{"id":"https://openalex.org/W3130959173","doi":"https://doi.org/10.1155/2021/6675790","title":"A Client-Centric Evaluation System to Evaluate Guest\u2019s Satisfaction on Airbnb Using Machine Learning and NLP","display_name":"A Client-Centric Evaluation System to Evaluate Guest\u2019s Satisfaction on Airbnb Using Machine Learning and NLP","publication_year":2021,"publication_date":"2021-02-20","ids":{"openalex":"https://openalex.org/W3130959173","doi":"https://doi.org/10.1155/2021/6675790","mag":"3130959173"},"language":"en","primary_location":{"id":"doi:10.1155/2021/6675790","is_oa":true,"landing_page_url":"https://doi.org/10.1155/2021/6675790","pdf_url":"https://downloads.hindawi.com/journals/acisc/2021/6675790.pdf","source":{"id":"https://openalex.org/S30680879","display_name":"Applied Computational Intelligence and Soft Computing","issn_l":"1687-9724","issn":["1687-9724","1687-9732"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319869","host_organization_name":"Hindawi Publishing Corporation","host_organization_lineage":["https://openalex.org/P4310319869"],"host_organization_lineage_names":["Hindawi Publishing Corporation"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Computational Intelligence and Soft Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://downloads.hindawi.com/journals/acisc/2021/6675790.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072431509","display_name":"Mohamed Chiny","orcid":"https://orcid.org/0000-0001-6293-7606"},"institutions":[{"id":"https://openalex.org/I3121676899","display_name":"Universit\u00e9 Ibn-Tofail","ror":"https://ror.org/02wj89n04","country_code":"MA","type":"education","lineage":["https://openalex.org/I3121676899"]}],"countries":["MA"],"is_corresponding":true,"raw_author_name":"Mohamed Chiny","raw_affiliation_strings":["Laboratory of Computer Sciences, Ibn Tofail University, Kenitra, Morocco"],"raw_orcid":"https://orcid.org/0000-0001-6293-7606","affiliations":[{"raw_affiliation_string":"Laboratory of Computer Sciences, Ibn Tofail University, Kenitra, Morocco","institution_ids":["https://openalex.org/I3121676899"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009887755","display_name":"Omar Bencharef","orcid":"https://orcid.org/0000-0002-9458-0389"},"institutions":[{"id":"https://openalex.org/I119856527","display_name":"Cadi Ayyad University","ror":"https://ror.org/04xf6nm78","country_code":"MA","type":"education","lineage":["https://openalex.org/I119856527"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Omar Bencharef","raw_affiliation_strings":["Department of Computer Sciences, Cadi Ayyad University, Marrakesh, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Sciences, Cadi Ayyad University, Marrakesh, Morocco","institution_ids":["https://openalex.org/I119856527"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070411533","display_name":"Youssef Hadi","orcid":"https://orcid.org/0000-0003-1810-6877"},"institutions":[{"id":"https://openalex.org/I3121676899","display_name":"Universit\u00e9 Ibn-Tofail","ror":"https://ror.org/02wj89n04","country_code":"MA","type":"education","lineage":["https://openalex.org/I3121676899"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Moulay Youssef Hadi","raw_affiliation_strings":["Laboratory of Computer Sciences, Ibn Tofail University, Kenitra, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Laboratory of Computer Sciences, Ibn Tofail University, Kenitra, Morocco","institution_ids":["https://openalex.org/I3121676899"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027718660","display_name":"Younes Chihab","orcid":"https://orcid.org/0000-0003-0031-7609"},"institutions":[{"id":"https://openalex.org/I3121676899","display_name":"Universit\u00e9 Ibn-Tofail","ror":"https://ror.org/02wj89n04","country_code":"MA","type":"education","lineage":["https://openalex.org/I3121676899"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Younes Chihab","raw_affiliation_strings":["Laboratory of Computer Sciences, Ibn Tofail University, Kenitra, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Laboratory of Computer Sciences, Ibn Tofail University, Kenitra, Morocco","institution_ids":["https://openalex.org/I3121676899"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5072431509"],"corresponding_institution_ids":["https://openalex.org/I3121676899"],"apc_list":{"value":900,"currency":"USD","value_usd":900},"apc_paid":{"value":900,"currency":"USD","value_usd":900},"fwci":2.5795,"has_fulltext":true,"cited_by_count":18,"citation_normalized_percentile":{"value":0.89690027,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"2021","issue":null,"first_page":"1","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9686999917030334,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.9610999822616577,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7486305832862854},{"id":"https://openalex.org/keywords/accommodation","display_name":"Accommodation","score":0.7297840714454651},{"id":"https://openalex.org/keywords/renting","display_name":"Renting","score":0.6264723539352417},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.6087703108787537},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.604417622089386},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.5964255332946777},{"id":"https://openalex.org/keywords/apprehension","display_name":"Apprehension","score":0.588932991027832},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5828147530555725},{"id":"https://openalex.org/keywords/support-vector-machine","display_name":"Support