{"id":"https://openalex.org/W7130643681","doi":"https://doi.org/10.1145/3773002.3773649","title":"Digital Civil Servants: The Integration of Artificial Intelligence into Government Workflows","display_name":"Digital Civil Servants: The Integration of Artificial Intelligence into Government Workflows","publication_year":2025,"publication_date":"2025-12-03","ids":{"openalex":"https://openalex.org/W7130643681","doi":"https://doi.org/10.1145/3773002.3773649"},"language":null,"primary_location":{"id":"doi:10.1145/3773002.3773649","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3773002.3773649","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Central and Eastern European eDem and eGov Days 2025","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3773002.3773649","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5126454132","display_name":"Petra Szucs","orcid":null},"institutions":[{"id":"https://openalex.org/I1331168281","display_name":"Ludovika University of Public Service","ror":"https://ror.org/040yeqy86","country_code":"HU","type":"education","lineage":["https://openalex.org/I1331168281"]}],"countries":["HU"],"is_corresponding":true,"raw_author_name":"Petra Szucs","raw_affiliation_strings":["Ludovika University of Public Service, Budapest, Hungary"],"raw_orcid":"https://orcid.org/0009-0008-0255-4345","affiliations":[{"raw_affiliation_string":"Ludovika University of Public Service, Budapest, Hungary","institution_ids":["https://openalex.org/I1331168281"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5126454132"],"corresponding_institution_ids":["https://openalex.org/I1331168281"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.88161999,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"110","last_page":"116"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.33219999074935913,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.33219999074935913,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.1632000058889389,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.0674000009894371,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.6118999719619751},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.5386000275611877},{"id":"https://openalex.org/keywords/workflow","display_name":"Workflow","score":0.5248000025749207},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.5202000141143799},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5135999917984009},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"Digital transformation","score":0.47699999809265137},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.4083000123500824},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.350600004196167}],"concepts":[{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.6118999719619751},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.5386000275611877},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.5248000025749207},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.5202000141143799},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5135999917984009},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.47699999809265137},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4169999957084656},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.4083000123500824},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.350600004196167},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.35030001401901245},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3488999903202057},{"id":"https://openalex.org/C109986646","wikidata":"https://www.wikidata.org/wiki/Q546113","display_name":"Public policy","level":2,"score":0.33230000734329224},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.32089999318122864},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.30640000104904175},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.3010999858379364},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.29840001463890076},{"id":"https://openalex.org/C555826173","wikidata":"https://www.wikidata.org/wiki/Q7174","display_name":"Democracy","level":3,"score":0.2897000014781952},{"id":"https://openalex.org/C513891491","wikidata":"https://www.wikidata.org/wiki/Q181865","display_name":"Civil society","level":3,"score":0.2888000011444092},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.2854999899864197},{"id":"https://openalex.org/C2781316041","wikidata":"https://www.wikidata.org/wiki/Q1230584","display_name":"Diversity (politics)","level":2,"score":0.2712000012397766},{"id":"https://openalex.org/C2776007630","wikidata":"https://www.wikidata.org/wiki/Q2798912","display_name":"Accountability","level":2,"score":0.26739999651908875},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.266400009393692},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.26510000228881836},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.26460000872612},{"id":"https://openalex.org/C157170001","wikidata":"https://www.wikidata.org/wiki/Q4781507","display_name":"Applications