{"id":"https://openalex.org/W2097168893","doi":"https://doi.org/10.1177/0165551514534140","title":"Modalities, motivations, and materials \u2013 investigating traditional and social online Q&A services","display_name":"Modalities, motivations, and materials \u2013 investigating traditional and social online Q&A services","publication_year":2014,"publication_date":"2014-05-19","ids":{"openalex":"https://openalex.org/W2097168893","doi":"https://doi.org/10.1177/0165551514534140","mag":"2097168893"},"language":"en","primary_location":{"id":"doi:10.1177/0165551514534140","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0165551514534140","pdf_url":null,"source":{"id":"https://openalex.org/S68913162","display_name":"Journal of Information Science","issn_l":"0165-5515","issn":["0165-5515","1741-6485"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061319881","display_name":"Chirag Shah","orcid":"https://orcid.org/0000-0002-3797-4293"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Chirag Shah","raw_affiliation_strings":["Rutgers University, USA","Rutgers University, , USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers University, USA","institution_ids":["https://openalex.org/I102322142"]},{"raw_affiliation_string":"Rutgers University, , USA","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078683785","display_name":"Vanessa Kitzie","orcid":"https://orcid.org/0000-0002-6499-9584"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Vanessa Kitzie","raw_affiliation_strings":["Rutgers University, USA","Rutgers University, , USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers University, USA","institution_ids":["https://openalex.org/I102322142"]},{"raw_affiliation_string":"Rutgers University, , USA","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017233668","display_name":"Erik Choi","orcid":null},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Erik Choi","raw_affiliation_strings":["Rutgers University, USA","Rutgers University, , USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers University, USA","institution_ids":["https://openalex.org/I102322142"]},{"raw_affiliation_string":"Rutgers University, , USA","institution_ids":["https://openalex.org/I102322142"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":11.4854,"has_fulltext":false,"cited_by_count":36,"citation_normalized_percentile":{"value":0.98127509,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"40","issue":"5","first_page":"669","last_page":"687"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9726999998092651,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/modalities","display_name":"Modalities","score":0.7493690848350525},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5538531541824341},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5348246097564697},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4859298765659332},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.47560080885887146},{"id":"https://openalex.org/keywords/user-generated-content","display_name":"User-generated content","score":0.45647484064102173},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4105965495109558},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.40404027700424194},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3689541816711426},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3492608964443207},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.2854032814502716},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.150122731924057},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.09195119142532349},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.08401361107826233}],"concepts":[{"id":"https://openalex.org/C2779903281","wikidata":"https://www.wikidata.org/wiki/Q6888026","display_name":"Modalities","level":2,"score":0.7493690848350525},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5538531541824341},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5348246097564697},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4859298765659332},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.47560080885887146},{"id":"https://openalex.org/C101293273","wikidata":"https://www.wikidata.org/wiki/Q579716","display_name":"User-generated content","level":3,"score":0.45647484064102173},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4105965495109558},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.40404027700424194},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3689541816711426},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3492608964443207},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2854032814502716},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.150122731924057},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.09195119142532349},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08401361107826233},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1177/0165551514534140","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0165551514534140","pdf_url":null,"source":{"id":"https://openalex.org/S68913162","display_name":"Journal of Information Science","issn_l":"0165-5515","issn":["0165-5515","1741-6485"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Science","raw_type":"journal-article"},{"id":"pmh:oai:scholarcommons.sc.edu:libsci_facpub-1224","is_oa":false,"landing_page_url":"https://scholarcommons.sc.edu/libsci_facpub/221","pdf_url":null,"source":{"id":"https://openalex.org/S4306401386","display_name":"Scholar