{"id":"https://openalex.org/W4398234746","doi":"https://doi.org/10.1145/3658271.3658305","title":"IT Workforce Outsourcing Benefits, Challenges and Success Factors - Systematic Mapping Study","display_name":"IT Workforce Outsourcing Benefits, Challenges and Success Factors - Systematic Mapping Study","publication_year":2024,"publication_date":"2024-05-20","ids":{"openalex":"https://openalex.org/W4398234746","doi":"https://doi.org/10.1145/3658271.3658305"},"language":"en","primary_location":{"id":"doi:10.1145/3658271.3658305","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3658271.3658305","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th Brazilian Symposium on Information Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038717005","display_name":"Carlos Sim\u00f5es","orcid":null},"institutions":[{"id":"https://openalex.org/I83648350","display_name":"Universidade Federal do Estado do Rio de Janeiro","ror":"https://ror.org/04tec8z30","country_code":"BR","type":"education","lineage":["https://openalex.org/I83648350"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Carlos Alberto Sim\u00f5es","raw_affiliation_strings":["Universidade Federal do Estado do Rio de Janeiro, Brazil"],"affiliations":[{"raw_affiliation_string":"Universidade Federal do Estado do Rio de Janeiro, Brazil","institution_ids":["https://openalex.org/I83648350"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015529589","display_name":"Gleison Santos","orcid":"https://orcid.org/0000-0003-0279-0440"},"institutions":[{"id":"https://openalex.org/I83648350","display_name":"Universidade Federal do Estado do Rio de Janeiro","ror":"https://ror.org/04tec8z30","country_code":"BR","type":"education","lineage":["https://openalex.org/I83648350"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Gleison Santos","raw_affiliation_strings":["Universidade Federal do Estado do Rio de Janeiro, Brazil"],"affiliations":[{"raw_affiliation_string":"Universidade Federal do Estado do Rio de Janeiro, Brazil","institution_ids":["https://openalex.org/I83648350"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5038717005"],"corresponding_institution_ids":["https://openalex.org/I83648350"],"apc_list":null,"apc_paid":null,"fwci":1.7377,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.86954694,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11257","display_name":"Taxation and Compliance Studies","score":0.9588000178337097,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12779","display_name":"Public Procurement and Policy","score":0.9567000269889832,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.8387859463691711},{"id":"https://openalex.org/keywords/workforce","display_name":"Workforce","score":0.7472302913665771},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5621037483215332},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3975509703159332},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3906533718109131},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3562204837799072},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.16220977902412415},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.11685037612915039},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.09877395629882812}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.8387859463691711},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.7472302913665771},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5621037483215332},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3975509703159332},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3906533718109131},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3562204837799072},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.16220977902412415},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.11685037612915039},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09877395629882812}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3658271.3658305","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3658271.3658305","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th Brazilian Symposium on Information Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.4099999964237213}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W93531243","https://openalex.org/W184687079","https://openalex.org/W1545317420","https://openalex.org/W1567411073","https://openalex.org/W1621712509","https://openalex.org/W1969939902","https://openalex.org/W1995415491","https://openalex.org/W1999798506","https://openalex.org/W2005968559","https://openalex.org/W2007720436","https://openalex.org/W2054119181","https://openalex.org/W2057922090","https://openalex.org/W2089645401","https://openalex.org/W2097658314","https://openalex.org/W2108445035","https://openalex.org/W2126975745","https://openalex.org/W2154085952","https://openalex.org/W2506901757","https://openalex.org/W2519001210","https://openalex.org/W2587205267","https://openalex.org/W2612764117","https://openalex.org/W2730073180","https://openalex.org/W2952061052","https://openalex.org/W2967541625","https://openalex.org/W3010782494","https://openalex.org/W3034832379","https://openalex.org/W3134558205","https://openalex.org/W4241710528"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2358200898","https://openalex.org/W2325765407","https://openalex.org/W618293728","https://openalex.org/W2788012436","https://openalex.org/W2088328151","https://openalex.org/W3165372770","https://openalex.org/W2080412177","https://openalex.org/W801579661","https://openalex.org/W1972576569"],"abstract_inverted_index":{"Context:":[0],"Organizations":[1],"are":[2,23],"highly":[3],"dependent":[4],"on":[5,59,106,154,224],"a":[6,15,130,198],"competent":[7],"IT":[8,10,21,40,60,93,124,207],"workforce.":[9],"workforce":[11,41,61,63,94,125,208],"outsourcing":[12,42,95,175,184,242],"has":[13],"become":[14],"strategic":[16],"choice":[17],"of":[18,39,68,79,151,214,241],"organizations":[19,73],"where":[20],"structures":[22],"increasingly":[24],"needed":[25],"to":[26,171,237],"make":[27],"management":[28],"processes":[29],"more":[30],"efficient,":[31],"cost-effective,":[32],"innovative,":[33],"and":[34,46,65,70,88,120,137,141,147,163,183,187,219,246,251],"flexible.":[35],"Problem:":[36],"The":[37],"adoption":[38,240],"presents":[43],"benefits,":[44,86,160],"challenges,":[45,87,162],"success":[47,89,165],"factors":[48,90],"that":[49],"require":[50],"proper":[51],"management.":[52],"Despite":[53],"their":[54],"direct":[55],"or":[56],"indirect":[57],"impact":[58],"management,":[62],"performance,":[64],"the":[66,85,97,104,107,143,190,195,212,220,225,239,247],"quality":[67],"products":[69],"services,":[71],"many":[72],"may":[74],"not":[75],"be":[76],"fully":[77],"aware":[78],"these":[80],"factors.":[81,166],"Solution:":[82],"We":[83,102,128,193,210],"identified":[84,158],"associated":[91],"with":[92,145,197],"in":[96,123,189,206],"academic":[98,221],"literature.":[99,222],"IS":[100,191],"Theory:":[101],"based":[103],"study":[105,133,201],"General":[108],"Systems":[109],"Theory":[110],"as":[111,174],"our":[112],"findings":[113],"highlight":[114,211],"intertwined":[115],"relations":[116],"between":[117,249],"organizations,":[118],"processes,":[119],"people":[121],"involved":[122],"outsourcing.":[126,209],"Method:":[127],"executed":[129],"systematic":[131],"mapping":[132],"using":[134],"Engineering":[135],"Village":[136],"Scopus":[138],"digital":[139],"databases":[140],"complemented":[142],"results":[144,196],"backward":[146],"forward":[148],"snowballing.":[149],"Summary":[150],"Results:":[152],"Based":[153,223],"32":[155],"studies,":[156],"we":[157],"13":[159],"24":[161],"18":[164],"These":[167],"encompass":[168],"issues":[169],"related":[170,230],"aspects":[172],"such":[173],"strategy,":[176],"service":[177],"capacity,":[178],"human":[179],"resources,":[180],"contractual":[181],"aspects,":[182],"planning.":[185],"Contributions":[186],"Impact":[188],"Area:":[192],"compared":[194],"prior":[199],"field":[200],"involving":[202],"industry":[203],"practitioners":[204,218,233],"engaged":[205],"importance":[213],"hearing":[215],"from":[216],"both":[217],"results,":[226],"academia":[227],"can":[228,234],"propose":[229,235],"research":[231],"while":[232],"actions":[236],"improve":[238],"practices,":[243],"risk":[244],"reduction,":[245],"relationship":[248],"contractors":[250],"suppliers,":[252],"among":[253],"others.":[254]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}