","https://openalex.org/W2094896811","https://openalex.org/W2097766746","https://openalex.org/W2134886071","https://openalex.org/W2152708997","https://openalex.org/W2282242816","https://openalex.org/W2476049017","https://openalex.org/W2521695965","https://openalex.org/W2544237122","https://openalex.org/W2569786427","https://openalex.org/W2743016751","https://openalex.org/W2745218386","https://openalex.org/W2780896785","https://openalex.org/W2808315273","https://openalex.org/W2889009363","https://openalex.org/W2898162369","https://openalex.org/W2911130739","https://openalex.org/W3022607203"],"related_works":["https://openalex.org/W2384475851","https://openalex.org/W2000444236","https://openalex.org/W2353602216","https://openalex.org/W2367078749","https://openalex.org/W2381798600","https://openalex.org/W1910583078","https://openalex.org/W2351618306","https://openalex.org/W2133117170","https://openalex.org/W1496503799","https://openalex.org/W4323832858"],"abstract_inverted_index":{"Information":[0],"services":[1,44,59,129],"offered":[2,45],"by":[3,46],"academic":[4,47,78,136],"libraries":[5,79],"increasingly":[6],"rely":[7],"on":[8,109],"assistive":[9],"technologies":[10],"(AT)":[11],"to":[12,29,35,56,130],"facilitate":[13],"disabled":[14,26,61,131],"patrons\u2019":[15,27],"retrieval":[16],"and":[17,23,74,104],"use":[18],"of":[19,42,68,113,144],"information":[20,43,58,128],"for":[21,60,126],"learning":[22,105],"teaching.":[24],"However,":[25],"access":[28],"AT":[30,134],"might":[31],"not":[32],"always":[33],"lead":[34],"their":[36],"use,":[37],"resulting":[38],"in":[39,76,80,83,135],"the":[40,84,140],"underutilization":[41],"libraries.":[48],"We":[49],"adopt":[50],"an":[51,118],"inward-looking,":[52],"service":[53],"innovation":[54],"perspective":[55],"improve":[57],"patrons":[62,132],"using":[63,133],"AT.":[64],"The":[65],"open":[66],"coding":[67],"qualitative":[69],"responses":[70],"collected":[71],"from":[72,106],"administrators":[73],"librarians":[75],"186":[77],"public":[81],"universities":[82],"United":[85],"States,":[86],"reveals":[87],"10":[88],"mechanisms":[89],"(i.e.":[90],"modified":[91],"work":[92,114],"practices),":[93],"which":[94,138],"involve":[95],"searching,":[96],"compiling,":[97],"mixing,":[98],"framing,":[99],"sharing,":[100],"or":[101],"reusing":[102],"information,":[103],"it.":[107],"Based":[108],"this":[110],"information-centric":[111],"reorganisation":[112],"practices,":[115],"we":[116],"propose":[117],"\u2018information":[119],"value":[120,124],"chain\u2019,":[121],"like":[122],"Porter\u2019s":[123],"chain,":[125],"improving":[127],"libraries,":[137],"is":[139],"major":[141],"theoretical":[142],"contribution":[143],"our":[145],"study.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