vector machine","score":0.5039483904838562},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.4274034798145294},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2952573001384735},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19996735453605652},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.173819899559021},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.11890974640846252}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7486305832862854},{"id":"https://openalex.org/C157660682","wikidata":"https://www.wikidata.org/wiki/Q419793","display_name":"Accommodation","level":2,"score":0.7297840714454651},{"id":"https://openalex.org/C85502023","wikidata":"https://www.wikidata.org/wiki/Q157171","display_name":"Renting","level":2,"score":0.6264723539352417},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6087703108787537},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.604417622089386},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.5964255332946777},{"id":"https://openalex.org/C2780409804","wikidata":"https://www.wikidata.org/wiki/Q621701","display_name":"Apprehension","level":2,"score":0.588932991027832},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5828147530555725},{"id":"https://openalex.org/C12267149","wikidata":"https://www.wikidata.org/wiki/Q282453","display_name":"Support vector machine","level":2,"score":0.5039483904838562},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.4274034798145294},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2952573001384735},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19996735453605652},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.173819899559021},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.11890974640846252},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1155/2021/6675790","is_oa":true,"landing_page_url":"https://doi.org/10.1155/2021/6675790","pdf_url":"https://downloads.hindawi.com/journals/acisc/2021/6675790.pdf","source":{"id":"https://openalex.org/S30680879","display_name":"Applied Computational Intelligence and Soft Computing","issn_l":"1687-9724","issn":["1687-9724","1687-9732"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319869","host_organization_name":"Hindawi Publishing Corporation","host_organization_lineage":["https://openalex.org/P4310319869"],"host_organization_lineage_names":["Hindawi Publishing Corporation"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Computational Intelligence and Soft Computing","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:ef0aa4e33c2a4ceea3349462da65d3e3","is_oa":true,"landing_page_url":"https://doaj.org/article/ef0aa4e33c2a4ceea3349462da65d3e3","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Applied Computational Intelligence and Soft Computing, Vol 2021 (2021)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1155/2021/6675790","is_oa":true,"landing_page_url":"https://doi.org/10.1155/2021/6675790","pdf_url":"https://downloads.hindawi.com/journals/acisc/2021/6675790.pdf","source":{"id":"https://openalex.org/S30680879","display_name":"Applied Computational Intelligence and Soft Computing","issn_l":"1687-9724","issn":["1687-9724","1687-9732"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319869","host_organization_name":"Hindawi Publishing Corporation","host_organization_lineage":["https://openalex.org/P4310319869"],"host_organization_lineage_names":["Hindawi Publishing Corporation"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Applied Computational Intelligence and Soft