{"id":"https://openalex.org/W2596699592","doi":"https://doi.org/10.1147/jrd.2016.2631400","title":"On the adoption and impact of predictive analytics for server incident reduction","display_name":"On the adoption and impact of predictive analytics for server incident reduction","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2596699592","doi":"https://doi.org/10.1147/jrd.2016.2631400","mag":"2596699592"},"language":"en","primary_location":{"id":"doi:10.1147/jrd.2016.2631400","is_oa":false,"landing_page_url":"https://doi.org/10.1147/jrd.2016.2631400","pdf_url":null,"source":{"id":"https://openalex.org/S4210219925","display_name":"IBM Journal of Research and Development","issn_l":"0018-8646","issn":["0018-8646","2151-8556"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320652","host_organization_name":"IBM","host_organization_lineage":["https://openalex.org/P4310320652"],"host_organization_lineage_names":["IBM"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IBM Journal of Research and Development","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014197053","display_name":"Ioana Giurgiu","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"I. Giurgiu","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082313228","display_name":"D. Wiesmann","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"D. Wiesmann","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018114555","display_name":"Jasmina Bogojeska","orcid":"https://orcid.org/0000-0001-5634-7984"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"J. Bogojeska","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071846840","display_name":"D\u00e1vid L\u00e1nyi","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"D. Lanyi","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072868258","display_name":"George Stark","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"G. Stark","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112849454","display_name":"R Bruce Wallace","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"R. B. Wallace","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033037720","display_name":"J. M. Dias Pereira","orcid":"https://orcid.org/0000-0002-0183-132X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M. M. Pereira","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5109395649","display_name":"A. A. Hidalgo","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"A. A. Hidalgo","raw_affiliation_strings":[],"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":8,"corresponding_author_ids":["https://openalex.org/A5014197053"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.6936,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.91292806,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"61","issue":"1","first_page":"9:98","last_page":"9:109"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10400","display_name":"Network Security and Intrusion Detection","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10538","display_name":"Data Mining Algorithms and Applications","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ticket","display_name":"Ticket","score":0.8285887241363525},{"id":"https://openalex.org/keywords/unavailability","display_name":"Unavailability","score":0.7098159193992615},{"id":"https://openalex.org/keywords/ibm","display_name":"IBM","score":0.6875789761543274},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6774567365646362},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.643539547920227},{"id":"https://openalex.org/keywords/server","display_name":"Server","score":0.568547248840332},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.3725379705429077},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.2593926787376404},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.23622086644172668},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2244044840335846},{"id":"https://openalex.org/keywords/reliability-engineering","display_name":"Reliability engineering","score":0.09702616930007935}],"concepts":[{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.8285887241363525},{"id":"https://openalex.org/C2780505938","wikidata":"https://www.wikidata.org/wiki/Q17093282","display_name":"Unavailability","level":2,"score":0.7098159193992615},{"id":"https://openalex.org/C70388272","wikidata":"https://www.wikidata.org/wiki/Q5968558","display_name":"IBM","level":2,"score":0.6875789761543274},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6774567365646362},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.643539547920227},{"id":"https://openalex.org/C93996380","wikidata":"https://www.wikidata.org/wiki/Q44127","display_name":"Server","level":2,"score":0.568547248840332},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.3725379705429077},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.2593926787376404},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.23622086644172668},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2244044840335846},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.09702616930007935},{"id":"https://openalex.org/C171250308","wikidata":"https://www.wikidata.org/wiki/Q11468","display_name":"Nanotechnology","level":1,"score":0.0},{"id":"https://openalex.org/C192562407","wikidata":"https://www.wikidata.org/wiki/Q228736","display_name":"Materials