Commons (University of South Carolina)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I155781252","host_organization_name":"University of South Carolina","host_organization_lineage":["https://openalex.org/I155781252"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty Publications","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":72,"referenced_works":["https://openalex.org/W29338678","https://openalex.org/W141231646","https://openalex.org/W216021588","https://openalex.org/W573949841","https://openalex.org/W614758379","https://openalex.org/W1485131643","https://openalex.org/W1518718541","https://openalex.org/W1546092610","https://openalex.org/W1550436572","https://openalex.org/W1605255363","https://openalex.org/W1782548740","https://openalex.org/W1866700326","https://openalex.org/W1889235354","https://openalex.org/W1961365048","https://openalex.org/W1966758856","https://openalex.org/W1983852840","https://openalex.org/W1991741774","https://openalex.org/W1992676961","https://openalex.org/W2008749430","https://openalex.org/W2012189639","https://openalex.org/W2016338827","https://openalex.org/W2018353135","https://openalex.org/W2018817787","https://openalex.org/W2025454319","https://openalex.org/W2027630688","https://openalex.org/W2028093146","https://openalex.org/W2032741698","https://openalex.org/W2036127744","https://openalex.org/W2048987619","https://openalex.org/W2057415299","https://openalex.org/W2060135470","https://openalex.org/W2067773904","https://openalex.org/W2070051391","https://openalex.org/W2071373254","https://openalex.org/W2072184292","https://openalex.org/W2079358634","https://openalex.org/W2081642942","https://openalex.org/W2090316690","https://openalex.org/W2092488901","https://openalex.org/W2102154902","https://openalex.org/W2103256129","https://openalex.org/W2110420103","https://openalex.org/W2117416423","https://openalex.org/W2118557062","https://openalex.org/W2121916295","https://openalex.org/W2123017912","https://openalex.org/W2125625698","https://openalex.org/W2126104150","https://openalex.org/W2135555017","https://openalex.org/W2135602473","https://openalex.org/W2135897806","https://openalex.org/W2139575250","https://openalex.org/W2147144521","https://openalex.org/W2147459514","https://openalex.org/W2147579407","https://openalex.org/W2154268750","https://openalex.org/W2155241566","https://openalex.org/W2157025439","https://openalex.org/W2161152375","https://openalex.org/W2161572231","https://openalex.org/W2170932771","https://openalex.org/W2171708662","https://openalex.org/W2295615372","https://openalex.org/W2312995265","https://openalex.org/W2319223103","https://openalex.org/W2519990683","https://openalex.org/W2620949368","https://openalex.org/W4241703980","https://openalex.org/W4247100019","https://openalex.org/W4251134514","https://openalex.org/W4285719527","https://openalex.org/W4298092314"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2185469136","https://openalex.org/W2011264131","https://openalex.org/W4306353150","https://openalex.org/W2026860389","https://openalex.org/W8219677","https://openalex.org/W3216879894","https://openalex.org/W2890132085","https://openalex.org/W2168054807","https://openalex.org/W145111739"],"abstract_inverted_index":{"With":[0],"the":[1,49,53,77,82,105,116,139,153,176],"advent":[2],"of":[3,10,81,107,115,159,181],"ubiquitous":[4],"connectivity":[5],"and":[6,56,72,76,79,142,147,165,178],"a":[7,96,168],"constant":[8],"flux":[9],"user-generated":[11],"content,":[12],"people\u2019s":[13],"online":[14,30,89,122],"information-seeking":[15],"behaviours":[16],"are":[17],"rapidly":[18],"changing,":[19],"one":[20],"o":[21],"f":[22],"which":[23],"includes":[24],"seeking":[25],"information":[26],"from":[27,138],"peers":[28],"through":[29],"questioning.":[31],"Ways":[32],"to":[33,47,171],"understand":[34],"this":[35,126],"new":[36,97,157,169,179],"behaviour":[37],"can":[38],"be":[39,131],"broken":[40],"down":[41],"into":[42,133],"three":[43,50,100,140],"aspects,":[44],"also":[45],"referred":[46],"as":[48],"M\u2019s":[51,101],"\u2013":[52,99,102],"modalities":[54],"(sources":[55],"strategies)":[57],"that":[58],"people":[59],"use":[60],"when":[61],"asking":[62,69],"their":[63,66],"questions":[64,71,173],"online,":[65],"motivations":[67],"behind":[68],"these":[70],"choosing":[73],"specific":[74],"services,":[75],"types":[78],"quality":[80],"materials":[83],"(content)":[84],"generated":[85],"in":[86,118,152,162],"such":[87],"an":[88],"Q&A":[90,123],"environment.":[91],"This":[92],"article":[93],"will":[94,111,130],"provide":[95],"framework":[98],"based":[103,124],"on":[104,125],"synthesis":[106],"relevant":[108],"literature.":[109],"It":[110],"then":[112],"identify":[113],"some":[114],"gaps":[117,129],"our":[119],"knowledge":[120],"about":[121],"framework.":[127],"These":[128],"transformed":[132],"six":[134],"research":[135],"questions,":[136],"stemming":[137],"M\u2019s,":[141],"addressed":[143],"by":[144,175],"(a)":[145],"consolidating":[146],"synthesizing":[148],"findings":[149],"previously":[150],"reported":[151],"literature,":[154],"(b)":[155],"conducting":[156],"analyses":[158,180],"data":[160],"used":[161],"prior":[163,182],"work,":[164],"(c)":[166],"administering":[167],"study":[170],"answer":[172],"unaddressed":[174],"pre-existing":[177],"work.":[183]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":6}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}