{"id":"https://openalex.org/W7165123792","doi":"https://doi.org/10.1145/3808045.3808057","title":"AI as Compensatory Infrastructure: Sensemaking, Responsibility, and Labour in Value-Driven Organisations","display_name":"AI as Compensatory Infrastructure: Sensemaking, Responsibility, and Labour in Value-Driven Organisations","publication_year":2026,"publication_date":"2026-06-19","ids":{"openalex":"https://openalex.org/W7165123792","doi":"https://doi.org/10.1145/3808045.3808057"},"language":null,"primary_location":{"id":"doi:10.1145/3808045.3808057","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3808045.3808057","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 5th Annual Symposium on Human-Computer Interaction for Work","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3808045.3808057","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5138921232","display_name":"David Colborn-Clark","orcid":"https://orcid.org/0009-0002-2823-2527"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"David Colborn-Clark","raw_affiliation_strings":["Northumbria University, Newcastle upon Tyne, United Kingdom"],"raw_orcid":"https://orcid.org/0009-0002-2823-2527","affiliations":[{"raw_affiliation_string":"Northumbria University, Newcastle upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015385005","display_name":"Marta E. Cecchinato","orcid":"https://orcid.org/0000-0002-0627-8658"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Marta E. Cecchinato","raw_affiliation_strings":["Northumbria University, Newcastle upon Tyne, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-0627-8658","affiliations":[{"raw_affiliation_string":"Northumbria University, Newcastle upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079494682","display_name":"Andy Dow","orcid":"https://orcid.org/0000-0002-5434-1447"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Andy Dow","raw_affiliation_strings":["Northumbria University, Newcastle upon Tyne, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-5434-1447","affiliations":[{"raw_affiliation_string":"Northumbria University, Newcastle upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I32394136"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.93901568,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"12"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.22010000050067902,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.22010000050067902,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.1485999971628189,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14350","display_name":"Innovation, Sustainability, Human-Machine Systems","score":0.03319999948143959,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.3059999942779541},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.28130000829696655},{"id":"https://openalex.org/keywords/production","display_name":"Production (economics)","score":0.2581999897956848},{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.2460000067949295},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.2378000020980835}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.42590001225471497},{"id":"https://openalex.org/C145236788","wikidata":"https://www.wikidata.org/wiki/Q28161","display_name":"Labour economics","level":1,"score":0.4196000099182129},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.39570000767707825},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.3059999942779541},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2865000069141388},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.28130000829696655},{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.2581999897956848},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.2460000067949295},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.2378000020980835},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.2362000048160553}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3808045.3808057","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3808045.3808057","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 5th Annual Symposium on Human-Computer Interaction for Work","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3808045.3808057","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3808045.3808057","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 5th Annual Symposium on Human-Computer Interaction for Work","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.5871422290802002,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W1791587663","https://openalex.org/W1996293917","https://openalex.org/W2021370805","https://openalex.org/W2098408698","https://openalex.org/W2113684527","https://openalex.org/W2157686219","https://openalex.org/W2293765620","https://openalex.org/W2396614874","https://openalex.org/W2887734062","https://openalex.org/W2909173554","https://openalex.org/W3121822553","https://openalex.org/W3124957586","https://openalex.org/W3133702157","https://openalex.org/W3160351639","https://openalex.org/W3181113479","https://openalex.org/W4281918147","https://openalex.org/W4384154918","https://openalex.org/W4385468994","https://openalex.org/W4389196949","https://openalex.org/W4396833364","https://openalex.org/W4409746331","https://openalex.org/W4410049740","https://openalex.org/W4411469924","https://openalex.org/W4411505864","https://openalex.org/W4415250957"],"related_works":[],"abstract_inverted_index":{"Across":[0],"voluntary":[1],"and":[2,21,51,56,71,125],"non-profit":[3],"charity":[4],"organisations,":[5],"GenAI":[6,25,41,67,102,121,127,148],"is":[7,26,37,42,123],"increasingly":[8],"adopted,":[9],"in":[10,44,59],"response":[11],"to":[12,31,85,145],"chronic":[13],"resource":[14],"constraints.":[15],"In":[16],"value-driven":[17],"settings":[18],"where":[19],"trust":[20],"care":[22],"are":[23],"central,":[24],"framed":[27],"as":[28,98,104],"a":[29,129],"way":[30,84],"reduce":[32],"administrative":[33],"burden.":[34],"Yet":[35],"little":[36],"known":[38],"about":[39],"how":[40,66],"used":[43],"everyday":[45],"practice.":[46],"Drawing":[47],"on":[48],"qualitative":[49],"workshops":[50],"interviews":[52],"with":[53],"frontline":[54],"staff":[55],"senior":[57],"leaders":[58],"the":[60,77],"UK":[61],"VCSE":[62],"sector,":[63],"we":[64],"examine":[65],"reshapes":[68],"work,":[69],"responsibility,":[70],"values.":[72],"Our":[73],"findings":[74],"evidence":[75],"that":[76,117,126],"promise":[78],"of":[79,88,131],"reduced":[80],"workload":[81],"often":[82],"gives":[83],"new":[86],"forms":[87],"labour,":[89],"including":[90],"evaluation":[91],"or":[92],"corrective":[93],"tasks.":[94],"Rather":[95],"than":[96],"functioning":[97],"an":[99],"efficiency":[100],"tool,":[101],"operates":[103],"compensatory":[105],"infrastructure,":[106],"stabilising":[107],"work":[108],"under":[109],"pressure":[110],"while":[111],"redistributing":[112],"labour.":[113],"We":[114,139],"further":[115],"show":[116],"responsibility":[118],"for":[119,141],"responsible":[120],"use":[122],"individualised,":[124],"becomes":[128],"site":[130],"value":[132],"negotiation,":[133],"surfacing":[134],"tensions":[135],"around":[136],"organisational":[137],"voice.":[138],"call":[140],"more":[142],"collective":[143],"spaces":[144],"support":[146],"value-aligned":[147],"use.":[149]},"counts_by_year":[],"updated_date":"2026-06-20T20:08:15.867695","created_date":"2026-06-19T00:00:00"}