science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1147/jrd.2016.2631400","is_oa":false,"landing_page_url":"https://doi.org/10.1147/jrd.2016.2631400","pdf_url":null,"source":{"id":"https://openalex.org/S4210219925","display_name":"IBM Journal of Research and Development","issn_l":"0018-8646","issn":["0018-8646","2151-8556"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320652","host_organization_name":"IBM","host_organization_lineage":["https://openalex.org/P4310320652"],"host_organization_lineage_names":["IBM"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IBM Journal of Research and Development","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6399999856948853,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W27263903","https://openalex.org/W202303397","https://openalex.org/W1558516248","https://openalex.org/W1678356000","https://openalex.org/W1880262756","https://openalex.org/W1971206108","https://openalex.org/W1982789392","https://openalex.org/W1987971958","https://openalex.org/W1989271573","https://openalex.org/W2009063162","https://openalex.org/W2041590596","https://openalex.org/W2047940964","https://openalex.org/W2070493638","https://openalex.org/W2076723282","https://openalex.org/W2097403040","https://openalex.org/W2108048582","https://openalex.org/W2115482638","https://openalex.org/W2128633097","https://openalex.org/W2135813353","https://openalex.org/W2138872609","https://openalex.org/W2141110637","https://openalex.org/W2153337629","https://openalex.org/W2154529539","https://openalex.org/W2163063229","https://openalex.org/W2168931314","https://openalex.org/W2407111606","https://openalex.org/W2911964244","https://openalex.org/W4231510805","https://openalex.org/W4245164123","https://openalex.org/W4252403066","https://openalex.org/W6601079536","https://openalex.org/W6608351394","https://openalex.org/W6639619044","https://openalex.org/W6680347757","https://openalex.org/W7053126446"],"related_works":["https://openalex.org/W4237235066","https://openalex.org/W2026539069","https://openalex.org/W207884067","https://openalex.org/W3127016596","https://openalex.org/W2365973415","https://openalex.org/W3146085540","https://openalex.org/W1482423459","https://openalex.org/W2996457675","https://openalex.org/W2129918226","https://openalex.org/W843992174"],"abstract_inverted_index":{"The":[0,25],"Predictive":[1],"Analytics":[2],"for":[3],"Server":[4],"Incident":[5],"Reduction":[6],"(PASIR)":[7],"solution":[8],"developed":[9],"at":[10],"IBM":[11,41],"has":[12],"been":[13],"broadly":[14],"deployed":[15],"to":[16,32,92,124,163],"130":[17],"IT":[18,29,90],"environments":[19],"since":[20],"the":[21,36,51,54,69,76,78,85,110,141,151,157,164,172,179,192,199],"beginning":[22],"of":[23,27,53,88,112,166,174,181,201],"2014.":[24],"infrastructures":[26],"these":[28,113],"environments,":[30],"pertaining":[31],"various":[33],"industries":[34],"around":[35],"world,":[37],"are":[38,56,65],"serviced":[39],"by":[40,68,103,195],"support":[42,71],"groups.":[43],"More":[44],"specifically,":[45],"incidents":[46,95],"occurring":[47],"on":[48,185,198],"servers,":[49],"including":[50],"descriptions":[52,106],"problems,":[55],"reported":[57],"into":[58],"a":[59],"ticket":[60,105,161,176],"management":[61],"system.":[62],"These":[63],"tickets":[64,87,115],"then":[66],"resolved":[67],"assigned":[70],"teams,":[72],"which":[73],"record":[74],"in":[75,150],"system":[77,206],"resolution":[79],"steps":[80],"taken.":[81],"PASIR,":[82],"first":[83],"classifies":[84],"incident":[86],"an":[89],"environment":[91],"identify":[93,125],"high-impact":[94,114],"describing":[96],"server":[97,119,127],"unavailability":[98],"and":[99,107,121,129,178,189],"performance":[100],"degradation":[101],"issues":[102],"using":[104],"resolutions.":[108],"Second,":[109],"occurrence":[111],"is":[116],"correlated":[117],"with":[118,204],"properties":[120],"utilization":[122],"measures":[123],"troubled":[126],"configurations":[128],"prescribe":[130],"improvement":[131],"actions":[132,203],"through":[133],"multivariate":[134],"analysis.":[135],"In":[136,153],"this":[137],"paper,":[138],"we":[139,155,190],"present":[140],"findings":[142],"from":[143,160],"deploying":[144],"our":[145,186],"two-step":[146],"machine":[147],"learning":[148],"model":[149,193],"field.":[152],"particular,":[154],"describe":[156],"PASIR":[158],"methodology,":[159],"classification":[162],"recommendation":[165],"modernization":[167],"actions.":[168],"We":[169],"also":[170],"assess":[171],"process":[173],"manual":[175],"labeling":[177],"impact":[180,200],"noisy":[182],"input":[183],"data":[184],"automatic":[187],"classifier,":[188],"demonstrate":[191],"effectiveness":[194],"comparing":[196],"predictions":[197],"prescriptive":[202],"actual":[205],"improvements.":[207]},"counts_by_year":[{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}