{"id":"https://openalex.org/W7118012547","doi":"https://doi.org/10.1145/3765766.3765786","title":"Trustworthy Conflict Resolution in Human-Robot Interactions: Effects of Automation and Explainability","display_name":"Trustworthy Conflict Resolution in Human-Robot Interactions: Effects of Automation and Explainability","publication_year":2025,"publication_date":"2025-11-10","ids":{"openalex":"https://openalex.org/W7118012547","doi":"https://doi.org/10.1145/3765766.3765786"},"language":null,"primary_location":{"id":"doi:10.1145/3765766.3765786","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3765766.3765786","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 13th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3765766.3765786","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5092475751","display_name":"Antonia Welzel","orcid":"https://orcid.org/0009-0005-0554-9996"},"institutions":[{"id":"https://openalex.org/I66862912","display_name":"Chalmers University of Technology","ror":"https://ror.org/040wg7k59","country_code":"SE","type":"education","lineage":["https://openalex.org/I66862912"]},{"id":"https://openalex.org/I881427289","display_name":"University of Gothenburg","ror":"https://ror.org/01tm6cn81","country_code":"SE","type":"education","lineage":["https://openalex.org/I881427289"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Antonia Welzel","raw_affiliation_strings":["Chalmers University of Technology, Gothenburg, Sweden and University of Gothenburg, Gothenburg, Sweden"],"raw_orcid":"https://orcid.org/0009-0005-0554-9996","affiliations":[{"raw_affiliation_string":"Chalmers University of Technology, Gothenburg, Sweden and University of Gothenburg, Gothenburg, Sweden","institution_ids":["https://openalex.org/I66862912","https://openalex.org/I881427289"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049987989","display_name":"Rebekka Wohlrab","orcid":"https://orcid.org/0000-0002-5449-7900"},"institutions":[{"id":"https://openalex.org/I66862912","display_name":"Chalmers University of Technology","ror":"https://ror.org/040wg7k59","country_code":"SE","type":"education","lineage":["https://openalex.org/I66862912"]},{"id":"https://openalex.org/I881427289","display_name":"University of Gothenburg","ror":"https://ror.org/01tm6cn81","country_code":"SE","type":"education","lineage":["https://openalex.org/I881427289"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Rebekka Wohlrab","raw_affiliation_strings":["Chalmers University of Technology, Gothenburg, Sweden and University of Gothenburg, Gothenburg, Sweden"],"raw_orcid":"https://orcid.org/0000-0002-5449-7900","affiliations":[{"raw_affiliation_string":"Chalmers University of Technology, Gothenburg, Sweden and University of Gothenburg, Gothenburg, Sweden","institution_ids":["https://openalex.org/I66862912","https://openalex.org/I881427289"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008292516","display_name":"Mohammad Obaid","orcid":"https://orcid.org/0000-0003-2351-0604"},"institutions":[{"id":"https://openalex.org/I66862912","display_name":"Chalmers University of Technology","ror":"https://ror.org/040wg7k59","country_code":"SE","type":"education","lineage":["https://openalex.org/I66862912"]},{"id":"https://openalex.org/I881427289","display_name":"University of Gothenburg","ror":"https://ror.org/01tm6cn81","country_code":"SE","type":"education","lineage":["https://openalex.org/I881427289"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Mohammad Obaid","raw_affiliation_strings":["Chalmers University of Technology, Gothenburg, Sweden and University of Gothenburg, Gothenburg, Sweden"],"raw_orcid":"https://orcid.org/0000-0003-2351-0604","affiliations":[{"raw_affiliation_string":"Chalmers University of Technology, Gothenburg, Sweden and University of Gothenburg, Gothenburg, Sweden","institution_ids":["https://openalex.org/I66862912","https://openalex.org/I881427289"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5092475751"],"corresponding_institution_ids":["https://openalex.org/I66862912","https://openalex.org/I881427289"],"apc_list":null,"apc_paid":null,"fwci":2.1559,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.91225094,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"203","last_page":"212"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.6557999849319458,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.6557999849319458,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.15600000321865082,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12026","display_name":"Explainable Artificial Intelligence (XAI)","score":0.061500001698732376,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.7160999774932861},{"id":"https://openalex.org/keywords/proxemics","display_name":"Proxemics","score":0.6753000020980835},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6636000275611877},{"id":"https://openalex.org/keywords/conflict-resolution","display_name":"Conflict resolution","score":0.6488000154495239},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"Trustworthiness","score":0.642799973487854},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.5708000063896179},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.5300999879837036}],"concepts":[{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.7160999774932861},{"id":"https://openalex.org/C170334801","wikidata":"https://www.wikidata.org/wiki/Q171755","display_name":"Proxemics","level":2,"score":0.6753000020980835},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6636000275611877},{"id":"https://openalex.org/C21711469","wikidata":"https://www.wikidata.org/wiki/Q1194317","display_name":"Conflict resolution","level":2,"score":0.6488000154495239},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.642799973487854},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.5708000063896179},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5482000112533569},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.5300999879837036},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.49790000915527344},{"id":"https://openalex.org/C138268822","wikidata":"https://www.wikidata.org/wiki/Q1051925","display_name":"Resolution (logic)","level":2,"score":0.4415000081062317},{"id":"https://openalex.org/C2779683958","wikidata":"https://www.wikidata.org/wiki/Q1640893","display_name":"Conflict management","level":2,"score":0.41350001096725464},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.41280001401901245},{"id":"https://openalex.org/C2778572836","wikidata":"https://www.wikidata.org/wiki/Q380933","display_name":"Space (punctuation)","level":2,"score":0.3393000066280365},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.323199987411499},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.32030001282691956},{"id":"https://openalex.org/C34413123","wikidata":"https://www.wikidata.org/wiki/Q170978","display_name":"Robotics","level":3,"score":0.3070000112056732},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.2973000109195709},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.29170000553131104},{"id":"https://openalex.org/C160521178","wikidata":"https://www.wikidata.org/wiki/Q5157345","display_name":"Computational trust","level":3,"score":0.2840000092983246},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.2824999988079071},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.2678999900817871},{"id":"https://openalex.org/C145804949","wikidata":"https://www.wikidata.org/wiki/Q478123","display_name":"Situation awareness","level":2,"score":0.251800000667572}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3765766.3765786","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3765766.3765786","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 13th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3765766.3765786","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3765766.3765786","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 13th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W1979290264","https://openalex.org/W1987768879","https://openalex.org/W1992225177","https://openalex.org/W2033748464","https://openalex.org/W2063052894","https://openalex.org/W2064171501","https://openalex.org/W2135907989","https://openalex.org/W2143074722","https://openalex.org/W2154157725","https://openalex.org/W2159643278","https://openalex.org/W2162408846","https://openalex.org/W2164304727","https://openalex.org/W2321972046","https://openalex.org/W2403654235","https://openalex.org/W2541104997","https://openalex.org/W2550401986","https://openalex.org/W2766435501","https://openalex.org/W2790709646","https://openalex.org/W2795428725","https://openalex.org/W2800029302","https://openalex.org/W2950504429","https://openalex.org/W2953416276","https://openalex.org/W2963341140","https://openalex.org/W3000439644","https://openalex.org/W3042707343","https://openalex.org/W3083287224","https://openalex.org/W3089391872","https://openalex.org/W3091793048","https://openalex.org/W3093033010","https://openalex.org/W3127104011","https://openalex.org/W4205561327","https://openalex.org/W4210536149","https://openalex.org/W4243342770","https://openalex.org/W4248588746","https://openalex.org/W4284689863","https://openalex.org/W4298128201","https://openalex.org/W4307201617","https://openalex.org/W4311690480","https://openalex.org/W4403919306","https://openalex.org/W4407136711","https://openalex.org/W7118012547"],"related_works":[],"abstract_inverted_index":{"TRUST":[0],"in":[1,32,63,116,189],"human-robot":[2],"interactions":[3],"(HRI)":[4],"is":[5,56,158],"essential":[6],"for":[7,185],"effective":[8],"collaboration":[9],"and":[10,27,74,85,101,120,134,151],"user":[11,26,195],"acceptance":[12],"of":[13,35,72,99,118,164,201],"robotic":[14,46],"systems.":[15],"However,":[16,171],"trust":[17,62,94,148,157,202],"can":[18,82],"be":[19,83],"challenged":[20],"by":[21,95,161],"conflicting":[22],"goals":[23],"between":[24,126],"the":[25,28,33,64,135,146,162,172,183],"system,":[29],"such":[30],"as":[31],"context":[34],"proxemics":[36],"when":[37,203],"a":[38,41,69,105,123,142],"robot":[39],"invades":[40],"human\u2019s":[42],"personal":[43,132],"space.":[44],"As":[45],"systems":[47],"increasingly":[48],"adapt":[49],"their":[50,93,127,131],"actions":[51],"autonomously,":[52],"intelligent":[53],"conflict":[54,89,125,169,186],"resolution":[55,90],"necessary":[57],"to":[58,68,91,129,138,140,197],"not":[59,176],"undermine":[60],"humans\u2019":[61],"robot\u2019s":[65,136,173],"decisions":[66],"due":[67],"decreased":[70],"sense":[71],"control":[73,165],"understanding.":[75],"Therefore,":[76],"this":[77],"study":[78],"investigates":[79],"how":[80],"humans":[81],"involved":[84],"supported":[86],"during":[87,122,168],"automated":[88],"maintain":[92],"exploring":[96],"different":[97],"degrees":[98],"explainability":[100,121],"automation.":[102],"We":[103,144],"applied":[104],"within-subjects":[106],"experimental":[107],"design,":[108],"where":[109],"20":[110],"participants":[111],"experienced":[112],"four":[113],"conditions":[114],"varying":[115],"levels":[117,200],"automation":[119,193],"simulated":[124],"need":[128,184],"preserve":[130],"space":[133],"requirement":[137],"approach":[139],"perform":[141],"task.":[143],"measured":[145],"participants\u2019":[147],"through":[149],"questionnaires":[150],"interviews.":[152],"Our":[153,180],"findings":[154],"suggest":[155],"that":[156,191],"positively":[159],"influenced":[160],"level":[163],"users":[166],"have":[167],"situations.":[170],"explanations":[174],"did":[175],"significantly":[177],"impact":[178],"trust.":[179],"insights":[181],"highlight":[182],"management":[187],"strategies":[188],"HRI":[190],"balance":[192],"with":[194,205],"involvement":[196],"foster":[198],"greater":[199],"collaborating":[204],"robots.":[206]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-01-03T23:08:47.215875","created_date":"2026-01-02T00:00:00"}