of artificial intelligence","level":2,"score":0.2635999917984009}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3773002.3773649","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3773002.3773649","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Central and Eastern European eDem and eGov Days 2025","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3773002.3773649","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3773002.3773649","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Central and Eastern European eDem and eGov Days 2025","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals","score":0.400115430355072}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W4286891469","https://openalex.org/W4307211540","https://openalex.org/W4361247887","https://openalex.org/W4362669773","https://openalex.org/W4385566289","https://openalex.org/W4385988121","https://openalex.org/W4387253573","https://openalex.org/W4391707497","https://openalex.org/W4393320179","https://openalex.org/W4394993374","https://openalex.org/W4396827220","https://openalex.org/W4399603661","https://openalex.org/W4401523692","https://openalex.org/W4401844219","https://openalex.org/W4403615121","https://openalex.org/W4403638333","https://openalex.org/W4404146130","https://openalex.org/W4405660277","https://openalex.org/W4405980493","https://openalex.org/W4409496665","https://openalex.org/W4409753625","https://openalex.org/W4409961726","https://openalex.org/W4411690164","https://openalex.org/W4412515101"],"related_works":[],"abstract_inverted_index":{"This":[0],"research":[1,71,109,184,206],"investigates":[2,72],"how":[3,215],"Artificial":[4],"Intelligence":[5],"(AI)":[6],"operates":[7],"within":[8],"public":[9,78,202,225],"administration":[10,79],"systems":[11,220],"while":[12],"studying":[13],"the":[14,73],"institutional":[15,103],"elements,":[16],"ethical":[17,156],"concerns":[18],"and":[19,45,60,63,82,88,105,122,139,155,158,178,201,224],"social":[20],"impacts":[21],"that":[22,186],"affect":[23],"its":[24],"implementation.":[25],"Governments":[26],"worldwide":[27],"experience":[28],"increasing":[29],"pressure":[30],"to":[31,40,117,142,174],"improve":[32],"their":[33,83,172],"digital":[34],"transformation":[35,200],"efforts":[36],"because":[37,55,146],"they":[38,147,180],"need":[39,148],"enhance":[41],"efficiency":[42],"alongside":[43],"transparency":[44],"service":[46,86],"quality":[47],"through":[48,114,176],"AI":[49,51,80,130,144,162,167,188,219],"applications.":[50],"implementation":[52],"faces":[53],"challenges":[54],"organizations":[56],"have":[57],"different":[58],"capabilities":[59],"policy":[61,123,211],"frameworks":[62,154],"citizens":[64,169],"hold":[65],"varying":[66],"levels":[67],"of":[68,102,166],"trust.":[69],"The":[70,108,164,183,205],"main":[74],"factors,":[75],"which":[76,125,193],"influence":[77],"adoption":[81],"effects":[84],"on":[85,171],"delivery":[87],"governance":[89],"outcomes.":[90],"Research":[91],"has":[92],"demonstrated":[93],"AI's":[94],"operational":[95],"optimization":[96],"potential":[97],"yet":[98],"lacks":[99],"thorough":[100],"examinations":[101],"barriers":[104],"socio-technical":[106],"challenges.":[107],"draws":[110],"from":[111],"existing":[112],"literature":[113],"qualitative-analytical":[115],"methods":[116],"combine":[118],"recent":[119],"empirical":[120],"findings":[121],"evaluations,":[124],"identify":[126],"essential":[127,208],"factors":[128],"for":[129,210],"integration":[131],"success.":[132],"Public":[133],"institutions":[134],"require":[135],"more":[136],"than":[137],"infrastructure":[138],"technical":[140],"resources":[141],"achieve":[143],"readiness":[145],"leadership":[149],"dedication":[150],"combined":[151],"with":[152,198,221],"legal":[153,195],"standards":[157],"staff":[159],"training":[160],"in":[161],"fundamentals.":[163],"acceptance":[165],"by":[168,213],"depends":[170],"ability":[173],"see":[175],"algorithms":[177],"believe":[179],"operate":[181],"fairly.":[182],"demonstrates":[185],"responsible":[187],"deployment":[189],"requires":[190],"integrated":[191],"strategies,":[192],"unite":[194],"framework":[196],"development":[197,212],"organizational":[199],"participation":[203],"initiatives.":[204],"provides":[207],"guidance":[209],"showing":[214],"governments":[216],"should":[217],"integrate":[218],"democratic":[222],"principles":[223],"expectations.":[226]},"counts_by_year":[],"updated_date":"2026-02-21T06:11:54.161237","created_date":"2026-02-20T00:00:00"}
