{"id":"https://openalex.org/W7117994185","doi":"https://doi.org/10.1145/3765766.3765843","title":"From Storage to Interpretation: User Perceptions, Practices, and Challenges with Long-term Memory in Agents","display_name":"From Storage to Interpretation: User Perceptions, Practices, and Challenges with Long-term Memory in Agents","publication_year":2025,"publication_date":"2025-11-10","ids":{"openalex":"https://openalex.org/W7117994185","doi":"https://doi.org/10.1145/3765766.3765843"},"language":null,"primary_location":{"id":"doi:10.1145/3765766.3765843","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3765766.3765843","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 13th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3765766.3765843","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5121825331","display_name":"Brennan Jones","orcid":null},"institutions":[{"id":"https://openalex.org/I69356397","display_name":"Xi\u2019an Jiaotong-Liverpool University","ror":"https://ror.org/03zmrmn05","country_code":"CN","type":"education","lineage":["https://openalex.org/I69356397"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Brennan Jones","raw_affiliation_strings":["Faculty of Information, University of Toronto, Toronto, Ontario, Canada and Department of Computing, Xi'an Jiaotong-Liverpool University, Suzhou, Jiangsu, China"],"raw_orcid":"https://orcid.org/0000-0002-8664-3191","affiliations":[{"raw_affiliation_string":"Faculty of Information, University of Toronto, Toronto, Ontario, Canada and Department of Computing, Xi'an Jiaotong-Liverpool University, Suzhou, Jiangsu, China","institution_ids":["https://openalex.org/I69356397"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5098952672","display_name":"Nazar Ponochevnyi","orcid":"https://orcid.org/0000-0002-5611-0773"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Nazar Ponochevnyi","raw_affiliation_strings":["Department of Computer Science, University of Toronto, Toronto, Ontario, Canada"],"raw_orcid":"https://orcid.org/0000-0002-5611-0773","affiliations":[{"raw_affiliation_string":"Department of Computer Science, University of Toronto, Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5116357972","display_name":"Kelsey Stemmler","orcid":null},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Kelsey Stemmler","raw_affiliation_strings":["Faculty of Information, University of Toronto, Toronto, Ontario, Canada"],"raw_orcid":"https://orcid.org/0009-0008-9020-2015","affiliations":[{"raw_affiliation_string":"Faculty of Information, University of Toronto, Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5117273140","display_name":"Emily Su","orcid":null},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Emily Su","raw_affiliation_strings":["Faculty of Information, University of Toronto, Toronto, Ontario, Canada"],"raw_orcid":"https://orcid.org/0009-0006-4692-9028","affiliations":[{"raw_affiliation_string":"Faculty of Information, University of Toronto, Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062848438","display_name":"Young\u2010Ho Kim","orcid":"https://orcid.org/0000-0002-2681-2774"},"institutions":[{"id":"https://openalex.org/I60922564","display_name":"Naver (South Korea)","ror":"https://ror.org/04nzrnx83","country_code":"KR","type":"company","lineage":["https://openalex.org/I60922564"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Young-Ho Kim","raw_affiliation_strings":["NAVER AI Lab, Seongnam, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-2681-2774","affiliations":[{"raw_affiliation_string":"NAVER AI Lab, Seongnam, Republic of Korea","institution_ids":["https://openalex.org/I60922564"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090252428","display_name":"Anastasia Kuzminykh","orcid":"https://orcid.org/0000-0002-5941-4641"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Anastasia Kuzminykh","raw_affiliation_strings":["Faculty of Information, University of Toronto, Toronto, Ontario, Canada"],"raw_orcid":"https://orcid.org/0000-0002-5941-4641","affiliations":[{"raw_affiliation_string":"Faculty of Information, University of Toronto, Toronto, Ontario, Canada","institution_ids":["https://openalex.org/I185261750"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5121825331"],"corresponding_institution_ids":["https://openalex.org/I69356397"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.81250411,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"436","last_page":"438"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.31839999556541443,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.31839999556541443,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.2305999994277954,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.10540000349283218,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.5644999742507935},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.511900007724762},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4214000105857849},{"id":"https://openalex.org/keywords/interpretation","display_name":"Interpretation (philosophy)","score":0.3732999861240387},{"id":"https://openalex.org/keywords/information-storage","display_name":"Information storage","score":0.3319999873638153},{"id":"https://openalex.org/keywords/organizational-memory","display_name":"Organizational memory","score":0.32519999146461487}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6725999712944031},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.5644999742507935},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.511900007724762},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4481000006198883},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4214000105857849},{"id":"https://openalex.org/C527412718","wikidata":"https://www.wikidata.org/wiki/Q855395","display_name":"Interpretation (philosophy)","level":2,"score":0.3732999861240387},{"id":"https://openalex.org/C2988424471","wikidata":"https://www.wikidata.org/wiki/Q193395","display_name":"Information storage","level":2,"score":0.3319999873638153},{"id":"https://openalex.org/C2781355261","wikidata":"https://www.wikidata.org/wiki/Q2727939","display_name":"Organizational memory","level":3,"score":0.32519999146461487},{"id":"https://openalex.org/C74072328","wikidata":"https://www.wikidata.org/wiki/Q1142726","display_name":"Intelligent agent","level":2,"score":0.3107999861240387},{"id":"https://openalex.org/C2985957978","wikidata":"https://www.wikidata.org/wiki/Q492","display_name":"Human memory","level":3,"score":0.28790000081062317},{"id":"https://openalex.org/C2779136372","wikidata":"https://www.wikidata.org/wiki/Q10283002","display_name":"Information flow","level":2,"score":0.2825999855995178},{"id":"https://openalex.org/C188147891","wikidata":"https://www.wikidata.org/wiki/Q147638","display_name":"Cognitive science","level":1,"score":0.274399995803833},{"id":"https://openalex.org/C125411270","wikidata":"https://www.wikidata.org/wiki/Q18653","display_name":"Encoding (memory)","level":2,"score":0.2660999894142151},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2624000012874603},{"id":"https://openalex.org/C67448173","wikidata":"https://www.wikidata.org/wiki/Q254217","display_name":"Collective memory","level":2,"score":0.26190000772476196},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.25999999046325684}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3765766.3765843","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3765766.3765843","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 13th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3765766.3765843","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3765766.3765843","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 13th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W1979290264","https://openalex.org/W2608852370","https://openalex.org/W2783429352","https://openalex.org/W2911123024","https://openalex.org/W3004630976","https://openalex.org/W3100468535","https://openalex.org/W3123670991","https://openalex.org/W3126039345","https://openalex.org/W3128611391","https://openalex.org/W3164579095","https://openalex.org/W3174098556","https://openalex.org/W4280540868","https://openalex.org/W4390776874","https://openalex.org/W4391334978","https://openalex.org/W4395065101","https://openalex.org/W4396831963","https://openalex.org/W4396832840","https://openalex.org/W4396881796","https://openalex.org/W4399197734","https://openalex.org/W4404345212","https://openalex.org/W4412055687"],"related_works":[],"abstract_inverted_index":{"To":[0],"provide":[1],"long-term":[2,12],"personalized":[3],"assistance":[4],"to":[5,41,118],"users,":[6],"AI":[7],"agents":[8,35,59],"must":[9],"have":[10],"effective":[11],"memory":[13,57,130,138],"(LTM).":[14],"However,":[15],"there":[16],"is":[17],"little":[18],"understanding":[19,102],"of":[20,34,56,65,80],"users\u2019":[21,91],"perceptions,":[22],"practices,":[23],"and":[24,39,71,73,76,89,101,107,132,141],"challenges":[25],"with":[26,46,93,121],"LTM":[27,82,95,123],"in":[28,58],"agents.":[29],"We":[30],"interviewed":[31],"21":[32],"users":[33],"such":[36],"as":[37,60,127,134],"ChatGPT":[38],"Claude":[40],"understand":[42],"people\u2019s":[43],"everyday":[44],"experiences":[45],"agent":[47,81,94,105,122],"LTM.":[48],"Our":[49],"findings":[50],"shed":[51],"light":[52],"on":[53,129,137],"the":[54,104],"flow":[55],"a":[61],"three-stage":[62],"process":[63],"consisting":[64],"(1)":[66],"information":[67,109],"intake,":[68,139],"(2)":[69],"storage":[70],"management,":[72],"(3)":[74],"retrieval":[75,131],"interpretation.":[77],"Users\u2019":[78],"perceptions":[79],"are":[83,96],"mainly":[84,97],"influenced":[85],"by":[86],"Stage":[87],"3,":[88],"thus":[90],"interactions":[92],"attempts":[98],"at":[99,125],"influencing":[100],"how":[103],"retrieves":[106],"interprets":[108],"from":[110],"memory.":[111],"Therefore,":[112],"we":[113],"recommend":[114],"that":[115],"technological":[116],"approaches":[117],"user":[119],"interaction":[120],"focus":[124],"least":[126],"much":[128],"interpretation":[133],"they":[135],"do":[136],"storage,":[140],"management.":[142]},"counts_by_year":[],"updated_date":"2026-01-03T23:08:47.215875","created_date":"2026-01-02T00:00:00"}