Computing","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.6700000166893005}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3130959173.pdf","grobid_xml":"https://content.openalex.org/works/W3130959173.grobid-xml"},"referenced_works_count":60,"referenced_works":["https://openalex.org/W83441736","https://openalex.org/W1602721999","https://openalex.org/W1992777957","https://openalex.org/W2028327917","https://openalex.org/W2037127287","https://openalex.org/W2041821813","https://openalex.org/W2042321783","https://openalex.org/W2066335567","https://openalex.org/W2094463262","https://openalex.org/W2094529145","https://openalex.org/W2102012825","https://openalex.org/W2106998212","https://openalex.org/W2114211800","https://openalex.org/W2132159329","https://openalex.org/W2171033594","https://openalex.org/W2181626672","https://openalex.org/W2251329024","https://openalex.org/W2253173666","https://openalex.org/W2256932210","https://openalex.org/W2292127689","https://openalex.org/W2555855693","https://openalex.org/W2571182186","https://openalex.org/W2574989679","https://openalex.org/W2589112705","https://openalex.org/W2592928150","https://openalex.org/W2608271941","https://openalex.org/W2771193926","https://openalex.org/W2783054478","https://openalex.org/W2783884619","https://openalex.org/W2790037818","https://openalex.org/W2793940022","https://openalex.org/W2811422155","https://openalex.org/W2895639546","https://openalex.org/W2901581417","https://openalex.org/W2913130274","https://openalex.org/W2920977935","https://openalex.org/W2934600325","https://openalex.org/W2939080234","https://openalex.org/W2946284852","https://openalex.org/W2949633027","https://openalex.org/W2959251732","https://openalex.org/W2961465854","https://openalex.org/W2963605147","https://openalex.org/W2968330990","https://openalex.org/W2970985438","https://openalex.org/W2979483152","https://openalex.org/W2983402846","https://openalex.org/W2997685492","https://openalex.org/W3008848763","https://openalex.org/W3010008625","https://openalex.org/W3025796795","https://openalex.org/W3027647120","https://openalex.org/W3029460780","https://openalex.org/W3035226358","https://openalex.org/W3038888901","https://openalex.org/W3041188046","https://openalex.org/W3042521792","https://openalex.org/W3123937330","https://openalex.org/W3124987483","https://openalex.org/W3197756225"],"related_works":["https://openalex.org/W61434238","https://openalex.org/W4248007958","https://openalex.org/W1973833648","https://openalex.org/W2965932060","https://openalex.org/W2498980263","https://openalex.org/W2016762717","https://openalex.org/W4384575630","https://openalex.org/W4316511168","https://openalex.org/W4319595796","https://openalex.org/W3204007802"],"abstract_inverted_index":{"Understanding":[0],"the":[1,12,22,50,75,96,105,109,122,153,159,176,182,205,210,214,230,245],"determinants":[2],"of":[3,14,52,158,178,184,220],"satisfaction":[4,85,197],"in":[5,36,124,149,196],"P2P":[6],"hosting":[7],"is":[8],"crucial,":[9],"especially":[10],"with":[11,47],"emergence":[13],"platforms":[15],"such":[16],"as":[17],"Airbnb,":[18,172],"which":[19,108,213,244],"has":[20],"become":[21],"largest":[23],"platform":[24,77],"for":[25,204,240],"short-term":[26],"rental":[27],"accommodation.":[28,186],"Although":[29],"many":[30],"studies":[31],"have":[32],"been":[33],"carried":[34],"out":[35],"this":[37,60],"direction,":[38],"there":[39],"are":[40,192],"still":[41],"gaps":[42],"to":[43,49,68,78,87,107,121,126,151,212,229,236,243],"be":[44,227],"filled,":[45],"particularly":[46],"regard":[48],"apprehension":[51],"customers":[53,179,191],"taking":[54,173],"into":[55,174],"account":[56,175],"their":[57,185],"category.":[58],"In":[59,199,218],"study,":[61],"we":[62,114,137,223],"took":[63],"a":[64],"machine":[65],"learning-based":[66],"approach":[67],"examine":[69],"100,000":[70],"customer":[71,84,110],"reviews":[72,123],"left":[73],"on":[74,104,156,171,209],"Airbnb":[76,235],"identify":[79],"different":[80],"dimensions":[81],"that":[82,129,190,225],"shape":[83],"according":[86],"each":[88,157,241],"category":[89,106,177,211,242],"studied":[90],"(individuals,":[91],"couples,":[92],"and":[93,135,145,168],"families).":[94],"However,":[95],"data":[97],"collected":[98],"do":[99],"not":[100,193],"give":[101],"any":[102],"information":[103],"belongs":[111,216,247],"to.":[112,217,248],"So,":[113],"applied":[115],"natural":[116],"language":[117],"processing":[118],"(NLP)":[119],"algorithms":[120],"order":[125,150],"find":[127],"clues":[128],"could":[130],"help":[131],"us":[132],"segment":[133],"them,":[134],"then":[136],"trained":[138],"two":[139],"regression":[140,144],"models,":[141],"multiple":[142],"linear":[143],"support":[146],"vector":[147],"regression,":[148],"calculate":[152],"coefficients":[154],"acting":[155],"6":[160],"elementary":[161],"scores":[162],"(precision,":[163],"cleanliness,":[164],"check-in,":[165],"communication,":[166],"location,":[167],"value)":[169],"noted":[170,203],"who":[180],"evaluated":[181],"performance":[183],"The":[187],"results":[188],"suggest":[189,224],"equally":[194],"interested":[195],"metrics.":[198],"addition,":[200],"disparities":[201],"were":[202],"same":[206],"indicator":[207],"depending":[208],"client":[215,246],"light":[219],"these":[221],"results,":[222],"improvements":[226],"made":[228],"rating":[231],"system":[232],"adopted":[233],"by":[234],"make":[237],"it":[238],"suitable":[239]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":6}],"updated_date":"2026-05-06T08:25:59.206177","created_date":"2025-10-10T00:00:00"}